Street view
Check availability

Reviews of Red Lion Inn & Suites Mineral Wells

2.5 out of 5
Red Lion Inn & Suites Mineral Wells
6801 US Highway 180 E, Mineral Wells, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 647 reviews" "
Rating 8 - Good. 167 out of 647 reviews" "
Rating 6 - Okay. 63 out of 647 reviews" "
Rating 4 - Poor. 27 out of 647 reviews" "
Rating 2 - Terrible. 18 out of 647 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
It was great !
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Dear Jacob,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,GM

8/10 Good

Sylvia

Travelled with family
Liked: Staff & service
Disliked: Amenities
The Wi-Fi is horrible. The bathroom was clean but in need of repair. The place is being remodeled so hopefully that will be fixed. It recently changed owners. The employees are friendly
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Sylvia,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells.. It is always a pleasure to receive positive feedback.The Wi-fi has been fixed and back up to speed.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 7 Apr 2024
Dear Amanda,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed a little hard but that is my preference.
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Sue,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Norman,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

David, Kingman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property. Staff was very helpful and polite.
Stayed 4 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear David,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Jana,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Andrea

Stayed 3 nights in Feb 2024
Response from GM on 7 Apr 2024
Dear Andrea,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Gail

Travelled with family
Disliked: Staff & service, property conditions & facilities
The entire place needs to be refurbished ! Our room keys would not work and when we told front desk she said” well did you jiggle it!? yes, I tried both keys and many times. Usually a person trained as a front desk person wouldsay “ we will check it as soon as possible.” Also the room smelt like a perfume bottle had broken. I suffer from migraines and it was late and all booked rooms so we were stuck . Breakfast Sun very bad!! Eggs were rubbery, no yogurt or milk. It seemed just a reheat from yesterday. Not edible Our refrigerator was full of liquid, had to use several towels and there was only 3 in the room for 6 person occupants. Everything about the hotel was old and needed a good cleaning and remodel. I would not recommend this Red Lion!
Stayed 2 nights in Mar 2024
Response from Guest Relations on 15 Mar 2024
Dear Gail,What you've described is far from the experience we want our guests to have. Please accept our apologies for any disappointment in the service, accommodations, and amenities you received during your visit. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet
Stayed 2 nights in Feb 2024
Response from GM on 7 Apr 2024
Dear Misty,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Tonya

Stayed 2 nights in Feb 2024
Response from GM on 7 Apr 2024
Dear Tonya,Thank you for taking the time to tell us about your experience at Red Lion Inn & Suites Mineral Wells. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Cresencio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and very clean

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hot tub after traveling 500 miles! Also the hot breakfast was wonderful as we had another long day of travel ahead of us. The staff was very kind and helpful and we appreciated the clean comfortable rooms. We will definitely stop again if we're coming through. Thank you!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice accomedations.clean and quiet.bed linnens were bleach fresh and pillows were like sleeping on clouds
Stayed 1 night in Jan 2024

10/10 Excellent

Darrel

Travelled with partner
Great value. Good breakfast.
Stayed 1 night in Jan 2024

6/10 Okay

Maci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable, pillows were so fluffy and slept great there. However, the room we paid for stated it included the bathtub with jets which is mainly why I picked the hotel to get away on a mini vacay. Well we never got a room with the jetted bath tub.
Stayed 3 nights in Dec 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property that takes care in looking after its maintenance. Lobby are4a was clean, rooms were clean, spacious and comfortable. Bed was a little soft, and one bath towel still had dirty marks on it. Overall it was a pleasant stay.
Stayed 1 night in Dec 2023

6/10 Okay

Tammy

Business traveller, Travelled with partner
I had a room on the second floor, and for most of the day and evening, there was a tremendous amount of noise above my room. Not sure if it was other booked rooms or hotel personnel, but it was loud. I did not register a complaint, because it eventually settled in time for me to sleep. But, had I chosen to work in my room during the day, it would have been very distracting/annoying. Bed was OK, a little soft for my taste. The staff at checkin were courteous and offered their services if I needed anything. Overall, the hotel was as expected for its age, price and location.
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Tammy,Thank you for the post. Here at the RL we welcome all feedback. In the future, please let the front desk know about any noise complaints and we will take care of them. We look forward to seeing you again in the future!-GM

