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Restautant was not open all day. Friendly staff, but receptionists were not up to par with management and bell boys. The bell boys gave excellent service, props especially to Martin and Javier! Air conditioner did not work in our room, though they said it was functional, which it wasnt. Bed sheets ...
We have enjoyed this hotel since it was The Crown Plaza. We love the new tower, very clean with a great views of Guadalajara. The staff is always friendly and ready to please. Hugo, the concierge, is amazing at providing detailed customer service. Highly recommend a dip in the pool.
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