Miners Cottage 6bth | Street view
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Reviews of NRMA Ballarat Holiday Park

4.5 out of 5
NRMA Ballarat Holiday Park
108 Clayton Street, Golden Point (Ballarat), VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 296 out of 437 reviews" "
Rating 8 - Good. 110 out of 437 reviews" "
Rating 6 - Okay. 20 out of 437 reviews" "
Rating 4 - Poor. 6 out of 437 reviews" "
Rating 2 - Terrible. 5 out of 437 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely equipped cabins in a very quiet park which is well away from busy roads.Good facilities in the park. Very close to Sovereign Hill and the Eureka Centre.
Stayed 1 night in Apr 2024
Response from sue on 3 May 2024
Hi Graeme, thank you for your wonderful review. We're so glad you enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Sue

8/10 Good

Kirstin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a miner's cabin for 3 nights whilst celebrating a wedding in Ballarat. the check in process was smooth. The park had plenty of amenities and was clean. It did seem to need a bit of maintenance, dryers not working in laundry room, spa jets not working, fridge in cabin did not have a rail on the door to hold bottles in the door. However overall, our stay was great, close to soverign hill (we were able to walk over)
Stayed 3 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to family abd friends. So mu h for the kids to do.
Stayed 2 nights in Feb 2024
Response from Sue on 27 Mar 2024
Hi Tammy, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, Sue

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our little cottage whilst meeting our new grandson. Close to all services. Reception staff lovely.
Response from sue on 11 Feb 2024
Hi Karen, thank you for your wonderful review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Sue

10/10 Excellent

Frances

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 2 nights in Jan 2024
Response from sue on 11 Feb 2024
Hi Frances, thank you for your wonderful review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Sue

4/10 Poor

Wayne

Stayed 4 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
At last a place that staff helpful a lovely place to stay great quiet air conditioning bed and pillows high standard plenty of hot water very clean parking out the front well done
Stayed 2 nights in Dec 2023
Response from Sue on 18 Dec 2023
Dear John,Greetings from NRMA Ballarat Holiday Park and trust you are well.We sincerely thank you for having chosen us for your recent stay here.We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.I'm Glad you loved the Pillows. cheers Sue

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday park was very clean and well kept, easy to get to, and the staff were lovely. Close location to Soverign Hill, and only a short drive to city centre.
Stayed 2 nights in Dec 2023
Response from sue on 18 Dec 2023
Thank you so much for you great review, we hope to see you again soon thanks again Anne

4/10 Poor

Elise

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We booked in for a two night stay. Road in front of cabin blocked for tree cutting, no notice provided to guests. Unable to park in our cabin driveway with a toddler and had to carry all our belongings in. Constant noise from chainsaws all afternoon. And was told ‘sorry for inconvenience’. Unable to have a toddler nap due to this. Had to leave the park and unable to relax. At time of designating cabins, if staff knew of the tree cutting and seen we had a child under 2 would have made sense to provide a cabin as far as possible? Really disappointing as the only whole day we were there we experienced this.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shandelle

Stayed 1 night in Nov 2023
Response from sue on 18 Dec 2023
thank you for your 5* rating, we hope to see you back in the again soon. Happy travels Shandelle!

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Briony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful park! Our accomodation was super modern and very clean. Loved the location will definately be back again
Stayed 2 nights in Nov 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean for our 1 night stay
Stayed 1 night in Oct 2023

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very comfortable stay in a well equipped cabin.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Stayed 4 nights in Oct 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my two children aged 5 and 10. We stayed in a one bedroom miners cabin which was ample for our needs. The cabin is small but has been designed to maximise space and usage. The beds were comfortable, the heating worked well, the kitchen was well equipped and the shower was excellent. The kitchen had a stove, microwave, kettle, toaster, pots, pans, cutlery etc. There were enough power points and storage areas. The grounds are clean and well maintained. My kids enjoyed the facilities on offer even though it rained for the duration of our stay. The playground does not have swings, but has everything else you would expect - slides, monkey bars, climbing frames etc. There is an indoor play area for younger children and a games room for older children. The games room had 3 screens set up with different games - minecraft, a lego game and something else. There was a larger screen with elevated seating for watching movies. The pool has a splash area for younger children. Pool depths were clearing marked on the pavers. The shallow end is 0.9m and the deep end 1.8m. There is a pedal cart available for hire. The staff were friendly, helpful and accommodating. They offered a lot of suggestions to keep the kids busy in wet weather. This park is well located and is walking distance from Sovereign Hill. There is so much on offer both at this holiday park and in the surrounding area. It is the perfect location for a family holiday. My kids are eager to stay again!
Stayed 2 nights in Oct 2023

