Title: Eliana Signature Hanoi Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Eliana Signature Hanoi Hotel Art Deco hotel connected to the convention centre in Hanoi with a full-service spa ![Junior City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/827d9c27.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/w800h799x0y0-5d0f9a74.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room dining](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/065ace55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/14b2e375.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Eliana Suite Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/7b461c1c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Eliana Signature Hanoi Hotel offers a quiet retreat from Hanoi's energy. Guests enjoy garden views at SoyBean Restaurant and can book spa treatments. Amenities include in-room WiFi, car rental, and laundry services. The staff is praised for their helpfulness. 9.4 Exceptional ## Popular amenities - - Bar - Spa - Room service - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 12 - Nov 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3724990&PinnedHotelID=3724990&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Junior City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/bc24f73f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior City View 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding Separate bedroom - 269 sq ft - City view - Sleeps 3 - 1 King Bed ![Family Suite City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/36009f6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite City View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding Separate bedroom - 484 sq ft - City view - Sleeps 5 - 2 King Beds ![Eliana Suite Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/77824332.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eliana Suite Terrace ### Highlights Balcony or patio Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding - 484 sq ft - City view - Sleeps 3 - 1 King Bed ![Deluxe double room with internal window | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/34d31db3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe double room with internal window 9.2 Wonderful 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding Separate bedroom - 237 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/2f09471a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe double room with standing balcony 9.4 Exceptional 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/64263bff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Executive with internal window ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding Separate bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3730000/3725000/3724990/cf3891d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating LCD TV Hypo-allergenic bedding Separate bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Bed ## You may also like Ad ![2 bars/lounges, lobby lounge, cocktail bar](https://images.trvl-media.com/lodging/5000000/4780000/4772300/4772269/65777e02.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Hanoi Landmark72 by IHG Nam Từ Liêm - 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Pool - Hot tub - Spa - Parking included 9.4 Exceptional 559 reviews £156 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hanoi-Hotels-JW-Marriott-Hotel-Hanoi.h5702839.Hotel-Information?chkin=2025-12-5&chkout=2025-12-6&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=788b82b4-e553-4a34-bad8-c3c19fdb9f7e&top_cur=GBP) Ad ![Room, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/72000000/72000000/71992000/71991902/w3837h2556x3y3-1323f7ff.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Tru by Hilton Hanoi Station Hoan Kiem - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 128 reviews £45 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hanoi-Hotels-Tru-By-Hilton-Hanoi-Station.h71991902.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=788b82b4-e553-4a34-bad8-c3c19fdb9f7e&top_cur=GBP) Ad ![Outdoor pool, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - Pool - Spa - Kids pool - Parking included 8.6 Excellent 541 reviews £54 includes taxes & fees 15 Nov - 16 Nov [](https://www.expedia.co.uk/Hanoi-Hotels-The-Hanoi-Club-Hotel-Residences.h4626837.Hotel-Information?chkin=2025-11-15&chkout=2025-11-16&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=788b82b4-e553-4a34-bad8-c3c19fdb9f7e&top_cur=GBP) Ad ![Indoor pool, open 6:00 AM to 8:00 PM, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/56000000/55030000/55026700/55026645/9d83e979_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Living West Hanoi Mỹ Đình - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 110 reviews £64 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hanoi-Hotels-Eastin-Hotel-Residences-Hanoi.h55026645.Hotel-Information?chkin=2025-12-5&chkout=2025-12-6&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=788b82b4-e553-4a34-bad8-c3c19fdb9f7e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Trendy.h3724990.