Title: Ambassador Hanoi Hotel & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ambassador Hanoi Hotel & Spa Historic Hanoi charm awaits just steps from St. Joseph's Cathedral and the Old Town Night Market, with spa treatments that refresh after sightseeing ## Photo gallery for Ambassador Hanoi Hotel & Spa ![Children’s area - Ambassador Hanoi Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/ac8ec6e4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lounge - Ambassador Hanoi Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/157f566b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Ambassador Hanoi Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/7f595fdc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Ambassador Hanoi Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/43057162.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, iron/ironing board - Ambassador Hanoi Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/efd967e1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ambassador Hanoi Hotel & Travel, centrally located in Hanoi, offers daily manager's receptions, Marvel Spa treatments, WiFi, and an on-site restaurant. Its prime location makes exploring nearby landmarks easy with available bike rentals. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Parking available - Business services £154 includes taxes & fees 20 Feb - 21 Feb ## Room options ### Check availability for these dates Tonight [Feb 5 - Feb 6](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 6 - Feb 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 13 of 13 rooms ### View all photos for Deluxe Double or Twin Room ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/cefb863b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room ### Highlights Air conditioning Connecting rooms available Plasma TV Hairdryer Bathrobes Private bathroom Free bottled water Minibar - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### View all photos for Executive Double Room, City View ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/16cd0eec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room, City View ### Highlights Air conditioning Connecting rooms available Plasma TV Hairdryer Bathrobes Private bathroom Free bottled water Minibar - City view - 269 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Ambassador Suite Balcony ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/d91e3012.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ambassador Suite Balcony ### Highlights Balcony or patio Air conditioning Connecting rooms available Plasma TV Separate bedroom Hairdryer Bathrobes Private bathroom - City view - 646 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Family Triple Room ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/648f70d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Plasma TV Hairdryer Bathrobes Private bathroom Free bottled water Minibar - City view - 646 sq ft - Sleeps 4 - 1 Queen Bed and 1 Large Single Bed ### View all photos for Family Connecting Room, City View ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/e297f7b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Connecting Room, City View 8.8 Excellent 5 reviews ### Highlights Air conditioning Connecting rooms available Plasma TV Hairdryer Bathrobes Private bathroom Free bottled water Minibar - City view - Sleeps 7 - 2 Queen Beds and 1 Large Single Bed ### View all photos for Family Connecting Room, Terrace ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/2fa471b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Connecting Room, Terrace 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning Connecting rooms available Plasma TV Hairdryer Bathrobes Private bathroom Free bottled water - City view - Sleeps 7 - 2 Queen Beds and 1 Large Single Bed ### View all photos for Deluxe Double Or Twin Room ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6880000/6879400/6879396/d74803f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Or Twin Room - Sleeps 2 ### Executive Double Room with City View - Sleeps 2 ### Family Triple Room - Sleeps 3 ### Family Connecting Room With City View - Sleeps 5 ### Ambassador Suite with Balcony - Sleeps 2 ### Family Connecting Room, Terrace - Sleeps 5 ### Junior Suite With Terrace - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Trendy-Hotel-Spa.h6879396.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Trendy-Hotel-Spa.h6879396.Hotel-Information) ## About the area Located in Old Quarter, a neighbourhood in Hanoi, Ambassador Hanoi Hotel & Spa is near a train station. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03216%2C105.84684&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Uy2YQXmh0pUyh0kk2256ckiol_4=) 65 Hang Dieu, Hoan Kiem District, Hanoi, 100000 ### What's nearby - ![Hang Gai Street which includes signage and street scenes](https://images.trvl-media.com/place/6286771/4d43e8d2-38ed-457d-aa30-8cb1c0b17b7d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hang Gai Street 5 min walk \- 0.3 miles - ![Hoan Kiem Lake featuring a lake or waterhole, a monument and heritage architecture](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 5 min walk \- 0.3 miles - ![St. Joseph Cathedral showing heritage architecture, markets and heritage elements](https://images.trvl-media.com/place/6158574/06e04dab-1cc5-4821-97cd-8c54711393b7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Joseph's Cathedral of Hanoi 5 min walk \- 0.3 miles - ![Evening view in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635710297789/b891eada-0080-42b7-8bc8-07ed47f30e15.