Title: My Moon Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=18341865&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # My Moon Hotel Travelers can immerse themselves in Hanoi's culture by exploring nearby landmarks or planning their day over breakfast at My Moon Hotel's restaurant. ## Photo gallery for My Moon Hotel ![32-inch flat-screen TV with cable channels, TV - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/84389923.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite, Balcony | Premium bedding, minibar, in-room safe, desk - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/d7116e12.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/7c2e3197.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Local and international cuisine - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/dbb80802.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/97b0abe3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies My Moon Hotel in Hanoi offers comfort with local charm. Guests enjoy breakfast at the on-site restaurant before visiting Thang Long Water Puppet Theatre and Hoan Kiem Lake nearby. Free in-room WiFi aids in planning excursions, and the helpful staff consistently impresses visitors. ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Business services - Bar £36 includes taxes & fees 14 Feb - 15 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Junior Suite, Balcony ![Junior Suite, Balcony | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/d7116e12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Balcony 8.0 Very good 1 review ### Highlights Balcony or patio Separate sitting area Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Portable fan Premium bedding - City view - 301 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Family Suite ![Family Suite | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/20adb246.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Portable fan Premium bedding Blackout curtains - 376 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Deluxe Double Room ![Cleanliness standards](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/17966a12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Soundproofed Air conditioning Flat-screen TV Portable fan Separate bedroom Premium bedding Blackout curtains - 237 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - 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Pool - Hot tub - Spa - Free Wi-Fi 9.8 Exceptional 1,005 reviews £291 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information?chkin=2026-2-17&chkout=2026-2-18&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=7995114e-aeac-4254-bc14-152a47975306&top_cur=GBP) Ad ![Executive lounge](https://images.trvl-media.com/lodging/5000000/4780000/4772300/4772269/eaa99ea2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Hanoi Landmark72 by IHG Nam Từ Liêm - Pool - Spa - Kids’ pool - Parking included 9.6 Exceptional 671 reviews £102 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hanoi-Hotels-InterContinental-Hanoi-Landmark72-By-IHG.h4772269.Hotel-Information?chkin=2026-2-27&chkout=2026-2-28&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=7995114e-aeac-4254-bc14-152a47975306&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information) ## About the area Located in Hoan Kiem, a neighbourhood in Hanoi, My Moon Hotel is in the entertainment district. Temple of Literature and Ho Chi Minh Mausoleum are notable landmarks, and travellers looking to shop may want to visit Dong Xuan Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are two other places to visit that come recommended. Take the opportunity to explore the area for outdoor excitement like ecotours. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03476%2C105.84541&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fjX5ad8g2J4ss2B6gNUrPKX2_UM=) 59 Cua Dong Street, Hoan Kiem District, Hanoi, 10000 ### What's nearby - ![Dong Xuan Market featuring interior views and markets](https://images.trvl-media.com/place/6153506/1816335b-f886-4069-8859-931ae843b8e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Dong Xuan Market 7 min walk \- 0.4 miles - ![Train street](https://images.trvl-media.com/place/553248635976265177/7b589e3d-4981-4146-a905-35a297769cf0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Train Street 7 min walk \- 0.4 miles - ![Evening view in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635710297789/b891eada-0080-42b7-8bc8-07ed47f30e15.