Title: Holiday Holiday - H Residence Apartments Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Holiday Holiday - H Residence Apartments Apartment with free parking, 4-minute walk to Surfers Paradise Beach ## Photo gallery for Holiday Holiday - H Residence Apartments ![Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View | Private kitchen | Full-sized fridge, microwave, oven, stovetop - Holiday Holiday - H Residence Apartments (Surfers Paradise)](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/11242edd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment, 2 Bedrooms, 2 Bathroom, Ocean View (Level 21) | Living area - Holiday Holiday - H Residence Apartments (Surfers Paradise)](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/8938891e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 16) | Private kitchen | Full-sized fridge, microwave, oven, stovetop - Holiday Holiday - H Residence Apartments (Surfers Paradise)](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/ddb50c1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View | Beach/ocean view - Holiday Holiday - H Residence Apartments (Surfers Paradise)](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/71d6c429.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View | Individually decorated, individually furnished, iron/ironing board - Holiday Holiday - H Residence Apartments (Surfers Paradise)](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/3dfd7267.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies A short walk from Cavill Avenue and Surfers Paradise Beach, Holiday Holiday - H Residence Apartments provides an arcade/games room, a sauna and a hot tub. Guests can connect to free in-room WiFi. ## Reviews 8.0 Very good ## Popular amenities - Hot tub - Spa - Washer - Pool - Barbecue grill - Kitchen ## Room options ### Check availability for these dates Tonight [Dec 8 - Dec 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 9 - Dec 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21078713&PinnedHotelID=21078713&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Executive Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 19) ![Executive Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 19) | Private kitchen | Full-sized fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/d8fcad42.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 19) ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - 1216 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 1 Double Bed ### View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 30) ![Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 30) | Living area](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/3f32846f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 30) ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - 980 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Single Beds ### View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 18) ![Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 18) | Living area](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/b78879dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 18) ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - 1216 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Single Beds ### View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 32) ![Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/df06aaba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Level 32) ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - 980 sq ft - 2 bedrooms - Ocean view - Sleeps 5 - 1 King Bed and 2 Single Beds ### View all photos for Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View ![Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21080000/21078800/21078713/010afdcd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - 1044 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Single Beds ## You may also like Ad ![Outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/430000/425500/425456/1640a8ba_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### RACV Royal Pines Resort Gold Coast Benowa - Pool - Hot tub - Spa - Kids pool 9.4 Exceptional 1,114 reviews £117 includes taxes & fees 9 Dec - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGold-Coast-Hotels-Holiday-Holiday-H-Residence-Apartments.h21078713.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGold-Coast-Hotels-Holiday-Holiday-H-Residence-Apartments.h21078713.