Title: Hotel Villa de la Plata Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=11610702&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa de la Plata Guests find tranquility at this peaceful retreat or enjoy splashing in the pool, while children have their own space to play and explore at their own pace. ## Photo gallery for Hotel Villa de la Plata ![Indoor pool - Hotel Villa de la Plata (Guanajuato)](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/c2606202.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Villa de la Plata (Guanajuato)](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/6ca66b96.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily continental breakfast - Hotel Villa de la Plata (Guanajuato)](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/d94c5600.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Villa de la Plata (Guanajuato)](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/045700b4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Villa de la Plata (Guanajuato)](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/474ffc2e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa de la Plata welcomes travelers with continental breakfast in a picturesque setting. The property features a garden retreat, refreshing pool, and convenient WiFi access. Adults relax on the sunny terrace while children make the most of the playground. ## Reviews 6.2 ## Popular amenities - Pool - Breakfast included - Parking included - Free Wi-Fi - Restaurant - Gym ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=11610702&PinnedHotelID=11610702&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Standard Room, 1 Double Bed ![Standard Room, 1 Double Bed | Iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/ae3f6a5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights TV Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds | Iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/dfe614aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights TV Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 4 - 2 Double Beds ### View all photos for Standard Suite, 1 Bedroom ![Standard Suite, 1 Bedroom | Iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/12000000/11620000/11610800/11610702/1c113f75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Bedroom ### Highlights Separate dining area Kitchenette Fridge TV Sofa bed - single Separate bedroom Private bathroom Microwave - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Double Sofa Beds ### Superior Suite, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Kitchenette Fridge TV Sofa bed - single 2 bedrooms 2 bathrooms - 2 bedrooms - Sleeps 6 - 1 Queen Bed, 2 Single Beds and 2 Double Sofa Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGuanajuato-Hotels-Hotel-Villa-De-La-Plata.h11610702.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGuanajuato-Hotels-Hotel-Villa-De-La-Plata.h11610702.Hotel-Information) ## About the area Guanajuato is home to Hotel Villa de la Plata. Bocamina San Ramon and Iglesia de San Cayetano are local landmarks, and travellers looking to shop may want to visit Hidalgo Market and Plaza Alaïa Guanajuato. [Visit our Guanajuato travel guide](https://www.expedia.co.uk/Guanajuato.dx7400) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03662%2C-101.25613&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=L-3NhcMsEyuBok0-C22I2k6Z1Po=) Carretera a Valenciana Km. 3, Guanajuato, GTO, 36240 ### What's nearby - ![Campus and buildings of the University of Guanajuato (Universidad de Guanajuato)](https://images.trvl-media.com/place/6168123/9e918038-7f15-4cbd-8ffe-7bebdd4d8adc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University of Guanajuato 5 min drive \- 1.9 miles - ![Juarez Theater Guanajuato Mexico](https://images.trvl-media.com/place/6168103/be77ef15-f6f8-47a3-b17c-2329965c19f3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Juarez Theater 6 min drive \- 1.7 miles - Macrocenter I 10 min walk \- 0.6 miles - Alley of the Kiss 4 min drive \- 1.7 miles - Mummies Museum 5 min drive \- 1.7 miles ### Getting around - León, Guanajuato (BJX-Del Bajío) 40 min drive ### Restaurants - Comedor Real 17 min walk - Hacienda El Fresno 3 min drive - Los Erizos 14 min walk - Restaurante La Huerta Café 3 min drive - El Trompo de San Javier 17 min walk ## About this property ### Hotel Villa de la Plata Property highlights Consider a stay at Hotel Villa de la Plata and take advantage of free continental breakfast, a terrace and a garden. