Title: Grand Mercure Lake Hamana Resort & Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Mercure Lake Hamana Resort & Spa Hotel with free parking, steps from Lake Hamana ![Miscellaneous](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/77c9222c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Treatment room](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/44e1f501.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/4762dfbe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/af08fd6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Suite, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/b2514192.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find tranquility at this lakeside resort where the indoor onsen provides natural mineral waters for relaxation. The property features convenient on-site shopping, professional spa services, and a seasonal pool, all surrounded by beautiful garden landscapes. 8.0 Very good ## Popular amenities - Pool - Spa - All-inclusive - Breakfast available - Parking included - 24/7 front desk £60 additional charges may apply 4 Nov - 5 Nov ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11786269&PinnedHotelID=11786269&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 16 of 16 rooms ![Classic Room, Japanese style, 4 futon beds, Ocean/Sea view | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/4844f884.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 futon beds, Ocean/Sea view ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 8 - 3 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/0adf5c7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds and 2 extra beds 8.6 Excellent 19 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 8 - 2 Single Beds ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/1ccf7ea2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds and 2 extra beds ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 8 - 2 Single Beds and 2 Double Sofa Beds ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/1ccf7ea2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 futon beds, Lake view 8.0 Very good 1 review ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 6 - 4 Single Futons ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/1ccf7ea2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view 8.8 Excellent 3 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 10 - 2 Single Beds and 3 Single Futons ![Classic Room, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/6b8204b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds (Japanese Western Style) 7.6 Good 5 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 9 - 2 Single Beds and 1 Double Sofa Bed ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/0adf5c7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds (Shower Booth) ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 4 - 2 Single Beds ![Standard Room, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/7f08fa32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds 8.8 Excellent 6 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 8 - 2 Single Beds ![Room amenity](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/e43c373c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room with 2 single beds and 1 extra bed ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 6 - 2 Single Beds and 2 Double Sofa Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/c22cd7cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Single Beds 8.4 Very good 5 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 6 - 2 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/c22cd7cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 3 Single Beds 8.0 Very good 2 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 8 - 3 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/0adf5c7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, Multiple Beds (Japanese Western Style) ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 7 - 4 Single Beds ![Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/2eaeda05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double Bed ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 3 - 1 Double Bed ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/0adf5c7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, 2 Single Beds ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 4 - 2 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/0adf5c7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds, Accessible ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - Sleeps 4 - 2 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786269/0adf5c7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, 2 Single Beds ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Satellite channels - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHamamatsu-Hotels-THE-HAMANAKO.h11786269.