Aerial view

Reviews of Labranda Marine AquaPark Resort - All Inclusive

4 out of 5
Labranda Marine AquaPark Resort - All Inclusive
Tsamourlou, Tingaki, Kos, Kos Island

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 79 reviews" "
Rating 8 - Good. 32 out of 79 reviews" "
Rating 6 - Okay. 14 out of 79 reviews" "
Rating 4 - Poor. 2 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yanir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Labranda Marine Management Team on 21 Oct 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us, enjoying our Hotel's services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.Sending our best wishes to your beautiful family, we do hope to welcome you all back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.SincerelyLabranda Marine AquaparkManagement Team

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and experience was really good. Great for families and young kids Staff were outstanding and only slight negative was some areas looked a bit tired and in need of some tlc but overall very good
Stayed 5 nights in Aug 2023
Response from Labranda Marine Management Team on 5 Oct 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us and that, overall, you enjoyed our services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.From your comments, we understand that we didn't fully meet all your expectations. We always consider well-mannered criticism as an opportunity to improve our service standards.We would be honoured to welcome you and your family in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.Sincerely,Labranda Marine AquaparkManagement Team

10/10 Excellent

Andrea, Formigine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is amazing for families, excellent food and amenities. the staff is really nice. the side of the island where is located it's not the best place of the island, but inside the resort children can spend they whole day whiteout any problem
Stayed 7 nights in Sep 2023
Response from Labranda Marine Management Team on 19 Sept 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us, enjoying our Hotel's services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.Sending our best wishes to your beautiful family, we do hope to welcome you all back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.SincerelyLabranda Marine AquaparkManagement Team

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023
Response from Labranda Marine Management Team on 12 Aug 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for your review of our hotel!Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us, and it gives us satisfaction to learn that overall you are pleased with our stuff and services.We also regret the fact that, in certain areas, we failed to meet your expectations. We highly value all our guests observations, as through them, we improve our service standards.Nevertheless, we do hope to welcome you and your family back in the future and offer you even better services.SincerelyLabranda Marine AquaparkManagement Team

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s lovely. The entertainment staff are second to none; the absolute best - we had an amazing holiday and the only thing we would fault is the all inclusive drinks (very watered, one beer available and Malibu pulled after 3 days), no water fountains (queue at the bar for water) and the poor sunbeds (face injury). Other than this- spot on!
Stayed 10 nights in Jul 2023
Response from Labranda Marine Management Team on 12 Aug 2023
Dear Cheryl,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us and that, overall, you enjoyed our services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.From your comments, we understand that we didn't fully meet all your expectations. But we always consider well-mannered criticism as an opportunity to improve our service standards.We would be honored to welcome you and your family in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.Sincerely,Labranda Marine AquaparkManagement Team

8/10 Good

GAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good (not) all inclusive
The overall stay was fun and great There where part that were really good: The room, staff, wifi, view, aqua park, animation team and mini disco Some that were ok: the food was ok, the adult animation was not enough, missing some music around the park The bad parts were: a lot of add ons (20 Euro t shirts, 5 Euro air tatos, 3.5 ice screams etc) the basic alcohol was poor, the a la carte restaurant was horrible The overall all experience was good and fun But the experience was this is what you get and deal with it
Stayed 6 nights in Jul 2023
Response from Labranda Marine Aquapark Management Team on 4 Aug 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the nice review of our hotel!Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us, and it gives us satisfaction to learn that overall you are pleased with our stuff and services. In almost most all inclusive, similar to ours, packages there are extras. All our non inclusive services are mentioned in detail in our Brochures and Catalogs. Ice-creams for example are being served in our Main Restaurant, during Lunch and Dinner time, as well as in our Lobby Area between 15:00-16:00 covering the greatest part of the day. If one chooses can get something extra from our Gelateria. Our package is tailored especially for families with children providing, our Aquapark and pools, which we are happy to read that you and your family enjoyed, but most important of all, the opportunity to visit the island of Kos which has so much to offer to its visitors. A journey to history, along side beautiful beaches and serene nature sights.Nevertheless we highly value all our guests observations, as through them, we improve our service standards. We do hope to welcome you and your family back in the future and offer you even better services in an even more renovated resort as is the plan for the next season.SincerelyLabranda Marine AquaparkManagement Team

8/10 Good

Karen

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff. Nice range of food. Large spacious rooms.
Stayed 14 nights in Jul 2023
Response from Labranda Marine Aquapark Management Team on 4 Aug 2023
Dear valued Guest,We would like to thank you for having chosen Labranda Marine Aquapark Resort Hotel, for your recent holiday and for the great review of our hotel! Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us and it gives us immense satisfaction to learn that we have met or even exceeded your expectations on this occasion. It is indeed very rewarding to receive guests like yourself, who take the time to convey their thanks to us. Sending our wishes to your beautiful family and we do hope to welcome you all back, in the future and offer you even higher servicesm in an even more renovated resort as is the plan for the new season. SincerelyLabranda Marine AquaparkManagement Team,

