Title: Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=1427&destination=Hamburg%2C+Germany&selected=1372890&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG Travelers gather around the welcoming lobby fireplace or enjoy drinks at the bar, while multilingual staff help create memorable Hamburg experiences ## Photo gallery for Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG ![Exterior - Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG (Hamburg)](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/21c00f9f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG (Hamburg)](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/71577947.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG (Hamburg)](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/6e5cf6fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG (Hamburg)](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/994dd042.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 Single Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains - Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG (Hamburg)](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/9de93eaa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In Hamburg-Mitte, niu Fusion offers a cozy retreat with a lobby fireplace and bar. Guests enjoy in-room WiFi, local tips from multilingual staff, and can arrange tours or tickets. The hotel also provides newspapers for quiet downtime. ## Reviews 7.8 Good ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Parking available - Bar £81 includes taxes & fees 29 Mar - 30 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Premium Room, 1 Queen Bed with Sofa bed (Up to 3 adults) ![Premium Room, 1 Queen Bed with Sofa bed (Up to 3 adults) | Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/fda8213b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed with Sofa bed (Up to 3 adults) 8.0 Very good 2 reviews - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Standard Room, 1 Queen Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/af1cc98d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 7.6 Good 7 reviews - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, 1 Single Bed ![Standard Room, 1 Single Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/df52a438.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Single Bed 10.0 Exceptional 2 reviews - 1 bedroom - Sleeps 1 - 1 Single Bed ### View all photos for Standard Room ![Room amenity](https://images.trvl-media.com/lodging/2000000/1380000/1372900/1372890/af1cc98d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - 1 bedroom - Sleeps 1 - 1 Double Bed ## You may also like Ad ![49-inch flat-screen TV with digital channels, TV](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/57000000/56230000/56223600/56223572/570b0348_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Hamburg City Hamburg-Mitte - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHamburg-Hotels-Novum-Style-Hotel-Hamburg-Centrum.h1372890.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHamburg-Hotels-Novum-Style-Hotel-Hamburg-Centrum.h1372890.Hotel-Information) ## About the area Located in Hamburg-Mitte neighbourhood, Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG is connected to a shopping centre. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and some of the area's activities can be experienced at Hamburg Cruise Center and St. Pauli Piers. Looking to enjoy an event or a match? See what's going on at Volksparkstadion or Barclays Arena. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Hamburg travel guide](https://www.expedia.co.uk/Hamburg.dx180004) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C53.55453%2C10.01492&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RNfvpMhd9vIMh3uGypaQ3E9b47g=) Steindamm 68-70, Hamburg, HH, 20099 ### What's nearby - ![Hamburger Kunsthalle](https://images.trvl-media.com/place/501125/2b853f4b-3be1-4f27-a1d2-1ed5e19bd83c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hamburger Kunsthalle 9 min walk \- 0.5 miles - ![BCW0JF Moenckebergstrasse shopping street in the city centre of Hamburg, Germany, Europe](https://images.trvl-media.com/place/6126320/daa6f294-ce4a-483b-86d0-3c427de18e66.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Moenckebergstrasse 9 min walk \- 0.5 miles - ![Famous Hamburg town hall with dramatic clouds, Germany](https://images.trvl-media.com/place/501122/c1d2eb11-6515-44d6-bba7-18ef0346590c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hamburg City Hall 19 min walk \- 1.1 miles - ![Miniatur Wunderland](https://images.trvl-media.com/place/6155978/561a0a80-dd71-4350-8788-2ac658753d27.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Miniatur Wunderland 4 min drive \- 1.3 miles - ![Aerial drone panoramic view of port of Hamburg from above before sunset with dramatic stormy clouds over historical city center](https://images.trvl-media.com/place/6155956/7ba5821d-3c42-4c88-b505-82b7c7a26b3f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hamburg Cruise Center 4 min drive \- 1.3 miles ### Getting around - Lohmuhlenstrasse U-Bahn 6 min walk - Hamburg Central Station 9 min walk - Hamburg Airport (HAM) 29 min drive ### Restaurants - Öz Urfa Kebap Salonu 3 min walk - Meram Holzkohlegrill 3 min walk - Saray Köz Restaurant 1 min walk - La Famiglia 2 min walk - Singh 2 min walk ## About this property ### Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG Hotel near Hamburg City Hall Located close to Miniatur Wunderland and Hamburg Cruise Center, Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG provides a fireplace in reception, a bar and a restaurant. Guests can connect to free in-room WiFi. Other perks include: - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Express check-in, luggage storage and tour/ticket information - A vending machine, a 24-hour front desk and multilingual staff - Guest reviews say good things about the overall condition Room features All 169 rooms include comforts such as laptop-compatible safes, in addition to thoughtful touches such as free WiFi and sound-insulated walls. More amenities include: - Hypo-allergenic bedding and free cots/infant beds - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, heating and daily housekeeping ### Awards and affiliations Eco-certified property This property participates in GreenSign Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/530000/525000/524996/eb90b724.