Greenville Zoo

The property itself is quite nice and I appreciate their commitment to hiring students and the “spirited” nature of their business model. This was our second time staying at the hotel. Our first visit was exceptional! This visit however fell short. We had a couple of issues and rather than a manager stepping in to help, we had to navigate resolutions through the student employees (to no fault of their own). We checked in and did not want to valet bc we knew we would be in and out a lot and didn’t want to burden the valet staff. Rather than allowing us that option, they told us we had to valet or we would be towed. Not a huge deal but with the extra cost of $25/day and the aggravation of waiting for someone to bring the car around added extra time to an already busy day touring and getting our kid settled. The second day of our stay we came back to a room that was allegedly cleaned but seemed overlooked and rushed. When we asked someone to come up to the room an employee (who again appeared to be a student) wasn’t equipped with the experience or insight to handle the complaint which made pointing it out frustrating. I really think a hotel that is charging luxury rates should have a seasoned manager on duty to oversee operations especially when touting the importance of customer service. The employee who handled our cleaning issue said it was a busy weekend and they were at capacity so maybe that was part of the issue but not an excuse when paying premium prices.

The property was perfect for our family. We had plenty of space for our family and loved the look of the house! It was super close/convenient to get to Clemson University (we were there to watch baseball). LOVED having a washer/dryer available for our use. And I do believe the bed was the most comfortable bed I’ve ever slept on!!! If we are ever in the area again, we would definitely check to see if this property was available. Thank you for a wonderful place to stay!

We enjoyed our stay, it was the perfect size for our family of four.