Grand Casino Basel

Great time thank you

Staff are very friendly and were very helpful. Hotel is in a good location to get to train station and walking around the old town. Room was modern and fairly large for Switzerland, somewhat sparse but functional.

First I was not int informed the apartment was on the 5th floor without a lift. If known I would not book it at all. On arrival when tried to collect the key the code given was not working. Had to call them and given another no. which worked. This process took about ten minutes to complete. Then I called to ask whether we can get another apartment in a lower floor of the block. I was passed on to several people and at last told they will call back in 5 minutes. We were waiting on the road outside for 45 minutes, but no one called. They didn't have the courtesy to tell us that they were unable to offer an alternative. I tried to call but the receptionist didn't want to say what's going on, she just passed the call to someone who never spoke! I had to spend a lot for telephone calls, which needs to be added for my cost of the room. At the end we decided to do the climbing, and it stopped us going out for dinner. When tried to cook there wasn't a pan big enough to cook for 4 people although the place is for 4. No dish washing liquid or sponge to clean. Very basic facilities, unhelpful and disappointing management/staff. Although it says washing machine available, there wasn't one to be seen. No one to ask.