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-27.99909%2C153.42770&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QYuZ3qoHBc0KTf8ShGxIrFKi9ns=) 6 Orchid Avenue, Surfers Paradise, QLD, 4217 #### What's nearby - Chevron Renaissance \- 1 min walk \- 0.1 miles - Cavill Avenue \- 3 min walk \- 0.2 miles - Infinity Attraction \- 3 min walk \- 0.2 miles - Slingshot \- 5 min walk \- 0.3 miles - Surfers Paradise Beach \- 5 min walk \- 0.3 miles #### Getting around - Cypress Avenue Station - 4 min walk - Varsity Lakes Station - 20 min drive - Gold Coast, QLD (OOL-Coolangatta) - 36 min drive #### Restaurants - ‪Clock Hotel - ‬1 min walk - Max Brenner - ‪Betty's Burgers & Concrete Co. - ‬1 min walk - ‪Surfers Pavilion - ‬4 min walk - ‪Driftwood Social - ‬2 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Holiday Holiday - H Residence Apartments Apartment with free parking, 4-minute walk to Surfers Paradise Beach An indoor pool, an outdoor pool and a sauna are available at this smoke-free apartment building. Self parking is free. Other amenities include Access to hot tub, spa services and an arcade/games room. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as a washing machine and an electric kettle, and other amenities include free WiFi and a balcony. Housekeeping is not available. Holiday Holiday - H Residence Apartments offers 24 air-conditioned accommodations with a hairdryer and an iron/ironing board. Rooms open to balconies. This individually decorated and furnished accommodation includes dining tables. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Gold Coast apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna. Guests can pamper themselves by indulging in the on-site spa services. ## Similar properties ![Indoor pool, 2 outdoor pools](https://images.trvl-media.com/lodging/24000000/23170000/23164500/23164478/423ffe94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Holiday Chevron Renaissance Surfers Paradise - Pool - Hot tub - Kitchen - Washer 8.0 Very good 234 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=23164478&PinnedHotelID=23164478&HadPinnedHotel=true®ionId=-1&adults=2) ![Sub Penthouse, 3 Bedrooms, 2 Bathrooms, Ocean View (Level 40) | Living area](https://images.trvl-media.com/lodging/24000000/23170000/23164600/23164507/b9aa71b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Holiday Circle On Cavill Surfers Paradise - Pool - Hot tub - Kitchen - Washer 8.4 Very good 187 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=23164507&PinnedHotelID=23164507&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/5000000/4240000/4238700/4238660/b92ef017.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Surfers Paradise Hotel & Residences Surfers Paradise - 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11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=1864556&PinnedHotelID=1864556&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast served](https://images.trvl-media.com/lodging/1000000/30000/22200/22136/48fbc3aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crowne Plaza Surfers Paradise by IHG Surfers Paradise - Pool - Hot tub - Free WiFi - Restaurant 8.6 Excellent 1,042 reviews £92 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=22136&PinnedHotelID=22136&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - Sandy beach nearby ### Pool/Spa - Hot tub - Indoor pool - Outdoor pool - Sauna - Spa services ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Free self parking on site ### Kitchen - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Full-sized refrigerator/freezer - Hob - Microwave - Oven - Toaster ### Dining - Dining table ### Bedrooms - Bedsheets provided - Rollaway/extra bed: AUD 60 per day ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room ### Outdoor areas - Balcony - Barbecue grill ### Laundry - Washing machine ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Lift (90 centimetre wide door) - Smoke-free property ### Services and conveniences - Iron/ironing board - Luggage storage - Multilingual staff - No housekeeping service ### Things to do - Arcade/game room ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Fire extinguisher ### General - 24 units - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 3 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Saturday (10:00 AM - 3:30 PM) The check-in location differs from the property location; go to: \[Level 1, 3240 Surfers Paradise Blvd\] Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Front desk hours are 9:30 AM-3:30 PM on public holidays. Check-in times are 2-5 PM Monday-Friday and 2-3:30 PM Saturday, Sunday, and public holidays. This property charges the following mandatory general deposits, collected at check-in: AUD 300 for 1 bedroom and 2 bedroom room type bookings; AUD 500 for 3 bedroom room type bookings. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for AUD 60.0 per day. Cots (infant beds) are available for AUD 60 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: AUD 500.0 per stay We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: AUD 60 per night - Rollaway bed fee: AUD 60.