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Reviews of The Gables Hotel

3 out of 5
The Gables Hotel
1 Annan Road, Gretna, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 458 reviews" "
Rating 8 - Good. 155 out of 458 reviews" "
Rating 6 - Okay. 57 out of 458 reviews" "
Rating 4 - Poor. 22 out of 458 reviews" "
Rating 2 - Terrible. 10 out of 458 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly rooms could be upgraded not a wide choice on menu,would stay again
Stayed 2 nights in Apr 2024
Response from NJ on 28 Apr 2024
Thank you for your feedback James. Your comments have been taken on board.

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a lovely room bar cracked sink in bathroom not a problem and cups had a few stains in them the breakfast was lovely and so was staff and the area was nice as well will go back again as i think it was just the room i was in with the cracked sink
Stayed 1 night in Apr 2024
Response from NJ on 26 Apr 2024
Thank you for your feedback Anthony. Your comments will be taken on board.

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast wasn’t bad only issue there were loads of little bugs all over our room and bathroom didn’t make us feel very comfortable with our 2 year old daughter finding bugs all over us in the night and everywhere in the bathroom staff helpful just the bug issue really needs to be fixed
Stayed 2 nights in Apr 2024
Response from NJ on 26 Apr 2024
Thank you for taking the time to leave a review. Your points raised will be dealt with accordingly and discussed with the relevant departments.

10/10 Excellent

colin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, myself & Poppy the whippet stay over for one night to shorten our journey from Lossiemouth - Scunthorpe, it was perfect and very dog friendly, food was good.
Stayed 1 night in Mar 2024
Response from Nic on 18 Apr 2024
Hi Colin,Thank you for the great review. Hopefully see you again in the near future :)

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Nic on 18 Apr 2024
Hi James,Thank you for the review. If you would like to discuss anything further please get in contact with the hotel

10/10 Excellent

Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and food and staff fab. Lovely and clean and warm too
Stayed 1 night in Mar 2024
Response from Nic on 18 Apr 2024
Hi Ann,Thank you for the great review. Hopefully see you again in the near future :)

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was so quiet and relaxing staff were lovely nothing was a problem to them .
Stayed 1 night in Mar 2024
Response from Nic on 18 Apr 2024
Hi Sylvia,Thank you for the great review, glad you enjoyed your stay. Hopefully see you again in the near future :)

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service, amazingly friendly staff, extremely pet friendly, fabulous breakfast. In short, there's not enough superlatives to do the Gables Hotel justice. It will be our go to place to stay on trips between Scotland and England
Stayed 1 night in Mar 2024
Response from NJ on 29 Mar 2024
Thank you very much for your positive review :)

8/10 Good

Lorraine

Travelled with group
Liked: Staff & service
Lorraine
We were met by a member of staff on arrival who has been there for many years and is always very pleasant and helpful with any questions we ask so we’ll done to you we went for breakfast and although the porridge was not to our liking the rest of it was very good and good value for money also the member of staff who served us was very chatty and friendly so we’ll done to you too we will be back again next year as we’ve been visiting your hotel for many years and it’s great value
Stayed 2 nights in Dec 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
We were here to look at it for a wedding venue. The whole place was cold tired and dirty. The receptionist could not be bothered to get out of her chair to check us in. Staff wearing coats. Plastic table cloths and microwaved food. Partner had upset stomach the following morning. Mould in bathroom. Shockingly bad.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, smelly and a total misrepresentation
Worst hotel room we have ever had the misfortune of staying in! Room 32! Filthy carpet which had endless marks and stunk. Horrible, old , uncomfortable mattresses that dipped in the middle and could feel the springs. Creaky bunk beds. Broken furniture The bathroom reeked of urine. The photos on the website and Hotels.com are a total misrepresentation and for the amount we paid, feels extremely unfair to its customers. Our room was rundown and should not be open to the public until given a full refurbishment. We try as a family to support independent, family run hotels, well this hotel is an embarrassment to that industry
Stayed 2 nights in Nov 2023

6/10 Okay

Jo

Disliked: Cleanliness, property conditions & facilities
Grubby hotel
Hotel looked nice from the outside but very deceiving once you walk through the door. Hotel room was grubby, carpets stained quite badly & the walls dirty. Bathroom tiles black with mould. Disgusted that I had to paid an extra £30 for one nights stay because I had my two very small Yorkie dogs with us.
Bedroom wall
Bedroom wall
Bedroom carpet
Bathroom
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service
This could be an absolute gold mine, but the rooms are tired and the attention to detail just isn’t there! The barman walked out during our meal, so there was no one serving for a short time! Not a great choice for vegans (evening meal), but the breakfast was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Savneet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Oct 2023