6/10 Okay

Rosie

Liked: Staff & service
The main road is loud if you are on the right side of the park.
Stayed 2 nights in Oct 2023

10/10 Excellent

Melodie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are great for families. There is an outdoor pool and an indoor spa/pool for an additional fee. There are options for wet weather, including the games room and indoor spa, a playground for kids up to 5 years old. It’s within walking distance to sovereign hill and the red lion bistro. The 3 bedroom villa was spacious and common areas were clean. The toilet was clean, but shower in need of a deep clean to remove mould and grime. Overall very happy with the stay and will be back again.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little cabin, can see the appeal for families given the facilities. Bed base has wheels, and moves on the floorboards if you sit down suddenly (or other bed related movements!) Quiet, safe, secure location.
Stayed 3 nights in Aug 2023

8/10 Good

Jacinta

Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were fantastic very helpful.everyone was pleasent in the park.everything we wanted to go to was very close.the room was great value.parking was easy
Stayed 4 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy Quiet and easy to find. Booking process was easy and staff very attentive and friendly.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
passing through
Good and clean, comfortable. (a shelf for the microwave would make it better)
Stayed 2 nights in Aug 2023

8/10 Good

di

Stayed 4 nights in Aug 2023

8/10 Good

Sharne

Stayed 4 nights in Aug 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very helpful staff
Stayed 1 night in Jul 2023

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, can't fault it. We will be back
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Jul 2023

8/10 Good

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here before and it’s great for families and there is heaps to entertain kids on the property. Cabins are small and cosy with great heating and lots of extra blankets and towels etc. will def come back next time we’re in Ballarat!
Stayed 2 nights in Jul 2023

10/10 Excellent

Nicolo

Stayed 2 nights in Jul 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great to actually enter the cabin to a fresh feeling and the heater was on to which felt warm and inviting
Stayed 1 night in Jun 2023

10/10 Excellent

Naveen

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Great place to stay and very friendly and helpful staff. Very hidden but excellent location
Stayed 1 night in Jun 2023

8/10 Good

anthony

Stayed 3 nights in Jun 2023

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
We had excellent service and was exactly what we were after. Thank you team!
Stayed 1 night in Jun 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Quy

Stayed 1 night in Jun 2023

8/10 Good

Lisa

Stayed 1 night in May 2023

10/10 Excellent

Suzanne

Stayed 2 nights in May 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, the room was perfect.
Stayed 3 nights in Mar 2023

2/10 Terrible

Matt

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Opening the cabin door, the overwhelming odour of a cloying, sweet cleansing product was all I noticed. I went to sit on the bed and it ran away from me....I nearly fell. The castors could not be locked. There was barely room on the wall side of the bed to get into it, let alone place my CPAP machine. The bathroom was so small one had to sidle around the corner of the vanity, as the toilet was behind the door so it wouldn't open further. The table was wonky, which we discovered after putting drinks on it that spilt...my husband had to get a screwdriver from the car to tighten it up so it was usable. Asking for help from staff didn't elicit much, though they were pleasant about it! One has to walk back there as there was no other direct way to communicate. I spent most of the night pacing or playing games on my tablet with a wet washer over my face, as I couldn't breathe let alone sleep. The smell didn't go away despite airing the cabin. Wifi didn't work. Cloth washers under the castors was the only solution to the bed's running around. The smell is an odour blocker that they are obliged to use apparently as an NRMA park...yet when we stayed in similar in Dubbo a few nights before, there was no such problem. We paid for 2 nights and stayed for one, as I needed sleep and the smell did not dissipate at all. Since our leaving early was solely due to problems caused by management, I expected an offer of at least some refund. No such thing was offered. Very very unhappy.
Stayed 2 nights in Apr 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property met our needs
Stayed 1 night in Mar 2023