Exterior detail

Reviews of Hotel Shamrock Bendigo

3.5 out of 5
Hotel Shamrock Bendigo
Corner of Pall Mall & Williamson St, Bendigo, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 429 out of 1000 reviews" "
Rating 8 - Good. 424 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything Staff very friendly and helpful Tasty and reasonably priced breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely site. Clean rooms. Sweet helpful staff. Good food in the bistro.
Stayed 1 night in Apr 2024

10/10 Excellent

Chunsheng

Very good!
Stayed 1 night in Apr 2024

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there to help with your wishes for me a senior person.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

NAOMI

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Parking was not inclusive - no information on this. No one to check out to - even though it was 8am, office was supposed to be manned at 7.30am. Not clear signs at parking area where to access hotel. Check in process was lengthy and painful despite booking online.
Stayed 1 night in Mar 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old historic pub, the room was very clean, basic facilities, convenient location,secure parking. Great for a one night stay.
Stayed 1 night in Mar 2024
Response from Hotel Shamrock on 19 Mar 2024
Thank you for the wonderful review. We are pleased you enjoyed your stay with us & look forward to your next visit.

10/10 Excellent

Barrie

Liked: Staff & service, property conditions & facilities
Old style but quaint. Excellent location. Staff very helpful including my arriving late after plane and train delays.
Stayed 1 night in Feb 2024
Response from Hotel Shamrock on 19 Mar 2024
Thank you for the wonderful review. We are pleased you enjoyed your stay with us & look forward to your next visit.

10/10 Excellent

Heather

Stayed 3 nights in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
AB
Stayed 1 night in Feb 2024
Response from Hotel Shamrock on 19 Mar 2024
Thank you for the great review. We are pleased you enjoyed your stay with us & look forward to your next visit.

8/10 Good

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
It’s an old hotel with a lot of character and charm. The reception staff were pleasant and helpful. The room I was given is in need of refurbishment. There were stains on the carpet that no amount of cleaning will remove. The armchair had grubby upholstery and there was no coffee table on which to place a cup or glass (I had to use an upturned waste paper basket). The drapes were hanging off their hooks. To my surprise no cleaning service was provided on the second day of my stay. Nevertheless I enjoyed the room and the hotel itself. But improvements would be welcome.
Stayed 2 nights in Feb 2024
Response from Hotel Shamrock on 19 Mar 2024
Thank you for the 4/5 review. We agree that the hotel certainly does have character. We apologise for the state of your room. All rooms & carpets are currently going through a professional clean. As the hotel is historical & heritage listed, any upgrades or refurbishment is a process. We have made not of the changes you have mentioned in your feedback. The hotel is a 'green' hotel which is advertised throughout the hotel and in each & every room. As advertised, room service is available but at the request of the guest. If no request has been received, housekeeping will not enter the room to clean. We apologise this was not explained further.We are pleased you enjoyed your stay with us & look forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and informative. They had plenty of ideas for what to do and see. Room was bigger than i anticipated and was very clean.
Stayed 1 night in Feb 2024
Response from Hotel Shamrock on 17 Feb 2024
Thank you for your wonderful 5/5 review. We are super pleased you had a great experience at the hotel. Our staff aim to provide our guests with exceptional customer service each & every time. Your feedback regarding your room & the cleanliness is appreciated. We look forward to making your next visit just as memorable.

8/10 Good

Kingsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old-world charm of the Shamrock and hope maintenance and restoration can ultimately be completed. Had a really great spag carbonara in the dining room. All facilities were working and reception was very helpful. It was quite a warm night but the aircon was too noisy to leave running - reported to maintenance. Only one electric vehicle charging station working. All-in-all a very pleasant stay.
Stayed 1 night in Jan 2024
Response from Hotel Shamrock on 30 Jan 2024
Thank you for your fantastic 4/5 rating for Shamrock Hotel! We're delighted that you had a positive experience with us. We apologise for the issue with the air conditioner. Your feedback will assist in our continued commitment to delivering amazing service and experiences for all our guests. We look forward to your next visit with us.

