Located in Old Quarter neighborhood, Hanoi Genial Hotel is connected to a shopping center. O Quan Chuong and Ho Chi Minh Mausoleum are notable landmarks, and the area's natural beauty can be seen at Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Hanoi Botanical Garden are also worth visiting.
Close to Dong Xuan Market and O Quan Chuong, Hanoi Genial Hotel provides a terrace, dry cleaning/laundry services, and a restaurant. Guests can connect to free in-room WiFi.
Additional perks include:
Bike hire, a round-trip airport shuttle (surcharge) and tour/ticket information
ATM/banking services, a reception hall and luggage storage
Coffee/tea in reception, a 24-hour front desk and concierge services
Room features
All guest rooms at Hanoi Genial Hotel boast perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
Bathrooms with rainfall showers and bidets
LCD TVs with cable channels
Wardrobes/cupboards, electric kettles and daily housekeeping
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour return airport shuttle on request for a surcharge
Train station pick-up and drop-off shuttle (surcharge)
Food and drink
A restaurant
Coffee and tea in common areas
Things to do
Bicycle rentals
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Tour and ticket assistance
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
More
7 floors
Building
Built in 2017
Designated smoking areas
Reception hall
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bidet
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels
Entertainment
LCD TV with cable channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Room service
More
Air conditioning
Desk
Laptop workspace
Phone
Safe
Soundproofed rooms
Policies
Check-in
Late check-in subject to availability
Check-out
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Genial Hotel
Hanoi Genial
Hanoi Genial Hotel Hotel
Hanoi Genial Hotel Hanoi
Hanoi Genial Hotel Hotel Hanoi
Frequently asked questions
Is Hanoi Genial Hotel pet-friendly?
No, pets are not allowed at this property.
Does Hanoi Genial Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request.
Hanoi Genial Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 149 out of 243 reviews" "
10 - Excellent
149
Rating 8 - Good. 74 out of 243 reviews" "
8 - Good
74
Rating 6 - Okay. 17 out of 243 reviews" "
6 - Okay
17
Rating 4 - Poor. 1 out of 243 reviews" "
4 - Poor
1
Rating 2 - Terrible. 2 out of 243 reviews" "
2 - Terrible
2
9.4/10
Cleanliness
9.6/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
8/10 Good
Alireza
6 Mar 2023
Liked: Cleanliness, staff & service
Good location but small and dark rooms
This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Chase
Stayed 3 nights in Dec 2019
8/10 Good
Verified traveller
Travelled with partner
11 Dec 2019
Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Walking distance to most of the place.
Good Service
HOOI YIN
Stayed 2 nights in Dec 2019
6/10 Okay
Verified traveller
Travelled with group
4 Dec 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price