8/10 Good

Sandra

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall excellent. Rooms comfortable. Bathroom ok and clean Only downside was large cobweb in twin room complete with spiders - I don't like spiders . Would still recommend highly .
Stayed 1 night in Oct 2023

8/10 Good

paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room clean and comfortable and a wonderful breakfast would stay again
Stayed 1 night in Sep 2023

6/10 Okay

S

Liked: Staff & service
Good for a night's halt
I booked The Gables because it looked perfect for breaking our journey from our home to Scotland, was only a few miles off the M6, was dog-friendly and was not too expensive (though £15 for a dog was a bit excessive!). My greeting at reception was lovely and the receptionist immediately changed my room to a ground-floor one when I reminded her about our dog, there was ample parking, and it was easy to get from our room to the outside (bonus when you're travelling with a dog). We paid extra for breakfast (extremely good value) and it was delicious. I had some minor gripes: our room was small - especially with a dog - with nowhere to lay suitcases nor hooks to hang (eg) coats, and a little 'shabby', we could find nowhere nearby to buy a snack (though there were shops, chippies a short way down the road as we found too late!), and we couldn't find anywhere nearby to exercise our very energetic dog. The bath towels hadn't been changed but this was an oversight and would have been immediately dealt with had I mentioned it at reception (I made do with the clean hand towel being far too lazy to contact reception again!). If I travel that way again, none of my minor gripes would deter me from staying - they could all be managed now I know what they are - and I'd still recommend The Gables for a night's stop.
Stayed 1 night in Sep 2023
Response from Nicole on 2 Oct 2023
Thank you for your feedback. We appreciate all comments and we hope to see you again in future! :)

10/10 Excellent

Nicola

Stayed 1 night in Sep 2023

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Simon

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Paul

Stayed 1 night in Sep 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Well located hotel, good VFM accomodation @ Gretna
Hotel for a couple of nights while we had things to do in the Gretna locale ;) Easy to find with good parking. Check in friendly with a warm welcome. Staff made it easy to get bags to the room and were super helpful. Room was clean & excellent - comfortable bed, clean bathroom. Shower lacked water flow but did the job. Plenty of power sockets & Freeview TV. Comp. Prosecco & chocs. were a surprise addition to the room on arrival! Breakfast selection was good, & included gluten free options. Friendly staff. Evening food is from a limited menu (1 night only) &, to be honest, was not so good. Starter of Mushrooms with blue cheese dressing. Served on a small half moon plate - mushrooms skated everywhere when being cut.The dressing tasted sufficiently off to be inedible. Liver parfait was OK. Mains of King Prawn linguini and Steak (+£8). Side of garlic bread (good).Prawns were barely warm and didn't taste the best. Not all eaten and one removed half chewed as I feared for possible after effects. Linguini had a slightly slimy texture to it. Steak - chips nice & hot, steak (requested rare) was almost inedible and mostly left on the plate. The burgers coming out looked far better TBH. Drinks priced as you might expect. Evening bar staff friendly. The bar (while we were there) was well used. Were happy to provide ice bucket & glasses for fizz. Weather was good during visit & outside sitting space was pleasant.Just beware of the murder of resident crows circling before roosting!
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Unfortunately this hotel has gone down hill badly, unlike 10 years ago when we stayed there. In big need of an update all round. Minimal staff, that are multitasking. So disappointed to say the least.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel well located
A good hotel in an excellent location close to the motorway. Good dinner and breakfast. The room was in need of a little maintenance and updating but was quiet and comfortable. Good amounts of free parking.
Stayed 1 night in Aug 2023

4/10 Poor

Stephanie

Travelled with partner, Travelled with group
Disliked: Cleanliness
Our room, although spacious was covered in dust and inhabited by spiders. With the kitchen extractor fan located directly outside our bedroom window, it made sleeping difficult. Walls had been touched up with different colour paint and the skirting boards in the bathroom, haven’t seen a duster in many years! Although the food was lovely, the service delivered many mistakes during our food order, from items being missed or incorrect orders. Has the potential to be very beautiful but really does require an overhaul.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avery unique and beautiful location. The staff are very friendly and authentic. The people here make it special..
Stayed 1 night in Aug 2023