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hanoi Old Town Night Market 10 min walk \- 0.6 miles - ![Hoan Kiem Lake featuring a lake or waterhole, a monument and heritage architecture](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 10 min walk \- 0.6 miles - ![Thang Long Water Puppet Theatre showing performance art, theatre scenes and nightlife](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thang Long Water Puppet Theatre 12 min walk \- 0.7 miles ### Getting around - Hanoi Long Bien Station 10 min walk - Hanoi (HAN-Noi Bai Intl.) 39 min drive ### Restaurants - Phở Gia Truyền Bát Đàn 3 min walk - Phở Bò Khôi Hói 50C Hàng Vải 2 min walk - Bia Hơi Hà Nội 2 min walk - Bún Chả Nem Rán 41 Cửa Đông 1 min walk - Dream Beans Coffee 2 min walk ## About this property ### My Moon Hotel Hotel near Dong Xuan Market Located close to Thang Long Water Puppet Theatre and Hoan Kiem Lake, My Moon Hotel provides dry cleaning/laundry services, a bar and a business centre. The on-site local and international cuisine restaurant, My Moon, serves breakfast. Stay connected with free in-room WiFi. You'll also find perks such as: - Continental breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - Express check-out, express check-in and a front desk safe - Bike tour information, luggage storage and scooter hire Room features All guest rooms at My Moon Hotel offer perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and separate sitting areas. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, separate sitting areas and highchairs ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/10000000/9480000/9477500/9477462/e85e3d71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bonne Nuit Hotel Hoan Kiem - Hot tub - Breakfast included - Spa - Free Wi-Fi 8.0 Very good 67 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=9477462&PinnedHotelID=9477462&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Studio Suite | Free WiFi](https://images.trvl-media.com/lodging/60000000/59950000/59947500/59947475/8a7accb7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bi Ecosuites Hanoi Ba Dinh - Kitchen - Free Wi-Fi - Air-conditioning - Laundry room 9.4 Exceptional 24 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=59947475&PinnedHotelID=59947475&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/16000000/15950000/15949000/15948962/89e84f2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TK123 Hanoi Hotel Hoan Kiem - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Onsite motorcycle parking only ### Food and drink - Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: VND 90,000 for adults and VND 90,000 for children - A bar/lounge - A restaurant - Couples/private dining - Snack bar/deli ### Restaurants on site - My Moon ### Things to do - Bicycle rentals - Bicycle tours - Scooter/moped rentals - TV in common areas ### Family friendly - High chair - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - Lift - Visual fire alarm - Wheelchair accessible (may have limitations) ### More - 1 building - 8 floors - Built in 2016 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Portable fan - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Express check-in available Minimum check-in age - 12 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately VND 90000 for adults and from VND 90000 for children - Airport shuttle fee: VND 420000.00 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as My Moon Hotel Hanoi My Moon Hanoi My Moon Hotel Hotel My Moon Hotel Hanoi My Moon Hotel Hotel Hanoi ## Frequently asked questions ### Is My Moon Hotel pet-friendly? ### How much does it cost to stay at My Moon Hotel? ### How much is parking at My Moon Hotel? ### What time is check-in at My Moon Hotel? ### What time is check-out at My Moon Hotel? ### Does My Moon Hotel provide a shuttle to the airport? ### Where is My Moon Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## My Moon Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 31 8 - Good 15 6 - Okay 8 4 - Poor 1 2 - Terrible 2 ## Reviews ### 8/10 Good #### Pete 19 Nov 2023 Liked: Cleanliness, staff & service It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant. ##### Pete Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Victoria 22 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here. ##### Victoria Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### William 14 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased ##### William ### 10/10 Excellent #### Christopher 24 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall…. ##### Christopher Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Juan 14 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is always willing to help, yhey also support with travelling services ##### Juan ### 10/10 Excellent #### Angela 23 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient. ##### Angela Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Wah 6 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok. You get what you paid for. ##### Wah Stayed 1 night in Apr 2023 ### 6/10 Okay #### Ian Sai-fung 12 Sept 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Most staff seems to not be able to understand basic English like bus/taxi,airport etc. Communicating with them is a big hassle. ##### Ian Sai-fung Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Fernando 20 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### melhor lugar em Hanoi excelente localização e atendimento maravilhoso da Jenna ##### Fernando Stayed 2 nights in Oct 2023 ### 8/10 Good #### Verified traveller 29 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal es muy atento. Las habitaciones comodas, aunque el baño es muy chico. El desyuno es bueno ##### Verified traveller Stayed 3 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 25 Nov 2019 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities 洗面所の排水が悪かった。 