expedia

Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Hanoi Emerald Waters Hotel & Spa

Photo gallery

Featured image
Terrace/patio
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Hanoi Emerald Waters Hotel & Spa

4 out of 5

4.8/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationHoan Kiem Lake3 min walk
    Popular LocationHanoi Opera House11 min walk
    Popular LocationSt. Joseph's Cathedral12 min walk
    AirportHanoi (HAN-Noi Bai Intl.)42 min drive

Choose dates to view prices

Junior Twin Room

5/5 guest room rating
  • 301 sq ft
  • Sleeps 2
  • 2 Single Beds

Deluxe Twin Room

4.7/5 guest room rating
  • 301 sq ft
  • Sleeps 2
  • 2 Single Beds

Junior Double Room

5/5 guest room rating
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room - No Breakfast

No guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Family Quadruple Room

5/5 guest room rating
  • 645 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Deluxe Family Room

4.9/5 guest room rating
  • 441 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Honeymoon Suite, City View

4.7/5 guest room rating
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, Balcony

4.4/5 guest room rating
  • 592 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room

4.6/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Family Room, City View

4.8/5 guest room rating
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

About this area

Hanoi

Located in Hanoi's Hoan Kiem neighbourhood, Hanoi Emerald Waters Hotel & Spa is in the entertainment district and near the boardwalk. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travellers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Train Street and Ho Tay Water Park are also worth visiting. Guests love the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Ngoc Son Temple - 4 min walk
  • Hanoi Opera House - 11 min walk
  • St. Joseph's Cathedral - 12 min walk

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 39 min drive

Restaurants

  • Salmon Run — 1 min walk
  • Black Jack's - 3 min walk
  • Green Tangerine - 3 min walk
  • Giang Cafe - 4 min walk
  • WannaWaffle? - 4 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Luxury Hanoi hotel in Hoan Kiem, walk to Thang Long Water Puppet Theatre
This hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and massage/treatment rooms. All 50 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Guests can enjoy fireplaces, and other standard amenities include minibars, coffee/tea makers and flat-screen TVs.
Hanoi Emerald Waters Hotel & Spa offers 50 forms of accommodation which are accessible via exterior corridors and feature fireplaces and minibars. Each accommodation is individually decorated. 32-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

EF Massage & Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: VND 230000 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Vietnamese

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Fireplace
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for VND 10.00 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: VND 230000 per person (approximately)
  • Airport shuttle fee: VND 412000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 412000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Hanoi Emerald Waters Hotel & Spa and receive a full refund?
Yes, Hanoi Emerald Waters Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hanoi Emerald Waters Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hanoi Emerald Waters Hotel & Spa?
As of 14 Apr 2021, prices found for a 1-night stay for 2 adults at Hanoi Emerald Waters Hotel & Spa on 15 Apr 2021 start from £103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hanoi Emerald Waters Hotel & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hanoi Emerald Waters Hotel & Spa?
Hanoi Emerald Waters Hotel & Spa doesn't offer parking.
What time is check-in at Hanoi Emerald Waters Hotel & Spa?
Check-in begins at 2:00 PM.
What time is check-out at Hanoi Emerald Waters Hotel & Spa?
Checkout is at noon.
Does Hanoi Emerald Waters Hotel & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of VND 412000 per vehicle applies.
Where is Hanoi Emerald Waters Hotel & Spa located?
Located in Hoan Kiem, this luxury hotel is within a 5-minute walk of Thang Long Water Puppet Theatre, Hoan Kiem Lake, and Ngoc Son Temple. Hanoi Old City Gate and Hanoi Opera House are also within 15 minutes. Hanoi Long Bien Station is 17 minutes by foot and Hanoi Railway Station is 28 minutes.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 655 out of 840 reviews
5 - Excellent 78%
Rating 4 - Good. 167 out of 840 reviews
4 - Good 20%
Rating 3 - Okay. 14 out of 840 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 840 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 840 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.9/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest place helpful in every way
We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, staff was super friendly and helpful, good breakfast. Great for a couple of nights.
Stayed 1 night in Feb 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code