Title: Grand Mercure Lake Hamana Resort & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=9282&destination=Hamamatsu%2C+Shizuoka+Prefecture%2C+Japan&selected=11786269&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Mercure Lake Hamana Resort & Spa Grand Mercure Lake Hamana Resort & Spa offers a peaceful retreat with mineral hot springs and garden surroundings near Hamanako Garden Park ## Photo gallery for Grand Mercure Lake Hamana Resort & Spa ![Classic Suite, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/5f0c4aed.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, iron/ironing board, free WiFi, bed sheets - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/9b13b6c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/77c9222c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/e328f795.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/16cc04ac.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find tranquility at this lakeside resort where the indoor onsen provides natural mineral waters for relaxation. The property features convenient on-site shopping, professional spa services, and a seasonal pool, all surrounded by beautiful garden landscapes. ## Reviews 8.0 Very good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £66 13 Apr - 14 Apr ## Room options ### Check availability for these dates Tonight [Mar 14 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 15 - Mar 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 17 of 17 rooms ### View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view ![Classic Room, Japanese style, 4 futon beds, Ocean/Sea view | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/4844f884.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 futon beds, Ocean/Sea view ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 8 - 3 Single Beds ### View all photos for Classic Room with 2 single beds and 2 extra beds ![Classic Room with 2 single beds and 2 extra beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/b336185e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds and 2 extra beds 8.2 Very good 22 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 8 - 2 Single Beds ### View all photos for Classic Room with 2 single beds and 2 extra beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/3810aad1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds and 2 extra beds ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 8 - 2 Single Beds and 2 Double Sofa Beds ### View all photos for Classic Room, Japanese style, 4 futon beds, Lake view ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/1ccf7ea2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 futon beds, Lake view 8.0 Very good 1 review ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 6 - 4 Single Futons ### View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/1ccf7ea2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view 8.8 Excellent 3 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 10 - 2 Single Beds and 3 Single Futons ### View all photos for Classic Room, Multiple Beds (Japanese Western Style) ![Classic Room, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/f6697796.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds (Japanese Western Style) 7.6 Good 5 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 9 - 2 Single Beds and 3 Single Futons ### View all photos for Standard Room, 2 Single Beds (Shower Booth) ![Standard Room, 2 Single Beds (Shower Booth) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/c8e5ae51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds (Shower Booth) ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 4 - 2 Single Beds ### View all photos for Standard Room, 2 Single Beds ![Standard Room, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/7f08fa32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds 8.4 Very good 7 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 8 - 2 Single Beds ### Superior Room with 2 single beds and 1 extra bed ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 6 - 2 Single Beds and 2 Double Sofa Beds ### View all photos for Executive Room, 2 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/c22cd7cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Single Beds 8.6 Excellent 7 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 6 - 2 Single Beds ### View all photos for Superior Room, 3 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/c22cd7cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 3 Single Beds 8.0 Very good 2 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 8 - 3 Single Beds ### View all photos for Classic Suite, Multiple Beds (Japanese Western Style) ![Classic Suite, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/372ae19d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, Multiple Beds (Japanese Western Style) ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 7 - 4 Single Beds ### View all photos for Classic Room, 1 Double Bed ![Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/2eaeda05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double Bed ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 3 - 1 Double Bed ### View all photos for Classic Suite, 2 Single Beds ![Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/14859827.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, 2 Single Beds ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 4 - 2 Single Beds ### View all photos for Classic Room, 2 Single Beds, Accessible ![Classic Room, 2 Single Beds, Accessible | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/3a1bb250.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds, Accessible ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 4 - 2 Single Beds ### View all photos for Classic Suite, 2 Single Beds ![Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/a09992b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, 2 Single Beds ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 8 - 2 Single Beds ### View all photos for Standard Room (Modern Japanese Style) ![Standard Room (Modern Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/cfd31336.