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hanoi Old Town Night Market 8 min walk \- 0.5 miles - ![Thang Long Water Puppet Theatre showing performance art, theatre scenes and nightlife](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thang Long Water Puppet Theatre 8 min walk \- 0.5 miles ### Getting around - Hanoi Railway Station 15 min walk - Hanoi (HAN-Noi Bai Intl.) 23 min drive ### Restaurants - mr Bay miền Tây 1 min walk - Bánh Cuốn Nóng 1 min walk - Cộng Càphê 54 Hàng Điếu (Hàng Nón) 1 min walk - Bún Bò Nam Bộ Hàng Điếu 1 min walk - Thạch Chè Lộc Tài 1 min walk ## About this property ### Ambassador Hanoi Hotel & Spa Hotel near Hoan Kiem Lake Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Ambassador Hanoi Hotel & Spa provides a free daily manager's reception, dry cleaning/laundry services and a business centre. Indulge in a hot stone massage, a body treatment and a facial at Marvel Spa, the on-site spa. In addition to a restaurant, guests can connect to free in-room WiFi. Other perks at this hotel include: - Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Express check-out, express check-in and concierge services - Smoke-free property, a front desk safe and free newspapers - Guest reviews speak highly of the helpful staff Room features All guest rooms at Ambassador Hanoi Hotel & Spa offer thoughtful touches, such as 24-hour room service and air conditioning, as well as amenities, such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - 32-inch plasma TVs with digital channels - Daily housekeeping and desks ## Similar properties ![Flat-screen TV](https://images.trvl-media.com/lodging/39000000/38230000/38227700/38227691/b2cc2677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercury Central Hotel Hanoi Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Laundry room 8.8 Excellent 23 reviews £60 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=38227691&PinnedHotelID=38227691&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/93000000/92250000/92240600/92240555/ff090a2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Omina Hanoi Hotel and Restaurant Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.2 Wonderful 14 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=92240555&PinnedHotelID=92240555&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/9000000/8730000/8720100/8720097/f75c1bc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Parklane Hanoi Hotel Old Quarter - 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10 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=5092069&PinnedHotelID=5092069&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=6879396&PinnedHotelID=6879396&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=6879396,38227691,92240555,8720097,2564522) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle (surcharge) - Area shuttle (surcharge) - Parking on site (VND 3 per day) - Limited on-site self parking ### Food and drink - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Things to do - Bicycle rentals - Full-service spa ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business centre ### Full-service spa - Body scrubs - Body wraps - Facials - Hot stone massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 9 floors - Built in 2010 - Smoke-free property - Traditional architecture ## Room amenities ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch plasma TV with digital channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Free local calls - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 400000.0 per night. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 25 per vehicle (one way) - Self-parking fee: VND 3 per day - Rollaway bed fee: VND 400000.0 per night - Credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Guests under 16 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision ### Property is also known as Hanoi Art Boutique Art Boutique Hanoi Art Boutique Hotel Hanoi Trendy Hotel Art Hotel Hanoi Boutique Hanoi Boutique Hanoi Hotel Boutique Hotel Art Boutique Hotel Hanoi Hanoi Trendy Hanoi Trendy Hotel Spa Ambassador Hanoi Hotel Spa Ambassador Hanoi & Spa Hanoi Ambassador Hanoi Hotel Travel Ambassador Hanoi Hotel & Spa Hotel Ambassador Hanoi Hotel & Spa Hanoi Ambassador Hanoi Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is Ambassador Hanoi Hotel & Spa pet-friendly? ### How much does it cost to stay at Ambassador Hanoi Hotel & Spa? ### How much is parking at Ambassador Hanoi Hotel & Spa? ### What time is check-in at Ambassador Hanoi Hotel & Spa? ### What time is check-out at Ambassador Hanoi Hotel & Spa? ### Does Ambassador Hanoi Hotel & Spa provide a shuttle to the airport? ### Where is Ambassador Hanoi Hotel & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ambassador Hanoi Hotel & Spa Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.4 Location ### 9.4 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 304 8 - Good 67 6 - Okay 