Title: Novotel Hamburg City Alster Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Hamburg City Alster Eco-certified hotel with full-service spa and fitness centre ![Front of property – evening/night](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/4746d440.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/fec91062.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/77f92ee0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/e8229dd8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/787007b9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Hamburg City Alster in Hamburg-Nord provides a quiet escape surrounded by gardens. Guests can enjoy relaxing treatments at Wellnessbereich spa, stay connected with in-room WiFi, exercise at the gym, or handle business matters in the 24-hour business center. 8.6 Excellent ## Popular amenities - - Bar - Spa - Room service - Parking available - 24/7 front desk £74 includes taxes & fees 19 Oct - 20 Oct ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1071976&PinnedHotelID=1071976&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/737ce25b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds 9.6 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Eco-friendly toiletries Rainfall showerhead Private bathroom - 269 sq ft - Sleeps 2 - 2 Single Beds ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/1ca12dcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed with Sofa bed 9.0 Wonderful 49 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Sofa bed - double Blackout curtains Eco-friendly toiletries Rainfall showerhead - 269 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/1ca12dcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 Double Bed with Sofa bed 7.2 Good 9 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Sofa bed - double Blackout curtains Bathrobes Eco-friendly toiletries - 269 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1080000/1072000/1071976/737ce25b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed 9.4 Exceptional 8 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Eco-friendly toiletries Rainfall showerhead Private bathroom - 269 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Bar (on property)](https://images.trvl-media.com/lodging/49000000/48270000/48266600/48266527/dd8f6673.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn - the niu, Bricks Hamburg by IHG Hamburg-Nord - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 245 reviews £71 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hamburg-Hotels-The-Niu-Bricks.h48266527.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=180004&destination=Hamburg (and vicinity)&destType=MARKET&latLong=53.55136,9.99233&searchId=809e0948-d6b7-4b28-8507-7407d5285d95&top_cur=GBP) Ad ![Minibar, in-room safe, desk, free rollaway beds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/530000/524000/523945/1fd5410c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### PLAZA Premium Parkhotel Norderstedt Norderstedt - Pet-friendly - Free WiFi - Gym - Breakfast available 8.8 Excellent 303 reviews £87 includes taxes & fees 24 Oct - 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Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 503 reviews £342 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hamburg-Hotels-The-Fontenay.h24085.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=180004&destination=Hamburg (and vicinity)&destType=MARKET&latLong=53.55136,9.99233&searchId=809e0948-d6b7-4b28-8507-7407d5285d95&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHamburg-Hotels-Novotel-Hamburg-City-Alster.h1071976.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHamburg-Hotels-Novotel-Hamburg-City-Alster.h1071976.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C53.55878%2C10.02510&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Phox61YwCKz2AKEWb9lEEtxvtyc=) Luebecker Str. 3, Hamburg, HH, 22087 #### What's nearby - Hamburg City Hall - 4 min drive - 1.9 miles - Miniatur Wunderland - 5 min drive - 2.3 miles - Hamburg Cruise Center - 5 min drive - 2.3 miles - Elbe Philharmonic Hall - 6 min drive - 2.7 miles - Reeperbahn - 6 min drive - 2.9 miles #### Getting around - Lubecker Street U-Bahn - 4 min walk - Hamburg Central Station - 18 min walk - Hamburg Airport (HAM) - 29 min drive #### Restaurants - ‪Pars - ‬6 min walk - ‪HBB Bistro - ‬9 min walk - ‪Mit Herz und Zucker - ‬5 min walk - ‪Curry Lounge - ‬7 min walk - ‪La Serenissima - ‬8 min walk ## About this property ### Novotel Hamburg City Alster Upscale eco-certified hotel near Miniatur Wunderland At Novotel Hamburg City Alster, you can look forward to a garden, dry cleaning/laundry services and a bar. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a gym and a steam room. Additional perks include: - Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station - A vegetable garden, multilingual staff and a 24-hour front desk - A front desk safe, a banquet hall and 7 meeting rooms - Guest reviews give good marks for the helpful staff Room features All 210 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes. More amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - LCD TVs with satellite channels - Wardrobes/cupboards, free infant beds and electric kettles ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Family Room, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/39000000/38760000/38751200/38751163/3bc54a61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hamburg City Hamburg-Mitte - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 900 reviews £73 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=38751163&PinnedHotelID=38751163&HadPinnedHotel=true®ionId=-1&adults=2) ![49-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/57000000/56230000/56223600/56223572/570b0348.