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Reviews of Quality Inn Hammond

2.5 out of 5
Quality Inn Hammond
2001 SW Railroad Ave., Hammond, LA

Reviews

7.0

Good

Rating 10 - Excellent. 105 out of 399 reviews" "
Rating 8 - Good. 123 out of 399 reviews" "
Rating 6 - Okay. 81 out of 399 reviews" "
Rating 4 - Poor. 45 out of 399 reviews" "
Rating 2 - Terrible. 45 out of 399 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool is full of green nasty water ideal for infections and mosquitoes plague. Staff lady was not friendly at all, room was musty and smells. Facility had evidence of run overs and we didn’t felt safe. I tried to cancel my reservation and never got an answer from Expedia. Staff person was not helpful either. Ended up staying for 7 hours only and continued with my long trip.
Stayed 1 night in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Kameel

Travelled with family
Liked: Staff & service
It was decent for the price
Stayed 1 night in Apr 2024

2/10 Terrible

James

Stayed 1 night in Apr 2024

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but bathroom showed evidence of wear. Enamel was worn through on a couple of spots on the tub. Soap holder was starting to pull away from the shower wall. It was a quiet and comfortable room.
Stayed 1 night in Apr 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Denzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No sidewalks but a convenient 24 hour gas station next door. I walked on the side of the road and the places needed like JCPenny and Target.
Stayed 3 nights in Feb 2024
Response from gm on 4 Mar 2024
Hi Denzel, Thank you for the great feedback. You are important to us and we will look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff was friendly and very helpful. The room was clean and the bed was comfortable. Its an older motel and is showing some wear, but its priced right. I will stay here again if work brings me back to the area.
Stayed 1 night in Feb 2024
Response from gm on 4 Mar 2024
Hi Justin, Thank you for your feedback. We appreciate you recommending us to other travelers. We look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

4/10 Poor

Dave

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs an upgrade.
Stayed 2 nights in Feb 2024
Response from gm on 4 Mar 2024
Hi Dave, I am sorry you were dissappointed with your stay. Your feedback is important to us. Thanks again, Chris Schexnaydre/GM

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little nervous from the other reviews but I had an enjoyable stay. The room was clean and comfortable, slight bleach/cleaning smell when I first walked in, but nothing over bearing and went away before I knew it. The lady at the front desk (AM shift) was very friendly and accommodating. She helped switch my room as I mistakenly booked a smoking room but do not smoke. The breakfast was good and the coffee available all day is a plus.The tv was not the best quality and a little confusing to operate given that there were 2 different remotes, but nothing that can’t be figured out or fixed. I would stay here again.
Stayed 1 night in Feb 2024
Response from gm on 16 Feb 2024
Hi Rick, Thank you for your kind words regarding your stay with us. We look forward to hosting you again soon. Sincerely, Chris Schexnaydrre/GM

6/10 Okay

Daphany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The phone didn't work. I wanted to call the front desk to ask how the television works but it was broke. I couldn't get the TV to work so I could watch some cable
Stayed 1 night in Feb 2024
Response from gm on 4 Mar 2024
Hi Daphany, Thank you for your response. We appreciate you bringing that to our attention. We have already taken care of that issue. Thanks again, Chris Schexnaydre/GM

10/10 Excellent

Tammy, Asbury

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Patricia and Cassandra the ladies at the front desk are fabulous. Thank you for making my stay wonderful, and thank you Patricia for helping me with directions to the hotel.
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Thank you for your feedback. Glad to hear you had a great stay. Sincerely Chris Schexnaydre/GM

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Hi Gabriel, Thank you for your review. I am sorry that we did not meet your expectations. We hope you will consider us again so we can provide you with a great stay. Sincerely, Chris Schexnaydre/GM

8/10 Good

Gary, Staunton

Liked: Cleanliness, staff & service, property conditions & facilities
Good beds
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Hi Gary, Thank you for your feedback. Our beds have been known to be comfortable. We look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly. Our remote was missing batteries and they came within minutes to replace them. We were very surprised and she was very sweet about it to.
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Hi Jennifer, I am glad to see that you enjoyed your stay with us. We appreciate you and look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

8/10 Good

Lauranne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Hi Lauranne, Thanks for the great feedback. We look forward to seeing you again soon. Thanks again, Chris Schexnaydre/GM

10/10 Excellent

Melody

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you Melody for sending us your feedback. It never gets old hearing our guest had a great experience with us. Thanks again, Chris Schexnaydre/GM

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great and the room was clean and comfortable. I'll definitely stay there again if I need to be in the area.
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Hi Justin, Glad to hear you had a good stay with us. We will be happy to see you again. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