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHamamatsu-Hotels-THE-HAMANAKO.h11786269.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.70700%2C137.61665&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FP_uDmtiYI6iqNANP3AETOc70aQ=) 4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101 #### What's nearby - Lake Hamana - 1 min walk - 0.0 miles - Hamanako Garden Park - 4 min drive - 1.5 miles - Hamamatsu Flower Park - 11 min drive - 5.0 miles - Hamanako Palpal Theme Park - 12 min drive - 5.4 miles - Hamamatsu Castle - 15 min drive - 7.1 miles #### Getting around - Oitsu Station - 30 min drive - Shizuoka (FSZ-Mt. Fuji - Shizuoka) - 69 min drive #### Restaurants - ‪魚勝 - ‬16 min walk - ‪Luccicore - ‬9 min drive - ‪Time Drip Coffee - ‬7 min drive - ‪ナンカレー舞阪店 - ‬6 min drive - ‪浜菜坊 - ‬3 min drive ## About this property ### Grand Mercure Lake Hamana Resort & Spa Upscale hotel near Lake Hamana Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor mineral hot spring (onsen), shopping on-site and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities. You'll also find perks such as: - A seasonal outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), free train station pick-up and hot springs on-site - A vending machine, a front desk safe and luggage storage Room features All 369 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Extra amenities include: - Bathrooms with bidets and baths or showers - Flat-screen TVs with satellite channels - Fridges, heating and daily housekeeping ### All-inclusive details All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests. ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/23000000/22420000/22417600/22417513/5d9abe9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Richmond Hotel Hamamatsu Naka Ward - Free WiFi - Air conditioning - Breakfast available - Parking available 8.8 Excellent 576 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=22417513&PinnedHotelID=22417513&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/8000000/7330000/7329800/7329758/b1f7a2f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Okura Act City Hotel Hamamatsu Naka Ward - Free WiFi - Restaurant - 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Free WiFi - Restaurant - Air conditioning - Breakfast available 8.8 Excellent 927 reviews £59 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4347122&PinnedHotelID=4347122&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free train station pick-up shuttle from 2:00 PM to 5:00 PM - Train station shuttle at scheduled times - Free train station drop-off - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,000 to 2,000 for children - A restaurant ### Things to do - Arcade/game room - Children's pool - Hot springs - Seasonal outdoor pool - Shopping ### Family friendly - Arcade/game room - Children's pool - In-room refrigerator - Laundry facilities - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Multilingual staff ### Business services - Meeting rooms ### Outdoors - Garden ### Spa - Hot springs - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Refrigerator ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Guests must be at least 20 years to stay in a smoking room. ### Renovations and closures This property is closed from 9 February 2026 to 9 February 2026 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. - A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults and JPY 2000 to 2000 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments and cash Mobile payment options include: PayPay, Merpay and WeChat Pay Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from July to August The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is required for transport to and from this property Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hamanako Royal Hotel Hamamatsu Hamanako Royal Hotel Hamanako Royal Hamamatsu Hamanako Royal HAMANAKO Hotel Hamamatsu HAMANAKO Hotel HAMANAKO Hamamatsu HAMANAKO THE HAMANAKO Mercure Hamana & Spa Hamamatsu Grand Mercure Lake Hamana Resort Spa Grand Mercure Lake Hamana Resort & Spa Hotel Grand Mercure Lake Hamana Resort & Spa Hamamatsu Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu ## Frequently asked questions ### Does Grand Mercure Lake Hamana Resort & Spa have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. ### How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa? > As of 29 Oct 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on 4 Nov 2025 start from £60.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hamamatsu-Hotels-THE-HAMANAKO.h11786269.