シャワーからお湯が出にくかった。 ##### Verified traveller Stayed 6 nights in Nov 2019 ### 8/10 Good #### Verified traveller 23 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate. ##### Verified traveller Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Nils 10 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice clean and cosy hotel I stayed with my children and mum for 9 nights at My Moon hotel. With the price you pay you get a lot of value for the money. The hotel is situated within walking distance to the walking streets, the night market and all the other tourist attractions in the Old quarters The staff was very friendly and helpful with every request. One of the rooms we booked said it had a sofa that you could convert to an extra bed. This is not true, the sofa is just a sofa. However we asked for an extra bed and we got one so no big deal The breakfast was good with a variety of good dishes, European as well as Asian ##### Nils Stayed 9 nights in Dec 2018 ### 4/10 Poor #### Tu Oanh 4 Jan 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### You might not get what you booked and paid The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking. We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance. The fold-out bed was uncomfortable with a thin mattress. ##### Tu Oanh Stayed 1 night in Dec 2018 ### 10/10 Excellent #### michael 22 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### very nice hotel well located in the old quarter Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast. ##### michael Stayed 5 nights in Dec 2018 ### 6/10 Okay #### LL 19 Dec 2018 Liked: Cleanliness, staff & service, room comfort hotel is clean and close to old quarter and night market ##### LL Stayed 1 night in Dec 2018 ### 8/10 Good #### Verified traveller 18 Dec 2018 Liked: Cleanliness, staff & service Disliked: Room comfort Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15" mini pillow. They only gave us an extra pillow the next morning after we complained to the manager...(@\_\_\_@) The other matter is that the hot water shower was not working well.... Anyway , it was better when we checked in again after returning from Sapa I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat... Thus I give a "smiling face for overall stay" ##### Verified traveller Stayed 3 nights in Nov 2018 ### 2/10 Terrible #### Meei-yun 28 Nov 2018 A terminator of my long-term support to Hotels.com! After highly supporting Hotels.com since 2013, this experience was a termination of my long-term support to Hotels.com. As a gold member, I never experienced any major issues until 16/11/2018 when I checked in My Moon hotel. As usual, I made sure it would be a window in the room and also made this request when booking on Hotels.com. I understand that hotels might not meet my requests and it was ok as long as they gave me a notice IN ADVANCE, but ignoring the request and gave me a room that didn't meet my request or the description on Hotels.com AFTER I already checked in and Hotels.com already charged me was totally unacceptable! The hotel manager then allocated me in a down-graded hotel when I had no choice the next day. I called Hotels.com once I had a chance and hoped that this issue would help them to improve their services, shockingly they replied "hotels do not have to reply requests and they don't have to meet the requests". If hotels don't need to reply requests that they cannot meet in advance, what's the point that Hotels.com made “special requests” available on booking form??? After on call for 1hr, the staff at Hotels.com raised her voice and started arguing with me because I agreed to change the room, Hotels.com couldn’t do any compensations… This completely enraged me rather than the issues. The replies from Hotels.com were absolutely unprofessional and totally unacceptable!!! ##### Meei-yun Stayed 3 nights in Nov 2018 ### 10/10 Excellent #### Verified traveller 18 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendable , aunque algo lejos Habitación amplia , Bob uno de los recepcionistas organizo una excursión a muy buen precio para halong( recomiendo el barco aclas Legends) sobre todo preocupado para que sea la mejor estancia ##### Verified traveller Stayed 1 night in Nov 2018 ### 8/10 Good #### Anna 25 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Trevligt hotell i gamla stans utkant. Hjälpsam och trevlig personal ##### Anna Stayed 3 nights in Oct 2018 ### 10/10 Excellent #### Janusz 22 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Świetne położenie hotelu sprawia, że na