Title: Hanoi La Castela Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hanoi La Castela Hotel Travelers find a peaceful retreat in Hanoi Old Town Night Market where multilingual staff help them navigate the exciting city with ease ## Photo gallery for Hanoi La Castela Hotel ![Lobby sitting area - Hanoi La Castela Hotel (Hanoi)](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/2a9df452.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hanoi La Castela Hotel (Hanoi)](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/e5ccf5b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, blackout curtains - Hanoi La Castela Hotel (Hanoi)](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/a8f87dfa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Hanoi La Castela Hotel (Hanoi)](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/d2326532.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hanoi La Castela Hotel (Hanoi)](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/1407447d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hanoi La Castela Hotel offers a perfect base to experience the city's vibrant energy. Guests connect to free in-room WiFi while knowledgeable staff provide dry cleaning services, concierge assistance, and help with booking tours and tickets to enhance the visit. ## Reviews 9.4 Exceptional ## Popular amenities - Free Wi-Fi - Air-conditioning - Breakfast available - Laundry room - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Deluxe Double or Twin Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/80127083.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room 7.4 Good 3 reviews ### Highlights Soundproofed Fireplace Air conditioning Fridge LED TV Blackout curtains Bathrobes Private bathroom - 269 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Executive Double or Twin Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/80127083.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double or Twin Room 9.0 Wonderful 4 reviews ### Highlights Soundproofed Fireplace Air conditioning Fridge LED TV Blackout curtains Bathrobes Private bathroom - 269 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite, City View ![Junior Suite, City View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/0e6ecfd8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, City View 10.0 Exceptional 1 review ### Highlights Soundproofed Fireplace Air conditioning Fridge LED TV Separate bedroom Blackout curtains Bathrobes - 237 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Family Suite, City View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/5d9580b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, City View ### Highlights Soundproofed Fireplace Air conditioning Fridge LED TV Separate bedroom Blackout curtains Bathrobes - 323 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed and 1 Large Single Bed ### View all photos for Premium Suite, 1 Queen Bed, Balcony ![Premium Suite, 1 Queen Bed, Balcony | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/d64aa44e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite, 1 Queen Bed, Balcony 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Fireplace Air conditioning Fridge LED TV Separate bedroom Blackout curtains - 269 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite Double With Ciy View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/39af711f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Double With Ciy View - Sleeps 2 ### View all photos for Family Suite with City View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/e6b93fd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite with City View - Sleeps 3 ### View all photos for Premium Double Suite With Balcony ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/1119b0bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Suite With Balcony - Sleeps 2 ### View all photos for Executive Double Or Twin Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/5f6df340.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Or Twin Room - Sleeps 2 ### View all photos for Deluxe Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/9019cc08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ## You may also like Ad ![Outdoor pool, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-La-Castela-Hotel.h27486379.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-La-Castela-Hotel.h27486379.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03165%2C105.84841&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zfWInqDPQOjCw1nRPCaKwPTOX-k=) 29 Hang Manh, Hanoi, 100000 #### What's nearby - Hang Gai Street \- 3 min walk \- 0.2 miles - Hoan Kiem Lake \- 3 min walk \- 0.2 miles - St. Joseph's Cathedral of Hanoi \- 3 min walk \- 0.2 miles - Hanoi Old Town Night Market \- 7 min walk \- 0.4 miles - Thang Long Water Puppet Theatre \- 7 min walk \- 0.4 miles #### Getting around - Hanoi Long Bien Station - 15 min walk - Hanoi (HAN-Noi Bai Intl.) - 43 min drive #### Restaurants - ‪Bún Chả Đắc Kim - ‬1 min walk - ‪Phở Gà Hàng Hòm - ‬2 min walk - ‪MẸT Vietnamese restaurant & Vegetarian Food MET 5 - ‬2 min walk - ‪Phở bò Lý béo - ‬2 min walk - ‪Quoc Huong - ‬1 min walk ## About this property ### Hanoi La Castela Hotel Hotel near Hoan Kiem Lake Close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Hanoi La Castela Hotel provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi. Other perks include: - Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information - A porter/bellboy, a 24-hour front desk and luggage storage - A front desk safe, free newspapers and multilingual staff - Guest reviews say great things about the helpful staff