2/5 Poor
Verified traveller
Travelled with family
25 Feb 2020
Disliked: Staff & service, amenities, property conditions & facilities
The whole experience was extremely disappointing. From the moment we arrived at the reception and got very little information from the staff there to our departure. We arrived on a Thursday and were only given a sheet of paper with the list of services available and floors. We weren't given any information on skiing, or even told that it had closed for the day. When we asked again at reception the next morning about kids skiing lessons we saw on the kids club wall we were told that's only for those who arrive on a Sunday. Nobody told us there are tours available for non skiers, we only saw a note on a board on our last night. The restaurant is a nightmare, the level of noise makes it impossible to have a conversation over dinner so for us it became a mission to get food into us as fast as we could and leave. And staff don't clear plates until you leave, so if there is 4 of you in a small square table, by the time you get your main course you are surrounded by dirty plates and trying to make space for the kids. There is a soft drinks machine which was basically always empty apart from water and some kind of fake Fanta type orange that sprayed everywhere.. After we ate our dinner as quickly as we could, we would go into the theatre area which was generally full of screaming kids but still so much quieter than the restaurant and have an after dinner drink there. The shows are all in Italian even though there are a few non Italian speaking guests but they are never included.
Stayed 4 nights in Feb 2020