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Trendy.h3724990.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03137%2C105.85503&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3Iq3sUt9Jnnj1mB1kL7Fjsgj-5I=) 38 Lo Su, Hoan Kiem, Hanoi #### What's nearby - Hoan Kiem Lake - 3 min walk - 0.2 miles - Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles - Hanoi Old Town Night Market - 7 min walk - 0.4 miles - Hanoi Opera House - 10 min walk - 0.6 miles - St. Joseph's Cathedral of Hanoi - 13 min walk - 0.7 miles #### Getting around - Hanoi Long Bien Station - 16 min walk - Hanoi (HAN-Noi Bai Intl.) - 38 min drive #### Restaurants - ‪Authentic Hotel - ‬2 min walk - ‪Bánh xèo Zòn - ‬1 min walk - ‪Food Corner - ‬1 min walk - ‪Bánh Mỳ Bà Dần - ‬1 min walk - ‪Cơm rang, Phở Xào - ‬1 min walk ## About this property ### Eliana Signature Hanoi Hotel Hotel near Hoan Kiem Lake Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near Eliana Signature Hanoi Hotel, which provides a rooftop terrace, a coffee shop/cafe and a garden. Take some time to relax at the on-site spa. The on-site Asian cuisine restaurant, SoyBean Restaurant, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site. You'll also enjoy the following perks during your stay: - Limo/town car service, buffet breakfast (surcharge) and free newspapers - A vending machine, a computer station and ATM/banking services - A reception hall, luggage storage and tour/ticket information - Guest reviews speak highly of the helpful staff Room features All rooms are individually furnished, and offer comforts such as air conditioning and bathrobes, as well as thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Heating and portable fans - Bathrooms with rainfall showers or spring water baths plus free toiletries and hairdryers - 32-inch LCD TVs with premium channels - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/4000000/3800000/3798100/3798073/5f6c32d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Nueva Boutique Hotel Ha Noi Old Quarter - Spa - Parking included - Free WiFi - Restaurant 9.8 Exceptional 987 reviews £56 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=3798073&PinnedHotelID=3798073&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite Room With City View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/117000000/116880000/116878400/116878323/c5ca7d5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Royal Premium Hotel Old Quarter - 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Pool - Breakfast included - Spa - Kids pool 9.6 Exceptional 167 reviews £71 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=115421123&PinnedHotelID=115421123&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Double or Twin with Old Quarter View | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/118000000/117700000/117697900/117697862/a0cd16a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Solis Hotel Old Quarter - Pool - Breakfast included - Spa - Free WiFi 10 Exceptional 53 reviews £73 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=117697862&PinnedHotelID=117697862&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Limo/town car service - Limited on-site parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 150,000 for adults and VND 75,000 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - SoyBean Restaurant ### Things to do - Full-service spa - TV in common areas ### Family friendly - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Computer station - Meeting room ### Outdoors - Garden - In a provincial park - On a lake - On the boardwalk/promenade - Rooftop terrace ### Full-service spa - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - 1 building - 8 floors - Art Deco architecture - Built in 2007 - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Spring water bathtub or rainfall showerhead - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Portable fan - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately VND 150000 for adults and from VND 75000 for children - Airport shuttle fee: VND 410000 per vehicle (one way) - Service fee: 15 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Gia Bao Gia Bao hotel Gia