Gurukula Botanical Sanctuary

Great place. Amazing staff!

We did not have an amazing experience at Tamara Coorg. We initially felt that the front staff were extremely disengaging, slightly defensive on some of the feedback we were providing them. 1)food was deplorable. We come from a place of having been to other 5 or 7 star places in India and globally. 2) bathroom cleanliness, stains not up to par with 5 star standards. Our customer service point of contact Raziq made it better with constant engagement and trying to fix everything for us. 3) food quality, taste, cooking, variety everything can be improved by a lot. Out strong feedback would be visiting other places such as ITC, Taj and Evolve to learn from the experts. Their only saving grace comes from amazing human beings such as Raziq, Gowshik who had a listening ear to our concerns. They seemed very genuine and wanted to take it up with management to make sure they make the changes for future guests.

The staff,right from the welcoming team ( who are so careless in even the welcome drink service), right up to kitchen, are all extremely pleasant , smart, but unfortunately, very badly trained. They are in a constant state of confusion whenever any instruction is put to them, hence delay in everything. The food menu is so totally ethnic that the Western guests with us had hardly any choice of food. We finally had to take them out of your hotel to eat. A good property, but if you don’t improve your training team, it’ll be just a mediocre hotel. We were a group of ten on a holiday, but will need to think twice before we return here.