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"Dated rooms with VERY uncomfortable mattress and loose tap on basin on room 48."

"Quiet riverside location and convenient for exploring the area around Melrose. Grand old building with plenty of character. Great breakfast with fine views and tasty food"

"Gorgeous castle close to Edinburgh! So far the main areas are renovated and they are stunning. The aesthetic blends castle feel (gold mirrors, beautiful wooden buttresses, textured wallpaper) with fabulous modern touches (lighting and tiling). We stayed in suite 27 and it had luxurious touches throughout (copper bathtub, double headed shower, new tiling, beautiful new bed) mixed with remnants of the castle feel (tapestry headboard and ancient well (secured) . The bar was classy and had a wide array of wine and full bar on display. The dining room was gorgeous and we had a phenomenal dinner and breakfast. The library is a great spot to read and has a hidden whiskey room. Ask for the castle tour! So glad we stayed here!"

"This is without a doubt the best hotel I have stayed at in my entire life. The level of customer service is second to none. The rooms are exceptional, the grounds are immaculate, the spa is beautiful, the outdoor pool is heated to a toasty 32C according to my watch. What an incredible stay. I find it really hard to find any faults. If I had to pick one fault. We had an 8:45pm dining time at Charlies on a Sunday night and I will admit that dinner took absolutely AGES! I think the poor staff were run off their feet and you could see how stressed out they were. The food was absolutely delicious. We did have one slightly pickier eater who would have loved a simple steak but there was none on the menu. I loved the food however. The clay pidgeon shooting experience was booked through the hotel and the man who took us was such a gentleman. We paid £120 for the experience and he was happy to share the shots between our group. I would absolutely do this again when we return. The golf course was immaculate and beautiful and everyone I had an encounter with was lovely. Even the local members on the course were happy to chat. We can't wait to return again in the summer."

"The room was clean but fairly basic. Breakfast on the first day the service was very slow and on our second day several items on the breakfast bar had run out and we had to ask for them to be replenished as the staff were not attentive."

"Friendly, efficient check-in. Lovely room, spotlessly clean, only negative was an ineffective shower. Breakfast was excellent, good "

"Staff couldn’t do enough. Room large as clean."

"Lovely hotel, very friendly staff. Really accommodating at breakfast and lovely food in the evening "

"This place is amazing and steeped in history and at a very reasonable price however it is the staff which makes this place phenomenal, they cannot do enough for you to make this feel like a £400 a night experience.. stayed there for 8 weeks on buisness and loved it "