Hadn't heard of or seen this hotel before - I think it's been very recently rennovated but is in a brilliant location for Glasgow City Centre. As such, some things were brilliant (interior decor is lovely and room was great) but also had a couple of small teething problems (toilet didn't flush, hatch left open). Was initially seen to by a very helpful guy and customer service was brilliant - then phoned down for the wifi and a different person couldn't seem to get me off the phone quick enough!