6/10 Okay

Kimberley

Travelled with group
Liked: Cleanliness, staff & service
The mattresses were appalling,ive got bruises in me from the springs and had to sleep on the futon from day 3.The mattress was also as hard as nails.
Stayed 7 nights in Oct 2022
Response from Labranda Marine on 21 Oct 2022
Dear Mrs. Kimberley,Thank you for choosing Labranda Marine Aquapark Hotel for your holidays.We would like to thank you for your feedback and we hope that in your next visit we will meet all your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience.Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Finally we would like to inform you that the bad weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, our rooms , beach and surrounding areas will be all reconstructed and upgraded.Overall, we appreciate your time taken to write your feedback and look forward to the opportunity of welcoming you back in our Hotel in the near future.Best Regards,Labranda Marine Aquapark Hotel Management Team

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic friendly staff, whole resort is spotlessly clean, food was amazing, Mexican night was our family’s favourite!
Stayed 7 nights in Oct 2022
Response from Labranda Marine on 21 Oct 2022
Dear Mr. Andrea,Thank you for choosing Labranda Marine Aquapark Resort for your vacation and for your time spent on writing a review with such a kind evaluation.We are proud to know that you stayed satisfied with our hotel facilities and offered services, and that we managed to provide you with an enjoyable and memorable stay, as our team makes every effort to ensure that your vacation takes place in the most comfortable and warm atmosphere.We look forward to your next visit! And once again we will try to please you with our Greek hospitality.Best Regards,Labranda Marine Aquapark Hotel Management Team

6/10 Okay

Danleigh

Travelled with partner
Liked: Cleanliness
Clean room that was great, the food was TERRIBLE. Pretty much felt like we were in a middle school cafeteria the hotel only offered bottom shelf liquor & cheap cheap wine & local beer. We were there for 8 days & only had 4 drinks total. Don't waste your money Kos town &Tigaki Beach are anout 10 minutes apart.
Stayed 8 nights in Sep 2022
Response from Labranda Marine on 2 Oct 2022
Dear Mr. Danleigh,Thank you for choosing Labranda Marine Aquapark Resort for your holidays.We would like to thank you for your feedback and we hope that in your next visit we will meet all your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience.Regarding the food in our restaurants, this is definitely a purely personal matter depending on taste preferences. To be honest with a great surprise we read your review about the food because the majority of our guests report the exact opposite. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Overall, we appreciate your time taken to write your feedback and look forward to the opportunity of welcoming you back in our Hotel in the near future.Best Regards,Labranda Marine Aquapark Hotel Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a long Greek family holiday
It was a nice family trip to Greece, as always. Warm weather, nice window views, friendly staff, tasty food were the points we liked. There is no beach in front of the hotel, but after a 15-minute walk you can reach a beautiful sandy Karnagio beach. Many thanks to the staff, in particular to the waiters Amanda and Olga, to the bar keepers Oxana and Varvara, to the driver Marion as well as to the cleaning lady Irina. Special thanks to the general director George, who helped us to solve a couple of issues with our room. You all made our vacation amazing. The only person who in our opinion needs to work on her professionalism and client orientation is the reception manager Anastasia. She definitely could be more friendly to clients. Here are also some points we did not like. We did not like that the disco and noisy events ended only after 23 pm, and it is impossible to hide from these sounds even with the windows closed. No matter where your room is located, these sounds from the speakers at the disco can be heard throughout the hotel. It is also a pity that smoking is allowed in this hotel in the rooms and on the balconies. For us, as non-smokers, it was a challenge to wake up every morning at 6 a.m. because of the smell of tobacco from the next room, where guests smoked non-stop from morning to night.
Stayed 15 nights in Sep 2022
Response from Labranda Marine on 28 Sept 2022
Dear Valuable Guest,Thank you for taking the time to share with us and the readers of our Booking page your feedback about your recent hotel stay. It is very rewarding to read that we managed to create a great time for you and you enjoyed our views, food, our staff services and your allocated room. Kindly be informed, that smoking is allowed only on the balcony of the rooms and generally only on the open areas.In regards of the animation, it's a real puzzle to satisfy all our guests' needs , most enjoy the shows and the fact that keeps the children occupied, exhausting their endless energy.We hope to have the opportunity to welcome you again in our hotel for another hotel experience.Kind Regards,Labranda Marine Aquapark Hotel Management Team

