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Reviews of Petion-ville

4 out of 5
Petion-ville
50 Angle Rue Louverture & Geffrard,, PetionVille, Petionville, Ouest Department

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 303 reviews" "
Rating 8 - Good. 100 out of 303 reviews" "
Rating 6 - Okay. 24 out of 303 reviews" "
Rating 4 - Poor. 8 out of 303 reviews" "
Rating 2 - Terrible. 15 out of 303 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019
Response from Best Western Premier Petion Ville on 28 Oct 2019
Deat Valued Guest, Thank you very much for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel to anyone who want to go to Haiti.
Stayed 2 nights in Sep 2019

10/10 Excellent

Natasha

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the hotel very beautiful nice. the only problem I had with the hotel is that they did not have blankets. I stayed there from Thursday to Sunday. On Thursday night I asked for two blankets they gave me one on Friday night, I never received the other one. The receptionist she was very nice very helpful.
Stayed 3 nights in Aug 2019
Response from Best Western Premier Petion Ville Management Staff on 2 Sept 2019
Dear Valued Guest, Thank you for providing your feedback. It will be shared among the staff for better improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Best Western Premier Petion Ville Staff on 2 Sept 2019
Dear Valued Guest, Thank you very much for your review. We look forward to hosting you outstandingly!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good experience and I will stay there next time I go to haiti and out of all the best western I have stayed at this one is the nicest one
Stayed 4 nights in Aug 2019
Response from Best Western Premier Petion Ville Management Staff on 24 Aug 2019
Dear Valued Guest, Thank you very much for your kind review. We look forward to welcoming you back

10/10 Excellent

Brie-Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Best Western Premier Petion Ville Staff on 24 Aug 2019
Dear Brie-Anne Thank you very much for submitting such fantastic review. We look forward to welcoming you outstandingly

2/10 Terrible

Roselene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Best Western Premier Petion Ville Management Staff on 19 Aug 2019
Dear Roselene, Thank you for submitting your review. We are sorry to learn you were unhappy with our services. We are looking forward to hosting outstandingly you on your future stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
High quality facility. Good air conditioning. Good food
Stayed 16 nights in Aug 2019
Response from Best Western Premier Petion Ville Management Staff on 19 Aug 2019
Dear Valued Guest, Thank you very much for submitting your review. We look forward to hosting you outstandingly.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Birthday Vaca
I spent 7 nights at Marriott of Port au Prince, Haiti for my birthday and the stay was good. The staffs were welcoming but a little bit slow and seemed inexperienced. The restaurant is very pricey and they charge service fee on everything, which made it hard for me to tip the servers. Housekeeping was terrible, on arrival the bathroom smelled just like pee, on many occasions I had to call front desk to get towels because housekeeping left no towels for us to use. Otherwise, the stay was good.
Stayed 1 night in Aug 2019
Response from Best Western Premier Petion Ville on 15 Aug 2019
Thank you very much for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Best Western Premier Petion Ville Management Staff on 12 Aug 2019
Dear Valued Guest, Thank you very much for submitting your review. We look forward to welcoming you outstandingly!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Best Western Premier Petion Ville Management Staff on 29 Jul 2019
Dear Valued Guest, Thank you very much for submitting us for your feedback. We hope to welcome you again.

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019
Response from Best Western Premier Petion Ville Management Staff on 21 Jul 2019
Dear Valued Guest, Thanks for staying with us!. We hope to host you outstandingly on your next future stay

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff! Great Service!
The service was excellent from start to finish. FanFan the door man/Bell man was very pleasant and courteous. he went out of his way to give excellent service and to take care of us from the day we arrived. Rachelle at the front desk was pleasant and very helpful. She always had a smile on her face the minute we walk into the lobby. Tuledo at the bar made us feel welcome and showed us kindness and hospitality every evening, whether he was working in the Lobby bar or the second floor bar. I would definitely recommend this hotel to any one traveling to Haiti
Stayed 6 nights in Jun 2019
Response from Best Western Premier Petion Ville Management Staff on 6 Jul 2019
Dear Joan, What a great feedback! Rachelle, Fanfan and Juledo were so pleased to read your kind words. We definitely will be thrilled to welcome you back anytime in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very comfortable and safe. convenient to restaurants and shopping.
Stayed 1 night in Jul 2019
Response from Best Western Premier Petion Ville Management Staff on 3 Jul 2019
Dear Valued Guest Thank you very much for your feedback. Your review has been shared among the staff for better improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent an amazing time there, the front desk staffs were excellent the doormen were so kind and the place was clean I gave them the perfect score. At anytime I want to go to Haiti it will be my place to stay.
Stayed 3 nights in Jun 2019
Response from Best Western Premier Petion Ville on 22 Jun 2019
Dear Valued Guest, Thank you very much for your excellent review. Your feedback has been shared among the staff with great appreciation.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for me free and secured parking room was very clean staff spoke English and was very pleasant and helpful from the door men the room cleaning parking security very professional and welcoming. Working ATM, Power was on I will definitely return from beginning to end I felt welcomed and confident any concerns I have would be top priority but I never had anything to complain about
Stayed 3 nights in Mar 2019
Response from Best Western Team on 18 Mar 2019
Dear Valued guest, What a fantastic review!. Thank you very much for your kind words.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Best Western Premier Petion Ville Management Staff on 4 Feb 2019
Dear Valued Guest, Thank you very much for taking the time to provide your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Best Western Premier Petion Ville Management Staff on 29 Apr 2019
Dear Valued guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Alexandre Pierre on 24 Jan 2019
Dear Guest, Thank you for taking the time to leave us your review. It's really appreciated. We will keep doing our best to satisfy you more and more. We hope that we'll see you more often at Best Western Premier. Regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Port
Very good place to stay! Close to shopping and good restaurants.
Stayed 1 night in Jan 2019
Response from Best Western Team on 20 Jan 2019
Dear Daniel, Thank you very much for such fantastic feedback We look forward to host you once again!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Best Western Premier Petion Ville Management Staff on 14 Jan 2019
Dear Valued Guest, Thank you very much for taking the time to submit your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Best Western Team on 7 Jan 2019
Dear Valued guest, Thank you very much for providing your feedback. We will be thrilled hosting you again

