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Reviews of Best Western Plus Crossroads Inn & Suites

2.5 out of 5
Best Western Plus Crossroads Inn & Suites
135 Wood Ridge Ter, Zion Crossroads, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 537 reviews" "
Rating 8 - Good. 168 out of 537 reviews" "
Rating 6 - Okay. 35 out of 537 reviews" "
Rating 4 - Poor. 14 out of 537 reviews" "
Rating 2 - Terrible. 14 out of 537 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rosemary, Albany

Stayed 1 night in Mar 2024

8/10 Good

Aretha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

jared

Travelled with family and small children
Liked: Staff & service
Overall decent hotel stay at
Stayed 1 night in Feb 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service
Stayed 1 night in Jan 2024

6/10 Okay

Janis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
room was not really clean, hair on bathroom floor and baseboards grimey and chair had arm chewed off of it. heated pool was ice cold as was pool room and hot tub was broken. outside, lots of cigarette buts on ground and hallways had smell of marijuana. not what you expect from a Best Western Plus or at this price. I've had better Motel 6.....I've stayed here before and every time it gets more run down.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and quiet, pet friendly property. Convenient location. I would recommend this hotel. Only item slightly below 5 stars was the breakfast. It was fairly typical eggs, sausage, cereal, bagels, and pancakes. That part was just ok.
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay!

10/10 Excellent

jason, Apple Valley

Stayed 3 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying whenever I have needed to since opening and always friendly staff clean and quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023

2/10 Terrible

Angela

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay Could hear voices of guests in adjacent room
Stayed 1 night in Oct 2023

10/10 Excellent

susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by the total experience. We just needed a one night stay for an event in the area. The breakfast was wonderful and everything was clean and presented beautifully.
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility!!
Stayed 1 night in Sep 2023

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
Nice, could use a little updating.
The accomodations were roomy. Hotel could use a little brightening up instead of the old gold colored walls. A little dreary and dark (lobby) The woman in food services very friendly and did a nice job. Front desk equally friendly and helpful
Stayed 1 night in Sep 2023

2/10 Terrible

Marjorie

Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub had a dirty ring around it. I refused to step into it. The ac/heat was very noisy (couldn’t sleep). I had to move to a different room twice during my stay of five days. They were working on the vents on the roof of the top floor, and I was on the top floor. I did not sleep for two nights of the five I stayed. The manager was NOT a very pleasant man.
Stayed 5 nights in Sep 2023

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Mario

Stayed 3 nights in Sep 2023

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 5 nights in Aug 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Every thing about my stay was good except the cost of the room. Quite a bit more than I expected to pay.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness
clogged sink
the sink is clogged
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Dangerous shower
The bathroom floor was sticky. The sides of the bath tub was so tall, it was hard to get in and out. An elderly or person with limited mobility would have a very difficult and dangerous time getting in and out to take a shower.
Stayed 2 nights in Jul 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, great. Bathroom floor was a little sticky, and the worktable/desk had a wobbly leg.
Stayed 1 night in Jul 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, room comfort
We had a wonderful stay with you all. We were there for medical tests and it was so convenient. Thank you. Will be back. William Smithdeal
Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice staff. Got a first floor room which I appreciated
Stayed 1 night in Jul 2023

10/10 Excellent

darrell, richmond

Stayed 2 nights in Jun 2023

2/10 Terrible

Jeffery

Travelled with family
Disliked: Property conditions & facilities, room comfort
Best Western Plus was a minus.
Best Western Plus was a Minus. Minus elevators, minus front unloading zone, minus coffee in room, minus new towels next day, minus good mattress.
Stayed 3 nights in Jun 2023

4/10 Poor

Patricia J.

Travelled with family
Disliked: Property conditions & facilities
This property has a terrible musty smell that couldn’t be ignored. The desk lady was really sweet when she told us the elevator was broken and we were on the third floor. She moved us to 2 when I said I had health issue. The vending machines were broken on both floors. However, beds were ok and room wasn’t dirty. The bright spot was the gentleman taking care of the breakfast and the coffee was great!
Stayed 1 night in Jun 2023

10/10 Excellent

Iwona, Raleigh

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient location, Starbuck was right next to it and good restaurant within a walking distance.
Stayed 1 night in Jun 2023

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Except for the broken elevator the last day (I was on the 4th floor) everything was excellent.
Stayed 3 nights in May 2023

8/10 Good

Robyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness
The property was dated and had a damp or musty smell when entering. The room was clean but the mattress was old and worn making it uncomfortable.
Stayed 2 nights in May 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Breakfast was good. Had to re-program door key three times. No housekeeping service 3 of 4 days. Bathroom exhaust fan not working. Slowest elevator we have ever experienced.
Stayed 5 nights in May 2023

6/10 Okay

Kristi, Chesapeake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is outdated and needs some TLC. It's an older property and you can clearly see the wear and tear. It needs to be redecorated and brought up to current trends. The bedding is scratchy and not of good quality. The bathrooms are in dire need of an overhaul and the rest of the property itself needs to be modified. Especially if you are charging $300 a night. Not worth the money.
Stayed 1 night in May 2023

10/10 Excellent

Patric

Stayed 1 night in May 2023

10/10 Excellent

RAY, Winchester

Stayed 1 night in May 2023

10/10 Excellent

Barry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The lobby, halls and room were very clean. The shower had hot water and a lot of pressure. It was very quiet so you could sleep. There were many choices for breakfast and the kitchen staff was nice and friendly. The only thing they could do to make it better would be better mattresses. The mattress was hard like it might have been a mattress/ spring together. I like soft to firm mattresses. Overall it was an excellent stay.
Stayed 1 night in Apr 2023

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping
Stayed 1 night in Apr 2023