Glymur Waterfall

I loved the staff. Magdelena, Patricia and Daniellia were so helpful, warm and welcoming. They helped me with any issues that arose and made me feel welcome and safe. As a solo female traveler, this is very important and I felt very safe and taken care of. The breakfasts were wonderful with delicious fresh food and I loved the lamb soup and bread for dinner. The cleaning staff made sure my room was very clean and I had a really nice view from my room. The location is great for a hub if you’re doing a lot of driving as the highways are very close. Not the greatest walking or sightseeing area though. I will stay again.

The location was excellent in that it was very central. They failed to say that that they were next too two very loud bars They also failed to mention that they adopted a stray cat s their mascot that regularly lived in the lobby. As I am HIGHLY allergic to cat dander, I did NOT appreciate this. I had asked for a quiet double room and was given a twin bedroom next to the elevator and over the bar and spent 2 sleepless nights. I then left the hotel for 4 nights to seek refuge with a friend up north and was re assigned to a quiet double in the back which I appreciated I am not too sure on the housekeeping which failed to replenish my coffee capsules unless it is the hotel policy to only comp you two free capsules on a 12 night stay. The location was brilliant and I only wish they were more upfront of their building problems and mascots giving me an opportunity to book elsewhere. So on transparency a 0 and on location a 4, overall a 3

The staff are fabulous and the hotel is lovely!