Title: Hanoi Emerald Waters Hotel & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6054458&destination=Hanoi%2C+Vietnam&selected=15093707&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hanoi Emerald Waters Hotel & Spa ## Photo gallery for Hanoi Emerald Waters Hotel & Spa ![Buffet - Hanoi Emerald Waters Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/3194e008.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family Room, City View | Minibar, in-room safe, individually decorated, desk - Hanoi Emerald Waters Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/fd698beb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, Balcony | Terrace/patio - Hanoi Emerald Waters Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/9a8969e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hanoi Emerald Waters Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/e31223c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hanoi Emerald Waters Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/60d786fd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Hoan Kiem Lake and Hanoi Old Town Night Market, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services and a fireplace in reception. Indulge in a Swedish massage, aromatherapy and a body treatment at EF Massage & Spa, the on-site spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi and a bar are available to all guests. ## Reviews 9.6 Exceptional ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Bar £61 includes taxes & fees 11 Apr - 12 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 1 bed 2 beds Showing 18 of 18 rooms ### View all photos for Family Quadruple Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/e3ecdc2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Pillow-top bed Heating - 645 sq ft - Sleeps 5 - 1 Double Bed and 2 Single Beds ### View all photos for Deluxe Double Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/dea6b30e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.6 Exceptional 4 reviews ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Pillow-top bed Heating - 269 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Family Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/46d0e99d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Premium bedding Memory foam bed - 441 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Honeymoon Suite, City View ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/7e22a1b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, City View ### Highlights Balcony Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Pillow-top bed - City view - 376 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Twin Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/c242f706.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Twin Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Pillow-top bed Heating - 301 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Family Room, City View ![Family Room, City View | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/95b30e2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, City View 10.0 Exceptional 1 review ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Pillow-top bed Heating - City view - 430 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Junior Double Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/341fef75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room 8.6 Excellent 4 reviews ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Pillow-top bed Heating - 301 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Suite, Balcony ![Suite, Balcony | Balcony view](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/6184f18b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony 10.0 Exceptional 2 reviews ### Highlights Garden Balcony Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV - 592 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Twin Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/728e67bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Individually decorated Fireplace Air conditioning Connecting rooms available Flat-screen TV Bidet Spring-water bath - 301 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Connecting ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/88ca17cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Connecting - Sleeps 4 ### View all photos for Suite(Honeymoon) ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/1e9ec47b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite(Honeymoon) - Sleeps 2 ### View all photos for Suite with Balcony ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/2339a79a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Balcony - Sleeps 2 ### View all photos for Family Room With City View ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/b233cc84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room With City View - Sleeps 3 ### View all photos for Junior Twin Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/3338acf9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Twin Room - Sleeps 2 ### View all photos for Deluxe Family Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/3b37affe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room - Sleeps 3 ### View all photos for Junior Double Room ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/cc65ae7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room - Sleeps 2 ### View all photos for Deluxe Double Room (No View) ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/38300e65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (No View) - Sleeps 2 ### View all photos for Deluxe Twin Room (No View) ![Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/16000000/15100000/15093800/15093707/6911d39c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room (No View) - 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Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 132 reviews £62 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hanoi-Hotels-Eastin-Hotel-Residences-Hanoi.h55026645.Hotel-Information?chkin=2026-4-4&chkout=2026-4-5&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=8e2f22cc-a3f2-42b2-92d1-aa7f7b8623de&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Spa.h15093707.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Spa.h15093707.Hotel-Information) ## About the area Located in Old Quarter, a neighbourhood in Hanoi, Hanoi Emerald Waters Hotel & Spa is in the entertainment district and near a boardwalk. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Goethe-Institut Hanoi are also worth visiting. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03140%2C105.85513&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AM5Nb1kNK5GOCA78uFjEUVy1-K8=) No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000 ### What's nearby - ![Hoan Kiem Lake featuring a lake or waterhole, a monument and heritage architecture](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 3 min walk \- 0.2 miles - ![Thang Long Water Puppet Theatre showing performance art, theatre scenes and nightlife](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thang Long Water Puppet Theatre 5 min walk \- 0.3 miles - ![Evening view in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635710297789/b891eada-0080-42b7-8bc8-07ed47f30e15.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hanoi Old Town Night Market 7 min walk \- 0.4 miles - ![Hanoi Opera House which includes heritage architecture and theatre scenes](https://images.trvl-media.com/place/6115792/bd219041-fee4-4579-9877-6fa9009d52c4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hanoi Opera House 10 min walk \- 0.6 miles - ![St. Joseph Cathedral showing heritage architecture, markets and heritage elements](https://images.trvl-media.com/place/6158574/06e04dab-1cc5-4821-97cd-8c54711393b7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Joseph's Cathedral of Hanoi 13 min walk \- 0.7 miles ### Getting around - Hanoi Long Bien Station 5 min drive - Hanoi (HAN-Noi Bai Intl.) 38 min drive ### Restaurants - Authentic Hotel 2 min walk - Bánh Mỳ Bà Dần 1 min walk - Cơm rang, Phở Xào 1 min walk - Bánh xèo Zòn 1 min walk - The Gourmet Corner 1 min walk ## About this property ### Hanoi Emerald Waters Hotel & Spa Luxury upscale hotel near Hoan Kiem Lake Near Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services and a fireplace in reception. Treat yourself to a Swedish massage, aromatherapy or a body treatment at EF Massage & Spa, the on-site spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi and a bar are available to all guests. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - Express check-in, a front desk safe and free newspapers - A lift, concierge services and tour/ticket information - Guest reviews speak highly of the helpful staff Room features All 50 individually decorated rooms include comforts, such as 24-hour room service and fireplaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Other amenities include: - Bathrooms with free toiletries and hairdryers - 32-inch flat-screen TVs with cable channels - Cots/infant beds, electric kettles and daily housekeeping ## Similar properties ![Premium Suite Room With City View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/117000000/116880000/116878400/116878323/62025ccd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Royal Premium Hotel Old Quarter - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.6 Exceptional 1,346 reviews £53 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=116878323&PinnedHotelID=116878323&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Suite Large Balcony City View | Memory-foam beds, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/7000000/6750000/6747600/6747597/678b1e65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Royal Palace Hotel 2 Old Quarter - 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Pool - Breakfast included - Spa - Free Wi-Fi 9.6 Exceptional 448 reviews £91 includes taxes & fees 18 Mar - 19 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=115421123&PinnedHotelID=115421123&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/8000000/7420000/7414100/7414092/dfc3fdc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Brilliant Hotel and Spa Old Quarter - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 704 reviews £50 includes taxes & fees 18 Mar - 19 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=7414092&PinnedHotelID=7414092&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=15093707&PinnedHotelID=15093707&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=15093707,116878323,6747597,103208883,44359300) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available - 24-hour return airport shuttle at scheduled times and on request for a surcharge ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 per person - A bar/lounge - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Salmon Run ### Things to do - Bicycle rentals - Full-service spa - Library ### Family friendly - Cot (surcharge) - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Full-service spa - 2 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - Reflexology - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 10 floors - Art Deco architecture - Built in 2016 - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Cot (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Electrical adapters - Fireplace - Free local calls - Individual decor - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2:00 PM Express check-in available Minimum check-in age - 16 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are available for VND 0 per night ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately VND 230000 per person - Airport shuttle fee: VND 432000 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: VND 432000 (one-way), (up to 12 years old) - Crib (infant bed) fee: VND 0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 16 years old. This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Emerald Waters Hotel Hanoi Emerald Waters Hanoi Emerald Waters Hotel Hanoi Emerald Waters & Hanoi Hanoi Emerald Waters Hotel & Spa Hotel Hanoi Emerald Waters Hotel & Spa Hanoi Hanoi Emerald Waters Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is Hanoi Emerald Waters Hotel & Spa pet-friendly? ### How much does it cost to stay at Hanoi Emerald Waters Hotel & Spa? ### How much is parking at Hanoi Emerald Waters Hotel & Spa? ### What time is check-in at Hanoi Emerald Waters Hotel & Spa? ### What time is check-out at Hanoi Emerald Waters Hotel & Spa? ### Does Hanoi Emerald Waters Hotel & Spa provide a shuttle to the airport? ### Where is Hanoi Emerald Waters Hotel & Spa located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hanoi Emerald Waters Hotel & Spa Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.2 Location ### 9.8 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 754 8 - Good 186 6 - Okay 21 4 - Poor 3 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### David 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too. ##### David Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Hong 1 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel with unbeatable location. The rooms were clean and comfortable. Breakfast was good. You can order eggs in any style and pho a la carte. However, the staff was by far the best part of the hotel. They were very accommodating and helpful with their recommendations. The spa was also excellent and especially cheap for hotel guests (35% off). ##### Hong Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Victoria 7 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located. ##### Victoria Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### John 9 Aug 2023 Liked: Amenities, property conditions & facilities Lovely hotel and amazing staff. ##### John Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Danielle 3 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi. ##### Danielle Stayed 1 night in May 2025 ### 6/10 Okay #### Stephen 10 Mar 2025 Liked: Cleanliness, staff & service The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful. ##### Stephen Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Estel Eve 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities all staff are very hospitable ##### Estel Eve Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Celina 27 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again. ##### Celina Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### David 3 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street. ##### David Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Verified traveller 18 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service and location We had the top floor front facing room with king bed and balcony Comfy bed, very clean hotel and friendly staff! Breakfast was good Loca was excellent, in old quarter walking distance to the lake and other activities. But a bit off from the center so not super loud ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Inhe 4 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Staff!!! All the staff members were very helpful! Thank you! ##### Inhe Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Philip 18 Mar 2025 Liked: Staff & service, amenities, property conditions & facilities Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again ##### Philip Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Denise 21 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great customer service Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful. ##### Denise Stayed 1 night in Jan 2025 ### 10/10 Excellent #### SURINDER 11 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with. ##### SURINDER Stayed 7 nights in Nov 2023 ### 10/10 Excellent #### Helen 25 Apr 2024 Liked: Staff & service, amenities, property conditions & facilities Friendly staffs ##### Helen Stayed 1 