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Reviews of Sails Motor Inn

3 out of 5
Sails Motor Inn
272 Ulster Street, Whitiora, Hamilton

Reviews

8.0

Very good

Rating 10 - Excellent. 60 out of 159 reviews" "
Rating 8 - Good. 58 out of 159 reviews" "
Rating 6 - Okay. 30 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well presented unit. close to the city. with a supermarket within easy walking distance. A great place to stay
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Average
Check in Office locked. Had to ring a mobile phone to get anyone to reception to check in. Person stood up from behind reception counter Then an inquisition of whether I had a reservation or not. Room. Clean tidy. Beds ok. Pillows like imitation concrete blocks. Room suitable for 4 people. There were 3 adults staying on this occasion. Only 2 of plates. Cups. Knifes. Forks. Towels. etc in room. No bath mat or hand towels.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The rooms were a bit of a disappointment. The single bed wasn’t level. The rooms weren’t made up or even tidied. Average at best.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it seems
I have emailed the owner to reply to the complaint received by the AV crew that I booked into this hotel (which was on the pricey side). I have not received a response which is completely unprofessional therefore I am posting the feedback in here: "Scott has asked me to let you know about the accommodation in Hamilton. The feedback we have had from our crew who have returned to work today is that it was definitely below standard. Some of the things they said were rooms not clean, they smelled of cigarette smoke even though you had booked them non-smoking rooms, in one of the units the toilet was almost falling through the floor, the beds were old and lumpy and sagged in middle, one of the units had stains on the wall and the spout on the tap would come off when taps turned on and sprayed water everywhere."
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Sails stay
Ordered online and paid on credit card through expedia received email saying I would need to pay another $68 for the room already booked or this would be cancelled as was over the National field days
Stayed 1 night in Jun 2018

10/10 Excellent

l, taupo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Close to all shops easy drive in and easy access off road
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dated motel in handy location
"Deluxe" spa room seemed really dated. It was tricky to figure out how to use heater. The couch that turns into a be was really cheapand ugly looking. However the location was good, I could walk down tthe road for a walk along the river.
Stayed 2 nights in May 2018

6/10 Okay

paul, opotiki

Liked: Cleanliness
Disliked: Room comfort
average hotel
the hotel and conditions were very average the pillows where very uncomfortable and so were the beds i would not have stayed a second night
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stay in the city area
Friendly staff, good location, nice pick for a stay in the city area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to town
The room we stayed in was a good space and quit comfy. The spa bath and shower was lovely but just a few little things like the ceiling fan was hang out and couldn't look the door properly and tap made a loud sound when turned on but apart from those few little thing we enjoyed out stay.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Ok stay got a quiet end room

6/10 Okay

Hayley, Auckland

Liked: Cleanliness, staff & service
Convenient & Comfortable
Lovely staff on site, very welcoming and helpful. Room was functional and tidy.
Stayed 1 night in Mar 2018

6/10 Okay

Kay, Whangamata NZ

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Three night stay
The property is tired in some respects, however clean and comfortable and in the location we needed.. Limited linen in the bathroom, one towel each but was replaced daily. There was an issue with the shower running the hot water and getting a good pressure, You needed to run the water for a while. Tea/coffee not replenished daily, had to ask for milk each day. Not replaced. Handle on oven broken. We were given the wrong room on check in, that was remedied. The bed was comfortable and clean. Room was clean too. No issues there. Unfortunately the parking is very tight in the weekends.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant enough place to stay and handy to supermarket.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok but kitchen facilities need checking when you book for three you ecpect at least three of everything
Stayed 1 night in Feb 2018

6/10 Okay

Kate, New Plymouth

Liked: Cleanliness, property conditions & facilities, room comfort
Ok for short stays on a budget
We stayed for one night in February 2018. Our host was friendly on arrival, even though we interrupted him at dinner. Our room was dated but very clean. The towels that were supplied weren't matching, but were incredibly soft! We were surprised by how quiet the room was, considering we were next to the main road and the windows are only single glazed - we barely heard any traffic except a couple of extremely loud cars. The bed was comfortable and clean. There were a couple of things which let it down - there was no information in the room about either the business, or the local area, such as restaurants nearby etc. and when we went to check out just before 10am, the office was closed with a sign giving a cellphone number for urgent queries. We didn't know what to do with our key, so just left it in the room. There is definitely room for improvement, and the rooms could be updated quite easily, but it was OK.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price friendly staff.
Central location, reasonably priced. Clean and comfortable. Friendly staff.
Stayed 1 night in Jan 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY
Clean spacious room, friendly service
Stayed 1 night in Jan 2018

6/10 Okay

philip, Horowhenua

Disliked: Property conditions & facilities
Central location
To expensive given condition . Maintenance poor. Cold water was warm. Had three room changes on arrival.
Stayed 2 nights in Dec 2017

10/10 Excellent

Gerry, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and handy
Great room away from main road. Comfy bed good Park ng and handy the office...
Stayed 1 night in Dec 2017

6/10 Okay

Grant, Hastings, Hawkes Bay, NZ

Liked: Cleanliness, staff & service, room comfort
One night only but quite comfortable
Were in Hamilton for one night only and seemed to have booked the last room available in town. While we were there at least four people were told that they were full as were all others we could see while heading into town. The room was comfortable enough but the ceiling fan wobbled around if not on full. The room was set up for three people but there were only dishes for two - cereal plate for one only. Otherwise no problem and we were quite comfortable. The man on reception was happy to come to the room to sort out how to use the TV for us and was unhappy the next morning to discover only the one plate. Evidently some rooms are bulk booked for groups and dishes get moved around by occupants but he was apologetic
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It seemed past it's time...everything a bit worn, dated. Too expensive for the real condition it is in.
Stayed 1 night in Nov 2017