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services. You'll also find perks such as: - An indoor pool - Free self-parking - A 24-hour front desk, a front desk safe and luggage storage Room features All 51 rooms feature comforts such as free WiFi and free bottled water. Extra amenities include: - Bathrooms with showers - 32-inch TVs with cable channels - Cots/infant beds and daily housekeeping ## Similar properties ![Premier House | Front of property](https://images.trvl-media.com/lodging/61000000/60620000/60617300/60617296/a94ff2fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Mellado by Grupo Afekto Guanajuato - Breakfast included - Parking included - Free Wi-Fi - Housekeeping [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=60617296&PinnedHotelID=60617296&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/8000000/7470000/7461800/7461705/78a6115d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Sangre de Cristo Zona Centro - Free Wi-Fi - Laundry room - Housekeeping - 24/7 front desk 6.4 97 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=7461705&PinnedHotelID=7461705&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15370000/15362800/15362770/3364c994.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hospederia Del Truco 7 Zona Centro - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Free continental breakfast available daily 8:30 AM to noon - A bar/lounge - A restaurant ### Things to do - Gym - Indoor pool - Playground ### Family friendly - Cot (surcharge) - Indoor pool - Playground ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible path of travel ### More - Designated smoking areas ## Room amenities ### Bedroom - Cot (surcharge) ### Bathroom - Hair dryer (on request) - Private bathroom - Shower ### Entertainment - 32-inch TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Iron/ironing board on request ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are available for MXN 200 per night ### Payment types at the property ## Important information ### Optional extras - Crib (infant bed) fee: MXN 200 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Villa Plata Guanajuato Hotel Villa Plata Villa Plata Guanajuato Hotel Villa de la Plata Hotel Hotel Villa de la Plata Guanajuato Hotel Villa de la Plata Hotel Guanajuato ## Frequently asked questions ### Does Hotel Villa de la Plata have a pool? ### Is Hotel Villa de la Plata pet-friendly? ### How much is parking at Hotel Villa de la Plata? ### What time is check-in at Hotel Villa de la Plata? ### What time is check-out at Hotel Villa de la Plata? ### Where is Hotel Villa de la Plata located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Villa de la Plata Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.8 Location ### 6.6 Staff & service ### 6.0 Property conditions & facilities 10 - Excellent 7 8 - Good 14 6 - Okay 16 4 - Poor 6 2 - Terrible 10 ## Reviews ### 2/10 Terrible #### Adrian 29 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not good ##### Adrian Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Alex 17 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bonito hotel Muy bueno todo excelente ##### Alex Stayed 2 nights in Sep 2019 ### 2/10 Terrible #### Hector 17 Sept 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Desilución Me sentí engañado la habitación de la primera noche era de ua tarifa de 500 pesos, una TV Antigua, diría de museo ni servía. Nos cambiaron de habitación de mejores condiciones una TV de pantalla pero solo se veía un canal, aunque parezca incredible, aunque incluía el desayuno, éste era muy pobre. ##### Hector Stayed 2 nights in Sep 2019 ### 2/10 Terrible #### Verified traveller 23 Jul 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No tiene WiFi No tiene Teléfono en la Habitación La cama no es un colchón, es una colchoneta Las cortinas, viejas y sucias Las sabanas pésimas, etc. ##### Verified traveller Stayed 1 night in Jul 2019 ### 6/10 Okay #### Verified traveller 29 Dec 2018 Disliked: Cleanliness, property conditions & facilities, room comfort No me gusto las instalaciones son habitaciones muy frias, no te ponen un cobertor extra. El jabon tampoco papel higienico del corriente (comento por lo que se pgo por hbitacion creo que debe de ser mejor calidad. ) ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Verified traveller 17 Oct 2018 Disliked: Staff & service #### Hotel con alberca climatizada Bueno por si quieres relajarte además cuenta con vapor y un gimnasio pequeño. ##### Verified traveller Stayed 2 nights in Oct 2018 ### 6/10 Okay #### Verified traveller 16 Sept 2018 Disliked: Staff & service, room comfort el Hotel un poco alejado del centro de la ciudad, las instalaciones estaban bien pero no era lo que yo esperaba, el personal de la recepcion eran algo distraídos ya que adquirimos un paquete con ellos para conocer los lugares turísticos y jamás nos hicieron la reservación por lo que perdimos