night in Apr 2024 ### 6/10 Okay #### Verified traveller 27 Apr 2025 Liked: Cleanliness, staff & service, room comfort #### Decent but there are better options Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional. ##### Verified traveller Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ming 27 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay. ##### Ming Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Jeris Ling Yi 28 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well ##### Jeris Ling Yi Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Verified traveller 1 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable, clean and perfect location The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi. ##### Verified traveller Stayed 2 nights in Jan 2024 ### 8/10 Good #### Verified traveller 2 Dec 2023 Liked: Cleanliness, staff & service, room comfort #### would recommend the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back. ##### Verified traveller Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Janine 17 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Nice hotel, very nice and helpful staff who go out of their way to help. Room was clean, shower a bit temperamental. Great breakfast. ##### Janine Stayed 5 nights in Feb 2026 ### 10/10 Excellent #### Neil Andrew 7 Mar 2026 Liked: Cleanliness, staff & service Ok ##### Neil Andrew Stayed 2 nights in Mar 2026 ### 10/10 Excellent #### Phuong 21 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room that we stayed was very spacious and neat. The staffs were very helpful. They were always available when we needed assistance. The breakfast had a lot of healthy choices. The location of the hotel is also great. I noticed in Hanoi, some streets are one-way streets that would make it hard for taxi drivers for pickup and drop off. This hotel locates on a two way street. I would definitely recommend this hotel and will come back when I go to Hanoi on my next trip. ##### Phuong Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Nichola 24 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful location and staff 😊 ##### Nichola ### 10/10 Excellent #### Tich 13 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”. Strongly recommend this hotel for location, staff professionalism & service! ##### Tich Stayed 1 night in Oct 2022 ### Expedia's Latest Trends ### Hotels > - [The Legend Hanoi Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Legend-Hanoi-Hotel.h110877211.Hotel-Information) > - [The Griffin Hotel](https://www.expedia.co.uk/Attleborough-Hotels-The-Griffin-Hotel.h33454823.Hotel-Information) > - [Hotels in Oman](https://www.expedia.co.uk/Destinations-In-Oman.d139.Hotel-Destinations) > - [Miarosa Incekum Beach](https://www.expedia.co.uk/Antalya-Hotels-Fun-Sun-Miarosa-Incekum-Beach-All-Inclusive.h36297573.Hotel-Information) > - [Titanic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Titanic-Hotel.h37860458.Hotel-Information) > - [Hotels in Vietri sul Mare](https://www.expedia.co.uk/Vietri-Sul-Mare-Hotels.d4331.Travel-Guide-Hotels) > - [Cottages Bourton-on-the-Water](https://www.expedia.co.uk/Bourton-On-The-Water-Cottages.d7621-aaCottages.Travel-Guide-Accommodation) > - [Cheap Hotels in Belgravia](https://www.expedia.co.uk/Belgravia-London-Hotels-Budget-Hotels.0-n179514-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > - [East Winds Saint Lucia](https://www.expedia.co.uk/Gros-Islet-Hotels-East-Winds-Saint-Lucia.h7264543.Hotel-Information) > - [Charm House and Cafe](https://www.expedia.co.uk/Hanoi-Hotels-Charm-House-And-Cafe.h28985598.Hotel-Information) > - [Divalux Resort & Spa Bangkok, Suvarnabhumi Airport](https://www.expedia.co.uk/Bangkok-Hotels-Divalux-Resort-Spa-Bangkok.h35453453.Hotel-Information) > - [JA Beach Hotel, Dubai](https://www.expedia.co.uk/Dubai-Hotels-JA-The-Resort-JA-Beach-Hotel.h22627.Hotel-Information) > - [Mersey Central Hanoi Apart'Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Mersey-Central-Hanoi.h66774850.Hotel-Information) > - [Hotels near Khao Phing Kan](https://www.expedia.co.uk/Khao-Phing-Kan-Hotels.0-l553248635056408780-0.Travel-Guide-Filter-Hotels) > - [Palm Gallery Hotel](https://www.expedia.co.uk/Rome-Hotels-Palm-Gallery-Hotel.h106761963.Hotel-Information) > - [Mornington Hotel London Victoria](https://www.expedia.co.uk/London-Hotels-Mornington-Hotel-London-Victoria.h1383560.Hotel-Information) > - [Hong Ngoc Cochinchine Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hong-Ngoc-Cochinchine-Boutique-Hotel-Spa.h4629041.Hotel-Information) > - [Hotels in Kemptville](https://www.expedia.co.uk/Kemptville-Hotels.d6023910.Travel-Guide-Hotels) > - [The Inn At Entrada](https://www.expedia.co.uk/St-George-Hotels-The-Inn-At-Entrada.h1479630.Hotel-Information) > - [Hotels in Donaghadee](https://www.expedia.co.uk/Donaghadee-Hotels.d6192890.Travel-Guide-Hotels) > - [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > - [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) ### Flights > - [Flights from Liverpool (LPL) to Wick (WIC)](https://www.expedia.co.uk/lp/flights/lpl/wic/liverpool-to-wick) > - [Flights from Madrid (MAD) to San Javier (MJV)](https://www.expedia.co.uk/lp/flights/mad/mjv/madrid-to-murcia) ### Cars ### General > - [Visit Babin Kuk](https://www.expedia.co.uk/Dubrovnik-Babin-Kuk.dx6139637) ---