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They're make you feel like you home. Front desk have 2 very nice girl Myriame and another one both are so sweet and helpful. The ppls from the housekeeping doing an amazing job every single days. nicely, respectful and friendly. Only thing i didn't like was for the restaurant "le michel" on 2nd floor, they need to change the playlists and helping us to sales our beautiful haitien music. Thanks for all the good services😊😊😊
Stayed 12 nights in Dec 2018
Response from Best Western Premier on 3 Jan 2019
Greetings dear Customer, Thank you for your Review. We really appreciate it. It will be forwarded to all the Staff. As you can see it, our staff is well trained, helpful and respectful. We are very demanding about the service we have to provide our customers. About the Restaurant Menu, we notice your concern and will follow up with the F&B manager. We are looking forward to see you back. Regards, Alexandre Pierre FDA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I've had the best experience with them, everything was great.
Stayed 2 nights in Dec 2018
Response from Best Western Team on 26 Dec 2018
Dear Valued Guest, What a terrific review! Thank you very much. Our staff was happy to read your kind words.

8/10 Good

Guideline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Best Western Team on 20 Dec 2018
Dear Guideline, Thank you very much for your review. We will be thrilled hosting you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and courteous. The facilities were well kept.
Stayed 6 nights in Dec 2018
Response from Best Western Team on 17 Dec 2018
Dear Valued Guest, Thank you very much for your kind review. Our staff was happy reading such great feedback.

2/10 Terrible

Verified traveller

Stayed 13 nights in Nov 2018
Response from Best Western Team on 19 Dec 2018
Dear Valued guest, We are sorry not being able to go beyond your expectations. We hope to host you once again with major improvements

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was can't wait to go back. Staff were awesome, again everything was great.
Stayed 3 nights in Nov 2018
Response from Best Western Premier Petion Ville Management Staff on 1 Dec 2018
Dear Valued Guest, Thank you very much for your kind review. Our staff was very pleased to read your comment.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Best Western Team on 6 Nov 2018
Dear Renee Thank you and we look forward to host you outstandingly!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff. 2 issues: Towels are not replaced immediately after cleaning the room, chef in charge was letting his guest/friend talk to the staff in very rude manner and without putting a stop to it.
Stayed 6 nights in Oct 2018
Response from Best Western Team on 6 Nov 2018
Dear Valued guest, Your comments have been shared for proper follow up

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western - My spot when in Haiti
As always - I am thrilled to stay at Best Western - this is like my 4th or 5th time here.... I love the staff very inviting etc. The only feedback I would give is that - Towels are needed upon the cleaning of the room not 3 to 4 hours later - that would help very much!!!!!!!!!!!
Stayed 3 nights in Oct 2018
Response from Best Western Team on 3 Nov 2018
Dear Nadia, Thank you very much for your loyalty and feedback. Comments have been shared among departments for improvement.

10/10 Excellent

Nickky, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great this is my second time I don't mean to go back
Stayed 5 nights in Oct 2018
Response from Best Western Team on 20 Oct 2018
Dear Nicky Thank you very much for your kind review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Best Western Team on 20 Oct 2018
Dear valued guest, Thank you very much for your review

10/10 Excellent

maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This was my second time staying at this hotel. I found it to be very clean and safe.
Stayed 3 nights in Sep 2018
Response from Best Western Premier Staff on 3 Oct 2018
Dear Maxime, Thank you very much for your kind review. We are looking forward hosting you brilliantly in the future

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service very attentive. The restaurant food was amazing.
Stayed 4 nights in Sep 2018
Response from Alexandre Pierre on 23 Sept 2018
Dear Kurt, We are happy to Hear that our stay was amazing. Be sure next time will be better. Our mission is to provide to customers an outstanding customer care. We are looking forward to see you again. Regards,