29 4 - Poor 24 2 - Terrible 16 ## Reviews ### 8/10 Good #### Vikas 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Decent property to consider in Hanoi. All the major tourist destinations are within walking distance. ##### Vikas Stayed 3 nights in Sep 2025 ### 8/10 Good #### Stephanie 16 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The manager was very helpful and staff polite. We enjoyed our stay ##### Stephanie Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Robert 11 Jul 2025 Liked: Cleanliness, property conditions & facilities Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries .. would definitely stay here again ##### Robert Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Ian 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices. ##### Ian Stayed 2 nights in Apr 2025 ### 8/10 Good #### Gerard 7 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street ##### Gerard Stayed 3 nights in Jan 2025 ### 8/10 Good #### Rikki 9 Feb 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice little hotel close to attracrions Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful. ##### Rikki Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### stuart 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel in a great location within easy walking distance of most of Hanoi's attractions. Miss Mai on reception and the other staff were very helpful making suggestions of places to visit and restaurants to try they can also book days out if you want them to. ##### stuart Stayed 8 nights in Nov 2024 ### 8/10 Good #### Caleb 1 Jul 2025 Liked: Cleanliness Disliked: Amenities Location X3! Hot & Cold running water in sink & shower. WiFi on all floors (when working). Clean for emerging country, they are happy to sell and book your tours. Friendly and helpful staff. Be sure to shop for the best price. Some rooms have NO windows. Pictures from room 501, large connecting room for 5, but one toilet and one shower. ![](https://a.travel-assets.com/ugc/hotel-reviews/f7629b09-f772-4377-bc7c-623d4481222a-1751360665159.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0de2d7f4-83e3-4682-8848-7be833432005-1751360618098.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43207859-c95d-4297-82f4-c234694e1949-1751360648396.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24135136-f7f2-4735-8dc8-26f98f947e67-1751360670125.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Caleb Stayed 7 nights in Jun 2025 ### 8/10 Good #### Verified traveller 4 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stayed in Ambassador Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly. ##### Verified traveller Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Michael 24 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We love this property. It’s right in the middle of the best food options and the staff are amazing. The property is well kept, clean and the beds are very comfortable. The rates are very affordable as well ##### Michael Stayed 1 night in Sep 2024 ### 8/10 Good #### Viet 27 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location in the heart of old quarter. Super helpful and friendly staff ##### Viet Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### luca 9 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly ##### luca Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### Alisa 11 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff and the manager were very polite and helpful, but the room is nothing like the pictures on the post. Mold was all over the walls, and the place smelled musty , the TV didn’t work and we asked the manager to fix in once we checked in the room, she said she will send someone to check it out next day but never came, we stayed for 3 days and no one ever came through or we didn’t even bother to ask because we out most the day but my husband love to watch tv when we back to the room at night. The AC were leaking and water was everywhere and got though my suitcase. Just not what I experienced. They definitely need to do some cleaning at the hotel. ##### Alisa Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jean-Francois 18 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel, well located. Room was very big for a family of four and we were upgraded to the one with a large balcony overlooking the street Some construction on the street but no noise at night. ##### Jean-Francois Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Bryan 22 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! Right in the middle of everything. Wonderful staff! I’m always impressed when the staff can remember your name. ##### Bryan Stayed 6 nights in Aug 2024 ### 6/10 Okay #### Julien 25 May 2024 Liked: Cleanliness Disliked: Property conditions & facilities Our room had no windows or balcony so we felt a bit like sleeping in a bunker. Location is perfect. ##### Julien Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Andrew 31 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good friendly little hotel in the city Mai is the best. Very friendly and helpful. All the staff also friendly and helpful. ##### Andrew Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Roshan 18 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect hotel for groups