We were so excited about our stay here, this was supposed to be the highlight of our trip as was by far the most expensive hotel of our two week stay in Puglia. We had booked to stay here for 6 nights and from all the pictures and Instagram it looked like a really luxury hotel with lots to offer. On arrival we were greeted by the receptionist who basically just gave us the keys and showed us to our room. There was no tour or friendly welcome or explanation of anything the hotel has to offer. Our room was fine and clean. Apart from one or two of the staff, everyone who works here is miserable and unfriendly which is a shame, as we found everyone else in Puglia so nice and helpful. The breakfast was awful. The menu is very odd whereby you either order a plate of sweet, savoury or “fresh”. The fresh consisted of dry muesli straight from a packet, a yoghurt (no choice of flavour) and a fruit bowl which was always 90% melon and watermelon. The cappuccino was really bad too, the coffee being bitter and the milk being uht milk, which is not something I would expect from a 4 star hotel. We noticed some products are from euro spin which is a very cheap Italian supermarket and not what you would expect from 4 star. The marketing of this place is exceptional compared to what is delivered. It is extremely overpriced. Had I not prepaid for our stay I would have checked out early and found somewhere else. Overall we would really not recommend this place and will certainly not be back.
