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The Ritz-Carlton, Guangzhou

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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Premium bedding, down duvets, pillow-top beds, minibar
View from Room

Overview of The Ritz-Carlton, Guangzhou

The Ritz-Carlton, Guangzhou

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

  • Popular LocationGuangzhou Library1 min walk
  • Popular LocationGuangdong Museum12 min walk
  • Popular LocationGuangzhou Opera House17 min walk
  • AirportGuangzhou (CAN-Baiyun Intl.)30 min drive

Choose dates to view prices

About this area

Guangzhou

Located in Guangzhou's Tianhe neighbourhood, The Ritz-Carlton, Guangzhou is in the business district and near a metro station. Beijing Road Pedestrian Street and Taikoo Hui are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chimelong Paradise and Chimelong Water Park. Looking to enjoy an event or a game while in town? See what's happening at Tianhe Stadium or Guangdong Olympic Stadium.
Popular Location

What's nearby

  • Guangzhou Library - 1 min walk
  • Flower City Square - 10 min walk
  • Guangdong Museum - 12 min walk
  • Guangzhou Opera House - 17 min walk
  • Canton Tower - 9 min drive

Getting around

  • Guangzhou Railway Station - 9 min drive
  • Liede Station - 10 min walk
  • Baiyun International Airport (CAN) - 30 min drive

Restaurants

  • FOODS — 1 min walk
  • Lai Heen — 1 min walk
  • Caffe Mondo - 7 min walk
  • The Happy Monk - 10 min walk
  • Hooley's Irish Pub and Restaurant - 10 min walk

About this property

The Ritz-Carlton, Guangzhou

Luxury Guangzhou hotel in Tianhe, near Canton Tower
This smoke-free hotel features 5 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 351 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include 24-hour room service, DVD players and LCD TVs.
The Ritz-Carlton, Guangzhou offers 351 forms of air-conditioned accommodation with DVD players and minibars. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 37-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 248 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Malay

Business services

  • Business centre
  • Conference centre (10764 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV/satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 7 March 2021 to 31 July 2021 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 248 per person (approximately)
  • Rollaway bed fee: CNY 350.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guangzhou Ritz-Carlton
Ritz-Carlton Guangzhou
Ritz-Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou Hotel
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
The Ritz Carlton Guangzhou
The Ritz Carlton, Guangzhou
The Ritz-Carlton, Guangzhou Hotel
The Ritz-Carlton, Guangzhou Guangzhou
The Ritz-Carlton, Guangzhou Hotel Guangzhou

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 138 out of 207 reviews
5 - Excellent 67%
Rating 4 - Good. 43 out of 207 reviews
4 - Good 21%
Rating 3 - Okay. 11 out of 207 reviews
3 - Okay 5%
Rating 2 - Poor. 9 out of 207 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 207 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Upgraded our room to a suite and the club lounge was fantastic. All of the employees were amazing, especially Maddie in the lounge. She took care of everything we needed.
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel overall. There was a small issue related to the availability of breakfast items, but it was properly resolved to my full satisfaction.
Stayed 2 nights in Dec 2020

3/5 Okay

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable stay in Ritz-Carlton
So bad
Stayed 4 nights in Sep 2020