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Friendly
Hotel was very clean and well kept. The front desk staff were very helpful and hospitable. Breakfast was great and the breakfast attendant was also very friendly. My only complaint is that they should invest in better mattresses. Slept well but they weren’t the best… my only complaint really. Thank you for a great stay and we will come back!
Stayed 1 night in Dec 2023

4/10 Poor

Hugh

Stayed 2 nights in Nov 2023

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Lela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they have a very good breakfast it was easy to feed my grandchildren before we went out for the day
Stayed 2 nights in Nov 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Staff was great, bed was super comfy, loved the stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November trip
Our family stay was great. The desk clerk was very nice when we checked in and helpful when we asked for more towels and linens. The breakfast was really delicious as well. Definitely staying here again!!
Stayed 2 nights in Nov 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service
Nice hotel
Stayed 1 night in Nov 2023

8/10 Good

lawrence r

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay. Had to call because of loud music next to rm 323. But staff was helpful with the issue. Great breakfast! the lady did a wonderful job! Thank you Red Lion!
Stayed 2 nights in Nov 2023

8/10 Good

bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with a Spa that was exceptional and the King size bed was very comfortable!
Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean room, with good breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay with a great price. The staff was so nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay
Stayed 1 night in Oct 2023
Response from Kody on 26 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

10/10 Excellent

Tramy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kody on 28 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

8/10 Good

Heather

Nice hotel for the price.
Stayed 1 night in Oct 2023
Response from Kody on 26 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

10/10 Excellent

ELLEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great place! Clean, comfortable and friendly staff. Breakfast was really good
Stayed 1 night in Oct 2023
Response from Kody on 26 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

10/10 Excellent

Laurey

Travelled with partner
Liked: Amenities
Very spacious rooms.
Stayed 2 nights in Oct 2023
Response from Kody on 25 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
Good as usual great hotel better than its price good breakfast
Stayed 2 nights in Oct 2023
Response from Kody on 25 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

10/10 Excellent

Joe

Travelled with family
Stayed 2 nights in Oct 2023
Response from Kody on 17 Oct 2023
Glad you had a great time

8/10 Good

Gary

Stayed 1 night in Oct 2023

10/10 Excellent

Willard

Disliked: Amenities
Checkin easy person at desk was very cordial rooms were clean
Stayed 1 night in Oct 2023
Response from Kody on 16 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

8/10 Good

Richard

Travelled with family
Better than the Best Western down the street
Stayed 1 night in Oct 2023
Response from Kody on 16 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

10/10 Excellent

Will, CLEVELAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff Very friendly staff Well organized
Stayed 1 night in Oct 2023
Response from Kody on 9 Oct 2023
Thank you for your kind review. We are happy to have met all expectations. We look forward to seeing you again!

4/10 Poor

Clarissa

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Kody on 10 Oct 2023
We are upset we didn't meet expectations. We thank you for staying with us. Have a wonderful day

10/10 Excellent

Paul R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kody on 2 Oct 2023
Thank you! We look forward to seeing you again Mr. Paul

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kody on 28 Oct 2023
Thank you! We are happy you had a good time. Look forward to seeing you again

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed
We stayed on a Friday night, $170.00, it didn’t meet that price expectations. The ac was very loud, no coffee maker in the room and the morning breakfast was very disappointing, we wound up eating breakfast elsewhere. As for the staff, they were great.
Stayed 1 night in Sep 2023
Response from Kody on 24 Sept 2023
Thank you for taking the time to post a review. We are saddened we didn't meet all expectations. Red Lion in Mineral Wells welcomes your feedback so we can improve. Thank you for staying with us and hopefully we can exceed those expectations next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Check-in was so friendly. The room was so quiet and clean. Breakfast with eggs, bacon and biscuit was so good (many other items were available too). It was just a wonderful, worry-free stay!
Stayed 1 night in Sep 2023
Response from Kody on 23 Sept 2023
We thank you for your kind review. We are happy to have met all expectations. We look forward to seeing you again!

6/10 Okay

Eréndira

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Kody on 18 Sept 2023
Thank you! We look forward to seeing you again

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kody on 15 Sept 2023
Thank you! We look forward to seeing you again

8/10 Good

Eréndira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Kody on 11 Sept 2023
Thank you! We look forward to seeing you again