más de 2 horas esperando a que nos dieran una respuesta ##### Verified traveller Stayed 2 nights in Sep 2018 ### 2/10 Terrible #### Merscali, Sonora Mex 13 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Deja mucho que desear Los jardines son lindos, pero las habitaciones atestaban a gas, el inmobiliario es viejo, y si a eso le sumas la atención nefasta de el personal de recepción pues peor aún, tube que Canselar mi pago y estadía ahí. Me fui para el hotel Castillo Santa Cesilia y algo totalmente distinto. Este último muy muy recomendable ##### Merscali Stayed 2 nights in Aug 2018 ### 10/10 Excellent #### Jesus, Culiacán Sinaloa México 27 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely place to stay with the family. The view is nice even if you have de road beside because it has not much traffic. The pool is protected and warm and is a good place to go with the kids. ##### Jesus Stayed 2 nights in Jul 2018 ### 10/10 Excellent #### Mily, Tijuana, B.C. 5 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Me encanto el hotel se siente un clima agradable. Me encanto el estilo del hotel, sus instalaciones estan muy bien. Me encanta todo lo que tiene aunque no lo use por que llevaba muy poco tiempo. Los de recepcion tienen un trato agradable. Tienen buenos desayunos. Y sus camas son muy comodas que en otros lugares. ##### Mily Stayed 4 nights in Jun 2018 ### 8/10 Good #### FRANCISCO, CDMX 2 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel agradable, no muy retirado del centro Muy buena ubicación, muy agradable el sitio, se disfruta es un sitio tranquilo para descansar. Requiere mantenimiento a su sala de ejercicio, pero es accesible para ejercicio ligero. ##### FRANCISCO Stayed 1 night in Jun 2018 ### 6/10 Okay #### Verified traveller 26 Jun 2018 Liked: Staff & service This hotel seems to have seen better days. Beds and bathrooms would need an update, the suite did not seem to be the cleanest of places. People were nice and helpful. Bar was closed. ##### Verified traveller Stayed 2 nights in Jun 2018 ### 4/10 Poor #### Alma, Guanajuato 25 Jun 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel en deterioro, PERSONAL FRUSTRADO!!! La primer habitación que nos ofrecieron tenia muy mal olor a humedad y a ropa sucia, la segunda 201 tenia un charco de agua sucia en el baño, las llaves de lavamanos una no funcionaba y en la otra salia muy poca agua, las sabanas estaban también sucias, y en la cocineta había una gotera del techo que cae a la barra, los sillones de madera crujen mucho como si se fuesen a romper al sentarse y lo mismo pasa con la cama, el botones nunca nos llevo el control de la TV a pesar de pedirselo. Nuestra reservacion contaba con desayuno, nos dijeron que continental (cafe, fruta y yogurth), y no nos lo quisieron conjuntar con otro para solo agregar huevo al gusto, de hecho el mesero se mostró muy poco servicial al decirnos que aunque el mantel de nuestra mesa estaba sucio con grasa y chorizo.. literal!!!! que no podía cambiarlo que se los prohibían, se le pidió rotarlo al menos y nos dijo que no le permitían tampoco eso, así que nosotras mismas tuvimos que realizarlo para no tener que comer sobre un mantel poco higiénico, se molesto el mesero al pedirle un limón para la fruta y ya mejor nos lo mando con otra mesera quien si fue muy amable. El hotel requiere de personal que no este frustrado con su labor, pues esa es la impresión que este mesero nos dió. Les ayudaría capacitar a su personal en atención y servicio al cliente. Al solicitar en recepción los boletos del desayuno, con molestia indicaron, ahhh son de los de expidia!!! Salimos con muy mala experiencia de este "HOTEL". ##### Alma Stayed 1 night in Jun 2018 ### 6/10 Okay #### Brenda, CDMX 25 Jun 2018 Hotel familiar, bonito aunque un poco descuidado, el desayuno no incluye prácticamente nada y el personal del restaurante es poco "amistoso" por no decir grosero ##### Brenda Stayed 1 night in Jun 2018 ### 8/10 Good #### Carlos, Tecamac 23 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel agradable muy buena estancia, solo recomendaría que en los desayunos tuvieran mas variedad, y los jugos fueran naturales, no de empaque. ##### Carlos Stayed 2 nights in Apr 2018 ### 4/10 Poor #### Verified traveller 4 Apr 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Over priced, The rooms where dirty, not confortable and feld unsafe. ##### Verified traveller Stayed 1 night in Apr 2018 ### 4/10 Poor #### Verified traveller 28 Mar 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Gran error el hospedarse La decoración es vieja y deteriorada. En el baño la tina no dan ganas de usarla ya que esta toda percudida. La regadera está muy abajo y no permite bañarte adecuadamente. El