Bao Palace Gia Bao Palace Hanoi Emerald Waters Hotel Trendy Gia Bao Palace hotel Hanoi Hotel Gia Bao Ha Noi Antique Hotel Antique Hanoi Hanoi Emerald Waters Trendy Emerald Waters Trendy ## Frequently asked questions ### Is Eliana Signature Hanoi Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Eliana Signature Hanoi Hotel? > Limited spots are available. ### What time is check-in at Eliana Signature Hanoi Hotel? > Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Eliana Signature Hanoi Hotel? > Checkout is at noon. ### Does Eliana Signature Hanoi Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of VND 410000 per vehicle applies. ### Where is Eliana Signature Hanoi Hotel located? > Located in Old Quarter, this spa hotel is within a 5-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake. Hanoi Old Town Night Market and Hanoi Opera House are also within 15 minutes. Hanoi Long Bien Station is 16 minutes by foot and Hanoi Railway Station is 24 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Eliana Signature Hanoi Hotel Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.4 Location ### 9.8 Staff & service ### 8.2 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 257 8 - Good 77 6 - Okay 9 4 - Poor 3 2 - Terrible 1 ### 10/10 Excellent #### Rahul 8 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very pleasant place to stay. We wished we stayed longer. ##### Rahul Stayed 2 nights in Nov 2024 ### 8/10 Good #### Jim 31 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good. ##### Jim Stayed 3 nights in May 2023 ### 10/10 Excellent #### Sofie 19 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful decor and amazing staff We had a great stay at Eliana Signature for four nights. The hotel is beautifully decorated, even if rooms are a bit worn here and there but it didn't take away from our experience. The location is great with walking distance to the lake, shopping, plenty of restaurants and cafés. Good breakfast with eggs, sandwiches, soup, and pancakes freshly made to order in addition to the buffet with lots of options. The staff is super friendly and goes above and beyond to help with anything you might need. ![Reception area](https://a.travel-assets.com/ugc/hotel-reviews/DD01D11269FF44BA7B8700F918CEBAA3F0B761451731994450933.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room with internal window](https://a.travel-assets.com/ugc/hotel-reviews/F410D2AEEB175749155AF0E5E2C0A841FC4016AF1731994449276.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sofie Stayed 4 nights in Nov 2024 ### 6/10 Okay #### Antonio 28 Dec 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Choose an exterior facing room (noisy but better). Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either). ##### Antonio Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Danny Soerinder 11 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is right in the down town area. Plenty of stores and dining options in the area as well as coffee shops and juice bars. The personal at the hotel are awesome. Jane, Thao, Thao, Chen and the others are very friendly, hospital, kind, caring and fun to talk to. By far the best group of people i ever met. They made the stay awesome. Definitely staying here again when i go back. A special shoutout to Jane for her help with the trips and booking of everything. She arranged everything perfectly! ##### Danny Soerinder Stayed 9 nights in Dec 2023 ### 10/10 Excellent #### Jane 17 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good ##### Jane Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Verified traveller 13 Jun 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### AVOID THIS HOTEL AT ALL COSTS !!!! Worst hotel This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE. ##### Verified traveller Stayed 3 nights in May 2023 ### 10/10 Excellent #### Jeyamani 19 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service ##### Jeyamani Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Levent 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort They were so helpful ##### Levent Stayed 3 nights in Jun 2025 ### 8/10 Good #### Verified traveller 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff were very helpful. The only downside was that the wifi was weak in our room. ##### Verified traveller Stayed 4 nights in May 2025 ### 8/10 Good #### RYUJI 4 May 2025 Liked: Cleanliness, staff & service US$10高いバルコニー付きを選びましたが、それはバルコニーと呼べるものではありませんでした。騙された気分です。 スタッフはチェックインアウト時共に皆さん感じが良く、ミニミニ変形バルコニーだけが残念です。 ##### RYUJI Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ming han 9 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 河內推薦的飯店 走路五分鐘不到就到還劍湖，在老城區的核心，飯店人員服務非常非常貼心 ![](https://a.travel-assets.com/ugc/hotel-reviews/A9D49F7B046089BC712DEFB1608D39D79860B0021744157049746.