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Shamrock on 30 Jan 2024
Thank you for your fantastic 10/10 rating for Shamrock Hotel! We're delighted that you had a positive experience with us. Your feedback will assist in our continued commitment to delivering amazing service and experiences for all our guests. We look forward to your next visit with us.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Shamrock on 17 Jan 2024
Thank you for the wonderful feedback. We're pleased that you enjoyed your experience at Hotel Shamrock. Your feedback means a lot to us, & we can't wait to welcome you back for more wonderful moments.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Old time grandeur and history. Well furnished in the Spa Suite- Dame Nellie Melba. Large and comfortable room overlooking original Bendigo Post Office. Great location in centre of town on tram route. Pub meals were good.
Stayed 1 night in Jan 2024
Response from Hotel Shamrock on 17 Jan 2024
Thank you for the wonderful 10 out of 10 star rating. We're so pleased that you enjoyed your experience at Hotel Shamrock & that you enjoyed the grandeur of our beautiful hotel. Your feedback means a lot to us, & we can't wait to welcome you back for more wonderful moments.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were very helpful. Really nice property. Room awesome!
Stayed 1 night in Jan 2024
Response from Hotel Shamrock on 17 Jan 2024
Thank you for the wonderful 5-star rating. We're pleased that you enjoyed your experience at Hotel Shamrock. Our staff work hard to ensure our guests receive the utmost experience. Your feedback means a lot to us, & we can't wait to welcome you back for more wonderful moments.

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
The rooms are small and dated. The shower wasn't much more than a trickle.
Stayed 1 night in Jan 2024
Response from Hotel Shamrock on 5 Jan 2024
Thank you for your feedback. We are sincerely sorry to hear about your inconvenient experience at Hotel Shamrock. We apologise for the issues you encountered with the shower not working correctly. We're truly sorry for the disappointment and frustration this caused. We will take this opportunity to forward this issue so other guests do not have a similar experience. We regret that we couldn't provide a positive experience during your visit with us. Again, we extend our sincere apologies for the disappointment. Regards, Hotel Shamrock.

8/10 Good

Tony

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Loved the old world aesthetics of hotel, though badly in need of TLC. Dining room cute and inviting. Cleanliness of room was inconsistent. Bathroom needed a better clean (cob webs, wall tiles had dust/film on them, floor stained from wine??, makeup smeared around door architraves). Bed very comfortable and clean. Room was comfortable.
Stayed 1 night in Dec 2023
Response from Hotel Shamrock on 5 Jan 2024
Thank you for your feedback. We are sincerely sorry to hear about your experience at Hotel Shamrock. We apologise for the issues you encountered with the inconsistent cleanliness within your room. This is not the standard we expect at the hotel. We will take this opportunity to forward this issue to management so other guests do not have a similar experience. We regret that we couldn't provide a positive experience during your visit with us. Again, we extend our sincere apologies for the disappointment. Regards, Hotel Shamrock.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very comfortable and convenient.
Stayed 1 night in Dec 2023
Response from Hotel Shamrock on 3 Jan 2024
Thank you for the wonderful 5-star rating. We're pleased that you enjoyed your experience at Hotel Shamrock. Your feedback means a lot to us, & we can't wait to welcome you back for more wonderful moments.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly, helpful staff.
Stayed 7 nights in Dec 2023
Response from Hotel Shamrock on 3 Jan 2024
Thank you for the amazing 5-star rating. We're very pleased that you enjoyed your stay with us & had a fantastic experience at Hotel Shamrock. Our staff work hard to ensure our guests have the utmost experience. Your feedback is important to us, & we can't wait to welcome you back for your next visit.

8/10 Good

Felicity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, great location.
Stayed 1 night in Dec 2023
Response from Hotel Shamrock on 3 Jan 2024
Thank you for the feedback & the 4-star rating. We're very pleased that you enjoyed your stay with us & had a fantastic experience at Hotel Shamrock. Our staff work hard to ensure our guests have the utmost experience. Your feedback is important to us, & we can't wait to welcome you back for your next visit.

