Gumusyaka Holidays from £224

Hotelli on helppo löytää ja siinä on viihtyisä aula sekä aamiaispaikka hotellin kattokerroksessa. Huone oli siisti ja tasokas, sekä myös hiljainen. Ilmastointi tehokas ja helposti säädettävissä. Huoneen tilavuus hyvä, eli ei tule ahdasta. Vuoteet olivat mukavia ja on hienoa, että on tarjolla myös kolmen hengen huoneitakin. Hotellin vieressä on pari hyvää ravintolaa, eli hotelliin saapumisen jälkeen on helppo käydä lounaalla tai illallisella. Hotellin respa oli lopulta joustava, vaikka vahingossa olin varannut varauksen vain yhdelle hengelle. Kaksi henkeä onnistui kuitenkin hyvin. Hotellia on helppo suositella ja hotellin hintakaan ei ole paha, varsinkaan jos kolmen hengen huoneessa jakaa hinnan kolmeen osaan matkaajien kesken.

The rooms were good. Front desk was inconsistent. For example for our requests

Staff were very helpful, room was very clean and the hotel is in the thick of it. The concierge organised our transfers and made sure all was on time. The restaurant and bar had a stunning view and the staff couldn’t do enough at dinner and breakfast. We were treated like royalty.

Muy limpio

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.