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/33DC6E58238506EE2824AA3A18ABE0EBEFCDF1891744157049613.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BDC1CA2DC75A990B0E3EE7D69B4C062A41EDC7D31744157045536.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ming han Stayed 1 night in Apr 2025 ### 8/10 Good #### NÁMUNG 15 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 즐거운 여행~~ 훌륭한 호텔입니다. 조식도 괜찮았구요... 젊은 직원들의 대응도 훌륭했습니다.. 또 호안끼엠 호수와 아주 가까워서 산책하기 좋았고. 볼거리도 많았다.. 나는 4일동안 편안하게 지내다 왔습니다.. ![](https://a.travel-assets.com/ugc/hotel-reviews/FE1CA0CC4A97F87F7CA4A2A61A436903CDFC223C1736946333138.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57EA993C3648DA28C3B5AA319D2622FC2BA9535A1736946334206.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### NÁMUNG Stayed 4 nights in Jan 2025 ### 8/10 Good #### Hirohide 25 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities とにかく立地が良い。 朝ごはんもよかった。 ##### Hirohide Stayed 4 nights in Nov 2024 ### 8/10 Good #### Gregory 22 Nov 2024 Liked: Cleanliness, staff & service, amenities Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor. ##### Gregory Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Jean-Emmanuel 31 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très sympa Très bon accueil. Très bien placé. Chambre avec petit patio. Je recommande. ##### Jean-Emmanuel Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Emil 15 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel! Excellent service by staff. Stayed at other hotels within the same price range in Hanoi, this had by far the best rooms. Also very quiet compared to all other hotels, probably due to them being more central in old town, but the 2 minute walk is completely worth it. ##### Emil Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Angela 18 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible ##### Angela Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Yong 22 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time. ##### Yong Stayed 2 nights in Apr 2024 ### 8/10 Good #### Seri 20 Apr 2024 Liked: Staff & service, amenities, property conditions & facilities 호안끼엠 호수 주변 광장에 가까이 있으면서도 비교적 안쪽에 있어서 가볍게 나가 호수 근처에서 산책하기 좋으면서도 생각보다 조용한 편이라 나쁘지 않습니다. 건물 자체는 노후화되어 있어 시설은 큰 기대를 하지 않는게 좋습니다만, 그것을 상쇄할 정도로 서비스가 좋습니다. 호텔 주변은 관광지 치고 생각보다 영어로 의사소통하기 어려운 도시입니다만 이 호텔에서는 원활한 대화가 가능하고 필요한 모든 정보를 호텔에서 얻을 수 있어 매우 편리합니다. 특히 호안끼엠 호수를 비롯해 하노이 관광 시 주의할 점에 대해서 잘 알려주셔서 든든했습니다. 그 외에 호텔 조식이 맛있어서 여행하는 동안 현지음식에 적응하지 못해 밥을 못 먹고 다니거나 하는 그런 문제도 없었습니다. 처음 하노이에 여행을 가는 거라면 선택하기에 좋은 호텔 중 하나인 것 같습니다. ##### Seri Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Cheuk-Fun Geoffrey 17 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets. ##### Cheuk-Fun Geoffrey Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### John 22 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality! ##### John Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Joseph 2 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I cannot say enough good things about the hotel and staff! The roo m was nice with a big bed and all the conveniences. Nice shower, wifi, fridge and coffee maker. Plus staff cleaned the room to perfection. Breakfast was excellent! Had many options to choose from. Hot, cold,fruit plus a made to order menu. The breakfast crew was very nice and the top floor gives you a great view of hanoi. The staff offered help whenever they could. The front door was opened for me when i entered, i had laundry done quickly, and they always said hello and asked me if i was having a good time in Hanoi. I would recommend this hotel for great service at a great price. Its a couple blocks from Hoen Lake and the water puppet theater. It in the heart of the old quarter, but quiet enough when you need to relax. Thanks to all the friendly and helpful staff at Elaina Signature Hotel for a wonderful experience my first time visiting Hanoi and Vietnam. ##### Joseph Stayed 8 nights in Nov 2023 ### 8/10 Good #### Nina 4 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Personal ist sehr sehr freundlich und zuvorkommend. Das Zimmer ist gut, aber hat kleine Schönheitsfehler. Die Lage ist optimal um Hanoi auch zu Fuß zu erkunden. ##### Nina Stayed 4 nights in Oct 2023 ### 8/10 Good #### Sumita 12 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done. ##### Sumita Stayed 3 nights in Oct 2023 ## Expedia's Latest Trends ### Hotels > [Caravelle Saigon](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [Little Hoi An. 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