Search Hotels by Banyan Tree in Gulf of Thailand from £642

"We stayed at Briza villa 801 with swimming pool from 28 February to 5 March. The same villa we had last time we were here on Koh Samui. Nice location with its own pool and sea view. But unfortunately we note that the place is falling apart with poor maintenance, missing tiles and missing grout in the pool. So the entire hotel should be renovated to get the standard that the place deserves. The breakfast is unfortunately at the same poor level as last time when it comes to the selection of spreads and the lack of refrigeration of all the dishes with different products that were on display."

"Spa was very good, staff very friendly. Amazing hotel "

"Overall good stay. I think the hotel needs to "

"Front desk staff were exhausted at times due to some of the counterproductive hotel policies which means everyone has to check in twice as they are not allowed to check anyone in before 3pm. They were apologetic and polite but many other customers seemed frustrated and it also meant There was always a constant queue and they didn’t seem to have many breaks as it was always the same front desk staff during our stay. Pros: they offer a 10% discount on your vin tickets. The bar staff are wonderful, friendly and make a great cocktail! We really recommend and enjoyed our conversations. (The food wasn’t great. Night caps only!) Cons: I suggest you use your check in day to arrive early and buy your vinwonders or safari ticket on day of arrival as on day of departure (even if it’s early in the morning) they won’t provide you with the 10% discount they offer which we had purchased before. We didn’t want to do the two parks in the same day (the safari isn’t feasible for most people unless you buy fast passes) and it closes at 4pm. They really have to be done on two separate days. The breakfast buffet was very hectic and unenjoyable. A lot of people pushing to get food an tea (there is usually a second buffet in the back of the area) and suggest you go for that one unless it’s close to the end of the buffet time. They are missing hot tea refills and milk so that is difficult if you need your morning caffeine. I wouldn’t book more than two days at this resort. "

"The pool was great, shallow and therefore very warm, but due to the design lots of areas to get away from people and seperate kids pool area. The rooms were comfy and bathrooms pretty clean. Sweeping behind the doors is something all hotels should check as there were long black hairs behind the door which was not very pleasant. The breakfast buffet has a very large selection, food is pre cooked so things like eggs or bacon or hash browns lose freshness unless you wait for a fresh batch. But selection very good. Improvements I would suggest would be to allow pool bar/ laundry etc to be charged to your room. Paying for everything cash or card as you go is annoying as who wants to have cash or card on them by the pool? The other thing was checkout and the bus to airport. The checkout guy told me to wait ten minutes whilst housekeeping checked the room. I told him I would sit and wait in corner of the lobby. He never came back. 40 mins later I tried to get on the bus and told I needed to checkout. I went back to desk, guy apologises for forgetting and another guy tells me I can now get on the bus. I walk back to the bus. The bus guy says I need a ticket from housekeeping. I go back to the front desk, the desk guys says no just get on the bus! In the end I had to get bus guy to reluctantly come with me to the desk so they could talk to each other - and eventually I was let on the bus! Things like this really should not happen! But little gripe for an overall pleasant stay."

"Amazing "

"Great hotel with the most incredible staff"

"With one major caveat, we loved this property. Nice rooms, beautiful trees, and great facilities for kids. However, the beach is absolutely awful. Completely covered in seaweed and trash. Doesn't look anything like the official pictures. Smells like rotting fish, so it's not enjoyable to hang out in that area. For a beach resort, it's totally unacceptable. Really hope the hotel can work on this, because it's a lovely place otherwise!"

"There was construction outside our window and our only view. The bed was very uncomfortable. "