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Holiday Holiday H Residence Apartments Surfers Paradise Holiday Holiday H Residence Apartments H Resince s Surfers Parase H Apartments Surfers Paradise Holiday Holiday - H Residence Apartments Apartment Holiday Holiday - H Residence Apartments Surfers Paradise ## Frequently asked questions ### Does Holiday Holiday - H Residence Apartments have a pool? ### Is Holiday Holiday - H Residence Apartments pet-friendly? ### How much is parking at Holiday Holiday - H Residence Apartments? ### What time is check-in at Holiday Holiday - H Residence Apartments? ### What time is check-out at Holiday Holiday - H Residence Apartments? ### Where is Holiday Holiday - H Residence Apartments located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Holiday - H Residence Apartments Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.6 Location ### 9.2 Staff & service ### 6.8 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 20 8 - Good 20 6 - Okay 5 4 - Poor 2 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Susan 4 Mar 2024 Liked: Cleanliness, property conditions & facilities, communication Fantastic location.. right in the centre of all the activities. The views from the room was amazing ##### Susan Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Gail 4 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Modern, clean & tidy hotel in a great position. Exceptional position close to all amenities, within the shopping precinct and short stroll to beach. We had a wonderful time great place for food and entertainment. ##### Gail Stayed 5 nights in Mar 2018 ### 10/10 Excellent #### Alireza 3 Apr 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication The property is located in the main city centre, close to all the attractions, restaurants and beach. It was very clean with fantastic view of beach, ocean and city around and good swimming pools. ##### Alireza Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Tarek 13 Mar 2023 Liked: Amenities, property conditions & facilities, communication Lovely property ##### Tarek Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Jennifer 16 Feb 2024 Liked: Cleanliness, communication Everything about this property was amazing! From the location, the views , the cleanliness ! Absolutely everything was perfect . We cannot wait to come back ##### Jennifer Stayed 4 nights in Feb 2024 ### 8/10 Good #### Jennifer 2 Mar 2024 Liked: Cleanliness, room comfort Disliked: Communication Tha accommodations were very nice. Dishes, cutlery and utensils were lacking ##### Jennifer Stayed 11 nights in Feb 2024 ### 6/10 Okay #### Mayur 1 Sept 2024 Liked: Cleanliness, amenities, communication Property Location is good but the Mattress was very springy and uncomfortable. The Furniture is old. ##### Mayur Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### chengyuan 20 Jun 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication nice ##### chengyuan Stayed 5 nights in Jun 2023 ### 8/10 Good #### Joumana 21 Mar 2023 Liked: Communication I like the cleaning around and the beautiful view spaces and the kitchen facilities. But there is NO tissues or much towels! ##### Joumana Stayed 4 nights in Mar 2023 ### 8/10 Good #### Jacqueline 1 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The apartment itself was large, well laid out and comfortable with fantastic views. The shower in the second bathroom had a door that didn't close and leaked water all over the floor and there was no sound proving between the bedrooms. We found the location to be very nosiy as there were multiple night clubs that pumped loud music until around 3:30am every morning. We have arrived home very unrested because of this. ##### Jacqueline Stayed 7 nights in May 2024 ### 8/10 Good #### Ghazal 22 Feb 2024 Liked: Cleanliness I loved the scenery from my apartment however the reception staff communication wasn’t clear as I got lost not knowing where to park. It was difficult to get to the hotel office which was further away from the apartment. The dishwasher wasn’t working properly. ##### Ghazal Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Sherif 4 Aug 2022 Liked: Cleanliness, amenities, communication Property ameneties were excellent location and view were excellent property was a little run down paint was falling off the ceiling at the sliding door and there was a terrible sewrage smell throughout the unit and building.The smell got worse at night time or when you turned on the airconditioner.The smell is what would stop us going back to the property agin. ##### Sherif Stayed 4 nights in Jul 2022 ### 2/10 Terrible #### Natalie 28 Sept 2022 Liked: Amenities Disliked: Cleanliness, communication Next time book direct with the apartment. Incorrectly configured for our number. 