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Mercure Lake Hamana Resort & Spa pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Grand Mercure Lake Hamana Resort & Spa? > Self-parking is free at this property. ### What time is check-in at Grand Mercure Lake Hamana Resort & Spa? > Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Grand Mercure Lake Hamana Resort & Spa? > Checkout is at 11 AM. ### Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa? > Some rate plans available at this hotel are all-inclusive. ### Where is Grand Mercure Lake Hamana Resort & Spa located? > Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Mercure Lake Hamana Resort & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 201 8 - Good 249 6 - Okay 91 4 - Poor 33 2 - Terrible 16 ### 8.2/10 Cleanliness ### 8.0/10 Staff & service ### 7.6/10 Amenities ### 7.8/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Bilal 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! ##### Bilal Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Leslie 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities quiet, easy parking ##### Leslie Stayed 1 night in Aug 2025 ### 6/10 Okay #### yoraderu 7 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Welcome lounge and night lounge foods are delicious. ##### yoraderu Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Maryanne 30 Nov 2024 Liked: Amenities Nice clean and warm, room, friendly staff. Lovely breakfast ##### Maryanne Stayed 1 night in Nov 2024 ### 10/10 Excellent #### steven 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Free happy hour drink 3-6 19-21 ##### steven Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Ken 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan. ##### Ken Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Dmitrii 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A spa hotel 30 min away from the center This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly. ##### Dmitrii Stayed 13 nights in Jun 2025 ### 8/10 Good #### CALISTA SZE WAN 8 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 11th floor is newly renovated. Room is large and the lakeside view is manificent ##### CALISTA SZE WAN Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Mari 29 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 食事は、バイキングで種類も多くとてもおいしかったです。 ラウンジでのアルコールやスナックも無料で利用でき、歓談の場に持って来いです。 ##### Mari Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Bilal 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! ##### Bilal Stayed 1 night in Oct 2025 ### 6/10 Okay #### Mari 14 Oct 2025 Disliked: Staff & service, amenities 部屋からの浜名湖の景色良かったです ラウンジはエグゼクティブと一般とメニューがほとんど同じです　 食事後などもセルフで片付ける 沖縄のグランドメルキュールとは雲泥の差です 沖縄の ##### Mari Stayed 1 night in Oct 2025 ### 10/10 Excellent #### みずき 8 Oct 2025 ##### みずき Stayed 1 night in Sep 2025 ### 6/10 Okay #### CHIE 30 Sept 2025 ##### CHIE Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Kotaro 27 Sept 2025 Liked: Staff & service 最初が八ヶ岳の方だったので、子どもの遊具（アスレチック）があると親は楽。 ドライフルーツは最高です。お土産の大袋で欲しい。 ##### Kotaro Stayed 1 night in Sep 2025 ### 10/10 Excellent #### SHIGEKAZU 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities 湖の眺めも良いし、朝食ブュッフェも美味しく豪華でした ##### SHIGEKAZU Stayed 1 night in Sep 2025 ### 8/10 Good #### \*k and s 25 Sept 2025 ##### \*k and s Stayed 1 night in Sep 2025 ### 6/10 Okay #### Yuzuru 13 Sept 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities ##### Yuzuru Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Naoto 11 Sept 2025 ##### Naoto Stayed 1 night in Aug 2025 ### 4/10 Poor #### 直也 10 Sept 2025 Liked: Property conditions & facilities 息子の誕生日で利用しました。 事前に誕生日サプライズでフラワーアレンジメントが無料で出来るとの事でお願いしましたが、結果何もありませんでした。 また持ち込みでケーキを持ってきたので 部屋にお皿とフォークをお願いしましたが 人手不足と言う理由でだいぶ待たされました。 満足度はやや低めでした。 ##### 直也 Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Katsuhiko 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 朝晩のビュッフェはたしかに混みますが、追加の食事会場は十分に広く、メニューにも工夫が凝らされていて美味しかったです。　 食事時、チェックアウトのタイミングでエレベーターが混むのは仕方ないかと。 露天風呂とお風呂上がりのドリンクサービスは満足できますし、宿泊した部屋は綺麗に清掃されていたので、ほぼ不満点はありません。 ちいさい子ども連れのファミリー旅行として一泊するに申し分ありませんでした。 ##### Katsuhiko Stayed 1 night in Aug 2025 ### 8/10 Good #### Bumpei 4 Sept 2025 Liked: Cleanliness, staff & service ##### Bumpei Stayed 1 night in Aug 2025 ### 6/10 Okay #### Keijiro 31 Aug 2025 Disliked: Property conditions & facilities ##### Keijiro Stayed 1 night in Aug 2025 ### 4/10 Poor #### YUSUKE 29 Aug 2025 Disliked: Cleanliness, amenities, property conditions & facilities エレベーターの渋滞がストレスだった。 ##### YUSUKE Stayed 1 night in Aug 2025 ### 10/10 Excellent #### koji 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities チェックインがとても混んでいましたが、ロビーのサービスが充実しているので問題なく待っていられました。 その他についてはとても満足です。 唯一気になったのは、部屋にドライヤーがなかったことくらいかな。 ##### koji Stayed 1 night in Aug 2025 ### 4/10 Poor #### Keigo 25 Aug 2025 Disliked: Cleanliness, property conditions & facilities 何年か前に行った記憶は良かったので、また利用しましたが、口コミの通りエレベーターがなかなか来ないのと朝食も席が足りないのか残念でした。あと確認不足でしたが、布団を敷くのがセルフだったのが残念。 でも朝食はバリエーション豊かで、プールも気持ち良かったので機会あれば利用したいです。 ##### Keigo Stayed 1 night in Aug 2025 ## 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