Title: Gem Premier Hotel & Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gem Premier Hotel & Spa Family-friendly ski hotel steps away from St. Joseph's Cathedral of Hanoi ![Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/41b46808.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/9397990d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/a3d4079b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite with Balcony, 1 King bed, Church View | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/fc07834a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/95378df4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Gem Premier Hotel & Spa is perfectly positioned near Hoan Kiem Lake and Hoa Lo Prison Museum. Visitors enjoy sports massages, body wraps, or aromatherapy at Âu Cơ Beauty Spa. Free WiFi keeps everyone connected, and the on-site art gallery offers cultural enrichment. 8.8 Excellent ## Popular amenities - Spa - Parking available - Room service - Housekeeping - 24/7 front desk - Laundry ## Room options ### Check availability for these dates # Tonight [Sept 29 - Sept 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 30 - Oct 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Gallery Suite, 1 Queen Bed, Balcony, City View | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/5d24681a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gallery Suite, 1 Queen Bed, Balcony, City View ### Highlights Balcony or patio Outdoor play area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace LED TV - 291 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed ![Classic Room, 1 Double or 2 Single Beds | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/a626feb8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double or 2 Single Beds 8.0 Very good 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Fireplace LED TV Pillow menu Renovated in 2016 Separate bedroom - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Premium Double or Twin Room | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/d5002328.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double or Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Fireplace LED TV Pillow menu Renovated in 2016 Blackout curtains - 237 sq ft - City view - Sleeps 2 - 2 Large Single Beds OR 1 Queen Bed ![Family Room, Non Smoking | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/b6586938.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Non Smoking ### Highlights Soundproofed Individually furnished Individually decorated Fireplace LED TV Pillow menu Sofa bed Separate bedroom - 269 sq ft - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/ff42fe57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Free cots/infant beds LED TV Pillow menu - 323 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed, 1 Single Bed and 1 Single Sofa Bed ![Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/e77fbc65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Free cots/infant beds LED TV Pillow menu - 301 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Gem-Premier-Hotel-Spa.h9804387.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Gem-Premier-Hotel-Spa.h9804387.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.02928%2C105.84805&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rCwHfmcE7LTrnKxpCyecdwogCOU=) 54 Ngo Huyen Street, Old Quarter, Hanoi, 110210 #### What's nearby - Hoan Kiem Lake - 7 min walk - 0.4 miles - Thang Long Water Puppet Theatre - 10 min walk - 0.6 miles - Dong Xuan Market - 13 min walk - 0.7 miles - Hanoi Opera House - 15 min walk - 0.8 miles - Ho Chi Minh Mausoleum - 2 min drive - 1.2 miles #### Getting around - Hanoi Railway Station - 16 min walk - Hanoi (HAN-Noi Bai Intl.) - 24 min drive #### Restaurants - ‪Pasteur Street Brewing Company - ‬3 min walk - ‪Phở Ấu Triệu (Phở Nước Đục-Anh Em Nhà Tư Lùn) - ‬1 min walk - ‪Ong Ong Bistro - ‬2 min walk - ‪Still Color CF 32 Thọ Xương - ‬1 min walk - ‪Âu Lac Family Restaurant - ‬1 min walk ## About this property ### Gem Premier Hotel & Spa Luxury family-friendly hotel near Hang Gai Street Located close to Hoan Kiem Lake and Hoa Lo Prison Museum, Gem Premier Hotel & Spa provides a terrace, an art gallery on-site and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. Indulge in a sports massage, a body wrap and a body treatment at Âu Cơ Beauty Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a restaurant. You'll also find perks such as: - Limo/town car service, valet parking (surcharge) and express check-out - Express check-in, babysitting (surcharge) and a TV in reception - ATM/banking services, concierge services and massage treatment rooms Room features All rooms are individually furnished, and have comforts such as fireplaces and pillow menus, in addition to thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch LED TVs with premium channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Similar properties ![Garden](https://images.trvl-media.com/lodging/92000000/91760000/91756700/91756619/6d467a0d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Veshia Hotel & Spa Hoan Kiem - Breakfast included - Free WiFi - Air conditioning - Game room 8.4 Very good 8 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=91756619&PinnedHotelID=91756619&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Double Room, 1 King Bed, River View | Street view](https://images.trvl-media.com/lodging/113000000/112780000/112773500/112773401/a1f9d971.