10/10 Excellent

Bjorn

Stayed 1 night in Dec 2023
Response from Hotel Shamrock on 17 Jan 2024
Thank you for the wonderful 5-star rating. We're pleased that you enjoyed your experience at Hotel Shamrock. Your feedback means a lot to us, & we can't wait to welcome you back for more wonderful moments.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfy and location central. The staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Hotel Shamrock on 19 Dec 2023
Thank you for your feedback. We are pleased you enjoyed your visit with us & the facilities we provide. All feedback is used to ensure we provide the best possible atmosphere & service to all our guests. We hope you have a fabulous holiday period & look forward to your next visit with us. Regards, Hotel Shamrock

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities have been beautifully cared for considering the age/era
Stayed 1 night in Dec 2023
Response from Hotel Shamrock on 19 Dec 2023
Thank you for your feedback. We are pleased you enjoyed your visit with us & the facilities the hotel provides. The hotels history is instilled in the beautiful architecture & the heritage the hotel provides to the town of Bendigo. All feedback is used to ensure we provide the best possible atmosphere & service to all our guests. We hope you have a fabulous holiday period & look forward to your next visit with us. Regards, Hotel Shamrock

10/10 Excellent

Vince

Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 3 Jan 2024
Thank you for the amazing 5-star rating. We're very pleased that you enjoyed your stay with us & had a fantastic experience at Hotel Shamrock. Our staff work hard to ensure our guests have the utmost experience. Your feedback is important to us, & we can't wait to welcome you back for your next visit.

10/10 Excellent

RHONDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, access to dining
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 28 Nov 2023
Thank you for your fabulous feedback. Hotel Shamrock has an exceptional history that we embrace for our guests. Our staff work hard to ensure guests feel welcome & have a wonderful experience during their visit. We are pleased you have a fabulous stay & look forward to your next visit with us. Regards, Hotel Shamrock

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable stay.
Stayed 2 nights in Nov 2023
Response from Hotel Shamrock on 24 Nov 2023
Thank you for your lovely feedback. We are pleased you enjoyed your time with us in our historical hotel. We do hope to see you again soon. Regards, Hotel Shamrock

10/10 Excellent

andrew

Quaint. Good location
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 22 Nov 2023
Thank you for your feedback and staying with us in our beautiful, historic hotel. We hope to see you again soon. Regards, Hotel Shamrock

8/10 Good

Kayelene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was in a great position and a lovely old style hotel.Check in staff were very helpful and couldn’t say a bad word about them The hotel room needed some tender loving care the carpet was very badly stained the cabinet with the fridge inside wouldn’t close and was missing a handle and the toilet looked very old as the water at the bottom looked dirty This hotel has so much potential I would definitely stay again even with the comments just needs a bit of a tidy up
Stayed 3 nights in Nov 2023
Response from Hotel Shamrock on 20 Nov 2023
Thank you for your feedback. We use all feedback as a way to improve our facilities for our guests & our beautiful historic hotel. We look forward to seeing you again soon. Regards, Hotel Shamrock

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative we had, was noise from an event in the reception room beliw us
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 20 Nov 2023
Thank you for your feedback. We do apologise for the noise from the event. As a working hotel, we do advise guests on check in that there can be functions and music playing at times. We do hope to see you again. Regards, Hotel Shamrock

8/10 Good

Phoebe

Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 9 Dec 2023
Thank you for your positive review. We look forward to your next visit at Hotel Shamrock.

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Because of its location the Shamrock is a good option for anyone on foot that doesn't want to worry about transport. The facilities were good. I wouldn't say luxury but comfortable and practical for a hotel room.
Stayed 2 nights in Nov 2023
Response from Hotel Shamrock on 18 Nov 2023
Thank you for your feedback. We appreciate all feedback and use it to improve our services offered for our guests. We agree that our location is pretty terrific being directly in the centre of Bendigo & our beautiful, historic hotel has much to offer. We look forward to your next visit. Regards, Hotel Shamrock

6/10 Okay

Penelope

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location for our requirements.
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 11 Nov 2023
Thank you for your feedback. We appreciate your comments/feedback & will use them as a way to reflect & improve our services for our visitors & guests. We are pleased you enjoy your visit with us & look forward to your next stay. Regards, Hotel Shamrock.

