Hackberry Creek Holidays from £913

It’s a dated hotel but room was comfortable

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

The hotel itself was very nice, although being in downtown Dallas, it was pretty loud. I was surprised there wasn’t a coffee maker in the room or easy access to ice for drinks. I requested ice to be brought up, but unfortunately it never arrived. For the price point, I expected the service to be a little more attentive and friendly. That being said, the spa is absolutely amazing and was definitely the highlight of our stay!

The check in female staff was excellent (Iunfortunately, i didn't get her name). Lobby was clean and nicely decorated with many seating sections. We received a complimentary room upgrade which was very nice, modern and clean with soft beddings and comfortable bed.! However, it would be a 5 star rating if there was a bottled water for 2 waiting in our room.