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Poor
1) unstable wifi connections: it is hard to use my room wifi stably - no-secure connection: I should have paid for wifi for my business purposes for 10 days
2) smells smoke in and around room: they let guests smoke? - it is illegal!
3) dark around the hotel: not too far from station but it is hard to walk there because it is very dark around
4) no individual room temperature control - it is too warm and there is no way to control temperature - unacceptable!
5) denied to refund for early check/move out - I wanted to move out for smoke smell, unsecure wifi, and inconvenient to public transportation but they refused to it
Is this properly owned and managed by gangsters?
Overall horrible experience!
I liked the bathroom with large bath tub, huge smart TV and the new cloth styler?.. there was even a computer in the room. There were free snack bar and washing machine and dryer on second floor which were so convenient for me.
안녕하세요 스테이월 호텔입니다.
저희 호텔은 전객실 금연객실입니다.
간혹 고객님들이 금연인것을 모르고 흡연을 하시는 경우가 생기는데요. 담배냄새나 다른 음식물 냄새가 난다면 객실을 최대한 오래 공실로 남겨두고 환기를 해놓습니다.
며칠동안 환기를 시켜놓아야 담배냄새가 빠지는데 호텔의 여건상 환기+방향제+인체에 무해한 약품으로 해결하려고 하지만 어려운 부분이 있습니다.
다음에 방문하셨을때 이런 문제가 있다면 프론트로 전화주세요. 신속하게 문제해결을 위해 노력하겠습니다.
소중한 후기 감사합니다