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 7 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for all our guests. We look forward to your next visit. Regards, Hotel Shamrock

8/10 Good

Wavell

Liked: Cleanliness
I would like a small microwave in the room A larger TV as the little one they have is at the other end of the room
Stayed 2 nights in Oct 2023
Response from Hotel Shamrock on 7 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for all our guests. We look forward to your next visit. Regards, Hotel Shamrock

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm. Staff were very helpful.
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 7 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for all our guests. Thank you for the lovely comment regarding our staff. They work hard to ensure our guests have the best experience. We look forward to your next visit. Regards, Hotel Shamrock

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Shamrock on 7 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for all our guests. We look forward to your next visit. Regards, Hotel Shamrock

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic old world experience a real treat excellent staff and service.
Stayed 2 nights in Oct 2023
Response from Hotel Shamrock on 1 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for our guests. We are pleased you enjoyed your visit to our beautiful hotel & look forward to your next stay with us. Regards, Hotel Shamrock

10/10 Excellent

Roger

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent heritage building, well restored. Great value. Efficient, helpful staff.
Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 1 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for our guests. We are pleased you enjoyed your visit to our beautiful hotel & look forward to your next stay with us. Regards, Hotel Shamrock

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old lady in the heart of bendigo Clean room old style
Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 20 Oct 2023
Thank you for your wonderful feedback. We appreciate all feedback as a way of improving what we have on offer for our visitors at the hotel. We look forward to your next stay with us. Regards, Hotel Shamrock

10/10 Excellent

Hassan

Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 20 Oct 2023
Thank you for your wonderful feedback. We appreciate all feedback as a way of improving what we have on offer for our visitors at the hotel. We look forward to your next stay with us. Regards, Hotel Shamrock

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and good food
Enjoyed our stay at Hotel Shamrock very much. The bed was comfy. The hotel is in a good location. The meals (dinner and breakfast) were delicious and the staff were wonderful.
Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 1 Nov 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our services for our guests. We are pleased you enjoyed your visit to our beautiful hotel & look forward to your next stay with us. Regards, Hotel Shamrock

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 11 Oct 2023
Thankyou for your feedback. We are pleased you enjoyed your stay with us and look forward to making your next visit even more memorable. Regards, Hotel Shamrock

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
A granf hotel with spacious, comfortable rooms
Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 11 Oct 2023
Thank you for your feedback. We appreciate all feedback as a way to improve our facilities for all our guests. We are pleased you enjoyed your stay with us and look forward to your return. Regards, Hotel Shamrock

2/10 Terrible

Robyn

Would not recommend
Stayed 1 night in Oct 2023
Response from Hotel Shamrock on 9 Oct 2023
Thank you for your feedback. We take all feedback on board to better our facilities for all our guests. We did attempt to make contact with you yesterday in regard to your reservation. Please contact us if you would like further information. Regards, Hotel Shamrock

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Shamrock on 6 Oct 2023
Thank you for your feedback. We look forward to your next stay with us. Regards, Hotel Shamrock

8/10 Good

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If needing accommodation in Bendigo in the future I will seriously consider the Shamrock.
Stayed 2 nights in Oct 2023
Response from Hotel Shamrock on 6 Oct 2023
Thank you for your feedback. We are pleased you enjoyed your visit with us and look forward to making your next one more memorable. Regards, Hotel Shamrock

10/10 Excellent

Addell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So central. Beautiful heritage building with stained glass windows to die for. Dining great and reasonable.
Stayed 2 nights in Oct 2023
Response from Hotel Shamrock on 4 Oct 2023
Thank you for your wonderful feedback. It's a pleasure to have you stay with us and appreciate the beautiful grandeur of our historic hotel. We look forward to your next visit & making it even more memorable for you. Regards, Hotel Shamrock

8/10 Good

Neil

Liked: Staff & service
Good stay, lovely building - needs a freshen up to be great
Stayed 2 nights in Sep 2023
Response from Hotel Shamrock on 30 Sept 2023
We appreciate your feedback. Thank you for visiting our beautiful, historic, heritage listed hotel. The building has many facets & characteristics to add to her old world charm. We look forward to your next visit with us. Regards, Hotel Shamrock