8/10 Good

Kate

Stayed 1 night in Aug 2023

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcoming hotel and staff
Very nice looking hotel, we had two rooms, one had been updated and the bathroom was modern with a large shower, the other room’s bathroom still had a bath and was a little dated. Breakfast was very nice, good choice of food and drinks and very tasty. Plenty of parking and within walking distance of the outlet village (about a mile away). All staff we met were friendly and welcoming. We would definitely return here.
Stayed 2 nights in Aug 2023

4/10 Poor

Eloise

Stayed 2 nights in Aug 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family overnight stay
We had a lovely overnight stay with a seven and a one year old. The hotel is extremely clean and comfortable, although the room looked a little bit tired. This in no way affected our stay though. The staff were lovely and the breakfast was AMAZING!!! There are shops within easy walking distance as well.
Stayed 1 night in Aug 2023

6/10 Okay

Naomi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed and on both occasions I had to speak to staff about noise. First time I was moved room due to noise from kitchen fans. The staff didn’t actually know what the noise was but sounded like a motorbike in the room. The second time I didn’t think it could happen again. This time my room window was next to the kitchen outlet fan that was pointing at the window. I had to ask for it to be switched off 3 times. It eventually went off after 10.30pm. The rooms are also dirty and smell damp. I won’t be back which is a shame because I would have stayed weekly for work. I have recorded the noise and tried to speak to staff but management are not interested.
Stayed 1 night in Aug 2023

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Sadly the room was rather tired and let down massively by the amount of mould in the bathroom. We only stayed overnight but this wasn’t a budget hotel and I would have hoped for better.
Stayed 1 night in Aug 2023

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room had not been cleaned properly. Lots of long black hair on the bathroom floor and toilet seat. Cobwebs with resident spiders in the bathroom (3) and bedroom (3). Mould in the shower. Our cooked breakfasts were disappointing. My poached eggs were like hard boiled eggs and my husband’s scrambled eggs were rubbery. Hotel decor is tired.
Stayed 1 night in Jul 2023

4/10 Poor

Shirley

Liked: Cleanliness
Disliked: Room comfort
Not wheelchair friendly
I thought as hotel mentioned being accessible and having accessible rooms this hotel would be suitable for me as a wheelchair user. I didnt find this at all. They did provide a ramp to navigate the steps but there is still a large lip to get over once at the top. The lenghty corridor with tight turns and numerous doors was horredous for my larger electric wheelchair to get through. I had to enter the room at a very tight angle to get in as the door did not open fully. They had upgraded us to a family room to 'give us more room' but due to postioning of bunk beds in room I couldnt get my wheelchair any further and had to store it just at the door.It seems that their definition of a wheelchair accessible bathroom was to have a walk in shower. We were told that none of there rooms have fully adapted bathrooms , only a few with walk in showers. So no shower seat , no raised toilet and no grab rails. This made my stay very uncomfortable, Im glad we had only booked one night. Im obviously writing this from an access point of view . I did find the hotel charming ,room was clean and bathroom immaculate. Did not use restaurant or bar as could not face trying to get out of room until it was time to leave.
Stayed 1 night in Jul 2023

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st choice 👌
Well appointed location set back from the road near the outside of the village. Quiet. plenty of patking , really friendly helpful staff. Bar and restuarant serving a good selection of we priced food. Plenty of selections for breakfast. Always my 1st choice when visiting the area .
Stayed 2 nights in Jul 2023

6/10 Okay

Naomi

Business traveller
Liked: Staff & service, property conditions & facilities
Friendly and helpful staff. Easy parking.
Stayed 1 night in Jul 2023

8/10 Good

Eileen

Stayed 2 nights in Jul 2023

8/10 Good

MICHEL

Stayed 1 night in Jul 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Dated
Rooms are very dated and could do with a thorough clean. Light fittings and other surfaces don’t need to be coated in dust and cobwebs. Windows can also be cleaned. Questionable stains on the carpets. Flickering bathroom lights. Mildly uncomfortable bed with a mattress that’s too small for the divan base. Could be much better, sorry.
Stayed 1 night in Jul 2023

10/10 Excellent

CLIFFORD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was perfect for our needs travelling further up Scotland. The staff were very friendly and helpful.
Stayed 1 night in Jun 2023

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Jun 2023