Title: Luxury Old Quarter Hotel & Gym Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Luxury Old Quarter Hotel & Gym Hotel with a full-service spa, a short walk to Hoan Kiem Lake ![Family Suite, Balcony | Living area | 42-inch Smart TV with cable channels, TV, fireplace](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/1d962cae.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/a91aef22.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, free minibar items, in-room safe, individually decorated](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/5d04d278.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (VND 120000 per person)](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/2d531108.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/0e90033e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Luxury Old Quarter Hotel & Gym offers a peaceful escape in Hanoi Old Town. Guests enjoy convenient dry cleaning services, a full-service spa with sauna, massages, and detox wraps. Free WiFi keeps everyone connected throughout their stay. 9.4 Exceptional ## Popular amenities - - Spa - Gym - Room service - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates # Tonight [Sept 22 - Sept 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=17428190&PinnedHotelID=17428190&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![1 bedroom, free minibar items, in-room safe, individually decorated](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/ca9f7645.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room, 1 Bedroom 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Free cots/infant beds Minibar (some free items) Smart TV - 301 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ![Family Suite, Balcony | Interior](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/b9fed32a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Balcony ### Highlights Balcony or patio Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Free cots/infant beds Mini-fridge - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ![Superior Double Room | 1 bedroom, free minibar items, in-room safe, individually decorated](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/c2c8ae2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Free cots/infant beds Minibar (some free items) Smart TV - 215 sq ft - Sleeps 3 - 1 Queen Bed ![Suite, Balcony | View from room](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/2647afd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony ### Highlights Balcony Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Free cots/infant beds Mini-fridge - 431 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Suite, City View | 1 bedroom, free minibar items, in-room safe, individually decorated](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/8274c951.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, City View ### Highlights Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Free cots/infant beds Minibar (some free items) Smart TV - 280 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Family Triple Room, 1 Bedroom | 1 bedroom, free minibar items, in-room safe, individually decorated](https://images.trvl-media.com/lodging/18000000/17430000/17428200/17428190/28a39495.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room, 1 Bedroom 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Minibar (some free items) Smart TV Washer/dryer - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Luxury-Old-Quarter-Hotel.h17428190.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Luxury-Old-Quarter-Hotel.h17428190.Hotel-Information) ## About the area Old Quarter, a neighbourhood in Hanoi, is home to Luxury Old Quarter Hotel & Gym. Ho Chi Minh Mausoleum is a notable landmark, and the area's natural beauty can be seen at Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh National Stadium. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03383%2C105.84858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xRHPQk1PqMnbf5u0ormrXJFbqag=) 67 Hang Bo Street, Hoan Kiem District, Hanoi, 10000 ### What's nearby - Hanoi Old Town Night Market - 5 min walk - 0.3 miles - Dong Xuan Market - 7 min walk - 0.4 miles - Hoan Kiem Lake - 7 min walk - 0.4 miles - St. Joseph's Cathedral of Hanoi - 7 min walk - 0.4 miles - Quan Chuong Gate - 8 min walk - 0.5 miles ### Getting around - Hanoi Long Bien Station - 13 min walk - Hanoi (HAN-Noi Bai Intl.) - 42 min drive ### Restaurants - ‪Xôi chè Bà Thìn - ‬1 min walk - ‪Hong Hoai Restaurant - ‬1 min walk - ‪Bánh Cuốn Quảng An - ‬1 min walk - ‪Bánh Xèo Nem Cuốn - ‬1 min walk - ‪Cháo Sườn Hàng Bồ - ‬1 min walk ## About this property ### Luxury Old Quarter Hotel & Gym Hotel near Hoan Kiem Lake Located close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Luxury Old Quarter Hotel & Gym provides dry cleaning/laundry services, a gym and a full-service spa. For some rest and relaxation, visit the sauna, and indulge in a detox wrap, a massage or a body scrub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant. Additional perks include: - Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a computer station - A lift, tour/ticket information and luggage storage - ATM/banking services, a 24-hour front desk and concierge services - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and have comforts such as fireplaces and air conditioning, as well as thoughtful touches such as free WiFi and minibars (stocked with some free items). Extra amenities include: - Bathrooms with free toiletries and hairdryers - 42-inch Smart TVs with cable channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle (surcharge) ### Food and drink - Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: VND 120,000 for adults and VND 60,000 for children - A restaurant ### Things to do - Full-service spa - Gym ### Family friendly - In-room washing machine/dryer - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station ### Full-service spa - Body scrubs - Body wraps - Detox wraps - Facials - Manicures/pedicures - Massage - Reflexology - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible registration desk ### More - Designated smoking areas - Reception hall ## Room amenities ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 