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Modern Japanese Style) ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Bidet Hairdryer Satellite channels - Sleeps 6 - 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHamamatsu-Hotels-THE-HAMANAKO.h11786269.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHamamatsu-Hotels-THE-HAMANAKO.h11786269.Hotel-Information) ## About the area Nishi Ward, a neighbourhood in Hamamatsu, is home to Grand Mercure Lake Hamana Resort & Spa. Hamanako Garden Park and Hamamatsu Flower Park are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Hamana and Nakatajima Sand Dunes. Don't miss out on a visit to Hamanako Palpal Theme Park. [Visit our Hamamatsu travel guide](https://www.expedia.co.uk/Hamamatsu.dx9282) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.70700%2C137.61665&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FP_uDmtiYI6iqNANP3AETOc70aQ=) 4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101 ### What's nearby - ![Evening Sun and Torii Gate at Lake Hamana, Hamamatsu, Shizuoka, Japan](https://images.trvl-media.com/place/6175728/64f3f903-b6c5-4efd-a9e7-a75a2676b786.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Hamana 1 min walk \- 0.0 miles - ![Shizuoka, Japan: Hamamatsu Flower Park in late spring 2014; Shutterstock ID 785689501; purchase_order: SF 06557000; job: ; client: ; other:](https://images.trvl-media.com/place/553248621532772297/2b8c0bed-74ec-472c-b2e7-14dbf9e45e7d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hamamatsu Flower Park 15 min drive \- 5.0 miles - Yuto Culture Center 3 min drive \- 1.2 miles - Hamanako Garden Park 5 min drive \- 1.3 miles - Hamanako Palpal Theme Park 15 min drive \- 5.0 miles ### Getting around - Oitsu Station 30 min drive - Shizuoka (FSZ-Mt. Fuji - Shizuoka) 69 min drive ### Restaurants - 浅草軒 分店 5 min drive - 海幸 9 min drive - 五味八珍 舞阪店 7 min drive - 魚勝 16 min walk - Luccicore 9 min drive ## About this property ### Grand Mercure Lake Hamana Resort & Spa Upscale hotel near Lake Hamana Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor public bath (no minerals), shopping on-site and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities. You'll also find perks such as: - A seasonal outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), free train station pick-up and hot springs on-site - Meeting rooms, luggage storage and a front desk safe Room features All 369 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Extra amenities include: - Bathrooms with bidets and baths or showers - Flat-screen TVs with satellite channels - Fridges, heating and daily housekeeping ### All-inclusive details All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests. ## Similar properties ![3 restaurants, breakfast, lunch, dinner served; Italian cuisine ](https://images.trvl-media.com/lodging/8000000/7330000/7329800/7329758/75abc77e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Okura Act City Hotel Hamamatsu Naka Ward - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 1,001 reviews £97 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=7329758&PinnedHotelID=7329758&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/17000000/16180000/16175900/16175812/c5c2834a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wan Wan Paradise Hamanako Nishi Ward - 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Free Wi-Fi - Air-conditioning - Breakfast available - Laundry room 9.0 Wonderful 165 reviews £32 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=74126911&PinnedHotelID=74126911&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/7000000/6310000/6301700/6301638/ccff22ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### APA Hotel Hamamatsueki Minami Naka Ward - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.2 Good 840 reviews £36 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=6301638&PinnedHotelID=6301638&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9990000/9988800/9988785/af6bac93.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Route Inn Hamamatsu Dealer Dori Higashi - Breakfast included - Spa - Parking included - Free Wi-Fi 8.6 Excellent 160 reviews £68 15 Mar - 16 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=9988785&PinnedHotelID=9988785&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (JPY 2000 per person)](https://images.trvl-media.com/lodging/5000000/4980000/4979900/4979811/7c20dd90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Crown Palais Hamamatsu Naka Ward - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.0 Very good 297 reviews £45 18 Mar - 19 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=4979811&PinnedHotelID=4979811&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11786269,7329758,16175812,100581295,15128842) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free train station pick-up shuttle from 2:00 PM to 5:00 PM - Train station shuttle at scheduled times - Free train station drop-off - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children - A restaurant ### Things to do - Arcade/game room - Children's pool - Hot springs - Seasonal outdoor pool - Shopping ### Family friendly - Arcade/game room - Children's pool - In-room refrigerator - Laundry facilities - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Multilingual staff ### Business services - Meeting rooms ### Outdoors - Garden ### Spa - Hot springs - Massage - Public indoor bath (no minerals) - Public outdoor bath (no minerals) - Separate men/women areas in public bath - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Refrigerator ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests must be at least 20 years to stay in a smoking room. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults and JPY 1997 to 1997 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments and cash Mobile payment options include: PayPay, Merpay and WeChat Pay Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from July to August The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is required for transport to and from this property Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hamanako Royal Hotel Hamamatsu Hamanako Royal Hotel Hamanako Royal Hamamatsu Hamanako Royal HAMANAKO Hotel Hamamatsu HAMANAKO Hotel HAMANAKO Hamamatsu HAMANAKO THE HAMANAKO Mercure Hamana & Spa Hamamatsu Grand Mercure Lake Hamana Resort Spa Grand Mercure Lake Hamana Resort & Spa Hotel Grand Mercure Lake Hamana Resort & Spa Hamamatsu Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu ## Frequently asked questions ### Does Grand Mercure Lake Hamana Resort & Spa have a pool? ### How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa? ### Is Grand Mercure Lake Hamana Resort & Spa pet-friendly? ### How much is parking at Grand Mercure Lake Hamana Resort & Spa? ### What time is check-in at Grand Mercure Lake Hamana Resort & Spa? ### What time is check-out at Grand Mercure Lake Hamana Resort & Spa? ### Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa? ### Where is Grand Mercure Lake Hamana Resort & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Mercure Lake Hamana Resort & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 8.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 215 8 - Good 262 6 - Okay 96 4 - Poor 39 2 - Terrible 17 ## Reviews ### 10/10 Excellent #### Bilal 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! ##### Bilal Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Benjamin 21 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent food on site ##### Benjamin Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Maryanne 30 Nov 2024 Liked: Amenities Nice clean and warm, room, friendly staff. Lovely breakfast ##### Maryanne Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Ken 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan. ##### Ken Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Dmitrii 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A spa hotel 30 min away from the center This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly. ##### Dmitrii Stayed 13 nights in Jun 2025 ### 8/10 Good #### CALISTA SZE WAN 8 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 11th floor is newly renovated. Room is large and the lakeside view is manificent ##### CALISTA SZE WAN Stayed 1 night in Nov 2024 ### 8/10 Good #### Jonathan 2 Aug 2024 Liked: Cleanliness, staff & service, amenities The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again. ##### Jonathan Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Bilal 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! ##### Bilal Stayed 1 night in Oct 2025 ### 8/10 Good #### Sara 29 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely love the local options for breakfast. Such a large variety. ##### Sara Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Leslie 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities quiet, easy parking ##### Leslie Stayed 1 night in Aug 2025 ### 6/10 Okay #### yoraderu 7 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Welcome lounge and night lounge foods are delicious. ##### yoraderu Stayed 1 night in Jan 2025 ### 10/10 Excellent #### steven 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Free happy hour drink 3-6 19-21 ##### steven Stayed 5 nights in Aug 2025 ### 2/10 Terrible #### Aaron 27 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen. ##### Aaron Stayed 1 night in Sep 2025 ### 8/10 Good #### Taiki 4 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities good ##### Taiki Stayed 2 nights in May 2024 ### 4/10 Poor #### Todd 30 Jul 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great. ##### Todd Stayed 4 nights in Jul 2024 ### 4/10 Poor #### KOZO 11 Mar 2026 Liked: Cleanliness Disliked: Amenities 浜名湖の眺めは良くない立地 ##### KOZO Stayed 1 night in Mar 2026 ### 10/10 Excellent #### YASUHIRO 3 Mar 2026 豪華な雰囲気がよか ##### YASUHIRO Stayed 1 night in Feb 2026 ### 10/10 Excellent #### CHIEKO 25 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities 広くてゆったりしており、スタッフも丁寧で良かったです ##### CHIEKO Stayed 1 night in Feb 2026 ### 4/10 Poor #### rie 23 Feb 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities 食事が残念でした。スタッフの対応は非常に良かったです。 ##### rie Stayed 1 night in Feb 2026 ### 10/10 Excellent #### Hiromi 22 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities スタッフの対応がとてもよかった ##### Hiromi Stayed 1 night in Feb 2026 ### 4/10 Poor #### NOZOMI 21 Feb 2026 布団をシーツがけから全て自分でやるとは思っておらず、家族4人分の布団を準備するのが大変だった。 それなりに支払いをしているのに、合宿のようである。夕飯も場所柄、もう少し刺身の種類があってもよいと思う。 ##### NOZOMI Stayed 1 night in Feb 2026 ### 4/10 Poor #### yasushige 10 Feb 2026 Liked: Cleanliness Disliked: Amenities 食事会場が混みすぎているのと、順番待ちの列に横入りが多い。 チェックイン時に館内施設の案内やアメニティの説明等がないままキーを渡され受付完了となりました。 忙しいのは分かりますが、もう少し他のホテルを見習い教育をされる必要が有るように感じます。 ##### yasushige Stayed 1 night in Feb 2026 ### 8/10 Good #### Shizuho 2 Feb 2026 Liked: Cleanliness, amenities 部屋もお風呂もとても清潔でよかったです。 人が多かったですがバイキングも堪能できました。エレベーターがなかなか来なくてそこだけが残念です。 ##### Shizuho Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Kyoko 18 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities またいきたいです ##### Kyoko Stayed 1 night in Jan 2026 ### 6/10 Okay #### Yuka 17 Jan 2026 Liked: Amenities, property conditions & facilities 冬季は特にホテルで過ごす際の娯楽はないので、子供は時間をもてあましてしまうかもしれません。 ご飯はバリエーションも多くてとてもおいしかったです。デザートが特に美味しかったです。お酒を飲む人はラウンジもあるので沢山楽しむことができると思う。繁忙期は混雑が予想される。部屋は普通だったが子供分のベッドを追加してくれていて親切だった。 ホラーイベントを開催しているが、実際行ってみると、参加しなければ怖さや開催に気づかない。予約する際に子供が怖がってしまったらどうしようと思ったが何も問題なし。しかし予約する際にこのイベントが原因でやめようとなる人がいるかもと思う。 料金は安く総合的に、良かったです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/4ebd9fea-cd65-4e8f-84a8-33b116d41332-1768652840400.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yuka Stayed 1 night in Jan 2026 ### Expedia's Latest Trends ### Hotels > - 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