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The Westin Hamburg

Photo gallery for The Westin Hamburg

Featured image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Westin Hamburg

The Westin Hamburg

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Platz der Deutschen Einheit 2, Hamburg, HH, 20457

Explore the area

  • Popular LocationElbe Philharmonic Hall5 min walk
  • Popular LocationMiniatur Wunderland6 min walk
  • Popular LocationSt. Michaelis Church13 min walk
  • AirportHamburg (HAM)31 min drive

Choose dates to view prices

About this area

Hamburg

The Westin Hamburg is located in HafenCity, a neighbourhood in Hamburg, and is in the city centre. Elbe Philharmonic Hall and Miniatur Wunderland are cultural highlights, and travellers looking to shop may want to visit Moenckebergstrasse and Reeperbahn. Looking to enjoy an event or a match? See what's going on at Volksparkstadion or Barclaycard Arena.

What's nearby

  • Elbe Philharmonic Hall - 5 min walk
  • Miniatur Wunderland - 6 min walk
  • Hamburg Dungeon - 6 min walk
  • Dockland - 9 min walk
  • St. Michaelis Church - 13 min walk

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 4 min drive
  • Baumwall U-Bahn - 5 min walk
  • Hamburg Airport (HAM) - 31 min drive

Restaurants

  • Fang & Feld — 1 min walk
  • BLICK — 1 min walk
  • Tai Tan - 2 min walk
  • Pasta Pasta - 5 min walk
  • Meßmer Momentum - 5 min walk

About this property

The Westin Hamburg

Luxury Hamburg hotel in HafenCity, near Elbe Philharmonic Hall
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 244 soundproofed rooms feature WiFi and 24-hour room service. Conveniences include sitting areas and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
The Westin Hamburg offers 244 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Hamburg hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a health club.
The Westin Hamburg Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 10 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11 AM on weekdays and 7:00 AM–noon on weekends: EUR 30 for adults and EUR 15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool

Family friendly

  • Children's toys
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Conference space (9085 square feet)
  • Meeting rooms 11

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per pet, per night
1 per room
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 75.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 15 for children (approximately)
  • Fee for in-room wireless Internet: EUR 10 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Westin Hamburg Hotel
Westin Hamburg
The Westin Hamburg Hotel
The Westin Hamburg Hamburg
The Westin Hamburg Hotel Hamburg

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 564 out of 980 reviews
5 - Excellent 58%
Rating 4 - Good. 277 out of 980 reviews
4 - Good 28%
Rating 3 - Okay. 90 out of 980 reviews
3 - Okay 9%
Rating 2 - Poor. 36 out of 980 reviews
2 - Poor 4%
Rating 1 - Terrible. 13 out of 980 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.3/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but it was overpriced. For the price we paid, we expected to have a real window with a view of the city instead of looking at the glass wall right in front of the window. The room layout was also not the best.
Stayed 2 nights in May 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and very interesting.The hotel is near in all interested places to see..
Stayed 3 nights in Dec 2019

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointed
Couldn’t be more disappointed with what was supposed to be a romantic get away. I booked a room For 2 nights at The Westin in Hamburg for my wife and I 10 year anniversary. Was meant to be a special weekend for us as it was our 1st weekend away without you kids in over 2 years. I booked a room with a “view” as of course I wanted to pop a bottle of champagne, whilst sitting with a view over the city after arriving to celebrate. On arrival to the room, I opened the curtains only to find out that we were staring directly into a wall. There was no “view” at all. On check out I spoke to the lady behind the desk to voice my disappointment, only to be told that this was a view, as my room had a window and that, if I wanted a room with a view, then I should have in fact ordered the room with harbour view. Both my wife and I left the hotel feeling absolutely deceived and mislead, as we genuinely thought that it was a mistake after rechecking my booking. Furthermore, being woken up at 09.05 on Saturday morning with a knock on the door from a man wanting in for cleaning, is just not ok! Furthermore again, in the afternoon we decided to try the spa facilities, only to come down a child in the pool doing countless “bombs” in the pool. A spa is meant to be relaxing and for adults in my eyes. All in all an extremely disappointing weekend on the accommodation front. Wish we chose another hotel but we expected so much from what was meant to be the best of the best in Hamburg.
Stayed 2 nights in Feb 2020