I was beyond disappointed. When i got there not only was the shuttle driver smoking in the vehicle while we were all being transported from port to hotel but also with the front door open, my belongings almost flew out when he took a sharp turn. My mother has bad asthma and this was not acceptable. When e arrived to hotel they attempted to putvme in the last room small corner no balcony looking like a standard room but claiming it's a superior room. I know what i paid for and the pictures you have on Expedia are false. The rooms are horrid, dirty and unfit for the prices they request. I asked if they had any towels for guest to go to the beach, i was told no and what do i expect is only a 2 star hotel. I never experienced such a rude, disrespectful worker in my many years traveling the world. I have used Expedia for all my vacations this trip i have to say was the most disappointing.