10/10 Excellent

Gartrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Delight
The staff is very friendly and courteous, they truly made it a total delightful stay at the Best Western Premier. Special acknowledgements to Gorvengton, Erica, Alfred, Rood, Pierre, and FanFan.
Stayed 9 nights in Aug 2018
Response from Alexandre Pierre on 20 Sept 2018
Greetings Mr Gartrell, Thank you for your Review. It's with great pleasure we are going to share it with the Staff. We are happy to know that your stay was wonderful. We're looking forward to see you again. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third time staying at this hotel and generally speaking, I find it to be very nice, comfortable and well located. I had a few minor issues in my room but they were addressed quickly so they’re not worth mentioning in detail. Also the front desk staff are wonderful!
Stayed 1 night in Sep 2018
Response from Best Western Premier Staff on 10 Sept 2018
Dear Valued Guest, Thank you very much for your review. We will be thrilled hosting you again!

10/10 Excellent

Anny, Florida

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
My fiance and I had a great weekend at Best Western. The staff members are so nice but the only problem is one of the staff didnt want to give us pool towels, telling us we had 2 towels during the morning. Yes we went to the pool in the morning. The towels were so wet so we left them by the pool. So in my understanding, she wanted us to keep the wet towels if we r going to the pool in the afternoon. So we got off from the pool, and went to our room dripping water in the hallway,the elevator until we went back in our room
Stayed 2 nights in Sep 2018
Response from Best Western Team on 5 Sept 2018
Dear Anny, Thank you very much for your review. Your feedback had been shared among the staff for improvement

8/10 Good

Verified traveller

Liked: Staff & service
there is always problems with air conditioning in this hotel, they have to ck that, one of the rooms was full of water on the morning,
Stayed 1 night in Aug 2018
Response from Best Western Team on 3 Sept 2018
Dear valued guest, Thank you very much for your feedback. We will work harder to fix the issue mentioned.

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What Happened?
I really like Best Western...... However there have been some changes that sort of cramped my experience this time around. Whose idea was it to create a hookah lounge exclusive only to Hookah Smoking Guests.... I really enjoyed the complete open Air Bar - now it is a partial open Air Bar... Not only that during the day - the lounge is close to EMPTY - why not open it for Hotel Guests - why do we have to be treated as if we don't belong..... No more unlimited coffee in the Lobby - that was one of my favorites - It is no more... I don't know - I feel that management needs to re-think the changes - and ensure changes appeal and include incentives to staying guests. Also in room 415- there is a rodent issue - I saw small roaches crawling 3 different times during my stay. Other than that I really like Best Western - but the changes were not appealing for me to return. By the way I miss Colin!!!
Stayed 2 nights in Aug 2018
Response from Best Western Premier Staff on 10 Sept 2018
Dear Nadia, Thank you very much for submitting your feedback. We are sorry to hear that we have not met your expectations, as we want to lead the industry in a superior customer care, we have failed our goal. Your feedback has been shared among all departments for better improvement.

8/10 Good

J, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is very clean good customer service and secure
Stayed 2 nights in Aug 2018
Response from Best Western Team on 2 Sept 2018
Dear J Thank you very much for your review. our feedback will be shared

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The services in every department are horrible, don’t think I will go back there. Previous managers used to be better 😭😭
Stayed 12 nights in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Valued guest, Your comment has been shared for better improvement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Valued guest, Thank you for your staying with us. Thank you for your review

6/10 Okay

Myron

Liked: Cleanliness, property conditions & facilities, room comfort
I had a wonderful experience in Haiti. The hotel is lovely, but it was keenly present that the workers were the Haitians and the managers were not. My suspension was confirmed when I sat for breakfast next to who was the management crew of people of south-east Asian descent (it was a Wednesday morning, two men (one wearing a chef coat, the other is casual morning attire--who had one of the waitstaff run up to his room to collect a bag--and one female (who was who spoke condescendingly to the waiter about what she ordered and did not receive). I was disturbed by how they talked or should I say belittled the staff. It was unbearable. I frequent Haiti often for work and have labored to find spaces that give directly too and who are managed by locals. Not to say that the folks of south-east Asian descent are not Haitian, but even if they were the disparaging class and racial treatment should not exist. The everyday treatment of staff says a great deal about an organization.
Stayed 1 night in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Myron. Thank you for your review. Your comments have been shared among the staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I liked almost everything, except parking, could be hard to find.
Stayed 4 nights in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Valued guest, Thank you very much for your kind review

10/10 Excellent

Angie, Boston MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custumer service was great. The door man Pierre was very friendly , nice , smile to the customer, always there .to me he should not be a door man. If that was my business pierre shoudl be at the cusyumet service area .
Stayed 4 nights in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Angie, Thank you very much for your review. Pierre was happy to read your kind words

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
too much nose music all night for the time that was there
Stayed 4 nights in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Valued guest. Our sincere apologies for your experience during your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from Best Western Team on 25 Aug 2018
Dear Valued guest, Thank you very much for your review