Hanna Holidays from £1,020

Check in was odd, bit of a contentious conversation regarding our platinum status and whether that entitled us to any upgrades/perks. Was informed that we had been moved to a clean room as opposed to a dirty one, and that was an “upgrade”…and that we tried to check in early and that was an issue. Check in time was 4pm, we arrived at 3:50pm. Was then told any upgrades had to be asked for in advance, which has never been our experience as Expedia Platinum members. Seemed more like excuses than explanations, but tha was the only real issue. Spa was fantastic, restaurants were excellent, staff in spa and restaurants were excellent, room was comfortable minus a terrible showerhead. Will definitely return, as it all felt like good value for price, and even on a busy Saturday afternoon, we had a relaxing and enjoyable time.

Car wash not working, elevators very slow. But otherwise lovely stay

The cleanliness of the room was disappointing but overall nice hotel. Beds were comfy.

Overall our stay was great, the unit needs a paint refresh and dusting was overlooked in the dinning and living room areas. Parking in the area is limited, and the underground parking was full beyond just the one limit of vehicle per unit which the front desk staff did not seem to have an issue with. We were visiting for our wedding and there was a large winter blizzard so not having access to underground parking was frustrating.