LAINIE

Stayed 1 night in Dec 2023
Response from GM on 1 Feb 2024
Hi Lanie, Thank you for your feedback. We appreciate you and your business. Thanks again, Chris Schexnaydre/GM

6/10 Okay

Deven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Hi Deven, Thank you for staying with us. We appreciate your feedback. Sincerely, Chris Schexnaydre/GM

2/10 Terrible

Keon

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible stay . Rooms wasn’t cleaned properly . Stains and mold on the ceiling
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Hi Keon, I am sorry to hear that we did not meet your expectations. We will use your feedback to improve our service to our customers. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

Myles

Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Hi Myles, Thank you for your great feedback. I am so happy to hear that you enjoyed your stay with us. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

Walter, San Angelo

Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you Walter for your great feedback. We appreciate your business and look forward to see you again. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

Zuhair

Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Hi Zuhair, Thank you for your kind feedback. We look forward to seeing you again soon. Sincerely, Chris Schexnaydre/GM

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Hi Ronald, Thank you for your feedback. We appreciate your business and would love to see you again. Sincerely, Chris Schexnaydre/GM

8/10 Good

Dana

Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Hi Dana, Thank you for leaving us your review. We appreciate your business and look forward to seeing you again. Thanks again, Chris Schexnaydre/GM

10/10 Excellent

Darrell

Stayed 1 night in Nov 2023
Response from GM on 4 Jan 2024
Hi Darrell, Thank you for your outstanding feedback regarding our service for your accommodations. We would love to see you again. Thanks again, Chris Schexnaydre/GM

2/10 Terrible

Erick

Travelled with partner
Disliked: Staff & service, property conditions & facilities
OK
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Hi Erick, Thank you for your feedback. I am sorry we did not meet your expectations. We value your business and hope you will give us another chance. Sincerly, Chris Schexnaydre/ GM

10/10 Excellent

sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was a little hard to get into but there was plenty of parking. The continental breakfast was hot and solid, very yummy. Our TV was having a little bit of trouble but we were given a new remote that did work. The Wi-Fi was pretty good all over the property as well. I would definitely stay here again. Everyone was super nice.
Stayed 3 nights in Nov 2023
Response from GM on 1 Dec 2023
Hi Sarah, Thank you so much for your feedback. I am happy to hear that you enjoyed your stay. We look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

Yolonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Hi Yolanda, Thank you for the great feedback. We appreciate you and look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

6/10 Okay

Karina

Business traveller
Liked: Cleanliness, staff & service
Clorox smells
Room was clean, but with some disrepair. HORRIBLE smell of clorox.
Stayed 2 nights in Oct 2023
Response from GM on 15 Nov 2023
Hi Karina, We appreciate your feedback. I am happy to hear you found our rooms clean. I will have a meeting with the supervisor about the smell. Thanks again, Chris Schexnaydre/GM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good clean rooms friendly staff Only thing missing was micro wave in room There is one in the hotel
Stayed 1 night in Oct 2023
Response from GM on 15 Nov 2023
Hi Pamela, We appreciate your great feedback. Thanks again and we look forward to seeing you again the next time you are in our area. Sincerely, GM

6/10 Okay

Neil

Travelled with group
Liked: Staff & service, room comfort
Room odors
Not bad for a less-expenive hotel. The room was clean and housekeeping service was good. Breakfast was good too. On the downside, the non-smoking room smelled of stale cigarettes, deodorizer, and amonia (urine). I will probably pay more for a better room next time.
Stayed 3 nights in Oct 2023
Response from GM on 25 Oct 2023
Hi Neil, I am sorry that we did not meet your expectations regarding your stay. We will take your concerns to improve on our service to other guest. We appreciate your business and look forward to serving you again. Sincerely, Chris Schexnaydre

10/10 Excellent

Dan L Hendley,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on 25 Oct 2023
Thank you for your feedback. We appreciate the good score regarding your stay with us. Please visit with us the next time you are in our area. Sincerely, GM Chris Schexnyadre

2/10 Terrible

Janii

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Property did not look anything like the pictures. Room was not cleanly, stuff on walls, bathroom looked horrible. We were so uncomfortable that we left the hotel after 1 hour, and ended up letting a homeless woman nearby have the room.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Hi, I am sorry our property did not meet your expectations. We will take our feedback and use it to give our guest a better experience. Thanks Again, Chris Schexnaydre/GM

6/10 Okay

Karina

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Dirty, Dirty, Dirty
Rug really dirty. Room smell like clorox bleach.
Stayed 1 night in Oct 2023
Response from gm on 18 Oct 2023
Hi, Thank you for your feedback. Your feedback is important to us and I am sorry we did not meet your expectations. We will use your feedback to improve on our guest stay. Thanks again, Chris Schexnaydre/GM

