All of the staff really made us feel at home. We were well taken care of , especially by Omar. Nicely furnished and designed. Great location near the action, but far enough away to avoid most noise and experience the quainter vibes of Guanajuato, Included breakfast was very good (omelets, huevos rancheros, hotcakes, a couple of others), We were upgraded to the Capela Room after two nights of five. The room is very nice and comfortable, but the terrace was awesome. Can see steeples, here music in the background and relax. We stayed for the first two nights in the Chavez Morado room. It's a window facing the inside of the building and the stairway. While it is a small hotel, other guests past your room window going up and down the stairway.