Breakfast, lunch, dinner served; Mexican cuisine

Reviews of Quinta Real Guadalajara

5 out of 5
Quinta Real Guadalajara
Av. Mexico 2727 Col. Vallarta Norte, Guadalajara, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1008 reviews" "
Rating 8 - Good. 173 out of 1008 reviews" "
Rating 6 - Okay. 66 out of 1008 reviews" "
Rating 4 - Poor. 28 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Business traveller
Nice Hotel.
Stayed 1 night in Mar 2024
Response from Karis on 28 Mar 2024
Dear guest, thank you for your feedback and comments.Kindly regardsK. Meneses

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing hospitality.
Stayed 2 nights in Mar 2024
Response from Karis on 25 Mar 2024
Dear huest, thank you for your feedback. It was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

Juan

Stayed 3 nights in Feb 2024
Response from Karis on 23 Mar 2024
Estimado huésped, gracias por su evaluaciónreciba un saludo cordialK. Meneses

10/10 Excellent

OMAR F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in GDL by far!
Stayed 3 nights in Feb 2024
Response from Karis on 27 Feb 2024
Dear guest, thank you for your comments, it's was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

Ty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect hotel in the center of Guadalajara.
Stayed 2 nights in Feb 2024
Response from Karis on 27 Feb 2024
Dear guest, thank you for your comments, it's was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly a d attentive staff
Stayed 1 night in Feb 2024
Response from Karis on 27 Feb 2024
Dear guest, thank you for your comments, it's was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUAINT, WELL DESIGNED, VERY NICE ROOMS BEAUTIFULLY FURNISHED. GREAT RESTAURANT AND BAR ON SITE GRACIOUS STAFF
Stayed 3 nights in Feb 2024
Response from Karis on 21 Feb 2024
Dear guest, thank you for your comments.It was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Mexican style hotel with all amenities in safe area
Stayed 3 nights in Feb 2024
Response from Karis on 20 Feb 2024
Dear guest, thank you for your feedback. It was a pleasure to know your stay was goodWe look forward to see you again soonK. Meneses

10/10 Excellent

Enrique

Stayed 4 nights in Feb 2024
Response from Karis on 21 Mar 2024
Estimado huésped, gracias por su evaluación, Nos satisface saber que su estancia fue grataReciba un saludo cordialK. meneses

10/10 Excellent

Linda Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not only beautiful but the staff and service was excellent. I’d definitely stay here again.
Stayed 6 nights in Feb 2024
Response from Karis on 17 Feb 2024
Dear guest, thank you for your feedbackIt was a pleasure to know your stay was goodWe look forward to see you again soonK. Meneses

10/10 Excellent

Poulette

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, very nice, all the staff were super friendly. The only thing I didn’t like was that day didn’t clean the coffee maker and the mugs every day!
Stayed 3 nights in Feb 2024
Response from Karis on 14 Feb 2024
Dear guest, thank you for your feedback.Well take actions for improve our services.We look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

Magali, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. I wanted to stay longer as everyone made me feel at home ☺️
Stayed 3 nights in Jan 2024
Response from Karis on 23 Jan 2024
Dear guest, thank you for your comments. It was a pleasure to know your stay was good.We look forward to see you again soonK. Meneses

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel leaves you wanting for nothing. The rooms have every amenity that I can think of having. The rooms are very comfortable and beautiful. The staff goes above and beyond for your every need, and they are all very friendly. This is a beautiful property in a great location.
Stayed 3 nights in Dec 2023
Response from Karis on 10 Jan 2024
Dear guest, thank you for your comments.It was a pleasure to know your stay was good.Kindly regarsK. Meneses

10/10 Excellent

Antonio, Stockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Dec 2023
Response from Karis on 31 Jan 2024
Estimado huésped, gracias por su evaluación.Le envió un saludo cordial. que pase buen díak. menesesGerente General

8/10 Good

Rachel

Travelled with partner, Travelled with group
It’s a great old hotel with real MX charm. This is our third time staying here and it might be our last. It feels a bit run down and service is iffy at best. It’s not near the places we’d like to be able to walk to and the restaurant is very expensive ($40pp for brunch) Pros: it’s super charming, Sunday brunch is a big deal and the musicians are fabulous. Rooms are quite large.
Stayed 2 nights in Dec 2023
Response from Karis on 10 Jan 2024
Dear guest, thank you for your feedback.Well take actions for imporve our servicesKindly regardsK. Meneses

10/10 Excellent

Alex

Stayed 2 nights in Dec 2023
Response from Kari on 2 Jan 2024
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadFeliz Año NuevoK. Meneses

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and cozy room
Very nice and cozy room it’s like my home thank you
Stayed 2 nights in Dec 2023
Response from Karis on 29 Dec 2023
Dear guest, thak you for your comments.We look forward to see you again soonK. meneses

10/10 Excellent

Jovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. Would definitely recommend to friends and family. When we return we will stay at our home away from home again.
Stayed 5 nights in Dec 2023
Response from Karis on 29 Dec 2023
Dear guest,thank you for your comments. It was a pleasure to know your stay was good.We look forward to see you again soonK. Meneses