8/10 Good

Asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2022

10/10 Excellent

Mordechai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sliders are just perfect for kids. The food was good with large varieties
Stayed 7 nights in Aug 2022
Response from Labranda Marine on 3 Sept 2022
Dear Valuable Guest,Thank you very much for taking the time to review Labranda Marine Aquapark Hotel during your recent stay with us. It is always heartwarming to hear that our cooking was appreciated.We would like you to know that we use the finest pure ingredients so that the quality of the dishes we offer to our customers is the top one and we are especially keen to read your good words.We are so glad to read that our slides were to your satisfactionWe hope to see you again sometime in the near future.Kind regards,Labranda Marine Aquapark Hotel Management Team

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better hotels available
Hotel, pools, most staff great. Foodnot freat. Food poisoning on last night. Staff not interested. Hitel isolated so can't walk to another restaurant/bar etc. Nice but over priced
Stayed 7 nights in Jul 2022
Response from Labranda Marine on 9 Aug 2022
Dear Mr. Ruth, We would like to thank you for taking the time to write a review. Your feedback is extremely valuable to us. Hotel's personnel strives to fulfill the requests of every guest, so please rest assured that all your points regarding our facilities and services are noted and brought to the attention of our management team, so to be followed by the required actions. Thus you have our sincere apologies for the areas we failed to meet or even exceed your expectations . In regards of the food poisoning, a food poisoning in an all inclusive resort can not affect a person or two by definition. The same daily menu is being served to thousands of our guests, thus, if that was the case then we should have had many people, reporting similar symptoms, something that's has not been reported. By writing this, it does not mean that we question your comment, on the contrary. We are delighted to read that you enjoyed our facilities and most of our services. Once again we apologize for not meeting your requirements and we hope that in the future we will be able to meet your expectations Yours sincerely, Labranda Marine Aquapark Hotel Management

10/10 Excellent

Lada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much liked our stay. Recently renovated rooms, it was a nice surprise. Pool area is very cool for kids. Only thing I would recommend to clean more around it (on the grass). Food is very tasty. Kids club is great, very friendly animators.
Stayed 7 nights in Jul 2022
Response from Labranda Marine on 26 Jul 2022
Dear Valuable Guest, Thank you for choosing Labranda Marine Aquapark Hotel for your vacation and for your time spent on writing a review with such a kind evaluation. We are proud to know that you stayed satisfied with our hotel facilities and offered services, and that we managed to provide you with an enjoyable and memorable stay, as our team makes every effort to ensure that your vacation takes place in the most comfortable and warm atmosphere. We would like to assure you that your remark is taken into great consideration in our constant effort to improve our services and facilities. We look forward to your next visit! And once again we will try to please you with our Greek hospitality. Best Regards, Labranda Marine Aquapark Hotel Management

10/10 Excellent

Vladimira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022
Response from Labranda Marine on 15 Jul 2022
Dear Mr. Vladimir, Thank you for taking the time to share your recent experience at Labranda Marine Aquapark Hotel. We are very happy that we managed to offer you a memorable stay We are looking forward to welcome you again soon! Kind regards, Labranda Marine Aquapark Hotel Management

8/10 Good

M

Stayed 1 night in Jun 2022
Response from Labranda Marine on 21 Jun 2022
Dear Valuable Guest, Thank you for choosing Labranda Marine Aquapark Hotel for your holiday. We are happy to read that your stay with us meet your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience. We are looking forward to welcoming you back next summer, until then we wish you all the best. Kind regards, Labranda Marine Aquapark Hotel Management

8/10 Good

Cherelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

KAROL, READING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2022

8/10 Good

Leroy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall I would recommend this hotel. Downside for me was the fact that there was not enough staff in the restaurant so we ended up waiting for cutlery and in some cases longer than 5mins making the food get cold. The thing that annoyed me the most was that you order a drink and you finish your entire meal before the drink arrived... This happened at least three times. Although the hotel has a private beach, there is a beautiful, quiet Beach less than 5mins walk called Sandy beach which I highly recommend. The hotel also have a medical room where you can get your Covid test and fit to fly certificate for just €25.
Stayed 7 nights in Aug 2021
Response from Labranda Marine Aquapark on 1 Sept 2021
Dear Valuable Guest, Thank you for the time you dedicated to share this review of Labranda Marine Aquapark Resort Hotel with us and the other travelers. We appreciate your comments and we will take them into consideration so to ameliorate our service and accommodation. We hope to have the chance to welcome you again in your next trip to Kos! Best regards, Labranda Marine Aquapark Resort Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally everything, very good atmosphere, very friendly people. I would especially leave an excellent feedback for the front desk manager Ms. Sevi and very talented entertainment director Mr. Lucas Delchef for their high professional services provided to us
Stayed 7 nights in Jun 2021
Response from Labranda Marine Aquapark on 8 Jul 2021
Dear Valuable Guest, Thank you for choosing Labranda Marine Aqua Park Resort for your vacation and for your time writing a review. Your opinion is very important to us. We would also like to thank you for the kind words and comments written about our staff. It will be our pleasure to welcome you again next year! Best regards, Labranda Marine Aquapark Resort Team

