My original assigned room for 4 people was much too small so I asked if they had a more spacious room. They immediately, switched us to a much bigger room, no questions asked, no extra charge. In addition, my flight back home was at 9:30pm, hotel checkout is 1pm. I asked if we could keep the room past the checkout time so that we could keep our luggage there and so we could rest before heading to the airport at 7pm. They offered to extend my hotel stay an extra day AND at half the price of my original daily rate (which was already a great deal). I happily took up on their offer. Because of their courtesy my family and me enjoyed an extra morning and afternoon in the City as we left the hotel at 7pm (as opposed to 1pm).