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Karina on 16 Jan 2024
Estimado huésped, gracias por su evaluación.Reciba un saludo cordialK, Meneses

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful, rooms were quiet, luxury bedding, conveniences of a hairdryer, iron, safe and large closet, good in room coffee
Stayed 3 nights in Dec 2023
Response from Karis on 24 Dec 2023
Dear guest. Thank you for your commentsIt was a pleasure to know your stay was goodKindly regards K. MenesesGeneral manager

6/10 Okay

noemi

Travelled with family
Disliked: Staff & service, property conditions & facilities
The service on the restaurant no good
Stayed 2 nights in Dec 2023
Response from Karis on 15 Dec 2023
Dear guest, thank you for your feedback.Well take actions for improve our servicesKindly regardsK. Meneses

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Dec 2023
Response from Karis on 12 Dec 2023
Dear guest, thank you for you comments. It was a pleasure to know your stay was good.We look forward to see you again soonK. Meneses

8/10 Good

Juan David

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Yard Landscaping is great Restaurant offers great food and service, decoration on main areas was awesome
Stayed 7 nights in Nov 2023
Response from Karia on 7 Dec 2023
Dear guest, thank you for your comments. It was a pleasure to know your stay was goodKindly regardsK. MenesesGeneral Manager

10/10 Excellent

Rocio Caire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Karis on 29 Nov 2023
Estimado cliente, gracias por su evaluación.Reciba un saludo cordialK. Meneses

4/10 Poor

Gabriel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People are polite and helpul BUT they nickel and dime everything (including the cofee). The restaurant menu is very limited (food is average though). We stayed over a week and they never vaccum our room or refill the minibar. The worst was the smell coming our the bathroom all the time and the bathroom don't have windows or fan. The hotel has potential but needs more atention the little and medium details. We won't return to this hotel nothing bad but they are many other different and better opcions.
Stayed 8 nights in Nov 2023
Response from Karis on 29 Nov 2023
Dear guest, thank you for your feedback, i offer you an apolizage for this inconvenience.We'll take actions for improve our services.Kindly regardsK. Meneses

10/10 Excellent

Analine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from karis on 7 Dec 2023
Estimado huésped, gracias por su evaluación.Reciba un saludo cordialK. Meneses

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Karina on 14 Nov 2023
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Karis on 14 Nov 2023
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses

10/10 Excellent

Noemi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was neat an comfortable. Now it’s my favorite place.
Stayed 8 nights in Oct 2023
Response from Karina on 25 Oct 2023
Dear guest, thank you for your comment. It was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager

8/10 Good

Marci, Burlingame

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Old glory, beautiful hotel and grounds. Many staff were kind and super helpful including the concierge. However two of the desk staff, Eyal in particular, were rude and disrespectful— they pretty much ruined my experience. The brunch was gorgeous, several great juices, salads but not really a place for vegetarians…the seafood addition on Sunday was nil. Truly enjoyed the setting and chilaquiles.
Stayed 4 nights in Oct 2023
Response from Karis on 9 Oct 2023
Dear Mr. Marci,Thank you for taking the time to write this review.I sincerely apologize for his recent experience while visiting this property.We strive to ensure that all our guests leave satisfied.Thank you for bringing these issues to my attention. We will take action to improve immediately.SincerelyK. Meneses

4/10 Poor

Adrian

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor - Will not go back
At about 10 pm the pot light in the bathroom started dripping dirty water on the floor. I tired to call the front desk, but the phone did not work. I went down to the front desk and told them and that I wanted a new room. The response was poor they did not want to give me new room and wanted me to go and wait for the maintenance Man. He thought the issue was the AC set too low (19.5 C set by the last person in the room). They then wanted to fix the issue, clean up and hang a bucket. I went to the front desk and demanded a new room. They finally gave me one. At a "five star" hotel, this should be done immediately without question. Additionally, the carpeted rooms smelled of old smoke and need to be redone. That said the grounds were nice and the few items I ate at the restaurant were good, but the margarita was awful! I will not stay there again.
Stayed 2 nights in Oct 2023
Response from Karis on 9 Oct 2023
Dear Mr. Fisher,Thank you for taking the time to write this review.I sincerely apologize for his recent experience while visiting this property.We strive to ensure that all our guests leave satisfied.Thank you for bringing these issues to my attention. We will take action to improve immediately.SincerelyK. Meneses

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Oct 2023
Response from Karina on 9 Oct 2023
Dear guest, thank you for your comment. It was a pleasure to know your stay was good. We look forward to see you again soonK. Meneses

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the design of the hotel. Liked the restaurant and the food. Liked the location and accessibility.
Stayed 3 nights in Oct 2023
Response from Karina on 10 Oct 2023
Dear guest, thank you for your comments, it was a pleasure to know your stay was good.We look forward to see you again soonK. Meneses

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Karina on 5 Oct 2023
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses

6/10 Okay

Mariano

Liked: Property conditions & facilities
Needs renovation in rooms and staff training. Didn't even get coffee in the room after the first night
Response from Karis on 2 Oct 2023
Dear guest. Thank you for your feedback We’ll take actions for improve our services Best regardsK. Meneses

10/10 Excellent

ERLINDA CORTEZ

Travelled with family
The staff was the best. Property is beautiful and secure
Stayed 3 nights in Sep 2023
Response from Karis on 25 Sept 2023
Dear guest, thank you for your comments, It was a pleasure to know your stay was goodKindly regardsK. Meneses

10/10 Excellent

Caterina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Staff was very nice, rooms are super comfortable
Stayed 3 nights in Sep 2023
Response from Karina on 25 Sept 2023
Dear guest thank you for your comments.Kindly regardsK. Meneses

6/10 Okay

Daniela

Travelled with partner
Liked: Amenities
No lo calificaría como un hotel 5 estrellas, la habitación fue más pequeña de lo que mostraba en las fotos, la piscina estaba al fondo del restaurante por que era incómodo pasar por medio de algunas mesas, wifi inestable, tv muy básica, sin streaming como Netflix, habían mosquitos dentro de la habitación, nos picaron en casi todo el cuerpo peee a usar el repelente , simplemente muy decepcionada con la estadía en ese hotel. Yo no lo recomendaría.
Stayed 3 nights in Sep 2023
Response from Karina on 25 Sept 2023
Estimado cliente, gracias por su retroalimentación, le ofrezco una disculpa por los inconvenientes, tomaremos acción para mejorarSaludos cordialesK. Meneses

10/10 Excellent

Cagla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the grounds and the quiet atmosphere. Sunday brunch was great ! Rooms are specious and staff is very friendly.
Stayed 3 nights in Sep 2023
Response from Karina on 25 Sept 2023
Dear guest, thank you for your comments. It was a pleasure to know your stay was good.Kindly regardsK. Meneses

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service as always
Stayed 3 nights in Sep 2023
Response from Karina on 17 Sept 2023
Dear guest thank you for your comments It was a pleasure to know your stay was goodKindly regardsK Meneses

10/10 Excellent

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel to stay in. Very clean and maintained. Staff is excellent and definitely always provide great service. Jaime has been our go to concierge and always excels.
Stayed 3 nights in Sep 2023
Response from Karina on 12 Sept 2023
Dear guest, thank you for your comments, it was a pleasure to know your stay was good.Kindly regardsK. Meneses

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place from checking in and during our stay excellent experience definitely my place away from home staff is the best restaurant was great food very delicious room was clean and very nice staff friendly I rate this hotel 5 stars .
Stayed 3 nights in Aug 2023
Response from Karina on 9 Sept 2023
Dear guest, thank you for your review and comment, we are pleased to know that your stay was pleasant.We look forward to welcoming you again on your next visit to the cityKindly RegardsK. Meneses

10/10 Excellent

leticia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in, would definitely stay again
Stayed 3 nights in Sep 2023
Response from Karina on 6 Sept 2023
Dear guest. Thank you for your comments It was a pleasure toKnow your stay was goodKindly regardsK. Meneses

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
The personal..
Stayed 2 nights in Aug 2023
Response from KArina on 4 Sept 2023
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grataReciba un saludo cordialK. MenesesGerente General

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff extremely courteous and attentive Jamie the bellman, who offered to go to the currency exchange on my behalf and was appreciative of the act.
Stayed 3 nights in Aug 2023
Response from Karis on 6 Sept 2023
Dear guest. Thank you for your comments It was a pleasure toKnow your stay was goodKindly regardsK. Meneses

6/10 Okay

Julio

Travelled with family
Disliked: Amenities
Deben de mejorar la limpieza en la habitación y supervisar que siempre se dejen las toallas para el número de personas que se hospedan, también respetar el no molestar
Stayed 3 nights in Aug 2023
Response from Karina on 6 Sept 2023
Estimando huésped. Gracias por su retroalimentación. Le ofrezco una disculpa por esta falla. Tomaremos acción para mejorar nuestra atención. Reciba un saludo cordial O. Meneses

10/10 Excellent

Norma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely beautiful hotel and great customer service.
Stayed 4 nights in Aug 2023
Response from Karis on 21 Aug 2023
Dear guest, thank you for your comments.It was a pleasure to know your stay was good.We look forwardt to see you again soonK. Meneses

10/10 Excellent

Anna Wiles

Stayed 1 night in Aug 2023
Response from Karina on 9 Sept 2023
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Loved it , cozy and elegant at the same time
Stayed 2 nights in Aug 2023
Response from Karis on 31 Aug 2023
Dear guest, thank you for your comments.It was a pleasure to know your stay was goodWe look forward to see you again soonK. MenesesGeneral Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel estilo colonial, muy bonito, personal muy amable, buen restaurant😋😋. Recomendable .
Stayed 3 nights in Aug 2023
Response from Karis on 14 Aug 2023
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata,Reciba un saludo cordialK. Meneses