8/10 Good

IANIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel for kids - there is room to improve
we have had a great vacation at the Labranda hotel The staff was so nice, always smiling. Check in time flexible and even surprising they do their best to give the room asap. They also give you 15 min free spa treatment for your choice. There are 2 main pools, one have 5 water slides for all ages. 2nd pool is a wave pool OMG! my kids never want to leave it. The room size is very large and can be very close to the aqua park (the 1st pool) There are also things to improve: 1. ice cream is in extra charge.(it is hiding in an irrelevant area while booking so we missed it) 2. no sweets for the kids except for the main restaurant. 3. Too small air-conditioner for a large size room 4. Snacks bar has no variety (hot dogs / burger and chips every day) 5. we had ants in the room and the main restaurant floor was sticky (The rest of the place was very clean so it was surprising for us) --- When there are so many hotels with water parks its the little things that make the difference. we haven't decided yet if we will come back next year. I can say the kids want to. and I think that says a lot. But we should take the best decision for the entire family so we will have to do some more thinking, we've been to hotels that may have had fewer water-slides, but also fewer "to improve" points. Yet I want to thank Labranda Marine for the staying - we had fun!
Stayed 5 nights in Aug 2019
Response from Guest Relation on 11 Sept 2019
Dear Ianir, thank you very much for taking the time to share your feedback regarding your recent stay with us. We are happy to read that your stay with us made your expectations and we are happy to read your feedback because it will help us to improve our level of service. Thank you once again for choosing Labranda Marine Aquapark and we hope to welcome you back very soon. Kind regards, Guest Relation

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is amazing, so much fun for the kids. Great food and service. The only thing I would change is to have more shadow in the pool.
Stayed 2 nights in Jul 2019
Response from Guest Relation on 24 Jul 2019
Dear guests, thank you very much for choosing Labranda Marine Aquapark for your family holidays. We are happy to see that you enjoyed all our services and you were felt so well attended by our staff. We hope to welcome you back again very soon. Kind regards, Guest Relation

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Apr 2019
Response from Reservation Manager on 25 Apr 2019
Dear Sir/Madam, It is such a pleasure to receive such positive feedback. We look forward to welcoming you all back to the Labranda Marine Aquapark very soon.

8/10 Good

SANDRA

FOR YOUNG FAMILIES.
This was a last minute holiday thank goodness, its for young families although no school kids, toddlers left to run around dinning room very dangerous. We had a family room which is really a double bedroom and one single bedroom with a large fridge/freezer in the hallway why I dont know as there wasn't even a kettle or tea making facilities, just as well we were all inclusive.
Stayed 7 nights in Sep 2018
Response from Vasilis Skiampes on 16 Sept 2018
Dear Mrs. Sandra, We would like to thank you for taking the time to write this review and for choosing Labranda Marine Aquapark Hotel for your holidays. We assure you that all comments have been taken in consideration. Our goal is to work harder in order improve and enhance our overall guests experiences. We hope you have a continuation of a great summer. Best Regards, Vasilis Skiampes Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
It was a beautiful stay and the food was fabulous, the staff were friendly, enjoyed the activities and the theatre.
Stayed 5 nights in Jun 2018
Response from Filomeni on 17 Jul 2018
Dear Sir/Madam, We are very excited to read this lovely review. It is wonderful to see that you had a brilliant stay at Labranda Marine Aquapark Resort. We are very happy to know that you had an amazing time with us and that we were able to meet your expectations. Best Regards, Filomeni The Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Dear Mr. Anonymous, Thank you very much for your valuable time sharing your experience with us and for your feedback. We hope to be welcoming you in the near future. Kind Regards, The Guest Relation Team

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really a 10/10. I travelled alone and the staff was very nice and helpful.
Stayed 4 nights in Sep 2023
Response from Labranda Marine Management Team on 4 Oct 2023
Dear Ruth,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us, enjoying our Hotel's services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.Our staff is our greatest asset, which is why your appraisal is one of the greatest rewards we could have hoped for.Sending our best wishes, we do hope to welcome you back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.SincerelyLabranda Marine AquaparkManagement Team

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Labranda Marine Management Team on 9 Sept 2023
Dear Alexander,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Labranda Marine AquaparkManagement Team