6 hours in phone with no result. Apartments stinks if garbage throughout foyer ##### Natalie Stayed 7 nights in Sep 2022 ### 2/10 Terrible #### Sanjay 19 Jan 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Lodged formal complaint to Wotif and Management team at Holiday Holiday but no response. Wotif misleading advertising for the property. It’s not 4 star. No amenities provided only starter kit for a day and we stayed 5 nights. No towels and very poor facility. We complained to Wotif and they couldn’t do anything plus no where to complain. We will lodge a formal complain to Fair Trade and QLD Tourism for misleading advertising. ##### Sanjay Stayed 5 nights in Jan 2023 ### 4/10 Poor #### Jasim 1 Jun 2024 Disliked: Property conditions & facilities, communication Location where we picked up the keys was in completely different location from where we were staying. Customer service not friendly ( rude) We struggled to find our parking as well as our apartment. No proper directions and for that reason we got locked in one of the elevators. Luckily we got helped by complete stranger. Finally when we made to apartment we found that there are some cockroaches and when we made complaints to reception of Holiday Holiday, they told us that this is NORMAL. Very disappointing. Never again. ##### Jasim Stayed 6 nights in May 2024 ### 2/10 Terrible #### Stephanie 19 Mar 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Worst holiday experience of my life. Couldn’t find the property for over a hour because all the instructions are for before 8pm when all the doors lock out. Room wasn’t clean, sand everywhere including the main bed…. Main bathroom flooded into the entire apartment with bacteria from previous patrons (pubes, hairs, grime you name it). Tried to soak it up using towels - thought I’d then do the wash only for the dryer not to work! Hotel telling us they’ll said maintenance when we check out….didn’t even offer to swap rooms. So we got to enjoy the smell of off water and couldn’t use the room. On check out got treated with such disrespect by the “manager”. Made us wait 15 minutes and instantly came up to us with an aggressive tone, refused any compensation and ended up swearing at us, so we swore back. Held my bond and refused to return it until after I deleted my google review. Don’t waste your time. They’re a piggy back hotel, they don’t actually own anything. ##### Stephanie Stayed 3 nights in Mar 2023 ### 6/10 Okay #### Chris 3 Dec 2020 Liked: Cleanliness, communication #### OK The property is a moderate standard. The indoor pool area needed cleaning and the hotel corridors had a strange smell. The location is very central but the street can be extremely noisy of an evening. ##### Chris Stayed 2 nights in Oct 2020 ### 2/10 Terrible #### Verified traveller 23 Sept 2020 Liked: Cleanliness, amenities Disliked: Property conditions & facilities, communication We have been scammed $200 for a alleged chipped lamp which we have not damaged. We noticed the top cover of the lamp was already crooked when we checked in along with many other things. We shouldve reported this straight away but we just assumed that the room has been properly checked and that they would know of these things already. Apparently not. There were various issues with the Hilton room that we could have been falsely accused for just like this lamp. They say that their staff check before and after guests stay (which of course is a given) but maybe they did not check properly prior to us staying falsely accusing us damaging lamp that was already there damaged. Their staff are no help and say the same thing without acknowledging the customer's point of view. We booked through Wotif not knowing a third party company was managing our room privately as it didn't clearly say for the room we needed with two bedrooms. It just had special check in instructions which we assumed was due to covid. We always booked straight with hotels and never knew third party companies like these existed within premium hotels. ALWAYS BOOK WITH HOTELS DIRECTLY! They will probably reply to this review saying the same thing that they replied to other similar complaints about how it was the customer who broke the items and therefore we should be responsible. Yes indeed but the problem is, we didn't break it and it already was crooked from the small chip. ##### Verified traveller Stayed 2 nights in Sep 2020 ### 10/10 Excellent #### rita, Sydney 17 Mar 2020 Liked: Cleanliness, amenities Great location, clean tidy room everything we needed was provided . ##### rita Stayed 5 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 27 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### perfect location The location was perfect. ![](https://a.travel-assets.com/ugc/hotel-reviews/89A1000B93187FE0AB4ED62E86E3900DE1E8BB171577435753447.