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moxy Hamburg City Hamburg-Mitte - 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City Nord by IHG Hamburg-Nord - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,006 reviews £78 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=12614713&PinnedHotelID=12614713&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 23 per person)](https://images.trvl-media.com/lodging/1000000/120000/119500/119418/07e41bff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Baseler Hof Hamburg City Center - Free WiFi - Restaurant - Breakfast available - Business services 8.8 Excellent 943 reviews £81 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=119418&PinnedHotelID=119418&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Height restrictions apply for on-site parking - Covered parking on site (EUR 27 per night; includes in/out privileges) ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person - A bar/lounge - A restaurant ### Things to do - Full-service spa - Gym - Sauna - Steam room - TV in common areas ### Family friendly - Children's games - Children's toys - In-room cot - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 7 meeting rooms ### Outdoors - Garden - Vegetable garden ### Full-service spa - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 5 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2004 - Comprehensive recycling policy - Designated smoking areas - Humane treatment of captive wild animals - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Eco-friendly toiletries - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 20 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome 2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room Children aged 15 and younger eat free breakfast Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 27 per person - Covered self-parking fee: EUR 27 per night (in/out privileges) - Pet fee: EUR 20 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars. ### Property is also known as Novotel Hamburg Alster Hotel Hamburg Novotel Hamburg Alster Hotel Novotel Alster Hotel Novotel Hamburg Alster Novotel Alster Hamburg Novotel Novotel Hamburg City Alster Hotel Novotel Hamburg City Alster Hotel Novotel Hamburg City Alster Hamburg Novotel Hamburg City Alster Hotel Hamburg ## Frequently asked questions ### Is Novotel Hamburg City Alster pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees. ### How much does it cost to stay at Novotel Hamburg City Alster? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on 19 Oct 2025 start from £74.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hamburg-Hotels-Novotel-Hamburg-City-Alster.h1071976.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Novotel Hamburg City Alster? > Self-parking is available for EUR 27 per night. ### What time is check-in at Novotel Hamburg City Alster? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Novotel Hamburg City Alster? > Checkout is at noon. ### Where is Novotel Hamburg City Alster located? > Located in Hamburg-Nord, this spa hotel is 0.7 mi (1.1 km) from Alster Lakes and within 3 miles (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.8 mi (4.5 km) away. Lubecker Street U-Bahn is only a 4-minute walk and Lohmuhlenstrasse U-Bahn is 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Hamburg City Alster Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.0 Location ### 8.8 Staff & service ### 8.6 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 444 8 - Good 446 6 - Okay 86 4 - Poor 15 2 - Terrible 10 ### 8/10 Good #### ABHIJIT 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities We enjoyed our stay in the hotel. ##### ABHIJIT Stayed 1 night in Aug 2025 ### 8/10 Good #### Evan 14 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable hotel. ##### Evan Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Tamarra 27 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location! ##### Tamarra Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Alistair 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again. ##### Alistair Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Margit 20 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super ##### Margit Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Philippe 13 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Very friendly staff. Two nice days. ##### Philippe Stayed 2 nights in Jun 2025 ### 8/10 Good #### Eric 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results. ##### Eric Stayed 7 nights in Aug 2025 ### 8/10 Good #### Shue 15 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed staying the Hotel. ##### Shue Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Remo 27 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities .. ##### Remo Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Natalija 30 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff are friendly, room is comfortable, food nice. ##### Natalija Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### David 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was great ##### David Stayed 1 night in May 2025 ### 10/10 Excellent #### Markus 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Markus Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Alireza 3 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Nice, clean and helpful personal 🙏 ##### Alireza Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Bulut 14 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \- ##### Bulut Stayed 2 nights in May 2025 ### 8/10 Good #### Shafaq 22 Feb 2025 Liked: Cleanliness, staff & service