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto perfetto!!!
Stayed 14 nights in Aug 2023
Response from Labranda Marine Management Team on 31 Aug 2023
Cara Violeta,Desideriamo ringraziarla per aver scelto il Labranda Marine Aquapark Resort Hotel per la sua recente vacanza e per l'ottima recensione sul nostro hotel!Siamo lieti di leggere che ha avuto un'esperienza positiva durante il suo soggiorno presso di noi, apprezzando i servizi e le strutture del nostro hotel. È davvero molto gratificante ricevere ospiti come lei che si prendono il tempo di ringraziarci.Augurando i nostri migliori auguri alla vostra bella famiglia, speriamo di potervi riaccogliere in futuro e di potervi offrire servizi ancora più elevati in un resort ancora più rinnovato, come previsto per la nuova stagione.Cordiali salutiAcquaparco Marino LabrandaTeam di gestione,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Aug 2023
Response from Labranda Marine Management Team on 19 Aug 2023
Dear Frank,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!Sending our best wishes to your beautiful family, we do hope to welcome you all back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.With kind regardsLabranda Marine AquaparkManagement Team

6/10 Okay

Oliver

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Familienzimmer sind sehr schön und geräumig Essenauswahl war ok, man hat immer was gefunden. Liegen werden bereits vor 8 Uhr reserviert, sorry geht gar nicht. Die Liegen stehen auch sehr dicht beieinander, viel zu eng und auch zu wenig Sonnenschirme. Sauberkeit fanden wir ausbaufähig, der Poolboden war oft dreckig, Geschirr an der Pool-Snackbbar oft noch verschmutzt. Der Rasenteppich bei den Liegen war eingerissen, Stolperfalle. Die Anlage hat Potential, es müsste allerdings mal wieder einiges erneuert werden. Der „Fitnessraum“ ist in die Jahre gekommen, zwei Geräte defekt, eins tierisch laut. Trotz der negativen Punkte waren es schöne zwei Wochen bei Traumwetter. Ob es allerdings 4 Sterne sind und der Preis gerechtfertigt ist, ich weiß nicht so recht…
Stayed 12 nights in Aug 2023
Response from Labranda Marine Management Team on 19 Aug 2023
Dear  Guest,Thank you for taking the time to share your feedback. While we wish you had a better overall experience, from feedback like this, we learn and improve.We always encourage and ask our guests to contact our Guest relations and Management teams for any issues they might be dealing with during their stay with us. We are here to provide solutions. Had we been informed in a timely manner, we would have been more than happy to rectify it. We thank you for bringing all these incidents to our attention so they can be investigated properly. Rest assured that all your points have been noted, brought to the attention of our management team, and will be followed by the required actions.We work hard to deliver an exceptional guest experience. This is why it is so disheartening to see guests leave us with such negative impressions. This season's renovations—our rooms, our beach, Wi-Fi in all hotel areas, TV global channels, and so many others—derived from our guests suggestions and needs. We are constantly improving, and we shall continue doing so.If, in the future, you honour us with your trust, we would be more than happy to welcome you and your family and offer you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Labranda Marine AquaparkManagement Team

2/10 Terrible

Christopher Hermann

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wenn man zwei lebende Kakerlaken im Zimmer antrifft muss man nicht wirklich viel zur Sauberkeit sagen. Auch weist das ganze Hotel sehr viel Renovierungsstau auf. Lediglich die Zimmer wurden „renoviert“. Das Servicepersonal Ist sehr freundlich, allerdings war es das auch an positivem Feedback. Das Essen ist sehr monoton, die Cocktails bestehen aus NoName Alkohol Sirup und überall auf der Anlage findet man weggeworfenen Müll und Unkraut. Das Poolwasser ist ab mittags milchig und der Strand ist ein Steinstrand und mit vielen Algen und co. Die liegen am Strand und Pool sind ebenfalls sehr in die Jahre gekommen und oftmals kaputt. Warum dieses Hotel 4 Sterne hat ist mehr als fraglich.
Stayed 14 nights in Jul 2023
Response from Labranda Marine Aquapark Management Team on 4 Aug 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for your review of our hotel!In regards to the insects in your room, (beetles not cockroaches) our Hotel conducts thorough and monthly dis-infestations, as well as, all relevant ISO Health and Safety controls in all Hotel’s areas.Our house keeping department, works really hard in order to keep our hotel properly cleaned and maintained. Their efforts are recognized and appraised by so many of our guests. As we are in the country Side we cannot exterminate all living creatures and in cases where guests leave their Doors or windows open, we do have isolated incidents as the one in your room. During Midday in our Pools we have more than 800 people children in majority. Not all our guests comply with our Pool regulation rules such as Showers, after sea swims, bringing sand and salt in the Pool Water which is the main reason for water opacity during peak hours.We could continue analyzing the operational difficulties with 1300 people in Hotel, but as our priority is our guests to enjoy their so long awaited holidays, we provided all the assistance we could to you and your family, including a free day pass to our Aquapark and facilities once you decided to continue your Holidays to a near by Hotel.This season's renovations—our rooms, our beach, Wi-Fi in all Hotel areas, global channels, and so many others—derived from our guests suggestions and needs. We are constantly improving, and we shall continue doing so. This is why it is so disheartening to see guests leave us with negative impressions.Nevertheless, we do hope to welcome you and your family back in the future and offer you even better services.SincerelyLabranda Marine AquaparkManagement Team

