Best Western Plaza Hotel Hamburg

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Reviews

8.6 out of 10
Excellent
Consider a stay at Best Western Plaza Hotel Hamburg and take advantage of a terrace, shopping on-site and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

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About the area

Located in Hamburg-Nord, a neighbourhood in Hamburg, Best Western Plaza Hotel Hamburg is near the airport and near a metro station. St. Pauli Piers and Hamburg Cruise Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Hagenbeck Zoo and Miniatur Wunderland. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Elbe Philharmonic Hall. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hamburg travel guide
Map
Alsterdorfer Strasse 575, 575A A, Hamburg, HAM, 22337

What's nearby

  • A detailed model of a town with buildings, roads, and a train track.
    Miniatur Wunderland
    28 min drive - 6.8 miles
  • A modern cityscape with a distinctive bridge over a river, featuring contemporary architecture and a clear blue sky.
    Reeperbahn
    29 min drive - 6.7 miles
  • A modern building with a curved glass facade, a traditional brick tower, and a river with boats.
    Elbe Philharmonic Hall
    30 min drive - 7.3 miles
  • Cemetery Ohlsdorf
    3 min walk - 0.2 miles
  • Retro Spiele Club Hamburg
    20 min walk - 1.1 miles

Getting around

  • Ohlsdorf Station
    3 min walk
  • Dakarweg Hamburg Station
    4 min drive
  • Hamburg Airport (HAM)
    9 min drive

Restaurants

  • McDonald's
    3 min drive
  • Zur Ratsmühle
    11 min walk
  • Mina Deli
    1 min walk
  • Hof Bullerbü
    5 min drive
  • Kebab for Friends
    17 min walk

About this property

Best Western Plaza Hotel Hamburg

  • Hotel located in Hamburg-Nord
  • Consider a stay at Best Western Plaza Hotel Hamburg and take advantage of a terrace, shopping on-site and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and 3 meeting rooms
    • A lift, smoke-free property and a computer station
    • Luggage storage, a TV in reception and multilingual staff
  • Room features
  • All 165 rooms have comforts such as free international calls and air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 22-inch LCD TVs with cable channels
    • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Parking on site (EUR 18 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 15 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,722 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 22-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15.00 per person
  • Self-parking fee: EUR 18 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Parking height restrictions apply

Frequently asked questions

Is Best Western Plaza Hotel Hamburg pet-friendly?

Yes, this property allows dogs (limit 1 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Plaza Hotel Hamburg?

Self-parking is available for EUR 18 per day. There is free parking nearby.

What time is check-in at Best Western Plaza Hotel Hamburg?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Best Western Plaza Hotel Hamburg?

Checkout is at 11 AM.

Where is Best Western Plaza Hotel Hamburg located?

Located in Hamburg-Nord, this hotel is within 2 miles (3 km) of Cemetery Ohlsdorf, City Nord and Stadtpark. Lufthansa Technik AG and Sporthalle Hamburg are also within 3 miles (5 km). Ohlsdorf Station is only a 3-minute walk and Klein Borstel U-Bahn is 12 minutes.

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Reviews

Best Western Plaza Hotel Hamburg Reviews

8.6

Excellent

9.2

Cleanliness

8.0

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 307 out of 750 reviews
Rating 8 - Good. 366 out of 750 reviews
Rating 6 - Okay. 58 out of 750 reviews
Rating 4 - Poor. 9 out of 750 reviews
Rating 2 - Terrible. 10 out of 750 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Top

Sehr gut
Stayed 2 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel mit kaltem Zimmer

Ein schönes Hotel in der Nähe des Flughafens und daher für mich auch sehr praktisch. Leider war das Zimmer ungeheizt, aber mit warmen Socken und noch relativ voll bekleidet habe ich die Nacht hoffentlich ohne bleibende Frostschäden überstanden. Das Zimmer schön eingerichtet - das Bad mit separater Toilette auch sehr gut. Eine wunderbare Dusche…. ich komme gerne mal wieder, aber erst wenn es wärmer ist.
Stayed 1 night in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Helt ok hotel, läget nära S-bahn o flygplatsen riktigt bra
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dejligt handicap værelse og dejlig morgenmad
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Decent.

