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Reviews of Adina Apartment Hotel Hamburg Speicherstadt

Adina Apartment Hotel Hamburg Speicherstadt
Willy-Brandt-Strasse 25, Hamburg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 624 out of 988 reviews" "
Rating 8 - Good. 319 out of 988 reviews" "
Rating 6 - Okay. 32 out of 988 reviews" "
Rating 4 - Poor. 7 out of 988 reviews" "
Rating 2 - Terrible. 6 out of 988 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, room comfort
Great stay
A lovely, clean and comfortable apartment hotel. The kitchen area was very well equipped, even with a washing machine. Very convenient for local attractions. Definitely use Adina apartments again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barani

Business traveller
Liked: Cleanliness, room comfort
Feel like home in a small studio
If you prefer a small studio with your own kitchen and bar table this is the place. Felt like home and very good facilities from sauna, gym and swimming, although bit small for the amount of people when it gets busy but if there is no one it is perfect. But if a walking distance to public transport and centre, nevertheless would recommend if you stay longer and want something more to give a bit of home feeling this is the place.
Stayed 5 nights in Nov 2023

10/10 Excellent

Gregory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property with spacious rooms. Pool and sauna were a nice plus. Breakfast buffet was ok, but nothing special. Overall it was a very good experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Seung, South Barrington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well managed, everything is proper, been visiting here every time in Hamburg.
Stayed 4 nights in Jul 2023

10/10 Excellent

Joerg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New conditions with state of the art kitchenette
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023
Response from Adina Hotel Hamburg Speicherstadt on 11 Jul 2023
Dear Thomas,Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had such a fantastic experience with us and that you rated your stay a perfect 10 out of 10.Our ultimate goal is to provide exceptional service and create memorable experiences for our guests, and it's truly rewarding to know that we succeeded in delivering that to you.Your high rating is a testament to our commitment to excellence, and we couldn't be happier that we met and exceeded your expectations. We will make sure to share your feedback with our entire team, as it will undoubtedly motivate them to continue delivering outstanding service.Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to Adina in the future for another exceptional stay.Best regards,Norman FahlReception

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Some rooms lack working air conditioning
If you want air conditioning you may not get it. We booked 6 rooms for a family trip and 3 of them did not have working air conditioning. Management later acknowledged they are trying to repair the rooms that are not working, but they do not have a clear timeline and did not share this info until after our stay.
Stayed 1 night in May 2023

8/10 Good

Tamra, lafayette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the location and the hotel was nice. The staff was not very friendly.

10/10 Excellent

Demetrio, APO

Liked: Cleanliness, amenities, property conditions & facilities
We have been to Hamburg twice and stayed at Adina twice. We love our stay and the staff is fantastic.

8/10 Good

Ralph

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Franziska Brunn on 18 Mar 2023
Lieber Ralph,vielen Dank für Ihre Bewertung.Es freut uns sehr zu sehen, dass Ihnen Ihr Aufenthalt gefallen hat und wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenFranziska BrunnRezeption

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean, excellent location, 1 bedroom premier apartment was good size, had a great view and all amenities needed

8/10 Good

Joe

Liked: Cleanliness, amenities

10/10 Excellent

Risa

Stayed 2 nights in Oct 2022

10/10 Excellent

Maridaly

Stayed 2 nights in Sep 2022

8/10 Good

Grigorios

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Not enough and not clear signs to reach the underground car parking behind the building.
Stayed 3 nights in Sep 2022

8/10 Good

Hind

Stayed 4 nights in Jul 2022

10/10 Excellent

LAWRENCIA AHEMA

Travelled with family
Liked: Amenities, property conditions & facilities
nice people
Stayed 6 nights in Jun 2022

8/10 Good

mechthild

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love the apartment suite, well designed. Breakfast location would benefit from being brighter 🙂 Thank you!
Stayed 2 nights in Jul 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Kerstin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Gregory

Stayed 3 nights in Mar 2022
Response from Sarah on 9 Apr 2022
Dear Gregory, thank you for a perfect review! We are glad you totally enjoyed your stay with us. See you soon! Kind regards, Sarah Duty Manager

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel, the room has everything you need ( even washer/dryer). Super friendly staff, it has a metro station right in front and its location is superb.
Stayed 2 nights in Mar 2022
Response from Sarah Hollstein on 8 Mar 2022
Dear Carla, thank you so much for your feedback. We are glad you had a wonderful stay with us! See you soon, Sarah

10/10 Excellent

Rasa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice hotel in a lovely location, just a short walk away from the city centre. We booked a studio room which was nice an spatious. The only odd thing was that you were only able to rent a coffee machine and it was not already available as it is in many other hotels. Not an issue though as they make great coffee at a cafe next door.
Stayed 3 nights in Feb 2022
Response from Sarah Hollstein on 8 Mar 2022
Dear Rasa, thank you so much for your feedback. We are really happy that you enjoyed your stay and hope to see you again soon! Kind regards, Sarah

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, room comfort
very good and well located aparthotel
I regularly stay at this hotel while on business in Hamburg and am always well satisfied by the level of accommodation and service. It is also well located for access to the city centre and Hafencity.
Stayed 4 nights in Jan 2022
Response from Sarah Hollstein on 25 Jan 2022
Dear Alan, thank you for your positve review. We are looking forward if we see you soon in Adina Hamurg.

