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Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.4/5 Excellent
993 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationHamburg City Hall5 min walk
Popular LocationMiniatur Wunderland9 min walk
Popular LocationHamburg Dungeon9 min walk
AirportHamburg (HAM)15 min drive

Choose dates to view prices

  • Superior Room, 1 King Bed, View (Fleet View)

    4.5/5 guest room rating

    Room amenities

    • 301 sq ft
    • Canal view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, View (Fleet View)
  • Luxury Room, 1 King Bed, City View (canal or city view)

    4.7/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsLuxury Room, 1 King Bed, City View (canal or city view)
  • Junior Suite, 1 King Bed, City View (canal or city view)

    4.7/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, City View (canal or city view)
  • Classic Room, 1 Queen Bed

    4.5/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsClassic Room, 1 Queen Bed
  • Superior Room, 1 King Bed, City View

    4.7/5 guest room rating

    Room amenities

    • 301 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, City View
  • Suite, 1 King Bed, View (Prestige, Fleet or City View)

    5/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, View (Prestige, Fleet or City View)

About this area

Hamburg

Located in Hamburg's Altstadt neighbourhood, Sofitel Hamburg Alter Wall is in the city centre and on a river. The area's natural beauty can be seen at Stadtpark and Jenischpark, while Hamburger Dom and Hagenbeck Zoo are popular area attractions. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclaycard Arena. Take the opportunity to explore the area for water adventures such as sailing and other activities like golfing. Our guests appreciate the hotel's central location.

Visit our Hamburg travel guide
Map
Popular Location

What's nearby

  • Hamburg City Hall - 5 min walk
  • Moenckebergstrasse - 7 min walk
  • Miniatur Wunderland - 9 min walk
  • Hamburg Dungeon - 9 min walk
  • St. Michaelis Church - 10 min walk

Getting around

  • Rodingsmarkt U-Bahn - 2 min walk
  • Central S-Bahn - 16 min walk
  • Hamburg (HAM) - 15 min drive

Restaurants

  • Ticino — 1 min walk
  • Seven Heads — 1 min walk
  • Tokio Sushi - 2 min walk
  • Brauhaus Joh. Albrecht - 2 min walk
  • Rheinische Republik Hamburg - 4 min walk

About this property

Sofitel Hamburg Alter Wall

Luxury Hamburg hotel in Altstadt, walk to Miniatur Wunderland
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 241 soundproofed rooms feature free WiFi and iPod docks. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Sofitel Hamburg Alter Wall offers 241 forms of accommodation with iPod docking stations and minibars. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (EUR 6 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: EUR 28 per day
  • Electric car charging station

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: EUR 32 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (12917 square feet of space)

Outdoors

  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer

Entertainment

  • 49-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 3 PM and 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property’s service options may be limited pursuant to local regulations.

Renovations and closures

The following facilities will be closed from 01 May 2020 to 31 December 2020 (dates subject to change):
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star.

Property is also known as

Sofitel Hamburg Alter Wall Hotel
Sofitel Alter Wall Hotel
Sofitel Hamburg Alter Wall
Sofitel Alter Wall
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Sofitel Hamburg Alter Wall Hotel
Sofitel Hamburg Alter Wall Hamburg
Sofitel Hamburg Alter Wall Hotel Hamburg

Frequently asked questions

Can I cancel my reservation for free at Sofitel Hamburg Alter Wall and receive a full refund?
Yes, Sofitel Hamburg Alter Wall offers free cancellation on select room rates, because flexibility matters! Please refer to Sofitel Hamburg Alter Wall cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sofitel Hamburg Alter Wall?
As of 3 Aug 2020, prices found for a 1-night stay for 2 adults at Sofitel Hamburg Alter Wall on 9 Aug 2020 start from £140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sofitel Hamburg Alter Wall have a pool?
Yes, this property has an indoor pool.
Is Sofitel Hamburg Alter Wall pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night.
How much is parking at this property?
Self-parking is available for EUR 28 per day.
What time is check-in at Sofitel Hamburg Alter Wall?
Check-in is from 3 PM to 11:30 PM.
What time is check-out at Sofitel Hamburg Alter Wall?
Checkout is at noon.
Where is this hotel located?
Located in Altstadt, this luxury hotel is within a 5-minute walk of Neuer Wall and Hamburg City Hall. Miniatur Wunderland and Hamburg Dungeon are also within 10 minutes. Rodingsmarkt U-Bahn is only a 2-minute walk and Stadthausbrücke S-Bahn is 2 minutes.

Guest reviews

Overall score and ratings for Sofitel Hamburg Alter Wall

4.4
Excellent
5 - Excellent
585
4 - Good
297
3 - Okay
81
2 - Mediocre
18
1 - Poor
12
4.6
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location and excellent service

Excellent stay, super location and nice facilities. Breakfirst buffet is really good.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel

Very nice hotel, enjoyable stay

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020