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Reviews of Best Western Smithfield Inn

2.5 out of 5
Best Western Smithfield Inn
145 S Equity Drive, Smithfield, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 40 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Staff & service, amenities, property conditions & facilities
Liked the property, but there was an odd smell on the sheets
Stayed 1 night in May 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024

10/10 Excellent

wendy, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room were exceptionally quiet and clean. May be the cleanest hotel I’ve been to during my travels. Additionally, staff is knowledgeable and helpful. However, it's important to note that while the beds are aesthetically pleasing, they might pose a risk for individuals with joint issues due to their height. Many suffer from age related hip, shoulder and knee issues and Best Western should consider accommodating them. Note: even accessible rooms are stocked with beds that require perfect physical health to ascend.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Very nice location
Stayed 1 night in May 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the spacious room and comfy bed. The patrons at the motel next door (Baymont) were noisy but they quieted down by dark. We walked to Texas Steakhouse and had a nice dinner. All in all a great stay.
Stayed 1 night in Apr 2024

8/10 Good

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the property was well maintained.
Stayed 2 nights in Apr 2024

10/10 Excellent

diane

Liked: Amenities, property conditions & facilities
Super clean, near I95, great breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

Marin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, way better than comfort inn, where we moved rooms TWICE and still not up to par!
Stayed 1 night in Apr 2024

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very close to I95 which was important to us. The hotel and room was immaculate.
Stayed 1 night in Apr 2024

10/10 Excellent

Sinthia, Elizabeth

Liked: Property conditions & facilities
Everything was good, location , very good good breakfast,
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Mariquita, West Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in after 9P. The man at the front desk was welcoming & friendly. The hotel was very clean & looked fairly new inside. The free breakfast offered a lot of options & everything was fresh. The area around the hotel is very safe, with many stores & restaurants within walking distance. Would definitely stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling north from S.C. We decided to break our drive & book a hotel after 5:00 on the Saturday before Easter. We were pleasantly surprised to not only find a room, but the cleanest, best all-around hotel we’ve stayed in a long time (including high $ Marriotts & Hilton). The breakfast was fresh, hot & abundant. The girl at the front desk & the girl working the breakfast buffet were friendly & welcoming. Wonderful experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several time. Young woman at front desk so friendly. She also set up and cooked breakfast. Breakfast plentiful and very good. Will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024

10/10 Excellent

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, amenities
Very clean and courteous. Called room to check in on us.
Stayed 1 night in Mar 2024

10/10 Excellent

James, Lansdale

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very friendly and helpful. The breakfast was nice and easy to access.
Stayed 3 nights in Mar 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and quiet !
Stayed 1 night in Mar 2024

6/10 Okay

jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We travel with the kids a lot. Never have I been told I need a second room because there are 5 of us. I was forced to get a second room and was told I can’t use a 3rd party provider such as Expedia and I had to pay their rate for the second room. I called the neighboring hotel and asked if they have that policy and they laughed so I’ll be staying there on our travels home
Stayed 1 night in Feb 2024
Response from Mike P on 22 Feb 2024
Dear Michael,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We don't no allow no more then 2 people per bed it is a general policy of hotel and fire code there maybe other that may accept them but not us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and very pleasant staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Tamara

Stayed 1 night in Feb 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY CLEAN!!!
It was such an amazing experience, the cleanliness here is outstanding! I will definitely recommend it to everyone.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was as advertised
Stayed 1 night in Jan 2024

10/10 Excellent

Clara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ata reasonable price
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay.
Weekend with my daughters. Friendly staff nice location. Everything we wanted to do was walking distance. First time staying at best western will stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am very impressed with this property. It is clean, spacious and safe.
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop off I-95 when traveling. Right off exit and has plenty of restaurants and shopping withing walking distance. Hotel is reasonable priced, clean and has a friendly staff. Is me regular stop when traveling down to Florida.
Stayed 1 night in Jan 2024

4/10 Poor

David

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Mike Patel on 5 Feb 2024
Dear David,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean. Great breakfast buffet with sausage, eggs and potatoes. Lovely woman constantly checking and refilling containers and keeping area clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, well kept convenient location walking distance to several restaurants. Twenty-four hour coffee at breakfast area.
Stayed 1 night in Jan 2024

10/10 Excellent

Pilarcita

Travelled with partner
Shower is nice. Bathroom is clean. Breakfast is good.
Stayed 1 night in Jan 2024

10/10 Excellent

Jovanny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, the process to check in was straight forward, room was clean and hotel smelled great. Breakfast was great!! My dad and I enjoyed our brief stay and will repeat!
Stayed 1 night in Jan 2024

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Karhy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk young lady very personable and helpful. Nice that the gentleman who came on duty next called to ask about our accommodations . Brkfst excellent. Lady working there very friendly. Much appreciated.
Stayed 1 night in Jan 2024

8/10 Good

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was very nice cared about our needs! Room was amazing!
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Georgiy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Just old TVs in the rooms.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight stay on the Snowbird Trail
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Celine

Stayed 3 nights in Jan 2024