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxury Hanoi Hotel Bac Tu Liem - Parking included - Free WiFi - Restaurant - Air conditioning 10 Exceptional 8 reviews £13 includes taxes & fees 1 Oct - 2 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=112773401&PinnedHotelID=112773401&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Quadruple Room, City View | In-room safe, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/108000000/107460000/107451500/107451458/612f3039.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Center View Hotel and Spa Old Quarter - 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Free WiFi - Air conditioning - Laundry - Room service 9.0 Wonderful 14 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=5026364&PinnedHotelID=5026364&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/6000000/5620000/5613500/5613418/699a9070.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Minerva Church Hotel Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 9.6 Exceptional 300 reviews £53 includes taxes & fees 30 Sept - 1 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=5613418&PinnedHotelID=5613418&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/30000000/29970000/29966500/29966484/859d6602.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi L'heritage Diamond Hotel & Spa Old Quarter - Spa - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 130 reviews £60 includes taxes & fees 1 Oct - 2 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=29966484&PinnedHotelID=29966484&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (VND 113500 per person)](https://images.trvl-media.com/lodging/18000000/17500000/17497000/17496930/8812d85b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Splendid Hotel & Spa Old Quarter - Spa - Parking included - Free WiFi - Restaurant 9.4 Exceptional 541 reviews £33 includes taxes & fees 30 Sept - 1 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=17496930&PinnedHotelID=17496930&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/8000000/7420000/7414100/7414092/0cae45c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Brilliant Hotel and Spa Old Quarter - Spa - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 636 reviews £50 includes taxes & fees 21 Oct - 22 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=7414092&PinnedHotelID=7414092&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Height restrictions apply for on-site parking - Area shuttle (surcharge) up to 2 km - Train station pick-up shuttle (surcharge) - Beach shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Ski shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Valet parking on site (VND 180,000 per day) - RV/bus/lorry parking (surcharge) on site - Limited on-site parking - Onsite parking options include a carport ### Food and drink - A restaurant - Couples/private dining ### Things to do - Art gallery - Full-service spa - TV in common areas ### Family friendly - Babysitting (surcharge) - Laundry facilities - Living room - Separate bedroom - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Computer station - Meeting room ### Outdoors - In a national park - On a lake - On the boardwalk/promenade - Terrace ### Full-service spa - Aromatherapy - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Prenatal massages - Sauna - Spa open daily - Sports massages - Swedish massages - Thai massages - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path to lift ### More - 1 building - 7 floors - Art Deco architecture - Built in 2016 - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LED TV with premium satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar ### More - Desk - Fireplace - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Living room - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 5:30 AM Early check-in subject to availability Early check-in fee: VND 599000 Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: VND 599000 Express check-out available ### Special check-in instructions Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 3 per cent for credit card payments Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 399000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Valet parking fee: VND 180000 per day - Early check-in fee: VND 599000 (subject to availability) - Late check-out fee: VND 599000 (subject to availability) - Rollaway bed fee: VND 399000.0 per day - Credit card charges are subject to a surcharge of 3 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Parking height restrictions apply ### Property is also known as Gem Premier Hotel Hanoi Gem Premier Hotel Hanoi Gem Boutique Gem Boutique Hotel Hanoi Gem Boutique Hanoi Gem Premier Hanoi Gem Premier Gem Boutique Hotel Gem Premier Hotel Spa Hanoi Gem Boutique Hotel Gem Premier Hotel & Spa Hotel Gem Premier Hotel & Spa Hanoi Gem Premier Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is Gem Premier Hotel & Spa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Gem Premier Hotel & Spa? > Valet parking is available for VND 180000 per day. Limited spots are available. ### What time is check-in at Gem Premier Hotel & Spa? > Check-in start time: 2:00 PM; check-in end time: 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability). ### What time is check-out at Gem Premier Hotel & Spa? > Checkout is at noon. Late checkout is available for VND 599000 (subject to availability). ### Where is Gem Premier Hotel & Spa located? > Located near the slopes, this Old Quarter hotel is in the city centre and within a 10-minute walk of Hang Gai Street, Hoa Lo Prison Museum and Hoan Kiem Lake. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Gem Premier Hotel & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 611 8 - Good 162 6 - Okay 85 4 - Poor 47 2 - Terrible 45 ### 9.0/10 Cleanliness ### 9.2/10 Staff & service ### 6.8/10 Amenities ### 8.6/10 Property conditions & facilities ### 5.2/10 Eco-friendliness ### 10/10 Excellent #### Ahmad 16 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities Good 👍 ##### Ahmad Stayed 6 nights in Nov 2024 ### 4/10 Poor #### Lan Anh 10 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!! ##### Lan Anh Stayed 5 nights in Oct 2023 ### 8/10 Good #### Liam 17 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice cosy hotel low cost in great location Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly ##### Liam Stayed 3 nights in Jan 2024 ### 8/10 Good #### CHAU 3 Dec 2023 Clean ##### CHAU Stayed 3 nights in Nov 2023 ### 6/10 Okay #### Dustin 9 Jan 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful. ##### Dustin Stayed 4 nights in Jan 2025 ### 2/10 Terrible #### Sam 3 Jul 2024 Disliked: Property conditions & facilities Dirty, noisy, staff never around. ##### Sam Stayed 4 nights in Jun 2024 ### 8/10 Good #### Verified traveller 10 Jan 2024 Liked: Cleanliness, staff & service The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam! ##### Verified traveller Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Bruce 2 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid. ##### Bruce Stayed 1 night in Jan 2025 ### 6/10 Okay #### Takahiko 5 Nov 2022 I felt like It's just to sleep ##### Takahiko Stayed 1 night in Nov 2022 ### 6/10 Okay #### Derrick 1 Nov 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Not a good hotel nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel ##### Derrick Stayed 1 night in Oct 2024 ### 4/10 Poor #### Teom Neng 11 Oct 2022 Disliked: Staff & service, amenities, property conditions & facilities The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation. ##### Teom Neng Stayed 2 nights in Oct 2022 ### 6/10 Okay #### HeeDong 2 Jan 2023 Disliked: Cleanliness, amenities, property conditions & facilities This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem" ##### HeeDong Stayed 1 night in Jan 2023 ### 4/10 Poor #### William 13 Nov 2024 Disliked: Cleanliness, amenities, property conditions & facilities Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down. ##### William Stayed 3 nights in Nov 2024 ### 4/10 Poor #### Kelsey 3 Mar 2024 #### No available rooms We arrived to be told there were no available rooms despite having pre booked and payed. ##### Kelsey Stayed 1 night in Feb 2024 ### 6/10 Okay #### Penny 29 Nov 2022 Liked: Cleanliness Disliked: Room comfort #### Fine for a night Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival. ##### Penny Stayed 1 night in Nov 2022 ### 4/10 Poor #### Verified traveller 18 Mar 2024 Disliked: Staff & service Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude. ##### Verified traveller Stayed 1 night in Mar 2024 ### 4/10 Poor #### Pancy 29 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place. ##### Pancy Stayed 1 night in May 2024 ### 2/10 Terrible #### Martin 13 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there ##### Martin Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Danny 5 Jun 2022 Disliked: Staff & service, property conditions & facilities Ok ##### Danny Stayed 1 night in Jun 2022 ### 6/10 Okay #### Kiem duc 9 Jan 2024 Disliked: Amenities picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working ##### Kiem duc Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Sara 6 Jan 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed. ##### Sara Stayed 1 night in Jan 2024 ### 6/10 Okay #### Rajanayagam 25 Dec 2023 Disliked: Amenities, property conditions & facilities Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family. ##### Rajanayagam Stayed 3 nights in Dec 2023 ### 6/10 Okay #### Vinicius 27 May 2022 Disliked: Cleanliness, amenities, property conditions & facilities There are no VIP excess Hotel condition was extreme bad no maintainace 3 lights / 2 power point are not in working condition Bathroom accessoty such as hand Shower badly damage. Regret expedia should check before selling thier room. Worst hotel i ever stay. Moreover exoedia price in very much higher. Not worth 5usd for that room i paid sgd30 . ##### Vinicius Stayed 2 nights in May 2022 ### 4/10 Poor #### Soleil 16 Nov 2024 Disliked: Cleanliness, amenities, property conditions & facilities This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again. ##### Soleil Stayed 3 nights in Nov 2024 ### 2/10 Terrible #### Johanna 21 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night. ##### Johanna Stayed 2 nights in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Caravelle Saigon](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [Little Hoi An. 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