Dear Son,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed our service and facilities. We also took note of your comment regarding the neighborhood area, as a company with giving back to the community in mind, we have and will continue to show our support to keep the environment clean and the local neighborhood a better place.We will share your appreciative feedback with our team, On behalf of InterContinental Hanoi Westlake team, I wish you all the best and look forward to have you with us soon.Warmest regards,

Dear TOMONORI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear Dan,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant

Dear Ian,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear YuJung,Thank you for letting us know about your feedback for the recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we made sure to forward your comments to our Executive Chef and Kitchen team to work on and improve our menu in order to deliver the best cuisine experience to our valued guests.Warmest regards,

Dear Travel,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear Janice,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear Peter,Thank you for telling us about your recent stay. If you don't mind, we'd love to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at InterContinental Hanoi Westlake, and we'd love another opportunity to wow you.Warmest regards,

Dear James,Thank you for your great review! We are a very unique InterContinental Hanoi Westlake and take pride in that. So happy that you have had a WOW stay and that you loved our property.Please come back to visit us soon!Warmest regards,

Dear Michael,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed our service and facilities.We will share your appreciative feedback with our team, On behalf of InterContinental Hanoi Westlake team, I wish you all the best and look forward to have you with us soon.Warmest regards,

Dear Teodor,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed the InterContinental breakfast buffet, our service as well as interaction with our colleagues.We will share your appreciative feedback with our team, On behalf of InterContinental Hanoi Westlake team, I wish you all the best and look forward to have you with us soon.Warmest regards,

Dear Prashant,Thank you for taking the time to post such fantastic review of our property. We are so happy to hear that you picked our property to celebrate your partner's birthday and enjoyed your time at InterContinental Hanoi Westlake. We are honored and proud to be your trusted destination to recommend to your friends and family.Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Warmest regards,

Dear Mark,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed our service and facilities, especially the InterContinental breakfast buffet that we put a lot of effort into.It's been an absolute pleasure to have you stay with us, we hope to welcome you back soon when travel brings you to Hanoi again.Warmest regards,

Dear William,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear Heather,Thank you so much for coming back to stay with us at InterContinental Hanoi Westlake during and for your fantastic review! We are very happy to receive such great feedback from you, it is very delightful to know that you enjoyed the interaction with our team, the room experience and the InterContinental breakfast buffet that we put a lot of effort into. I will certainly pass on the review to our great team members.Please rest assured that I have noted your comments about the TVs and entertainment system and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests. We'd also love to share with you that we are replacing our guest room TVs to new modern model - room by room. Hopefully you will be completely satisfied on your future visits.We certainly enjoyed looking after you and are excited to welcome you back!Warmest regards,

Dear Holly,I want to thank you for the feedback that you took the time to provide from your recent stay at InterContinental Hanoi Westlake. Without this feedback we cannot improve the quality of the guest experience at the hotel.I am however very disappointed that we did not live up to your or our expectations - for which we truly apologize. Please rest assured that your feedback has been communicated to the team so we could learn from the feedback and ultimately improve the hotel.We hope you will consider InterContinental Hanoi Westlake for your future travel needs so we can show you the guest experience as we design it.

Dear Sarah,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear valued guest,Thank you for your great review! We are a very unique InterContinental Hanoi Westlakeand take pride in that. We are so happy that you have had a WOW stay and that you loved our InterContinental breakfast buffet.Warmest regards,

Dear Sebastiano,Thank you for telling us about your recent stay. If you don't mind, please share more details of your experience with us. Customer satisfaction is our No. 1 priority here at InterContinental Hanoi Westlake, and we'd love another opportunity to wow you.

Dear Shona,Thank you for your great review! We are a very unique InterContinental Hanoi Westlake and take pride in that. So happy that you have had a WOW stay and that you loved our restaurant.Warmest regards,

Dear Meysam,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed our service and facilities.We will share your appreciative feedback with our team, On behalf of InterContinental Hanoi Westlake team, I wish you all the best and look forward to have you with us soon.Warmest regards,

Dear de Souza Filho Anizio,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

OKUDERA様InterContinental Hanoi Westlakeよりご挨拶申し上げます。この度は当館でのご滞在中に貴重なご意見を賜り大変感謝申し上げます。そしてこの度のサービスの不備に関して深くお詫び申し上げます。この度のご意見は当館のマネージメント担当部署に共有致しました。チェックイン時にお支払いされたIncidental Charge (デポジット）に関してご説明させていただきますと、フロントにて2,000,000 VNDを徴収いたしましたが、こちらの金額はチェックアウト時に全額返金手続きを行っており、その後にご利用された飲食代につきましては奥様が現金でお支払い頂きました。徴収した2,000,000 VNDは営業日約３－５日以内に口座に返金される予定でございますので、ご確認の程何卒宜しくお願いいたします。万が一日程通りに金額が振り込まれない場合は銀行にお問い合わせいただくかもしくは、当館日本人セールススタッフの梶原（KAJIHARA）までご連絡くださいませ。改めまして、この度のサービスに関する説明の不備とお手数をおかけしてしまい心よりお詫び申し上げます。次回当館にご滞在いただく際にはより良い滞在となるよう、スタッフ一同精一杯サポートさせていただきます。OKUDERA様の次回のご来館を心よりお詫び申し上げます。

Dear Vipin,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear Elliot,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

Dear Thanh,Thank you for your valued time providing us feedback on your recent stay at InterContinental Hanoi Westlake.We are truly sorry that the breakfast experience was not as satisfactory as expected. Even though we put a lot of effort on our InterContinental breakfast buffet to make sure the variety and food quality will satisfy our valued guests, we will keep trying harder to make sure we give all customers a great start to their day.Once again, thank you for bringing this to our attention. We hope to have the chance to welcome you back in the future and show you how we improve.Warmest regards,

Dear Kin,Thank you for sharing your experience at InterContinental Hanoi Westlake. I truly appreciate the time you took to describe your recent stay with us, and I'm glad to read that you enjoyed your time overall, and were impressed with our lovely professional operation team.I have noted your comment about the room condition, thank you for bringing this to our attention. We are grateful for your constructive comments and would love to share with you that we are working on a big renovation project for the whole property including guest rooms and public area in order to deliver better experience to our valued guests. We hope to have the opportunity of welcoming you back soon and show you how we improved.Warmest regards,

Dear HARMINDER,Thank you for your great review! We are a very unique InterContinental Hanoi Westlake and take pride in that. So happy that you have had a great stay and that you loved our InterContinental breakfast buffet. Please come back to visit us soon!Warmest regards,