10/10 Excellent

Eddy

Travelled with family
Liked: Amenities, property conditions & facilities
The location is perfect, next to the U1, Messberg station. The staff are very courteous and helpful. The room is clean and spacious. The appliances in the room are modern and fully functional.
Stayed 3 nights in Sep 2021
Response from Sarah Hollstein on 5 Oct 2021
Thank you Eddy!

10/10 Excellent

Astrid

Stayed 1 night in Sep 2021
Response from Sarah Hollstein on 5 Oct 2021
Thank you Astrid, what a great compliment!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Sarah Hollstein on 4 Sept 2021
Hi Keith, thank you so much for the perfect score! We are glad that you enjoyed your stay with us. Regards, Sarah Reception

6/10 Okay

Susan

Liked: Cleanliness, room comfort
Much smaller room than expected
The room that we were given for 4 nights was much smaller than we expected, but they were able to fit a desk in the bedroom so that my husband could work. I was told before booking that there were vegan options for breakfast, but there weren't any.
Stayed 4 nights in Aug 2021
Response from Sarah Hollstein on 3 Sept 2021
Dear Susan, we are sorry to hear that your stay could have been better. We take your feedback very seriosly and will try to include more vegan options at our breakfast. Kind regards, Reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Sarah Hollstein on 3 Sept 2021
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
7.5 out of 10
Good location. Central Hamburg. Good room for the price. Washer/dryer/small kitchen/pool/sauna/weight room. What more could you want? Service was a little spotty with the check in lady looking frazzled and indifferent but not bad.
Stayed 3 nights in Jul 2021
Response from Sarah Hollstein on 3 Sept 2021
Dear guest, thank you for your review! We are glad you like the hotel and your stay with us. Hope to see you soon. Kind regards, Reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Sarah Hollstein on 8 Aug 2021
Lieber Gast, vielen Dank für die tolle Bewertung! Bis hoffentlich bald. Freundliche Grüße, Sarah Hollstein Front Office Manager

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2021
Response from Matthias Rauscher on 31 Jul 2021
Lieber Ralph, vielen Dank für die perfekte Bewertung! Freundliche Grüße, Matthias Rauscher Cluster General Manager

10/10 Excellent

Thorsten

Liked: Cleanliness, room comfort
A nice combination of practical and luxurious
New, clean and in walking distance to Speicherstadt and the old town. Spacious rooms with a practical kitchen and washing machine. Note that the bathroom is only separated with a sliding door. And don't expect too much of a view either. Overall a very nice stay.
Stayed 5 nights in Jul 2021
Response from Matthias Rauscher on 31 Jul 2021
Dear Thorsten, thank you for the perfect score and the nice review. We believe it sums up our hotel very well - although we do have a few rooms with a view. Visit us again and I will show you what I mean. ;) Kind regards Matthias Rauscher Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Matthias Rauscher on 26 May 2021
Dear guest, thank you very much for staying with us! I am glad to see that you liked your stay - thank you for your feedback. I hope to see you at Adina again soon. Best regards, Matthias Rauscher Cluster General Manager

10/10 Excellent

Soo Kyung

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Matthias Rauscher on 14 Mar 2021
Dear Soo Kyung, first of all I want to thank you for choosing the Adina Hamburg Speicherstadt. Great to hear that you felt comfortable during your stay with us and you had a wonderful experience in Hamburg. If you have any questions left please do not hesitate to contact me. Your assistance is highly appreciated. Kind regards, Matthias Rauscher Cluster General Manager

10/10 Excellent

Søren Dag

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Good pick near Speicherstadt
We very much enjoyed our stay. The room was spacious and clean, with a fully-equipped kitchen. The only downsides I would say were 1) no complimentary water, and 2) the air-con control panel was impossible to figure out. We woke up in the middle of the night sweating and couldn't figure out how to turn the temperature down. This was resolved the next day when the receptionist adjusted the setting from the front desk.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in great condition and clean. Staff was friendly.
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very expensive. Should be free for guests who pay 110 + euro for 1 night
Stayed 1 night in May 2020

10/10 Excellent

onon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
everything is great- location, condition, amenities. (we used the washer/dryer and kitchenette a lot as we were traveling with a toddler.
Stayed 1 night in Feb 2020

10/10 Excellent

onon

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Andras

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, friendly staff, mattress was uncomfortable, hot breakfast was cold but overall choice of breakfast was good
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room quality good.
Rooms were not together for a bigger family even though had requested ahead. Hotel reported info was not supplied in the booking. No directions on what was in the hotel or where to go from reception. Apartment was clean and amenities in room great.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to center of town staff were friendly
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the centre of town and transport links to major attractions
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019