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Reviews of Kasa Hotel & Suites

3 out of 5
Kasa Hotel & Suites
Calle Juventino Rosas No. 444, Irapuato, GTO

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 151 reviews" "
Rating 8 - Good. 46 out of 151 reviews" "
Rating 6 - Okay. 10 out of 151 reviews" "
Rating 4 - Poor. 6 out of 151 reviews" "
Rating 2 - Terrible. 10 out of 151 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ARMANDO

Stayed 2 nights in Apr 2024

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
The rooms are not quiet as nice as the pictures. The roof top serves a wonderful Sunday Buffet It seemed the rest of the week all tables and chairs are stored away. The daily buffet downstairs was very good> The Location is perfect if you want to walk into Historical district. The room was quiet. We slept well in a comfortable bed and pillows. The AC didn't work but as soon as we asked at the desk 2 men were sent to correct that and was fine after that. The front desk was always courtesous and very polite.
Stayed 2 nights in Nov 2023

6/10 Okay

Irasema

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
El servicio del personal bueno, pero las habitaciones muy sucias, encontramos cabellos en la regadera y en el piso de nuestra habitación.
Stayed 1 night in Oct 2023
Response from Kasa Hotel & Suites on 8 Nov 2023
Hola excelente día, un gusto saludarle. Agradecemos mucho su comentario se pondrá en acción para que en su próxima visita sea una experiencia diferente. Muchas gracias, saludos.

8/10 Good

Nestor

Stayed 6 nights in Aug 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gilberto

Stayed 1 night in Jul 2023

10/10 Excellent

Ma de la luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me ayudaron
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business class hotel
Nice clean hotel, convenient to downtown. Great breakfast buffet.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clearly one of the best hotels in town, Kasa provides excellent housing & business needs for your trip. It costs a bit more, but it is worth the cost.
Stayed 2 nights in Apr 2021

10/10 Excellent

Zaniath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Zaniath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is good
Stayed 1 night in Jul 2020

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good the employees were very friendly.
Stayed 5 nights in Feb 2020

4/10 Poor

Angelica, Mexico City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Muy mal servicio, el hotel tiene muchas deficiencias, nos quedamos al principio en una de las habitaciones viejas del hotel, y a la mañana siguiente no teníamos agua caliente, nos cambiaron a una de las suites, las que por cierto solo son $100.00 pesos mas de lo que pagamos, esta si tenia agua caliente pero tuvimos problemas con la televisión, no servia porque se iba la señal, las habitaciones están re modeladas pero no están bien aisladas, escuchamos todo lo que decían en la habitación de alado y para colmo olía a caño el baño y el lavabo estaba tapado, terrible noche la que pasamos. el staff es amable pero no fue suficiente.
Stayed 2 nights in Feb 2020

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
The staff is very friendly I will definitely come back to stay there again.
Stayed 2 nights in Jan 2020
Response from Carolina Rodriguez on 21 Jan 2020
Thank you very much, it is a pleasure to assist you.

10/10 Excellent

Pavel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great location
The hotel has a very good location, close enough to the downtown to go for a walk, but far enough to have a very quiet good night sleep. The room and bathroom are very clean, a bit small and dated but overall good enough. I did not tried the hotel restaurant but it looked and smelled very nice, probably worth to check it out too. The staff are very accommodating and friendly, there was always someone at the desk in case you needed something, even at midnight like in my case. I highly recommend this hotel if you intend to visit the city and make the most out of it.
Stayed 2 nights in Jan 2020
Response from Carolina Rodriguez on 21 Jan 2020
Thank you very much, it is a pleasure to assist you, we hope to see you soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My famili and I stayed a this property for about 6 days, the staff and hotel property are good and clean. However, we endup we bed bug bites. We were moved to a different room for just one day. Unfortunately now we have to clean and disinfect every clothing we have brought back to the US. Be aware if you stay on this property.
Stayed 6 nights in Aug 2019
Response from g.operativo on 29 Oct 2019
Lamentamos mucho su mala experiencia,lo invito aprobar nuestro servicio nuevamente, para que sea Juez y se de cuenta que se erradico en problema y que se tomo acción de inmediato.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service. Everyone is very friendly and take there time with you. The only two persons that I had issues with was Laura and Carmen both are at the kitchen service they had really bad attitude like they don’t like there job. I’m sure there’s other people that would appreciate to have a job.
Stayed 9 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walking distance to downtown, restaurants, parks, coffee shops, and shopping. The buffet breakfast was good, though we didn’t know we could ask for pancakes and bacon until our last day! Fresh squeezed oj every morning was a plus!
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Spoilady, San Bernardino, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At first i got a room that didnt like, but it chosen by me for the price, but i requested to transfer to a better room no matter if i had to pay the difference, i was given a better room, but staff said for same price, that was so nice of them :) Brkfst buffet style was included, a lot to choose from, very happy with service.
Stayed 1 night in Aug 2018

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

8/10 Good

Laura, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary breakfast buffet was excellent; stay was pleasant with exception of bathroom towels. They were stained and a not so pleasant smell.
Stayed 1 night in Jul 2018

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to repeat
Great hotel, amazing service, clean and quiet
Stayed 1 night in Jul 2018

10/10 Excellent

Zaniath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and service excellent
Stayed 2 nights in Mar 2018

10/10 Excellent

Carlos, Houston, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very friendly staff. Anything you need is walking distance.
Stayed 2 nights in Oct 2017

10/10 Excellent

Raul, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I really enjoyed my stay here. The room was spacious, comfortable, and modern. The complementary breakfast was also good. Hotel was at a five minute walk to the plaza.

10/10 Excellent

claudia, magno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The employer friendly, the buffer very good and I feel comfortable I like it

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy confortable, limpio y silencioso, la verda un lugar muy bueno para descansar
Stayed 2 nights in Apr 2024

8/10 Good

Abdiel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Para viajes ejecutivos, es buena opción.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno solo que no hay servicio de cafeteria despues de las 8
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilfredo Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Feb 2024

8/10 Good

Nestor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente ubicacion
Stayed 1 night in Jan 2024

10/10 Excellent

Ignacio Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Carlos

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Buena atencion.
Stayed 1 night in Dec 2023

10/10 Excellent

Mónica Guadalupe

Liked: Staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Nov 2023

8/10 Good

Hiromasa

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Juan Pablo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Algunas áreas de oportunidad
En general estuvo bien físicamente hablando del lugar, sólo que no habían revisado el check-in de la aplicación no permitíendome entrar en un comienzo y no entregaron los controles del clima y la televisión
Stayed 1 night in Jul 2023

10/10 Excellent

Jose g

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones form8dables
Estuvo fenomenal todo muy bien la jente el lugar ....un 11
Stayed 3 nights in Jul 2023

10/10 Excellent

Heriberto

Stayed 1 night in Jun 2023
Response from CARO on 26 Jun 2023
Me presento Carolina Rodriguez.Sr.Heriberto buen dia, es un placer poder atenderle.Lo esperamos pronto.

6/10 Okay

Mayra noemi

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Srita. on 26 Jun 2023
Srita.Mayra, siempre será un placer atenderle, me gustaria saber que podemos mejorar, sera un placer poder atender sus coemtarios.la esperamos pronto.

10/10 Excellent

Mytzi Milena

Stayed 1 night in Apr 2023

2/10 Terrible

Monica

Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien
Stayed 4 nights in Apr 2023

10/10 Excellent

Israel Martin del Campo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar muy agradable .
Stayed 1 night in Mar 2023

10/10 Excellent

Luis Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2023