and families Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate. ##### Roshan Stayed 3 nights in Jun 2024 ### 8/10 Good #### Lyanne 31 Aug 2024 Liked: Staff & service Friendly staff and service. Big rooms and bed. Amenities might need to be upgraded. ##### Lyanne Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Trung 16 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location. Staffs were friendly. The family room and big and roomy. I would recommend to my friends. ##### Trung Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Liyana 7 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Clean room. Friendly staff and fast response and service when there is a problem in the room ##### Liyana Stayed 1 night in Sep 2024 ### 6/10 Okay #### Malcolm 8 Apr 2025 Liked: Staff & service #### Our three day stay When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us! ##### Malcolm Stayed 4 nights in Apr 2025 ### 4/10 Poor #### Ben 3 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those. ##### Ben Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Savanna R 17 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unbeatable location, Great service Really enjoyed our stay here -- my friend and I spent 3 nights! The location is great -- right smack in the center of the old quarter and near the lake -- there's a yummy dessert spot opposite the hotel. Lee was very helpful and kind and they also helped us book a great tour (they booked Sunrise cruise for us). We asked to move to another room with windows and our request was granted no questions asked. Thanks Lee and Mai! ##### Savanna R Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Angela 14 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities This place is just incredible! 😍 Location is excellent so close to everything, the street train, shops, lots of food options around! The rooms are very clean, loved it! But my partner and I what we love the most was the people that works there WOW! Mia was soooo helpful, Mia gave us ideas of things we could do in Hanoi, help us to book tours, trains, she was friendly, happy and funny! We loved her😍 and the other people that works there absolutely amazing, happy and ready to help! We are really grateful and very lucky we found them as our first hotel in Vietnam. Thank you ambassador team! You guys are awesome! 😍 Don't hesitate to stay there, you would have a good experience! ##### Angela Stayed 4 nights in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Pin Mill](https://www.expedia.co.uk/Pin-Mill-Hotels.d3000416230.Travel-Guide-Hotels) > > [Beach Resorts & Hotels in Port Harcourt](https://www.expedia.co.uk/Port-Harcourt-Hotels-Beach-Hotels.0-0-d2782-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Park Hotel Continental](https://www.expedia.co.uk/Sunny-Beach-Hotels-Park-Hotel-Continental.h2861081.Hotel-Information) > > [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) > > [Hotels in Afar Region](https://www.expedia.co.uk/Destinations-In-Afar-Region.d653927915020431360.Hotel-Destinations) > > [Charm House and Cafe](https://www.expedia.co.uk/Hanoi-Hotels-Charm-House-And-Cafe.h28985598.Hotel-Information) > > [Beach Resorts & Hotels in Nice](https://www.expedia.co.uk/Nice-Hotels-Beach-Hotels.0-0-d180102-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Cheap Hotels in Kennington](https://www.expedia.co.uk/Kennington-London-Hotels-Budget-Hotels.0-n6004190-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Titanic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Titanic-Hotel.h37860458.Hotel-Information) > > [Family-Friendly Hotels in Seychelles](https://www.expedia.co.uk/Destinations-In-Seychelles-Family-Friendly-Hotel.0-0-d159-tFamilyFriendlyHotel.Hotel-Filter-Destinations) > > [Gözegir Hotel - Adults Only](https://www.expedia.co.uk/Mugla-Hotels-Gozegir-Hotel.h99878137.Hotel-Information) > > [Caravan Parks North Somercotes](https://www.expedia.co.uk/North-Somercotes-Caravan-Parks.d3000010347-aaCaravanParks.Travel-Guide-Accommodation) > > [Hotels near Saint-Cyprien-Plage](https://www.expedia.co.uk/Saint-Cyprien-Plage-Hotels.0-l5113-0.Travel-Guide-Filter-Hotels) > > [Mersey Central Hanoi Apart'Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Mersey-Central-Hanoi.h66774850.Hotel-Information) > > [Hong Ngoc Cochinchine Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hong-Ngoc-Cochinchine-Boutique-Hotel-Spa.h4629041.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) ### Flights > [Flights from Santiago (SCL) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/scl/man/santiago-to-manchester) > > [Flights from Crumlin (BFS) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/bfs/man/belfast-to-manchester) > > [Flights from Frankfurt (FRA) to Chek Lap Kok (HKG)](https://www.expedia.co.uk/lp/flights/fra/hkg/frankfurt-to-hong-kong) > > [Flights from Christchurch (BOH) to Cologne (CGN)](https://www.expedia.co.uk/lp/flights/boh/cgn/bournemouth-to-cologne) ### Activities ### Packages > [Pebble Beach](https://www.expedia.co.uk/Pebble-Beach-Ripon.d553248635977470437.Attraction) > > [Náměstí Svobody](https://www.expedia.co.uk/Namesti-Svobody-Brno.d553248621533096784.Attraction) ### General > [Visit Fontane Bianche](https://www.expedia.co.uk/Fontane-Bianche.dx6140492) ---