Room features All guest rooms at Hanoi La Castela Hotel feature thoughtful touches, such as fireplaces and air conditioning, as well as amenities, such as free WiFi and safes. More conveniences in all rooms include: - Bidets, free toiletries and hairdryers - 32-inch LED TVs with premium channels - Fridges, electric kettles and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle at scheduled times and on request for a surcharge ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: VND 70,000 per person ### Family friendly - In-room refrigerator - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Accessibility - Lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - 32-inch LED TV with premium channels ### Food and drink - Electric kettle - Free bottled water - Minibar - Refrigerator - Room service ### More - Air conditioning (climate-controlled) - Desk - Fireplace - Free daily newspapers - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 3 per cent for credit card payments Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for VND 350000.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately VND 70000 per person - Airport shuttle fee: VND 448000 per vehicle (one-way) - Rollaway bed fee: VND 350000.0 per day - Credit card charges are subject to a surcharge of 3 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hanoi Castela Hotel Castela Hotel Hanoi Castela Hanoi La Castela Hotel Hotel Hanoi La Castela Hotel Hanoi Hanoi La Castela Hotel Hotel Hanoi ## Frequently asked questions ### Is Hanoi La Castela Hotel pet-friendly? ### How much is parking at Hanoi La Castela Hotel? ### What time is check-in at Hanoi La Castela Hotel? ### What time is check-out at Hanoi La Castela Hotel? ### Does Hanoi La Castela Hotel provide a shuttle to the airport? ### Where is Hanoi La Castela Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hanoi La Castela Hotel Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Location ### 9.8 Staff & service ### 8.8 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 115 8 - Good 28 6 - Okay 6 4 - Poor 3 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Lawrance 8 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was very cleaned and the staff were very courteous, friendly and helpful. ##### Lawrance Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### david 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast was great and fresh. The view was fantastic. Handy umbrella for the rain. Staff very friendly and had great ideas for sightseeing. Room clean and comfortable. Terrific location. Would definitely recommend. ##### david Stayed 5 nights in Sep 2025 ### 8/10 Good #### CECILIO JR 19 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fair Enough! Customer Service is excellent and value for money! Although, breakfast needs improvement but what you paid is what you get. Their daily cleaning policy makes your room feel fresh everyday. I highly recommend this hotel especially to those who wants to be near from most of Hanoi’s landmarks. ![](https://a.travel-assets.com/ugc/hotel-reviews/b626eb65-83d7-4558-9c28-b5716a11629b-1758301205292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/52b777a5-0d18-4d6d-be39-95837474ccfc-1758301205417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62713084-96f8-49db-8ae5-8baa5e551f1f-1758301205641.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CECILIO JR Stayed 3 nights in Sep 2025 ### 8/10 Good #### HANAH 5 May 2025 Liked: Staff & service, amenities Good location in the Old Quarter ##### HANAH Stayed 5 nights in Apr 2025 ### 8/10 Good #### Nobuaki 19 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities This hotel's accommodation fee is reasonable, but it was good than I expected. ##### Nobuaki Stayed 4 nights in May 2025 ### 10/10 Excellent #### Jacinta 21 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, lovely staff and all in all great stay will definitely be back :) ##### Jacinta Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Kevin 1 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean rooms, friendly staff and walking distance to tourist destinations ##### Kevin Stayed 1 night in Mar 2024 ### 10/10 Excellent #### CHAD 5 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great spot service and staff. No complaints ##### CHAD Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Jocelyn 5 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The location was fantastic in old Hanoi. Ms. Pii was very helpful and gave us recommendations for places to eat and see. ##### Jocelyn Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### CHAD 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Optimal location in old quarter staff is very helpful with suggestions. We are going back. ##### CHAD Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Sebastian 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved the location and room space Very spacious rooms. Great service. Location is excellent, in the middle of the interesting busy streets of Hanoi. We really liked it here. Breakfast was just ok, though. But apart from that, very recommended. ##### Sebastian Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Hu 22 Mar 2024 Liked: Cleanliness, staff & service, amenities The hotel staffs were really friendly! Helped me in getting around the places where I want to venture! ##### Hu Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Michael 14 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I felt a very warm welcome from both Tommy and Maz, throughout my stay they have been very helpful and mindful of my hapiness, the rooms and atmosphere are also very nice with a great