restaurante se tardan mucho en atenderte y lo cierran muy temprano antes de las 19:00 No cuenta con aire acondicionado. Tampoco ventilador ##### Verified traveller Stayed 3 nights in Mar 2018 ### 8/10 Good #### Verified traveller 5 Jan 2018 Liked: Cleanliness, property conditions & facilities Cómodo para pasar unos días en Guanajuato , solo si tienes Villa y quieres encender la chimenea asegúrate de que tengan leña desde temprano , si vas a recepción por la noche a pedirla , ni caso te hacen ##### Verified traveller Stayed 2 nights in Dec 2017 ### 8/10 Good #### Verified traveller 27 Dec 2017 Liked: Property conditions & facilities Disliked: Cleanliness, room comfort #### Habitación sucia En la cama que use había cabellos largos y no olía a limpia. Abajo de la cama había mucho polvo y una botella de refresco ##### Verified traveller Stayed 1 night in Dec 2017 ### 6/10 Okay #### Verified traveller 1 Dec 2017 Disliked: Room comfort Room not as advertised, poorly maintained room, facilities need updating. ##### Verified traveller Stayed 7 nights in Nov 2017 ### 6/10 Okay #### JUH, León, Mex. 28 Oct 2017 #### Hotel agradable tipo rústico mexicano. Muy limpio en general, bonitos jardines, alberca techada algo deslucida, restaurante típico buena elección para almorzar, sólo qué los colchones algo vencidos. ##### JUH Stayed 1 night in Oct 2017 ### 2/10 Terrible #### Pepe , México 24 Aug 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### NO DESPERDICIEN SU DINERO El 5 de agosto de 2017, nos hospedamos en este hotel, mi hijo, mi esposa y un servidor, pagando MXN$2,649.00 por una noche. El hotel está increiblemente sobrevaluado: 1\. La atención: - Es malisima, parece que te hacen un favor, en particular el atención en el restaurante es la peor, no se es porque están mal pagados o simplemente nos les gusta su trabajo. 2\. Los alimentos: - El desayuno incluido es muy malo, raquítico, sin sazón, la fruta al parecer les sobró del día anterior, se aprecia que esta oxidada, la presentación de los alimentos pésima, las instalaciones muy sencillas, etc 3\. La habitación: - Nos hospedamos en la habitación número 12, bueno, no acabaría nunca de describir los fallos, sin embargo destacaría las camas incómodas, los muebles viejos deteriorados (con partes rotas), paredes sucias, las sábanas sin suavizante, las toallas deshilachadas, la cortina del baño llena de hongos, la altura a la que se encuentra situada la regadera muy baja, si mides 1.50 de estatura o menos, no tendrás problemas, etc, Anexo algunas fotografías. EN RESUMEN ESTÁ GENTE NO TIENE IDEA DE SU NEGOCIO, PERO COBRA COMO SI SUPIERA. ##### Pepe Stayed 1 night in Aug 2017 ### 4/10 Poor #### Verified traveller 17 Aug 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Hotel muy caro para las condiciones de la habitaci La ciudad muy bonita, colonial, para disfrutarla caminando. ##### Verified traveller Stayed 2 nights in Aug 2017 ### 10/10 Excellent #### Martha 21 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todos muy serviciales, muy limpio toda la habitación, el Pent house con todos los servicios, llegamos en menos de 10 mins al centro ##### Martha Stayed 1 night in Jul 2017 ### 6/10 Okay #### R, Los Angeles 11 Jul 2017 Disliked: Property conditions & facilities, room comfort #### Not what I would call a 4 star hotel The outside of this place is beautifully landscaped and well kept. It's the inside of the rooms and the services that need help. First of all the wifi is only accessible in the lobby. The wifi that is supposed to service the rooms doesn't work and the hotel has done nothing to fix it. Secondly the bathroom of the room we were in was in terrible shape. When you step in the tub it felt unstable. Like it was going to fall through the floor. The tile around the tub was cracked, old and gross. No AC or even a fan is in the room so it was really stuffy. The windows were impossible to open so that didn't help. Very misleading when you first arrive. With the outside of the hotel being so well kept, you would assume the inside would match, but it doesn't. ##### R Stayed 1 night in Jun 2017 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Grand Velas Los Cabos - All Inclusive](https://www.expedia.co.uk/Los-Cabos-Hotels-Grand-Velas-Los-Cabos-All-Inclusive.h15407425.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Las Ventanas al Paraiso, A Rosewood Resort](https://www.expedia.co.uk/Los-Cabos-Hotels-Las-Ventanas-Al-Paraiso.h41895.Hotel-Information) > > [Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Family-Selection-At-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h29093099.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - 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