8/10 Good

Franck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable en général
Chambre spacieuse, propre et moderne mais n'est pas trop bien insonorisée (proche des animations donc calme à partir de 23h) Personnel correct. Repas correct mais répétitif, dommage de mettre des fruits en plastiques avec les vrais même si c'est pour faire de la décoration. Déçue du restaurant à la carte grec car c'est la même chose qu'au buffet mais présenté autrement. Hôtel propre et entretenu qui respect l'écologie, mise en place d'un système de caution sur les verres à la piscine pour éviter que les gens les abandonnent.
Stayed 4 nights in Jul 2023
Response from Labranda Marine Aquapark Management Team on 4 Aug 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for your review of our hotel!Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us, and it gives us satisfaction to learn that overall you are pleased with our stuff and services.We also regret the fact that, in certain areas, we failed to meet your expectations. We highly value all our guests observations, as through them, we improve our service standards.We do hope to welcome you and your family back in the future and offer you even better services in an even more renovated resort as is the plan for the next season.SincerelyLabranda Marine AquaparkManagement Team

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Labranda Marine Aquapark Management Team on 4 Aug 2023
Dear Valued Guest,Thank you for having chosen Labranda Marine Aquapark for your holidays and for spending time to share your positive feedback.We are delighted to read that you had a positive experience during your stay with us and that you enjoyed the hotel services and facilities.Our aim at Marine Aquapark is to ensure that all of our guests feel at ‘home’ during their stay with us and it gives us immense satisfaction to learn that we have met or even exceeded your expectations on this occasion. We are looking forward to welcoming you back and create even more magnificent memories for you. Sincerely,Labranda Marine AquaparkManagement Team

10/10 Excellent

T.A

Stayed 1 night in Apr 2023
Response from Labranda Marine Aquapark Management Team on 5 Apr 2024
Dear Guest,Thank you for your valuable feedback following your stay at Labranda Marine Aquapark & Resort. We do hope that we will have the pleasure of welcoming you back in the magical island of Kos on a future visit.Kind regards,Labranda Marine AquaparkManagement Team

8/10 Good

JUSTINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bien mais la nourriture n’est pas exceptionnelle.
Stayed 7 nights in Sep 2022
Response from Labranda Marine on 13 Oct 2022
Dear Mr. Justine,Thank you for choosing Labranda Marine Aquapark Hotel for your holidays.We are happy to read that your stay with us meet your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.We hope to have the chance to welcome you again in your next trip to Kos!Best regards,Labranda Marine Aquapark Hotel Management Team

8/10 Good

Mualla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel merkeze ortalama 5 km uzakta, sessiz sakin güzel bir otel. Denize girmek pek mümkün değil, taşlı bir girişi var ama havuzu güzeldi. Odaları balkonlu ve güzeldi. Yemekleri gayet iyi ama içkileri pek beğenmedik.
Stayed 3 nights in Sep 2022
Response from Labranda Marine on 22 Sept 2022
Dear Valuable Guest,Thank you very much for taking the time to review Labranda Marine Aquapark Hotel during your recent stay with us. We are happy that our cooking was appreciated and you enjoyed the location of the hotel and your room.We understand that most of our guests are not used to rocky sea entrances, yet this is our natural environment and we cannot alter it, according to the Greek and EU legislation.Moreover, the drinks are local, they are not the well-known brands of alcohol. Also, our soft drinks are from the well-known company Pepsi.We hope to see you again sometime in the near future.Kind regards,Labranda Marine Aquapark Hotel Management Team

8/10 Good

Onur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Labranda Marine on 19 Sept 2022
Dear Valuable Guest,Thank you very much for your feedback regarding your stay in Labranda Marine Aquapark Resort!We are pleased that you enjoyed your holiday and appreciated all our services.We are looking forward to welcome you back in the not too distant future.Sunny regards,Labranda Marine Aquapark Hotel Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Labranda Marine on 6 Sept 2022
Dear Valuable Guest,Thank you very much for your feedback regarding your stay with us!We are very pleased that you enjoyed your holidays and appreciated all our services.We are looking forward to welcome you back in the not too distant future.Sunny regards,Labranda Marine Aquapark Hotel Management Team