It's in a good location - the train station is literally a 2 minute walk from the hotel, but the room I had was VERY small, and the towels were small, and didn't include a washcloth. Also, the bathroom isn't separate, only the toilet. The breakfast was just OK. Would I use the hotel again? yes, but I would not want to unrelated people in the same room. It's two small beds pushed together with very little privacy for showering or going to the bathroom.
Stayed 6 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reiseglad pensjonist

Veldig bra hotell ganske nær flypassen.Hotellet er et godt stykke fra sentrum men det er enkelt å komme til med offentlig kommunikasjon.Fine naturstier å vandre nær hotell.Vanligvis er det en hyggelig restaurant på hotellet som dessverre var koronastengt
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gutes Hotel in Hamburg

Würde jederzeit wieder hinfahren. Sehr gut mit öffentlichen Verkehrsmitteln zu erreichen.
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Allt var bara bra med hotel o servicen
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles bestens

Das BW Plaza liegt sehr günstig zum Flughafen in einer sehr ruhigen Umgebung. Ein S-Bahn Bahnhof liegt "gleich um die Ecke" und den PKW kann man ohne Probleme beim Hotel parken. Die Hotel-Crew bekommt ein dickes Lob für ihre Freundlichkeit und Hilfsbereitschaft!
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles super bis auf das Bett. Das waren nur 2 aneinandergestellte Einzelbetten die mit einem Haken zusammen gehalten werden sollten, dies war nicht der Fall. Man ist nachts einfach zwischendurch gerutscht und lag auf dem Boden. Und die Zimmertür ließ sich nicht immer beim einstecken der Karte öffnen, es waren mehrere Versuche nötig.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solide und gut. Lage zum Flughafen perfekt (eine S-Bahn Haltestelle).
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott opphold og kan anbefales andre!
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bra personal, nära till U bahn, sparsam frukost,
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruhig, funktional, ... passt!

Ich lebte früher in der Nachbarschaft, nun war ich zu Besuch. Zimmer ok, Personal freundlich, Matratzen waren etwas durchgelegen und klein/kurz/schmal, ebenso die Bettdecke. Was nervte, war die Abluft im EC, wenn das Licht anging, dauerte es gefühlt 20 min, bis der Abluftventilator wieder Ruhe gab, das ist nachts nervig.
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Für eine Übernachtung mit Nähe zum Flughafen

Das Personal an der Rezeption war leider nicht sehr freundlich. Es fühlte sich eher als Abfertigung denn als freundlicher Empfang an. Das Zimmer war sehr geräumig. Leider lag es zur Hauptstraße hin, so dass ein Schlafen mit offenem Fenster nicht wirklich möglich ist. Das Hotel liegt nur eine S-Bahn-Station vom Flughafen Entfernt, das ist klasse.
Stayed 1 night in Jul 2020
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Die Füße vom Bett waren lose, das Bett war total instabil. Im Kühlschrank war ein verschimmelter Pack mit Lebensmittel.
Stayed 2 nights in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Bra flygplatshotell

Stannade bara kort men hotellet var rent å frächt. Personalen var trevlig och allt fanns pö plats. Lite omodernt i korridorena och hissen funkade inte helt. I det hela ett trevligt hotell.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg - Ohlsdorf

The hotel was just what we needed after a long day of traveling. It is perfectly located near the airport. It is clean and friendly and super convenient to the subway. We would recommend it to anyone visiting Hamburg.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gutes Hotel

Freundliches Personal. Sehr sauber. Gute Lage
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ruhige Lage, gute Anbindung an den ÖPNV, gutes Frühstück
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super komfortabelt hotel

Fint hotel med god service. Der manglede ingenting, nogen steder. Kan varmt anbefales
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage für einen frühen Abflug, direkt am S & U-Bahnhof
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes und modernes Hotel in gutem Zustand. Zimmer sind geräumig und gut ausgestattet. Stylisches Bad, alles sauber. Allerdings ist der Stellplatz für 19 EUR/ Nacht viel zu teuer. Ein paar Meter weiter ist ein Park & Ride Parkplatz für 2 EUR/ Nacht.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage direkt am Bahnhof Ohlsdorf und in Flughafennähe. Es hat mir an nichts gefehlt.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Alles ok für einen Kurztripp nur zu empfehlen. Wir kommen wieder
Stayed 1 night in Dec 2019