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Hamburg Alsterring Wandsbek - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 524 reviews £73 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=524996&PinnedHotelID=524996&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/39000000/38760000/38751200/38751163/11e07e40.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hamburg City Hamburg-Mitte - 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Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 8.6 Excellent 1,002 reviews £71 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=1670620&PinnedHotelID=1670620&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/117000000/116580000/116574000/116573963/w5755h3840x5y0-7d44b174.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Inn Hamburg City Zentrum Hamburg City Center - Free Wi-Fi - Restaurant - Breakfast available - Parking available 8.4 Very good 67 reviews £91 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=116573963&PinnedHotelID=116573963&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=1372890&PinnedHotelID=1372890&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1372890,524996,38751163,11600578,3383574) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Parking on site (EUR 20 per day) - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 19 per person - A bar/lounge - A restaurant ### Family friendly - In-room cot - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair-accessible bathroom vanity ### More - 1 building - 6 floors - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### More - Desk - Heating - Iron/ironing board on request - Laptop-compatible safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in fee: EUR 15.00 Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Late check-out fee: EUR 15.00 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 25 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome 2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 30.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 19.00 per person - Self-parking fee: EUR 20 per day - Pet fee: EUR 25 per pet, per night - Service animals are exempt from fees - Early check-in fee: EUR 15.00 (subject to availability) - Late check-out fee: EUR 15.00 (subject to availability) - Rollaway bed fee: EUR 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ## Frequently asked questions ### Is Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG pet-friendly? ### How much does it cost to stay at Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG? ### How much is parking at Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG? ### What time is check-in at Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG? ### What time is check-out at Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG? ### Where is Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn - the niu, Fusion Hamburg St. Georg by IHG Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.0 Amenities ### 8.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 36 8 - Good 39 6 - Okay 19 4 - Poor 8 2 - Terrible 7 ## Reviews Verified ### 10/10 Excellent #### Peter 19 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, room was quite small, but was comfy and there was also a nice bar and reception area ##### Peter Stayed 2 nights in Nov 2023 Verified ### 10/10 Excellent #### Verified traveller 20 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service, even got to my room before the official check in (as they obviously saw that I needed sleep). Super good breakfast, fresh and very big selection. Staff was always very helpful and welcoming, definitely recommend this hotel! ##### Verified traveller Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### Vaidas 13 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to central station, so easy to travel around but area is not clean. But hotel was great. Lived on 5th floor, and it was most quiet hotel I have been in. Twin beds confortable, but a bit small for a larger person. ##### Vaidas Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Guillermo 4 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast is too expensive for the options they offer. It’s more convenient to have breakfast at any of the restaurants that surround the hotel. The bed is super comfortable and the property’s location is close to public transportation and central station. ##### Guillermo Stayed 3 nights in Sep 2023 Verified ### 6/10 Okay #### cecilia 16 Feb 2025 #### Only german TV and no cast. The other nui hotels I have been staying at have Chrome cast, this one dont. When you dont understand german u cant ude the television. Breakfast was nice and hotel clean. ![](https://a.travel-assets.com/ugc/hotel-reviews/C78DB51783AEE2A4804A5BAFBB7B31F8D458DFF71739724991973.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### cecilia Stayed 2 nights in Feb 2025 Verified ### 6/10 Okay #### Steven 4 Sept 2023 Liked: Cleanliness Staying at the Niu was a mixed experience, both good and bad. The good points first - the included breakfast contained a lot of variety (a lot more than other hotels), the staff were quite friendly, the artwork was lovely and the Internet speed was good. Additionally, the room was quite modern and the presentation of the room was good. I was also not penalised because I was late (due to a delay in trains) - but I don't know if this was to do with Expedia or to do with the hotel itself. Unfortunately, these points were marred a little by the fact the bathroom (and shower especially) was small, the room was super warm (noting, in fairness, it was summer and I was on the top story) and there was no air conditioning. There also seemed to be some discrepancy - in the first two days - between whether I had paid for the included breakfast (which I had via Expedia) or not and I had to spend a bit of time with