Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Located in Hanoi's Hoan Kiem neighbourhood, Hanoi Emerald Waters Hotel & Spa is in the entertainment district and near the boardwalk. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travellers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Train Street and Ho Tay Water Park are also worth visiting. Guests love the hotel's location for the sightseeing.
Luxury Hanoi hotel in Hoan Kiem, walk to Thang Long Water Puppet Theatre
This hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and massage/treatment rooms. All 50 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Guests can enjoy fireplaces, and other standard amenities include minibars, coffee/tea makers and flat-screen TVs.
Hanoi Emerald Waters Hotel & Spa offers 50 forms of accommodation which are accessible via exterior corridors and feature fireplaces and minibars. Each accommodation is individually decorated. 32-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
EF Massage & Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing measures in place
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
No on-site parking available
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: VND 230000 per person
24-hour room service
Coffee/tea in a common area
Things to do
Dry cleaning service
Free newspapers in reception
24-hour front desk
2 treatment rooms
Couples treatment room(s)
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage - Thai
Spa open daily
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (select rooms)
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Designated smoking areas
Fireplace in reception
Air conditioning (climate-controlled)
32-inch flat-screen TV
Food and drink
Free bottled water
Access via exterior corridors
Connecting rooms available
Free local calls
Iron/ironing board (on request)
The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
Staffed front desk
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for VND 10.00 per night
Payment types at the property
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
Fee for buffet breakfast: VND 230000 per person (approximately)
Airport shuttle fee: VND 412000 per vehicle (one-way)
Airport shuttle fee per child: VND 412000 (one-way), (up to 12 years old)
Crib (infant bed) fee: VND 10.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa
Property is also known as
Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi
Frequently asked questions
Can I cancel my reservation for free at Hanoi Emerald Waters Hotel & Spa and receive a full refund?
Yes, Hanoi Emerald Waters Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hanoi Emerald Waters Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hanoi Emerald Waters Hotel & Spa?
As of 14 Apr 2021, prices found for a 1-night stay for 2 adults at Hanoi Emerald Waters Hotel & Spa on 15 Apr 2021 start from £103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hanoi Emerald Waters Hotel & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hanoi Emerald Waters Hotel & Spa?
Hanoi Emerald Waters Hotel & Spa doesn't offer parking.
What time is check-in at Hanoi Emerald Waters Hotel & Spa?
Check-in begins at 2:00 PM.
What time is check-out at Hanoi Emerald Waters Hotel & Spa?
Checkout is at noon.
Does Hanoi Emerald Waters Hotel & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of VND 412000 per vehicle applies.
Where is Hanoi Emerald Waters Hotel & Spa located?
Located in Hoan Kiem, this luxury hotel is within a 5-minute walk of Thang Long Water Puppet Theatre, Hoan Kiem Lake, and Ngoc Son Temple. Hanoi Old City Gate and Hanoi Opera House are also within 15 minutes. Hanoi Long Bien Station is 17 minutes by foot and Hanoi Railway Station is 28 minutes.
Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .
We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.