location, many food and shops all around, I would come back! ##### Michael Stayed 1 night in Mar 2023 ### 8/10 Good #### Jennifer 25 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our room had no window but that made it very nice and quiet for sleeping!! It’s a great location and cozy Also Pii at the front desk was so kind and helpful :) ##### Jennifer Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Nobuaki 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thank you!!! ##### Nobuaki Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### michael 5 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value..I'd stay again Big room with comfy bed and pillows... only downside of being in the large room was the elevator goes to 6 and the room is on 8...front desk is attentive and goes out of their way to be helpful...I highly recommend this hotel ##### michael Stayed 2 nights in May 2023 ### 8/10 Good #### Heinz 8 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very helpful and found a good solutions for us ##### Heinz Stayed 3 nights in Mar 2024 ### 8/10 Good #### Catherine 15 Feb 2025 Liked: Property conditions & facilities, room comfort #### Cam on! Lovely place in the heart of the Old Quarter. 2 small waters supplied every day. Fridge,kettle and coffee. Front desk booked my transportation to my next stop. Great staff. They also do laundry ##### Catherine Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Aik Tiong 23 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The manager of the property is very friendly and always ready to help. He also knows the nearby area very well e.g. where the local recommended good food is or where to exchange for currency ##### Aik Tiong Stayed 4 nights in Feb 2023 ### 6/10 Okay #### Verified traveller 23 Mar 2024 Liked: Staff & service, property conditions & facilities #### Medium, depends on your preference The front desk receptionist is pretty nice and professional. Also, the location is great, located in tourist spots. However, the bet sheet, the bath towels, the pillow are covered with dusts. ![](https://a.travel-assets.com/ugc/hotel-reviews/7EB81F8359FCF70C0A3925C55C47B55CF542784E1711167275159.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Elisa 12 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities The front desk staff we incredibly helpful and nice. After I mentioned my allergy and that I would just have some fruit for breakfast, one front desk girl went across the street to buy some yogurt so that I would have something to eating in the morning. The staff is the main thing that made this hotel better than the others. ##### Elisa Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Laura 10 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tommy is the best! He goes above and beyond to make you feel welcome and comfortable. We arranged trips and completed a satisfying travel itinerary with his help. The beds are comfortable, and the room is spacious. His friendliness was much appreciated! ##### Laura Stayed 3 nights in Feb 2023 ### 8/10 Good #### Elizabeth 2 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is right in the Old Quarter and very convenient to get around. The staff are very sweet and helpful with good English. The rooms are as we expected. Beds are firm as normal in SE Asia and rooms are comfortable. I had an issue with the shower flooding the first night and was given soiled towels to mop up the water! Not a great start. Breakfast was adequate with eggs cooked to order- fruit and toast were also available. We had to keep asking for more plates which was strange. Note that the lift goes up to the 6th floor only, so if you’re on floor 7 or 8 you have to carry suitcases up flights of stairs. Good value hotel with lovely staff. ##### Elizabeth Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Katherine 24 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect stay! We absolutely loved our stay in Hotel La Castella! The staff were the friendliest, most welcoming people we have met on our trip so far. Tommy Lee and Lee made sure we had everything we needed and we felt very well looked after. The breakfast was fresh and delicious. Our room was beautiful. We were upgraded when we first arrived as we had got to the hotel early! We loved it so much that we came back to stay again after our trip to Halong bay. They even sent us off with some fruit and croissants for the journey. The location couldn’t be better, right next to all the top spots in Hanoi Old Quarter and just a few minutes to the ‘heart of the city’ Lake. We would highly recommend Hotel La Castella and will be letting our friends and family know how great it is! Thank you to all the staff! ##### Katherine Stayed 2 nights in Sep 2018 ### 2/10 Terrible #### Dean 19 Oct 2022 Disliked: Staff & service, amenities, property conditions & facilities The night manager gave a house guest the master key to get into their room. The drunk house guest then tried to get into my room at 4am thinking it was their room. Unbelievably the night manager didn't ask what room they were staying in or accompany the gust to the room ! Absolutely astonishing. Hotel is in any case very grubby. Very run down. The walls are dirty and need to be painted. The bed was the worst I have slept in. Sagging in the middle and lumpy. Clearly the cheapest mattress they could find probably. Checked into another (cheaper) hotel for the next night which was 10 times better ! Probably the worst hotel experience in 30 years of travel. ##### Dean Stayed 1 night in Oct 2022 ## Expedia's Latest Trends ### Hotels > [Little Hoi An. 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