Expedia to check and reach out to the hotel. To be fair, this is not a terrible hotel, it's a reasonable hotel, but to take it from an 'okay' hotel to a good or great hotel would be the introduction of (reverse cycle) air con, better signage from the outside and consolidating records rather than my having to go back to Expedia to sort out whether I can have breakfast in the hotel or not. ##### Steven Stayed 5 nights in Aug 2023 Verified ### 8/10 Good #### Angela Rosemarie 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very convenient for station and buses ##### Angela Rosemarie Stayed 3 nights in Aug 2025 Verified ### 2/10 Terrible #### Katarzyna 3 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities The place where the hotel is allocated it’s not safe to be in the Hamburg specially on NYE !! I will request refund - t’should say for adults only ! ##### Katarzyna Stayed 3 nights in Dec 2025 Verified ### 8/10 Good #### Christina 13 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great interior, good location but at night I felt a bit unsafe ##### Christina Stayed 1 night in Sep 2023 Verified ### 10/10 Excellent #### Alan 24 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend ##### Alan Verified ### 10/10 Excellent #### Marcel 10 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Marcel Stayed 2 nights in Feb 2025 Verified ### 8/10 Good #### oscar 1 Nov 2023 Liked: Cleanliness Disliked: Staff & service, amenities Ok rooms and hotel. Staff not that freindly or helpful. Location is very unsafe. ##### oscar Stayed 3 nights in Oct 2023 Verified ### 2/10 Terrible #### Kun 13 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The worst hotel in Germany I would say this is the worst hotel I have never stayed , firstly the check in takes ages I waited 20 mins , and then there is no shower gel , ( the bottle was empty)more importantly they don’t allow me to have a guest , they stop my friend to my room ,this is so hilarious, ##### Kun Stayed 1 night in Jul 2023 Verified ### 4/10 Poor #### John 9 Oct 2023 Disliked: Cleanliness, amenities, property conditions & facilities Initially our shower was broken and held together by tape, the area was incredibly noisy and I found hairs on the new towels. ##### John Stayed 3 nights in Oct 2023 Verified ### 6/10 Okay #### Martin 7 Aug 2023 Liked: Cleanliness Disliked: Room comfort #### Expensive with no value Incredible expensive and really mediocre accommodation. Room claustrophobic small. Low light, even in a bathroom. No A/C so needed to have a window open the whole time to have some air. That meant tons of noice, from people in that "lovely" neighborhood, police cars and ambulances, construction work, house keeping at ungodly hours etc. Breakfast very simple. This is not a place i would ever consider returning again. ##### Martin Stayed 3 nights in Aug 2023 Verified ### 4/10 Poor #### G. 13 Oct 2024 Disliked: Staff & service, amenities, property conditions & facilities Terrible hotel, unfriendly staff, not helpfull at all. Bad service, no coffee or tea available in the room. Rooms hasn't been cleaned twice, they said to me that it's probably my own fault because of the sign on the door. Which l even didn't hang up?!!! Dirty showerscreen in the bathroom. So terrible, wouldn't reccommend this to anyone! ##### G. Stayed 3 nights in Oct 2024 Verified ### 2/10 Terrible #### KWAKU 17 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Customer service or customer satisfaction seems lost in the transaction after several times engaging with the Host face-to-face at the front desk. I wonder whether diversity training has reached this employer to improve profit margin. For diversity, the neighbourhood seems friendly to the eyesore of a sex shop, prostitutes and refugees roaming hopelessly and waiting for their next victim. Be careful with your mobile phones, wallet and purse. I will not even inform my worse enemy to book this accommodation. There was no fridge in the room or air conditioning. Contrary to what was been promoted as a global chain of Hotels with five stars. Not Disabled and LGBTQ friendly. We hope you enjoy your stay with Novum Style Hotel Hamburg-Centrum the niu Fusion. ##### KWAKU Stayed 3 nights in Aug 2023 Verified ### 8/10 Good #### Carl 16 Nov 2025 Liked: Cleanliness, staff & service Meget søde og serviceminded personale ##### Carl Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Kim 10 Nov 2025 Liked: Cleanliness, staff & service, amenities Meget sød receptionist og en god velkomst. Dejligt værelse med gode senge og lækkert sengetøj. Lille badeværelse men fungerede fint. Rigtigt pænt værelse og god indrettet. Dejlig morgenmad ##### Kim Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Mathias 22 Oct 2025 Disliked: Property conditions & facilities Kleines ordentliches Hotel Mieten sage mal wieder renoviert werden. ##### Mathias Stayed 1 night in Sep 2025 Verified ### 8/10 Good #### Camilla 14 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Venligt personale og pænt hotel. Ekstra service ##### Camilla Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Alessandro 2 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wir haben uns sehr wohl gefühlt und wir wurde sehr freundlich empfangen. Und wurden auch direkt auf die IHG Mitgliedschaft aufmerksam gemacht. Da ich diese bereits hatte, war es umso besser. Das Frühstück war sehr lecker. Ich würde mir nur etwas mehr Obstvielfalt wünschen ##### Alessandro Stayed 2 nights in Aug 2025 Verified ### 8/10 Good #### Verified traveller 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### GOOD 中央駅から徒歩5分。途中、少し治安の悪そうなところを歩きますが、日中であれば問題ありません。 フロントの対応は良かったです。 全体的にお勧めです。 ##### Verified traveller Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Tanja 29 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Personal war super nett und die Sauberkeit absolut in Ordnung. ##### Tanja Stayed 4 nights in May 2025 Verified ### 8/10 Good #### Susanne 10 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gutes Hotel in perfekter Lage. Das Frühstück ist sehr umfangreich. Das Personal ist mehr als freundlich und hilfsbereit. 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