42-inch smart TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Free minibar (limited items) - Limited room service ### More - Access via exterior corridors - Air conditioning - Desk - Fireplace - Individual decor - Individual furnishings - Phone - Safe - Soundproofed rooms - Washer/dryer ## Policies ### Check-in Check-in start time: 1:30 PM; check-in end time: 6:00 AM Late check-in subject to availability Minimum check-in age - 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately VND 120000 for adults and from VND 60000 for children - Airport shuttle fee: VND 450000 per vehicle The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention A car is required for transport to and from this property ### Property is also known as Luxury Old Quarter Hotel Hanoi Luxury Old Quarter Hanoi Luxury Old Quarter Luxury Old Quarter Hotel Luxury Old Quarter Hotel Gym Luxury Old Quarter & Gym Hanoi Luxury Old Quarter Hotel & Gym Hotel Luxury Old Quarter Hotel & Gym Hanoi Luxury Old Quarter Hotel & Gym Hotel Hanoi ## Frequently asked questions ### Is Luxury Old Quarter Hotel & Gym pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Luxury Old Quarter Hotel & Gym? > This hotel doesn't offer parking. ### What time is check-in at Luxury Old Quarter Hotel & Gym? > Check-in start time: 1:30 PM; check-in end time: 6:00 AM. Late check-in is available during limited hours. ### What time is check-out at Luxury Old Quarter Hotel & Gym? > Checkout is at noon. ### Does Luxury Old Quarter Hotel & Gym provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of VND 450000 per vehicle applies. ### Where is Luxury Old Quarter Hotel & Gym located? > Located in Old Quarter, this spa hotel is within a 10-minute walk of Hanoi Old Town Night Market, Hoan Kiem Lake, and St. Joseph's Cathedral of Hanoi. Hanoi Opera House and West Lake are also within 1 mile (2 km). Hanoi Long Bien Station is 13 minutes by foot and Hanoi Railway Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Luxury Old Quarter Hotel & Gym Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 8.6 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 226 8 - Good 60 6 - Okay 16 4 - Poor 2 2 - Terrible 5 ### 10/10 Excellent #### Analee 17 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel staff are amazing. The morning breakfast is really good and the area is very central and convenient to walk around. ##### Analee Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Lian 11 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay! Not only is it close to everything in the old quarter the team there are extremely helpful with helping book affordable tours not showcased on travel websites, the rooms are also extremely clean and well managed. Would stay again! ##### Lian Stayed 1 night in Jan 2025 ### 10/10 Excellent #### SAYAKA 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel staffs were extremely helpful and kind! All of them helped me not just with the hotel but also traveling around, giving us a lot of recommendations, and keeping our rental bike safe. And they speak English very well so it was easy to communicate with them. The hotel was clean and very easy access everywhere in Hanoi. There are a lot of restaurants and shops in a walking distance. I recommend eating at a street food shops that have plastic tables and chairs outside. They taste better and much cheaper. I also recommend downloading Grab app for chartering taxi before coming to Hanoi. When we caught a taxi on the street without it, they charged us more than double the usual fee. I would recommend this hotel to anyone who's staying in Hanoi. ##### SAYAKA Stayed 5 nights in Aug 2025 ### 6/10 Okay #### Jenny 27 Mar 2025 Liked: Staff & service Small old hotel, staff is friendly, should said is like motel ##### Jenny Stayed 3 nights in Mar 2025 ### 8/10 Good #### Catalino 3 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy to get around ##### Catalino Stayed 7 nights in Mar 2025 ### 8/10 Good #### Gary 8 Nov 2024 Liked: Property conditions & facilities Nice location, friendly staff. Very helpful with arranging tours, etc. ##### Gary Stayed 3 nights in Nov 2024 ### 8/10 Good #### Margaret 27 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was amazing but our room with city view had quite a bit of street noise. ##### Margaret Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Kevin 6 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is set in the heart of the old quarter, close to some great food and shopping areas. ##### Kevin Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Verified traveller 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A+ Excellent staff! Super helpful and knowledgeable about cultural sites and food places. Clean place, fresh cold and hot breakfast. You might see moldy edges in the bathroom, but it comes with humid weather. Otherwise very clean. ##### Verified traveller Stayed 2 nights in Mar 2025 ### 8/10 Good #### Justin 13 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The standouts for this place was the service and friendly staff. The most comfortable bed ,great shower pressure and was quiet. The family room did feel closed in without having a window out to the street.The gym was a let down with only one small bench and some free weights,but did have a good treadmill. ##### Justin Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Hillary Maja 8 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities The best part about our stay was the staff - they were incredibly friendly, outgoing and helpful. We’d be happy to come stay at this hotel again! ##### Hillary Maja Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Jerry 21 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I only stayed 1 night but the hotel and especially the service from the staff was excellent. Great location too ##### Jerry Stayed 1 night in Aug 2023 ### 10/10 Excellent #### KAMIRAN 19 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent services and amenities ##### KAMIRAN Stayed 3 nights in Feb 2024 ### 8/10 Good #### Thu 28 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Small nice clean hotel. The location is easy to access for the tour bus pickup. The reception girl are nice and helpful. I would stay there again ##### Thu Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Dung 16 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities I like the location. ##### Dung Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### trevor 31 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved it. Best hotel throughout my entire four week tour with 7 stops including two 5\* hotels. The staff go way beyond their duty to ensure you’re comfortable in every sense. They’ll source local food to your liking with top recommendations and they’ll give you top tips of the local area and beyond. They’ll also have a laugh and a joke with you because they’re not only very professional but they’re also fantastic human beings and very lovely people. Thanks again Luxury Old Quarter for the bestest time xx ##### trevor Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Girish 11 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities This location in old quarter can’t be beat! The hotel is not that big - with only 29 rooms and so there is a sense of coziness to the hotel ! What makes this even better is the excellent staff that they have. Special shout out to Linda for all the help that she was in making the stay and the trip arrangements from Hanoi to Ning Binh and Halong Bay! A great stay and highly recommend if ##### Girish Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Verified traveller 6 Dec 2024 Liked: Staff & service, room comfort The room looks great and comfortable bed. Staff are kind. I would recommend when cleaning the rooms to check if anything was empty to fill them. Our hand soap container empty when we checked in but once we told the cleaners they did it away. We had 2 rooms and stayed for 3 nights. Older hotel but in the heart of Old Town Hanoi and close to everything. ##### Verified traveller Stayed 3 nights in Dec 2024 ### 8/10 Good #### Rose 4 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant hotel in Hanoi Staff were superb: very helpful, kind, friendly and spoke good English. Hotel location is great: close to sites, eating, shopping and Hoan Lake. Stayed here twice. First stay was great as the room faced the street, had a good layout and had large windows. On our second stay, the room was long and narrow. It was fine but unique. I would recommend this hotel as I would stay here again! ##### Rose Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Catherina 7 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great property for location and staff attentiveness. Linda was great and helped us book an overnight Halong bay trip which is a MUST. Great dining options around the hotel and everything is in walking distance. We stayed in 2 Different rooms before and after our overnight cruise and Linda upgraded us for a discounted rate and gave us a complimentary breakfast! Thanks Linda, Saffron and team for making our stay in Hanoi so memorable. ##### Catherina Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### trevor 31 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All of the staff including porters, housekeeping and the wonderful people at reception made my stay here very comfortable and interesting as they booked taxis from the airport a d trips also. With Their vast local experience and expertise they were able to advise on local and international cuisine. They helped with smartphone apps to provide helpful links for local transport and delivery meals, they also explained the the local food and gave recommendations to my palate. A tourist / traveller is very limited to services during The Lunar New Year (Tet) as local people enjoy the period with their families and most of the city is closed but at least you’ll be able to cross the beep beep road without too much beep beep haha. Thank you Luxury Old Quarter for a wonderful eight days stay. Oh, the breakfast is the best for Eastern People in all of Asia!! ##### trevor Stayed 3 nights in Jan 2025 ### 8/10 Good #### Jenny 24 Sept 2024 Liked: Cleanliness, staff & service, amenities Pro: the staffs were super helpful. They gave us recommendations for dining options. Convenient location, walking distance to various local restaurants. Cons: room was small, which I guess is common for old quarter areas. The A/C took a good 12hours to get to 16\*C - I like the room to be cool so it was annoying, especially the electricity was shut down when you’re out of the room during the day. Bathroom was ok, but it would leak because only half of the bathtub was cover. Probably needs a shower curtain. Overall, it needs some upgrade. The fridge was barely enough to keep your beverage cool, and it took a long time too. I think I get what I pay for. Since it was only $40 /days for the triple room in downtown Hanoi. However, I think I would rather pay some more for a bigger & better room. ##### Jenny Stayed 4 nights in Sep 2024 ### 2/10 Terrible #### Jack 25 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities BED BUGS!! We checked in and service was good. Your bags are not secure if you drop them off while waiting for a room to be ready. We took a shower as soon as we got in our room and noticed black mold coming out of the jets in the tub. Then as we walked to the patio door, we noticed black mold around the caulking of the door. Then we found BED BUGS on our mattress!! Went downstairs and found the lobby with all the lights off and staff sleeping in the lobby couch. Asked for another room but they were entirely full. They were nice enough to come change out our sheets. But then we noticed underneath the mattress was filthy dirty. We asked if we can just pay for the first night and get a refund for the other 3 nights but they refuse to give us the refund. HOW DOES THIS MAKE ANY SENSE!? Your room is filthy dirty and infested with bed bugs but we still have to pay for it? Its called luxury but it has zero things luxury about it. ##### Jack ### 10/10 Excellent #### KAZUYUKI 6 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフは良い。 設備に古さを感じる。 ##### KAZUYUKI Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Conor 4 Jul 2025 ##### Conor Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Caravelle Saigon](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [Little Hoi An. 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