6/10 Okay

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Arrivés plein d'enthousiasme avec 2 enfants de 5 ans et 1 an, les 6ers jours furent catastrophiques. Les 2ères chambres qui nous ont été attribuées n'étaient pas dignes d'un 4* comme annoncé au moment de la réservation. Encore moins par rapport au prix payé pour ce séjour. 2* seraient proches de la réalité. Nous avons tenté d'expliquer cette désillusion aux personnes de la réception qui n'ont pas eu l'air franchement émus par notre désarroi. La 2ème chambre était encore pire que la 1ère malgré un "the check is OK" de leur part. Nous avons donc contacté Expédia pour savoir comment quitter ce lieu après une nuit particulièrement difficile (voisins du dessus qui quitte leur chambre en pleine nuit sans aucun respect du bruit, femmes de chambre qui débarquent à 07h en déplaçant les lits dans tous les sens). 1 seul appel d'Expédia a suffi à régler ce problème, la 3ème chambre fût enfin digne d'un 4*. Mais quelle (mauvaise) surprise de découvrir qu'1 partie de l'hôtel possède des chambres modernes et que l'autre partie possède des chambres datant de 10 ou 15 ans sans aucune rénovation. Pour 1 prix équivalant c'est complètement surréaliste ! Nos vacances ont donc réellement démarré le 16 pour une arrivée le 10. Dommage car notre note aurait était bien meilleure. Mentions spéciales pour Lina et Nitza au restaurant. Points positifs : la qualité de la restauration proposée, les crêpes d'Alina à 2€, piscines / toboggans, le SPA, proximité de belles plages, BROS à 50m pour loc voiture
Stayed 17 nights in Aug 2022
Response from Labranda Marine on 30 Aug 2022
Dear Valuable Guest,Thank you for taking the time to share your feedback regarding your stay in Labranda Marine Aquapark Resort . We are sorry to hear that your experience at our resort did not exceed your expectations and we apologize for the inconvinience that you experienced with your room. Regarding the issue with the refurbished and none refurbished rooms, the bad cold weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, all of our rooms , beach and surrounding areas will be all reconstructed and upgraded. We are gelighted to hear that you enjoyed our staff services. Thank you for your friendly words about our staff. Thanking you once again for your review, we do hope to welcome you in the future, host you in one of our renovated rooms and facilities and offer you even higher services. Yours faithfullyLabranda Marine Aquapark Hotel Management Team

8/10 Good

Florian

Liked: Cleanliness, staff & service
Excellent établissement pour des vacances en famille. Excellent services, personnel souriant et agréable. Cependant la litterie est à changer. En effet les ressort des matelas nous talaient le dos
Stayed 7 nights in Aug 2022
Response from Labranda Marine on 27 Aug 2022
Dear Valuable Guest,Thank you for choosing Labranda Marine Aquapark Resort for your vacation and for your time spent on writing a review with your kind evaluation.We are proud to know that we managed to provide you with an enjoyable and memorable stay, as our team makes every effort to ensure that your vacation takes place in the most comfortable and warm atmosphere. We would like to assure you that all your comments highly appreciated and will be taken into consideration in our constant effort to improve our facilities.Finally we would like to inform you that the bad weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, our rooms , beach and surrounding areas will be all reconstructed and upgraded.It would be an ultimate pleasure for us to have you back one day for another exciting experience.Best Regards,Labranda Marine Aquapark Hotel Management Team

4/10 Poor

Marco

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Grandi piscine ma con acqua un po’ torbida. Spiaggia inesistente, ma disponibile una spiaggia libera con ombrelloni e sdraio a 10€/giorni (400mt). Bevande all inclusive, di qualità bassissima, anche la birra. Cibo spazzatura per bambini a tutti i pasti patatine e pepite fritte con pesce o carne scadenti macinate. Personale reception non professionale e spesso scortese. Mentre le donne delle pulizie e camerieri vari molto bene! Camera con vista mare parziale con bagno piccolo ma comunque sufficiente.
Stayed 15 nights in Aug 2022
Response from Labranda Marine on 25 Aug 2022
Dear Mr. Marco,Thank you for choosing Labranda Marine Aquapark Resort for your vacation.We are sorry to hear that your experience at our resort did not exceed your expectations.Kindly be informed, according to the Health Protocols of the Greek Tourism Ministry which have to be followed strictly, swimming pools have to be cleaned and chlorinated in order to be prepared for the next day. That’s why the pools are opened till 18:00 o’clock.Moreover, the drinks are local, they are not the well-known brands of alcohol. Food is a special case that varies depending on the preferences of our customers. Every day there is a themed buffet with 26 different hot dishes, 20 different salads, 6 different fruits, at least 8 different sweets and 5 ice cream flavors!!!Regarding the issue with the reception staff, we are investigating thoroughly your complaint, as with a great surprise we read your review about it. The majority of our guests report the exact opposite,their friendliness. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience.Yours sincerely,Labranda Marine Aquapark Hotel Management Team

