Hamilton Park Holidays from £850

The staff was very friendly and attentive

Overall, the property is very nice, staff were helpful and friendly, and the room felt clean but there were a few things that kept me from giving 5 stars. Parking is disorganized. Signage isn't clear and I saw several people pull up into the area on the right and then get angry looks from the staff for being in the wrong lane. There is no fan in the bathroom, strange for a hotel not to have this. It is a small space and quickly fills with steam. The shower curtain liner is also shorter than the height of the tub, so there is no way to keep the water from getting all over the bathroom floor while showering - puddles of water on the floor every time. A previous guest left their washrag hanging over the neck of the shower head - where it remained for our 3 day stay despite housekeeping attending to the room. We did not receive our 2 free drinks that were supposed to be included as part of the VIP experience we purchased. Despite receiving communication with instructions for downloading the open key app, the app only works for your door key, not the elevators or other doors like the pool or gym - kind of useless.

Gorgeous room. Wonderful amenities. Even the water pressure in the shower was fantastic. I felt like I was staying in an art gallery.

I have stayed at this property before and suggested that my group stay there because of the positive experience. However, I was not as impressed with the service this visit. During booking, I had to pay a fee for an additional guest in the room but when we arrive the room was not set up for 4 people as I had listed on my reservation. I called guest service to request 2 more sets of towels and when we returned that evening the towels had not been delivered. I had to call guest services a second time to eventually receive the requested towels. I am not sure what I paid the additional fee for in this case. Additionally, we waited over an hour for valet parking with no communication from the staff about the status of car or our place in the queue.

The hotel is conveniently located to many sites. Philadelphia is very walkable. The neighborhood is safe and clean. The lobby is drab and in need of an update. Some of the front desk staff seemed very uninterested in their job.