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 5 nights in Dec 2019 ### 6/10 Okay #### Verified traveller 24 Jul 2019 Liked: Staff & service, amenities Excellent location although can be noisy at night. Good to have access to Hilton pools. Room itself getting tired and rundown in places. No cleaning or servicing during the 9 nights we stayed. A bit less convenient having to check in at a different location to the hotel. ##### Verified traveller Stayed 9 nights in Jul 2019 ### 10/10 Excellent #### Tatjana 21 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was perfect! ##### Tatjana Stayed 4 nights in Jul 2019 ### 8/10 Good #### Julia 14 Jul 2019 Liked: Cleanliness, staff & service, room comfort Great location, our second time in the hotel. Booked ocean view, but it was more like river views with a side view of city and oceans. I expected to look straight out at water. But it actually looked out at back of hotel. Couch in our room was falling apart and needs replacing. ##### Julia Stayed 6 nights in Jul 2019 ### 8/10 Good #### Verified traveller 7 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Well located in Surfer's Paradise. Food and activity is immediately available downstairs. Room is as per what is shown in the photos. However, views of the sea is not as direct as expected. ##### Verified traveller Stayed 4 nights in Jun 2019 ### 10/10 Excellent #### Sau Fong 26 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff at reception are very helpful and friendly. I like the location a lot, so convenient, I specially like the ocean view from my apartment and bed room. I can see the ocean when laying on the bed. ##### Sau Fong Stayed 5 nights in Jun 2019 ## Expedia's Latest Trends ### Hotels > [Gilligan's Backpackers Hotel & Resort](https://www.expedia.co.uk/Cairns-Hotels-Gilligans-Backpackers-Hotel-Resort.h1102895.Hotel-Information) > > [Cairns Plaza Hotel](https://www.expedia.co.uk/Cairns-Hotels-Cairns-Plaza-Hotel.h890459.Hotel-Information) > > [Imperial Hotel Gold Coast](https://www.expedia.co.uk/Gold-Coast-Hotels-Palazzo-Versace.h541927.Hotel-Information) > > [ibis Brisbane Airport Hotel](https://www.expedia.co.uk/Brisbane-Hotels-Ibis-Brisbane-Airport-Hotel.h19295854.Hotel-Information) > > [Holiday Inn Express Brisbane Central by IHG](https://www.expedia.co.uk/Brisbane-Hotels-Holiday-Inn-Express-Brisbane-Central.h14677166.Hotel-Information) > > [DoubleTree by Hilton Hotel Cairns](https://www.expedia.co.uk/Cairns-Hotels-DoubleTree-By-Hilton-Hotel-Cairns.h7566.Hotel-Information) > > [ Hotel Tropiq](https://www.expedia.co.uk/Cairns-Hotels-Cairns-Rainbow-Resort.h201315.Hotel-Information) > > [Novotel Cairns Oasis Resort](https://www.expedia.co.uk/Cairns-Hotels-Novotel-Cairns-Oasis-Resort.h84251.Hotel-Information) > > [Southern Cross Atrium Apartments](https://www.expedia.co.uk/Cairns-Hotels-Southern-Cross-Atrium-Apartments.h1119287.Hotel-Information) > > [RACV Royal Pines Resort Gold Coast](https://www.expedia.co.uk/Gold-Coast-Hotels-RACV-Royal-Pines-Resort-Gold-Coast.h425456.Hotel-Information) > > [Pullman Brisbane Airport](https://www.expedia.co.uk/Brisbane-Hotels-Pullman-Brisbane-Airport.h19295763.Hotel-Information) > > [Hotels in Pontefract](https://www.expedia.co.uk/Pontefract-Hotels.d5658.Travel-Guide-Hotels) > > [Burleigh on the Beach Holiday Apartments](https://www.expedia.co.uk/Gold-Coast-Hotels-Burleigh-On-The-Beach-Holiday-Apartments.h9625452.Hotel-Information) > > [Stamford Plaza Brisbane](https://www.expedia.co.uk/Brisbane-Hotels-Stamford-Plaza-Brisbane.h460514.Hotel-Information) > > [Shangri-La The Marina, Cairns](https://www.expedia.co.uk/Cairns-Hotels-Shangri-La-The-Marina.h16032.Hotel-Information) > > [Brisbane Skytower by CLLIX](https://www.expedia.co.uk/Brisbane-Hotels-Arise-Brisbane-Skytower.h19178209.Hotel-Information) > > [Royal On The Park](https://www.expedia.co.uk/Brisbane-Hotels-Royal-On-The-Park.h582734.Hotel-Information) > > [Rumba Beach Resort](https://www.expedia.co.uk/Sunshine-Coast-Hotels-Rumba-Beach-Resort.h3688041.Hotel-Information) > > [W Brisbane](https://www.expedia.co.uk/Brisbane-Hotels-W-Brisbane.h21612140.Hotel-Information) > > [Noosa Tropicana](https://www.expedia.co.uk/Sunshine-Coast-Hotels-Noosa-Tropicana.h3769240.Hotel-Information) > > [Regency on the Beach](https://www.expedia.co.uk/Gold-Coast-Hotels-Regency-On-The-Beach.h1784811.Hotel-Information) > > [Melaleuca Resort](https://www.expedia.co.uk/Cairns-Hotels-Melaleuca-Resort.h1142618.Hotel-Information) > > [Cairns Colonial Club Resort](https://www.expedia.co.uk/Cairns-Hotels-Cairns-Colonial-Club-Resort.h84257.Hotel-Information) > > [Nomads Noosa Backpackers Hostel](https://www.expedia.co.uk/Sunshine-Coast-Hotels-Nomads-Noosa-Backpackers-Hostel.h3856711.Hotel-Information) > > [Bay Village Tropical Retreat & Apartments](https://www.expedia.co.uk/Cairns-Hotels-Bay-Village-Tropical-Retreat-Apartments.h980056.Hotel-Information) ### Flights ### Packages > [Istanbul Holidays](https://www.expedia.co.uk/Istanbul.d178267.Holidays-City-Breaks) > > [Saudi Arabia Holidays](https://www.expedia.co.uk/Saudi-Arabia.d157.Holidays-City-Breaks)