piechotę można dojść do najczęściej odwiedzanych przez turystów atrakcji Hanoi. W pobliżu hotelu znajduje się mnóstwo małych restauracji, sklepów przemyslowych i spożywczych. Obsługa hotelu jest na najwyższym poziomie i otacza swoich klientów opieka i pomocą w załatwieniu każdej błahostki. Pokoj bardzo czysty (polecam ten z balkonem), śniadanie znakomite. Pozostały mi mile wspomnienia z pobytu w tym hotelu i drobny upominek, który dostałem na zakończenie pobytu. ##### Janusz ### 10/10 Excellent #### Steven 6 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastically enjoyable stay. Great Hotel for location and cleanliness. Staff went out of their way to accommodate us and made sure they helped with all our needs. Very friendly and a joy to stay with. Thank you to all at My Moon Hotel. Will see you again. ##### Steven ### 2/10 Terrible #### Verified traveller 2 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor service and would not recommend Our accommodations were not booked properly not just once but twice. Because of this, the first night they had to move us to a cheaper hotel which inconvenienced and made our first night in Vietnam an extremely poor experience. Very disorganized, lack of urgency and uncomfortable. Breakfast food was inedible. ##### Verified traveller ### 8/10 Good #### Diana 1 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ljust och fint rum med bekväma sängar. God service, bra läge i utkanten av gamla stan. ##### Diana ### 8/10 Good #### Verified traveller 19 Mar 2018 Liked: Cleanliness, staff & service #### 介於市區和特別景點之間，到哪都走得到的距離！ 早餐咖啡是越南咖啡，覺得很道地。整體給人很舒適的感覺！ 人員服務親切，幫很多忙：） 只是房間芳香劑的味道稍嫌重了一點... ##### Verified traveller Stayed 2 nights in Mar 2018 ## Expedia's Latest Trends ### Hotels > [Titanic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Titanic-Hotel.h37860458.Hotel-Information) > > [L’HÔTEL du LAC Hanoi ](https://www.expedia.co.uk/Hanoi-Hotels-LHotel-Du-Lac-Hanoi.h82988573.Hotel-Information) > > [Meritel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Meritel-Hanoi-Hotel.h83122145.Hotel-Information) > > [Eliana Signature Hanoi Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Trendy.h3724990.Hotel-Information) > > [La Dolce Vita](https://www.expedia.co.uk/Hanoi-Hotels-La-Dolce-Vita.h3629239.Hotel-Information) > > [Hanoi Le Chateau Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Le-Chateau-Hotel.h105599551.Hotel-Information) > > [Solare De Monte Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Bonsella-Prestige-Hotel-And-Spa.h32439460.Hotel-Information) > > [Bonjour D'An Nam Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Atrium-Hanoi-Hotel.h9240730.Hotel-Information) > > [Charm House and Cafe](https://www.expedia.co.uk/Hanoi-Hotels-Charm-House-And-Cafe.h28985598.Hotel-Information) > > [Hotels in Bucharest Old Town](https://www.expedia.co.uk/Bucharest-Old-Town-Bucharest-Hotels.0-n6346485-0.Travel-Guide-Filter-Hotels) > > [Peridot Grand Luxury Boutique Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Peridot-Grand-Hotel-Spa-By-AIRA.h45982222.Hotel-Information) > > [Hanoi Backpackers Hostel & Rooftop bar](https://www.expedia.co.uk/Hanoi-Hotels-Bonsella-Cozy-Hotel.h37268026.Hotel-Information) > > [ Peridot Gallery Classic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Peridot-Hotel.h11767551.Hotel-Information) > > [HALONG BAY 2 DAYS & 1 NIGHT ON LUXURY BOAT](https://www.expedia.co.uk/Hanoi-Hotels-Halong-BAY-2-Days-1-Night-ON-Luxury-Boat.h34648267.Hotel-Information) > > [Aurora Premium - A Lifestyle Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Delicacy-Central-Hotel-Spa.h37623423.Hotel-Information) > > [La Passion Premium Cau Go Hotel](https://www.expedia.co.uk/Hanoi-Hotels-La-Passion-Premium-Cau-Go-Hotel.h94690668.Hotel-Information) > > [Mersey Central Hanoi Apart'Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Mersey-Central-Hanoi.h66774850.Hotel-Information) > > [La Nueva Boutique Hotel Ha Noi](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-La-Siesta-Diamond-Hotel.h3798073.Hotel-Information) > > [H Hôtel L'Art Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-H-Hotel-Ha-Noi.h106642170.Hotel-Information) > > [GM Premium Hotel ](https://www.expedia.co.uk/Hanoi-Hotels-GM-Premium-Hotel.h76325388.Hotel-Information) > > [May De Ville Lakeside Hotel](https://www.expedia.co.uk/Hanoi-Hotels-May-De-Ville-Old-Quarter.h4093050.Hotel-Information) > > [Hanoi L'heritage Diamond Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Lheritage-Diamond-Hotel-Spa.h29966484.Hotel-Information) > > [MAY DE VILLE Crown Hotel](https://www.expedia.co.uk/Hanoi-Hotels-May-De-Ville-Premier-Hotel-Spa.h83785540.Hotel-Information) > > [Hong Ngoc Cochinchine Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hong-Ngoc-Cochinchine-Boutique-Hotel-Spa.h4629041.Hotel-Information) > > [Le Chanvre Hanoi Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Le-Chanvre-Hanoi-Hotel-Spa.h96528893.Hotel-Information) ### Flights ### Cars ### Activities ### Packages ---