The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small. ##### Shafaq Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Ron 30 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel for business stays Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond! ##### Ron Stayed 1 night in Jan 2025 ### 8/10 Good #### Torsten Andersen 17 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort . ##### Torsten Andersen Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Ingo 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Ingo Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Marco 9 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities \- ##### Marco Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Sarah 7 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel! ##### Sarah Stayed 3 nights in Aug 2024 ### 6/10 Okay #### David 24 May 2025 Liked: Cleanliness, amenities, property conditions & facilities This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy). ##### David Stayed 3 nights in May 2025 ### 2/10 Terrible #### suresh 3 Dec 2024 Disliked: Staff & service, property conditions & facilities, room comfort #### Disappointing Stay at Novotel Hotel recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience. ##### suresh Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Frank 7 Oct 2025 Liked: Amenities Kurzurlaub mit Family & Friends. Sehr freundliche Mitarbeiter, gute Atmosphäre. War alles prima - kommen gerne wieder. ![](https://a.travel-assets.com/ugc/hotel-reviews/92e34d9e-5be3-46ce-970e-2690187ad37f-1759835861389.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frank Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Mandy 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Personal war sehr nett. Die Parkgebühren sind sehr hoch. Das Frühstück war prima, es fehlte an nichts. ##### Mandy Stayed 2 nights in Oct 2025 ### 8/10 Good #### Michael 4 Oct 2025 Liked: Cleanliness Prima Hotel, tolles Frühstück. ##### Michael Stayed 2 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Barceló Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Barcelo-Hamburg.h4802681.Hotel-Information) > > [TORTUE HAMBURG](https://www.expedia.co.uk/Hamburg-Hotels-Tortue-Hamburg.h22227540.Hotel-Information) > > [Mövenpick Hotel Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Movenpick-Hotel-Hamburg.h1452073.Hotel-Information) > > [Hotel Atlantic Hamburg, Autograph Collection](https://www.expedia.co.uk/Hamburg-Hotels-Hotel-Atlantic-Hamburg.h22891.Hotel-Information) > > [Superbude St. Pauli](https://www.expedia.co.uk/Hamburg-Hotels-Superbude-St-Pauli.h8195596.Hotel-Information) > > [IntercityHotel Hamburg Hauptbahnhof](https://www.expedia.co.uk/Hamburg-Hotels-IntercityHotel-Hamburg-Hauptbahnhof.h1000289.Hotel-Information) > > [25hours Hotel HafenCity](https://www.expedia.co.uk/Hamburg-Hotels-25hours-Hotel-HafenCity.h4181420.Hotel-Information) > > [Super 8 by Wyndham Hamburg Mitte](https://www.expedia.co.uk/Hamburg-Hotels-Super-8-By-Wyndham-Hamburg-Mitte.h36289882.Hotel-Information) > > [Holiday Inn Hamburg - Hafencity by IHG](https://www.expedia.co.uk/Hamburg-Hotels-Holiday-Inn-Hamburg-Hafencity.h27475678.Hotel-Information) > > [Gastwerk Hotel Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Gastwerk-Hotel-Hamburg.h431646.Hotel-Information) > > [IntercityHotel Hamburg Dammtor-Messe](https://www.expedia.co.uk/Hamburg-Hotels-IntercityHotel-Hamburg-Dammtor-Messe.h8510736.Hotel-Information) > > [NH Hamburg Horner Rennbahn](https://www.expedia.co.uk/Hamburg-Hotels-NH-Hamburg-Horner-Rennbahn.h888921.Hotel-Information) > > [NH Collection Hamburg City](https://www.expedia.co.uk/Hamburg-Hotels-NH-Collection-Hamburg-City.h13064.Hotel-Information) > > [AMERON Hamburg Hotel Speicherstadt](https://www.expedia.co.uk/Hamburg-Hotels-AMERON-Hamburg-Hotel-Speicherstadt.h7308421.Hotel-Information) > > [Ruby Lotti Hotel Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Ruby-Lotti-Hotel-Hamburg.h25747088.Hotel-Information) > > [east Hotel Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-East-Hotel-Hamburg.h1079740.Hotel-Information) > > [Le Méridien Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Le-Meridien-Hamburg.h911051.Hotel-Information) > > [NH Hamburg Mitte](https://www.expedia.co.uk/Hamburg-Hotels-NH-Hamburg-Mitte.h564028.Hotel-Information) > > [Pyjama Park Schanzenviertel - Hostel](https://www.expedia.co.uk/Hamburg-Hotels-Pyjama-Park-Schanzenviertel.h16068682.Hotel-Information) > > [Moxy Hamburg City](https://www.expedia.co.uk/Hamburg-Hotels-Moxy-Hamburg-City.h56223572.Hotel-Information) > > [Generator Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Generator-Hamburg.h4497835.Hotel-Information) > > [Hotel Kronprinz Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Novum-Hotel-Kronprinz-Hamburg-Hauptbahnhof.h1105616.Hotel-Information) > > [ARCOTEL Onyx Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-ARCOTEL-Onyx-Hamburg.h4862427.Hotel-Information) > > [Boutique 53 & 56 Hamburg, Trademark Collection by Wyndham](https://www.expedia.co.uk/Hamburg-Hotels-Boutique-053-Hamburg-Main-Station.h8273267.Hotel-Information) > > [Steigenberger Hotel Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Steigenberger-Hotel-Hamburg.h9184.Hotel-Information) > > [a&o Hamburg Reeperbahn - Hostel](https://www.expedia.co.uk/Hamburg-Hotels-Ao-Hamburg-Reeperbahn-Hostel.h525933.Hotel-Information) > > [Reichshof Hotel Hamburg](https://www.expedia.co.uk/Hamburg-Hotels-Reichshof-Hotel-Hamburg.h27530.Hotel-Information) > > [Hampton by Hilton Hamburg City Centre](https://www.expedia.co.uk/Hamburg-Hotels-Hampton-By-Hilton-Hamburg-City-Centre.h18464319.Hotel-Information) ### Packages > [Jersey Holidays](https://www.expedia.co.uk/Jersey.d55539.Holidays-City-Breaks)