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM on 17 Oct 2023
Thank you for your feedback. We appreciate that you chose our property for your stay. We look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel and staff were excellent. Hotels.com left a lot to be desired because the hotel did not have my reservation.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Hi Cynthia, Thank you for your feedback. I am glad that we were able to find you a room with us and that it all worked out for you. Thanks again, Chris Schexnaydre/GM

8/10 Good

William

Stayed 1 night in Sep 2023
Response from GM on 17 Oct 2023
Thank you for your feedback. We look forward to you staying with us again. Sincerely Chris Schexnaydre/GM

4/10 Poor

JEANETTE, Miramar beach

Disliked: Property conditions & facilities
Response from GM on 25 Sept 2023
Hi Jeanette, Thank you for your feedback regarding your stay with us. I want to apologize for not meeting your expectations. Thank you for your business and we hope you will reconsider staying with us again. Sincerely, Chris Schexnaydre/GM

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Penny was great in getting the perfect accommodation.
Stayed 1 night in Aug 2023
Response from GM on 25 Sept 2023
Hi William, Thank you for your feedback. I've already passed the message onto Penny. She was excited to hear that she was able to help you. We look forward to seeing you again. Sincerely, Chris Schexnaydre/GM

8/10 Good

Haotian

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Aug 2023
Response from GM on 25 Sept 2023
Hi Haotian, Thank you for your feedback. I am happy to see that you enjoyed your stay with us. We hope to see you again soon. Thanks again, Chris Schexnaydre/GM

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross place.
Pool was closed. Whole place looked nasty dirty. There was a tampon on the sidewalk outside our room, whole building looked beat up, rooms were dirty and stinky. My toddler picked up an old toe nail off the carpet. There were what resembled boogers on the shower wall and hair on the handles, just overall dirty shower. My husband showered and walked to the bed and picked up his feet and they were filthy just from walking across the carpet to the bed. There was old wilted lettuce on the coffee tray. The tv was awful, blurry and my uncles tv in his room didn’t even work.
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Hi Kathleen, Thank you for your feedback. I do apologize that we were not able to meet your expectations. We are working with our housekeeping to address your concerns. We do want to improve our accommodations and we are planning a remodel this year. Sincerely, Chris/GM

8/10 Good

Barbara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so great
The lady at the front desk was great. The room not so great. TV wouldn’t work at first. Went to call the front seat and the phone didn’t work. The other room we had the TV wouldn’t turn off they had to unplug it. The room smelled like dirty feet. There was mold around the bar that was in the shower. The bathroom door was dirty.
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Hi Barbara, I am sorry to hear that you had some setbacks during your stay. Your feedback will help us improve on our accommodations. Thank you for sharing with us. Sincerely, Chris/GM

2/10 Terrible

Brandi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!!!
This hotel was horrible, very dirty, moldy, wet carpets, smelled horrible!! Drug deals going on in the parking lot, people screaming and partying outside all night and up early playing loud music. Pool was not working, breakfast was almost nothing and nasty. Place should be shut down
Stayed 5 nights in Jul 2023
Response from GM on 25 Jul 2023
Hi, I am sorry to hear that we did not meet your expectations. We will use your feedback so we cam improve out guest stay. Sincerely, Chris/GM

8/10 Good

Tammy

Stayed 2 nights in Jul 2023

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
The staff was excellent and the bed was fantastic. However the rooms are run-down, and the area is very congested due to mall traftic.
Stayed 2 nights in Jul 2023
Response from GM on 25 Jul 2023
Hi Dawn, Thank you for your feedback. I am glad to hear our staff and bed were fantastic. Would not have it any other way. We are planning a remodel soon, so please come back and see us in the near future. Thank you, Chris/GM

2/10 Terrible

Nubia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
One way on and one way out, carpet in the room was disgusting the restroom had mold forming on the ceiling and the soap holder was being held up with silicone
Stayed 7 nights in Jun 2023
Response from GM on 25 Jul 2023
Hi, I am sorry to hear that we did not meet your expectations. We will use your feedback so we cam improve out guest stay. Sincerely, Chris/GM

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, room comfort
Pleasantly Surprised! Would stay again!
Not gonna lie, the outside had be a bit worried. The exterior definitely needs work, however the room was very very clean. The beds were EXTREMELY comfy. The bathroom would be updated eventually but everything was spotless. Clean linens, AC worked, Comfy beds. I couldn't really complain! I did not have a chance to take advantage of any amenities so I cannot speak on that. I would 100% stay here again.
Stayed 3 nights in Jun 2023
Response from GM on 25 Jul 2023
Thank you for your kind words regarding your stay with us. We appreciate your business and we would love to welcome you back the next time you visit the area again. Sincerely, Chris/GM