The staff was friendly, spoke English, and was very helpful. Our room was very nice. It was a bit small by US standards, but larger than some of the other rooms we got in France. There was no A/C in the room, but even in July it was cool enough in the evening to not be a problem. Lack of A/C might have been a comfort issue if we had spent time in the room during the middle of the day. The location was great, just a short few blocks to the Gardens.