6/10 Okay

Janet, Australia

Disliked: Property conditions & facilities, room comfort
Didn't really match expectations. Not enough pillows and beds were old and in need of replacement. Units need a refurbishment.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
The big game
We came to stay to attend the RLWC game betweenthe Kiwis n Tonga.
Stayed 1 night in Nov 2017

8/10 Good

C, Hamilton

Liked: Cleanliness, staff & service, room comfort
Nice hotel closely located to Waikato Stadium
Nice hotel closely located to Waikato Stadium and the CBD
Stayed 1 night in Nov 2017

8/10 Good

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent place with all facilities needed in motel
I booked this motel as a overnight place, in my way to Auckland airport, from south. It was all as I expected (and advertised in the website). Decent size room, comfortable, clean bathroom, and a full kitchenette with all the utensils needed to prepare light meals. It is a bit outside the city center, but for me, that was not a problem.
Stayed 1 night in Nov 2017

6/10 Okay

Wyndra, Wellington, NZ

sails Motel
Fairly central, reasonably quite and comfortable. Quute good for a medium price Motel
Stayed 1 night in Nov 2017

8/10 Good

Vitz, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close accommodations to the stadium
Good, comfortable stay. Didn’t have bubbles in spa but that didn’t detract from the accommodations. Would recommend to other travellers.
Stayed 1 night in Nov 2017

6/10 Okay

Moana, Auckland

Liked: Cleanliness, staff & service, room comfort
Great Stay
Spa bath was amazing, room very comfortable .. could use some new dining chairs not very stable pretty though
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mate ma'a Tonga
Great hospitality, highly recommend for a short stay or a long stay.
Stayed 1 night in Nov 2017

6/10 Okay

misc, NZ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated
Bed had seen better days Minimal toiletries- eg no shower cap No air conditioning Quiet for a main road location Staff friendly
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Handy location but it could be better
The rooms are very clean, and the shower was excellent quality. Sadly it felt dated and the electric jug was missing as was some of the cutlery and crockery. One window didn't shut completely. As someone who doesn't travel to Hamilton regularly, I would have liked some information about what was available locally, such as breakfast. It could have been helpful with information on takeaway meals, locations, sight seeing etc. None of this was available.
Stayed 2 nights in Nov 2017

10/10 Excellent

ruth, whangarei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay at
This place was not expensive, it was in 3 - 4 minutes drive from town. Supermarket in walking distance. Had everything we needed.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to the city. Clean and comfortable - good for business overnight.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a clean, comfortable motel with a helpful, friendly operator, suitable for business travellers.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
needs some money spent on this complex, as it is looking rather run down for what it cost.
Stayed 1 night in Oct 2017

4/10 Poor

candice

Disliked: Cleanliness, property conditions & facilities
The carpet was recently wet and the entire place smelled like wet dog.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here!
Would never stay at this property again. Worst motel I have ever stayed in. To be honest, felt a little ripped with the dated interior.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great. Had a good location to everything. Nice big rooms plenty of space available and spa baths. Clean friendly and plenty of parking. We will deffinely be coming to stay again.
Stayed 1 night in Sep 2017
Response from Patrick on 8 Oct 2017
Thanks for your review. We look forward to you returning to Sails.

6/10 Okay

Rumpole, Australia

Liked: Cleanliness, staff & service, room comfort
Have not stayed here before. Property is a bit run down and access to upstairs rooms is confronting. Breakfast arrangements are a bit 'Heath Robinson' - meals come from another motel restaurant and incur a $5.00 room service 'fee' (which is not part of the declared cost when ordering). Staff are engaging and welcoming, but the general property is noisey if there are inconsiderate guests.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Cheap easy location
Walking distance to the rugby park. Clean tidy rooms. A little dated.
Stayed 1 night in Sep 2017

10/10 Excellent

steven, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and service
I was upgraded to a larger room to accomodate a late arrival and a short stay. Room was clean and comfortable. Staff were very helpful, even outside listed reception hours. I would recommend as a great option for value and service.
Stayed 1 night in Aug 2017
Response from Patrick on 3 Sept 2017
Thanks Steven. We appreciate your comments. Hope to see you again in Hamilton.

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Convenient for the rugby
Lots of children running up and down stairs. Slamming doors and shouting. People playing with a basketball and playing music outside the room. A hole in the bathroom door which looked like it was left by a fist.
Stayed 1 night in Jun 2017

8/10 Good

Colleen, Christchurch

Liked: Cleanliness, staff & service, room comfort
Hamilton visit
We arrived in Hamilton very early and the motel owner was quite happy to check us in and make sure everything was okay for us. Nothing was a problem for him. The room was roomy and comfortable. Thank you for a very warm welcome to Hamilton

6/10 Okay

Verified traveller

Liked: Cleanliness
not very professional
Check in time is 2 pm but the office is locked and no one is around to check us in. Had to phone a number, they are in town and won't be back for 10 minutes. Also seems like beneficiaries stay here while housing NZ finds a house for them. Not very professional.

4/10 Poor

Rachael, Auckland, NZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Overall, the motel needs maintenance and renovation, everything was very old. It's seen better days. Our room also had a huge amount of horrible air freshener that I think was trying to mask that people had smoked in the room. Carpet had some kind of plastic underlay that rustled when you walked on it. It certainly wasn't our favourite place to stay and was rather expensive considering all this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice shower,And spa bath.
Great location, Close to shops.Definitely come back

8/10 Good

Maurice, North Shore, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed two nights in a back unit, free from traffic noise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed visit
All good close to business destination