6/10 Okay

Katrine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Et veldig travelt charter-hotell for småbarnsfamilier. Avsidesliggende men mulighet for buss til Kos by. Veldig vonde senger. Renhold og mat var bra.
Stayed 5 nights in Jul 2022
Response from Labranda Marine on 6 Aug 2022
Dear Mrs Katrine, Thank you for choosing Labranda Marine Aquapark Resort Hotel for your holiday. We are really sorry to read that your stay with us did not meet all your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience. We appreciate your comments and we will take them into consideration so to ameliorate our service and accommodation. Finally we would like to inform you that the bad weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, our rooms , beach and surrounding areas will be all reconstructed and upgraded. Thank for your review, we hope to welcome you back in the future and offer you facilities and services which will meet your expectations. Yours sincerely, Labranda Marine Aquapark Hotel Management

6/10 Okay

Mette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay oplevelse
Fint hotel med lækre værelser. De ansatte var meget flinke og hjælpsomme. Maden i buffeten var som man kan forvente. Dog var snackbaren ved poolen en meget stor skuffelse. Derudover var der ikke is inkluderet i All inclusive. Der var generelt en del ting, man skulle købe ved siden af. WiFi var så dårligt. Virkede kun tidligt om morgenen (når de fleste sov). Der var underholdning/show hver aften. Det ville have været rart med et par aftener uden.
Stayed 6 nights in Jul 2022
Response from Labranda Marine on 2 Aug 2022
Dear Valuable Guest, Thank you for choosing Labranda Marine Aqua Park Resort for your vacation and for your time writing a review. Your opinion is very important to us. We are delighted that you enjoyed the facilities, our service and our friendly staff. All your comments and suggestions are taken into consideration. Our team works hard in order to develop and improve the facilities and services of the hotel. We are looking forward to welcome you again next year! Best regards, Labranda Marine Aquapark Hotel Management

8/10 Good

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Tolle Kombination des Aquaparks für die Kids und dem Meer direkt vor der Nase.
Stayed 7 nights in Jul 2022
Response from Labranda Marine on 28 Jul 2022
Sehr geehrter Herr Patrick, Vielen Dank für Ihre freundliche Bewertung. Es freut uns sehr zu hören, dass Sie eine schöne Zeit bei uns im Hotel hatten. Die Zufriedenheit unserer Gäste liegt uns sehr am Herzen und steht im Fokus der täglichen Arbeit. Wir hoffen, dass Sie uns bald einmal wieder einen Besuch abstatten. Liebe Grüße von Kos, Labranda Marine Aquapark Hotel Management

8/10 Good

Izabela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Labranda Marine on 20 Jul 2022
Dear Mrs. Izabela, Thank you for the time you dedicated to share the holidays’ experience you had at Labranda Marine Aquapark Hotel with us and the Expedia’s travelers! We are happy that you enjoyed your stay. We are looking forward to welcoming you again in your next trip to Kos and offer another memorable holiday. Best Regards, Labranda Marine Aquapark Hotel Management

8/10 Good

Valentina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura ben tenuta, personale gentile ma non particolarmente attento alle richieste degli ospiti. Cibo da migliorare sicuramente
Stayed 7 nights in Jun 2022
Response from Labranda Marine on 26 Jun 2022
Dear Mrs. Valentina, Thank you for choosing Labranda Marine Aqua Park Resort for your vacation and for your time writing a review. Your opinion is very important to us. We are pleased to know that overall you enjoyed your stay. All your comments and suggestions are taken into consideration. Our team works hard in order to develop and improve the facilities and services of the hotel. It will be our pleasure to welcome you again next year! Best regards, Labranda Marine Aquapark Hotel Management

2/10 Terrible

Yama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Labranda Marine on 25 Jun 2022
Dear Valuable Guest, Thank you for taking the time to share your recent experience for Labranda Marine Aquapark Hotel with us on Expedia.com. We are sorry to read that your stay with us was not as memorable as we would like it to be. Your comments have been shared with my team in order to find any problematic areas. We apologise for not being able to meet your expectations for your holiday and we hope we will have the chance to welcome you back in the near future. Kind regards, Labranda Marine Aquapark Hotel Management

10/10 Excellent

Cihangir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keyifli mükemmel
Stayed 2 nights in May 2022
Response from KAIRABA Mythos Palace Team on 10 Jun 2022
Thank you for taking the time to review us. We hope to have the opportunity to host you again in the near future.